customer service, pool

the pool was beautiful

pool didn t open until 10 am, so it was too late to go swimming

lobby and pool areas nicely updated

our kids enjoyed the pool. just an aside, your pool towels could use an upgrade!

access to pool requires a trip to the spa desk check in who run the pool separately

very kind staff, beautiful building, and lots to do! enjoyed the pool and the wine bar

and getting access to the pool required us to have a staff person let us in

i lost a necklace by the pool and a woman by the name of patsy helped me search high and low for it and she found it - a

pool closes early

etty shower but the shower head needs improving) lovely staff, from front desk to pool and restaurants

the entire hotel is clean, well kept and has beautiful grounds including a pool, plenty of deck space, fire pits surrounded by outdoor sofas, cabana style outdoor beds, large

indoor pool, indoor bar.

didn t like that the pool area filled up quickly

soooo crowded on fourth of july weekend. you need to reserve pool chairs or cabanas.

the pool & hot tubs are our favorite

to do with the awesome pool area and arcade room

i loved that the pool was uncovered and looked so pretty at night, it gave a beautiful ambiance

birthday get away in january, clean, large suite, pool was awesome at night and location to newport was 5 minutes away

the pool, the room size, and the bed all excellent

the pool water was salty and had an unpleasant smell to us.

i didn't mind the pool and other things being across the street in the other resort

pool facility was amazing. lobby staff was so accommodating

have to walk outside to enter a separate building where all of the facilities are located (pool, gym, sauna, etc

due to covid there were things that were out of their control like the pool policy and rooftop being closed

having an indoor pool with reservations made us feel much safer using it

we enjoyed the indoor/outdoor pool and hot tub, which was even open during the off season

the kids had a good time in the pool

indoor pool 2 bedrooms pullout bed kitchenette view!!

for a hot tub near the pool :) and the shower in our unit inexplicable has two shower heads at opposite ends of the tub,

and if you don't get to the cliff walk, there's a 'harbor walk' right off the pool decks which are surrounded by pristine landscaping

to go to the main building for pool towels

room was looking out on the pool

loved the pools and the view out to the harbor

would be nice if the pool had an extra gate

room is spacious, the bed is too comfortable, and the outdoor pool is nice

unable to use the pool/gym due to

stylish and fun rooms, lobby, and pool

pool under renovation

needed more staff for towels and meals at the pool

they have a heated out door pool and adjacent sauna open all year and a great in-house restaurant and they serve a nice, very

room pool and dinner meal was excellent and large portions

and there's a heated pool and sauna available for winter stays

the heated pool was great

amenities like fresh chocolate chip cookies was divine & the heated pool & sauna were just thee best

the pool is out doors

the outdoor pool and spacious rooms.

i would have liked an indoor pool.

everything was clean, pool refreshing…quiet and peaceful…

pool was clean

location was perfect, the breakfast was satisfying, the rooms were clean and the pool was peaceful

pool closed n no breakfast

space, compfy, clean wish it qas warmer to use the pool but no biggie, would deff come back

i loved the pool!

the pool wasn’t open which wasn’t a huge deal to us since we really only slept in the room

the pool was still closed due to covid 19 and is opening the after our stay.

the pool was perfect

enjoyed the heated salt water pool

the pool was warm, and clean, i got a massage while there, and left felling like a new woman

we liked the pool and the clean rooms