the pool and hot tub were not open. a lot of stains on towels, being and in the tub/bathroom.

the pool was closed down

the pool was closed, wish we had known in advance.

pool was out of order when we arrived, and being a holiday weekend, it wouldn't be repaired until

still hoping the indoor swimming pool will be up and running by my next stay.

although there wasn't a hot tub, the pool was nice and warm.

pool and fitness center were nice

the room was great and also the pool

the pool was open and they had a decent breakfast

my kids enjoyed the stay and the pool a lot

the pool was used very little so i had it to myself when i exercised.

pool area and theater room was nice as well

the pool and tv room were party areas

great hotel! spacious rooms! pool and hot tub area were truly relaxing!

the outside area and pool area

the hot tub was nice and fun pool great for kids

the pool area is very nice

pools could be warmer. fountain was a little strong for my little ones.

pool and kiddie pool were fantastic

pool

had nice pool and hot tub that were well maintained

not their fault ... but sure did miss breakfast and pool/hot tub.

they were friendly, they opened the pool for my son & i, good place to stay.

the pool area was small. the hot tub was not working.

pool great staff nice rooms

i didn't use pool ud83dude15

our son loved the pool. we all enjoyed the hot breakfast. the beds were great!

great,friendly staff. nice pool,hot tub,exercise room. wonderful breakfast.

the pool and hot tub were nice

pool and breakfast

not really - if anything a kiddie pool would of been nice but certainly not nessessary.

the top three, breakfast, pool, hot tub!

so kind and understanding of us not wanting to be near the pool as we were stopping there for a night to sleep on our way back from a long cross country drive

great hotel great breakfast, shuttle to mayo, nice pool, clean, friendly staff, reasonable.

pool and hot tub was nice

everything but the pool!

the pool could be bigger.

pool was smaller then i thought it would be.

pool was very small.

there was anything to complain about, it would be that there was no hot tub in the pool area

loved the pool facilities, breakfast options and bathroom amenities.

pool hot tub friendly staff near downtown

that the hotel would not publish in advance that the pool, fitness center and breakfast area was shut down

the pool was closed

pool was closed, and i ask for our rooms to be close and they ended up being on two completely

the pool in the middle so it wasn't far to get to it

pool in center

the pool

location, pool, great breakfast.

friendly staff. clean rooms. family friendly swimming pool area.

great pool with a nice kiddie area

would say the only thing that we had an issue with was the pool, it could have been warmer, and the hot tub not quite as hot

pool and hot tub were nice

the room was clean and the pool was fun

the toddler splash pool was perfect for my 4 year old

pool area, clean room

pool and hot tub were closed the entire 5 days i was there

pool area neat and clean

through no fault of your own...due to covid the pool was closed and restaurant.

it was too bad the whirlpool in the pool area was not working

also i did think that the pool area was also quite good size wize aswell

on the floor that my room was on were ongoing and way too much chlorine in the pool

pool was out of order/fire place out doors was broken/had to pay an additional fee for parking

we not happy about was the guy at the front desk didn’t tell us that the pool was not open until we came back downstairs and asked where the pool was

pool and gym were nice

being that our hotel room was switch from our original booking, they let us use the pool and have the breakfast at the aspen suites

room, hallways and pool area

liked the free breakfast, evening snacks, indoor pool, comfy beds, full kitchen in suites

breakfast was also good and my kids enjoyed the swimming pool

the pool and hot tub were full to the max

the pool and hot tub were also very nice

breakfast was fabulous, the pool and hot tub were clean and excellent

the pool wasn’t very big or deep

very friendly and helpful staff. pool hot tub area was very nice clean.

the pool was warm and the hot tub was perfect

nice pool and hot tub

and pool areas are fabulous

pool area was clean ' fresh towels available

beautiful and comfortable hotel. pool and hot tub very nice. staff helpful and friendly.

workout equipment in the room was a nice bonus, along with the pool and hot tub and indoor and outdoor fireplaces

spotless room, excellent facilities, comfy mattress, perfect pillows, great ambience, loved the pool temperature, great location, wonderful breakfast… honestly, this is one of the best hotels

pool is small but never crowded. parking in the garage does add $15 a day.

the pool water was extra cold.

elevator should label what’s on lobby level ie pool , level 1 ie parking and -1 level

pool only open till 10. no adult only time

cleanliness, pool area, breakfast, space in room

the pool was also wonderful

the pool and hot tub is a nice size and very clean

great breakfast and location. very clean!

shuttle to mayo wonderful

cleanliness of the room and lobby area was fabulous. my kids loved the swimming pool!

clean room and the kids liked the space and the pool

loved the room set up, pool, breakfast & staff.

i wish the pool would have been larger

central to what we needed. had a room big enough for all 5 of us. kids loved the pool!

nice pool and hot tub staff is very considerate

breakfast and pool

didn't like that in the bathroom of the pool we weren't able to shut the main door so anyone could see you change in the locker room part

the pool and the restraunt

clean, great hot tub and pool, excellent staff

the pool was also closed

we really enjoyed the pool/recreation area and the newer feel of the hotel

swimming pool on the second floor with the skylights it was pretty freaking cool pretty freaking

easy access to subway for restaurants and mayo visits. rooftop pool is pretty neat with saunas.

the pool was nice but it's more for the little ones/teenagers, it's a 3 1/2 deep pool

to the pool could be easier

comfy bed and staff brought me more blankets upon request. i really enjoyed the pool and sauna.

the pool was not described in kahler book as far as how to get there.

the pool and hot tub were amazing but didn't like to have to hike upstairs for 1 floor as the elevator

get to the 11 floor pool you have to go to 10th floor then walk up a flight of stairs unless you have the front desk

so you got to listen to the drunk parents hang out while the teenagers swear and disrupt the pool area

i decided to hit up the pool and was disappointed again

nice rooms, sweet pool, excellent bar, and thw free breakfast had lots of options.

the hotel is brand new, so very clean, with a gym and pool/hot tub

would have liked an adult time for the pool and hot tub way too many kids

the pool was closed for maintenance which was a bummer for my daughter

sauna and hot tub were closed and someone had made a disastrous poo in the mens bathroom in the pool area

the pool was too cold and the hot tub broken.

room was excellent and loved having a pool side room.

the rooms facing in toward the indoor pool only get diffused natural light, so if you want sun, make sure you request an outside room

pool, hot tub, and sauna were over run with a lot of kids, which made it difficult to relax and

very easy walk to mayo. nice room, comfortable bed and pillows. nice indoor pool.

liked the location and the pool, the room was nice. staff were great.

gorgeous pool area - beautiful, clean, immaculate and restorative, with outstanding amenities such as steam

daily housekeeping service good gym incluiding sauna , steam room and indoor pool

the pool being open all the time

very clean, quiet and pool area very nice. room was very well laid out and bed was comfortable

24 hour access to the pool

very clean easy to get too friendly staff great breakfast pool and fitness center.

we didn't have time to use, the pool was closed for extended repair/maintenance

staff was very friendly. hotel was very clean. beds were so comfortable. pool was clean.

only thing i didn't like was beyond their control and that's the fact that the pool is closed

thinking there was going to be a pool since we had children and alot of down time between events to find out after we got there it

unfortunately, the pool was closed for maintenace.

hot tub and pool closed due to covid

staff was super friendly, and we really enjoyed the pool area being split with a wading pool for younger kids

the pool was nice for all ages, and the rooms were decorated well and appeared clean.

pool

the pool is always balanced and clean, and the breakfast is yummy

the staff was very helpful and friendly, the pool and hot tub was open.

pool and hot tub very clean too

the pool and hot tub are clean

there is a fitness center, large foyer area for meeting up with people, pool and hot tub (which we used)

the elevator and pool were not in service. the furniture is old and warn.

pool was small

pool hours. should have adult swim

he explained where and when breakfast would be served, let me know the pool would be available within 30 minutes, and was friendly

pool and hot tub not operating

the saltwater spa and pool were so relaxing

well maintained pool and exercise room complete with weights