poolside billing charging guest accounts multiple times.

i like to sit under the cabana at the pool for an hour,,, you charge way to much for it...

lovely pool with great seating and lounging chairs set out all over the property

the indoor pool area! area need to be cleaned more often. used towels were all over the place!

they greeted you before you could even see them, catered to you at the pool side and in room service just spot on

pillows, entire kitchen setup was great, provided all soaps shampoos lotion, hot tub nice, big pool, staff was nice

i enjoyed the privacy and the pool and breakfast and the full kitchen

suite was roomy, breakfast was delicious, pool area was clean and stocked with towels

loved everything except the pool chemicals made our eyes burn and my daughter had a burn on her skin

wasn’t that we didn’t like it, just minor inconveniences, pool was out of towels everytime we went

i definitely love the heated inside pool room - my main charlotte come to for relaxation

loved everything it’s clean friendly staff very relaxing upscale bar indoor pool lots of things to do right in the hotel, i will be back

clean, comfortable beds, friendly staff, pool, spacious hotel, and the balcony

pool was very nice plus outside fireplace area was nice

the pool was a little chilly, but other than that, everything else was great!

my sone and i were playing pool and a very drunk lady began to loudly use profanity

pool table and bar in the lounge area are great features

the pool, no hot tube, too chlorinated.

the pool was clean and the water temp matched what was needed with the temperatures outside

the pool table and community board games available in the lobby area were nice

pool area was nice but the pool itself needed to be clean

like the room, the pool that my grandkids could use visiting us - grandparents during thanksgiving

kitchen , living and bedroom i absolutely love it … but the main reason is the heated pool

clean property, comfortable beds, nice pool

it was beautiful and i enjoyed the pool.

pool was a little small.

nice warm pool

the pool was very clean, and we had it all to ourselves

we also enjoyed the breakfast and the pool

swimming pool was a bit small and not many people could fit at once, meaning multiple families.

i wish that the pool and the fitness center was opened but, i understand that it was not due to

wish there was an outside swimming pool

that the pool was close

the pool wasn't in working order.

the pool.

bed was comfortable and the breakfast was excellent. my family loved the pool.

no gym no swimming pool

the only thing that i wish is the pool was open

outside pools and hot tubs were not heated

the indoor pool was so very welcoming

i also wish they provided more towels, as we took two down to the pool, and only had one left over for the shower afterwards

the only draw back was the small pool. you feel crowded if more than one family is in there.

the indoor pool and workout room are well maintained

pool was small.

the pool was a disappointment and wish there was more to it than a kiddie pool.

absolutely no furniture the pool area

ease of check in, clean, nice gym, pool area. quiet.

the pool was too small and no chairs

chose this hotel for the pool

the indoor pool water cold(freezing)

indoor/outdoor pool was heated.

hot tub. pool. breakfast. clerksawesome

longer hours for adults at the pool because during the day the pool and the jacuzzi is full of children

pool could have been cleaned. the water was murky.

common areas were clean updated,pool area clean

nice pool and a great continental breakfast

clean, lovely suite, fitness room and pool

indoor pool, wonderful breakfast and front desk staff; very helpful and extend themselves to be of service

it was clean ans staff was friendly. pool felt amazing

inside pool

very accommodating. pool good size. grill area was great for our large group.

pool was vey warm and clean too

the pool was open til 11pm, that was nice

the kids enjoyed the pool and loved the fact that it closed at 11pm

also, the kids loved the indoor pool

staff was friendly and professional. room was clean and comfortable. indoor pool and hot tub.

very clean, and a nice pool and spa.

the indoor pool is the highlight for me

did not have a chance to use amenities like the pool and fitness area but they looked great

inside pool was freezing so only got to get in the hot tub but other than that, no complaints

loved the breakfast, pool, and look of everything

pool needs updated.

the pool was nice and warm in the breakfast was great

the pool was so cold i couldn't swim. it isn't summer the indoor pool should be warm.

unfortunately pool was closed but it’s ok

and dinner buffet is amazing i would definitely recommend plus can't beat the hot tub and indoor pool

kids loved the pool

staff is friendly, pool was clean, rooms were clean and comfy, breakfast and kickback are delicious for what they are

also wonderful swim-out pool

clean, comfortable, nice pool, perfect for my family's overnight stay

it was a plus that the pool was open

pool closes at 10 p

the pool wasn’t open… i wasn’t made aware of incidental fees.

breakfast should been complimentary and it would been nice if pool was open plus the bar.

the pool was open.