pool was closed but nothing was listed on the website

the pool wasn't open

loved that the pool opened early

pool and hot tub were undergoing maintenance. could not use expected amenities.

pool wasn’t clean enough when it was time to swim

pool area was nice for kids.

pool was closed that's the only reason we booked there cause we thought was open

i had left them twice when we went to breakfast and the pool and they never barked so something was wrong and instead of being supportive they were rude

pool was closed and room wasn't cleaned

why is the pool closed?

the pool was great

there was used soap bar in shower pool area was needs work

the staff was friendly, greeted us every morning before breakfast, the pool was great, it was clean

pool was out of order

pool, food, staff

everything! pool needs to be heated

there was hair on the floor of the bathroom, in the shower and even in the pool

only downfall is the pool and hot tub were down again

breakfast excellent staff excellent pool very nice and warm

pool hot tub

mall, easy parking and nice pool

pool area was not properly cleaned when we elected to use the 45' pool in july 4.

the pool was a little chilly but the hot tub was our favorite

the pool was really nie after a really stressful week and a good getaway for me and my husband

i really loved the pool and hot tub and the bed was very comfortable. will be coming back again

pool area was needing repairs

kids enjoyed the pool

we also enjoyed the pool and courtyard

breakfast, pool. room, politeness.

the pool was nice

pool and facilities were closed

pool and all jacuzzi rooms were under construction paid the same price with no access to pool

wish the pool was a bit larger for the kids to play in

the pool and hot tub was also closed due to construction

24 hour pool and fitness center. great for the night owl :-)

it has a pool (which my grandkids enjoy) (+)pool and splash pad. grand daughter loves it! (+)the indoor pool room with amazing hot tub was wonderful (+)the place was beautiful. the staff was amazing. the pool and breakfast was awesome (+)great stay, pool was awesome, staff is super friendly and helpful (+)the breakfast was excellent.the pool was very clean. (+) the pool was great (+)charging stations and incredible pool (+) the pool was fantastic (+) the pool area was awesome and roomy for kids and adults

breakfast wasn't bad, but some room for improvement

close to the galaxy restaurant, adequate parking, clean, continental breakfast

the place was beautiful. the staff was amazing. the pool and breakfast was awesome

the breakfast was excellent.the pool was very clean.

should have packed a swimsuit and taken advantage of the pool

would have liked to have a hot tub in the pool area but not a bad thing to not

the pool was great to relax in after traveling & we enjoyed it the next day to just relax in with the

a suggestion is in the pool area when the kids got out one of our girls, that was walking out of the pool and with wet on

the bed was comfortable and the pool was nice

the pool was closed

was terrible, no keyed entry at rear of hotel (where our room was), pool not working, needs updated and cleaned

pool was not

the pool was not available

hanging on wall by one screw half didn’t work holes in bedding staff doesn’t care also the pool is broke and no plan to fix or tell

was upset that the pool wasn't open. big disappointment.

pool could have been a bit larger but not a deal breaker.

the pool may need to be shocked . . .

i will take advantage of the pool next time

bar open breakfast options pool open something

great breakfast and pool!

we loved the pool the location of our room and the breakfast

pool area was clean and water was warm

we didn't use it but there is an indoor pool

there was construction going on and the pool was closed

my 3 year old and i made great use of the pool

the hotel was clean and staff was friendly. the breakfast was great! clean pool

the pool is not heated and there is not hot tub...that was my daughter's complaint.

breakfast was great. comfort of beds

friendly staff. spotless room. comfortable beds. great breakfast with lots of fresh choices

pool,breakfast and fre wifi

the staff pool and hot tub

pool and hot tub both great and we enjoyed both

we didnt use the pool or workout center but they looked good

great pool spent most of stay in the pool

too many unattended kids in pool area

pool and spa nice,

we love the pool at the sheraton unfortunately three out of the last five times we've stayed in the last 3

the pool and hot tub were not working.

the pool was very nice and not too cold

there is a large play area and pool inside

the pool and play area is large and very good for guests with children.

location and the pool

the pool was nice a lil crowded but overall

pool, playground and arcade were a win after a long drive with little kids

pool and hot tub very nice and back garden. room with 2 beds spacious and well laid out.

gym and pool were very clean

man at front desk was extremely friendly & helpful pool was great too

pool just a little cool...but didn't keep me out of it!

no - it was great and the pool was open and clean.

pool, comfortable room, great location

the pool was not open

the pool it burned our daughters eyes

hotel was very clean room very spacious love they have indoor pool overall my stay was amazing and can t wait to book again

no complaints whatsoever about staff! only complaint was the pool was a little cold.

were random dirty clothes lying around (a dirty sock in the hallway, wet shirts and pants lying poolside), although otherwise the place was very

was very clean, staff was friendly and helpful, pool was small but our kids liked it, good breakfast choices (something for everyone), beds were

pool heat was broken the first night i was there and closed the second night i was there

the beds were comfortable, the rooms were nice. the pool was pretty big, good breakfast.

pool was a little too cold! but still got in!!!

was great, as was the pool

the pool was closed but we hadn’t planned on using it anyway

everything the rooms were clean the pool warm the staff was great

the size of the pool.

pool was little small.

too much chlorine in the cool pool... only issue

the reason i chose this hotel was for the 24 hour pool

large room, fully equipped kitchen, pool, close to concert venue, great staff

great service, very nice staff, super clean, wonderful breakfast, outstanding room and pool!!!

think the access to the pool could've been more centralized

the pool area has a strong smell of chlorine.

pool was not warm.

pool hours

clean gym, indoor pool, friendly staff.

think the pool area could have a nice bright color or redone in a way where it seems as if your outdoors

fast wifi, great breakfast, friendly staff, clean room, nice swimming pool and hot tub.

sauna wasn't working, but the pool and hot tub were a nice place to relax and unwind after a busy day hiking and sightseeing

we had hoped to use the pool, but it was not very appealing

pool & sauna were peerfect

hot tub, pool, rooms, breakfast. great location

pool and hot tub look wonderful but we understand why they are unable to open

bartender was really nice, pool area was clean and everyone was extremely friendly

indoor pool. did not appear clean

pool/hot tub hours.

very nice, well kept, excellent time for pool and food.

they baseketball hop and the pool

pool was awesome

pool area is extremely hot maybe a fan or open up some doors sitting in there watching my daughter

i thought the pool was cold.

pool water had stuff floating in it for three days, fire pit broken the whole time i was there and

much chlorine in the pool & hot tub area

pool and breakfast were closed.

the pool and hot tub!

indoor hot tub and pool

the pool area was a great we had it all to ourselves

awesome pool

pool and fitness center closedud83dude16

also, indoor pool and hot tub

pool was just opened back up, little cool but still enjoyable

beautiful. loved the decor, lit fireplace, dining room, pool, comfortable and clean bed!

wonderful pool and breakfast! our room had a jacuzzi tub which made our stay even better

wish the pool water was warmer.

pool

lobby and pool area is clean and neat

nice pool with jets

swing pool and breakfast

pool run down, hotel and bit outdated

spacious rooms, clean, comfortable, warm pool (which the kids loved), great breakfast, and friendly staff

of room for the kids to pla, greatly appreciated the pool being open good hours for the three year old to

convenience of being right of the interstate all in a really clean hotel with an indoor heated pool

we didn't use the pool, but it looked nice

they made our trip (even though the pool was down and disappointing)

pool was down and kids looked forward to that (they offered to allow us to cancel reservation but

slippery bath tub and flooded swimming pool

lobby furniture replacement of the hot tub, swimming pool not available hoping to return after renovations are completed

pool was open till 11pm

the pool area was clean and towels available

great location safety was our high priority. the swimming pool was ideal for the children.

actually, the pool should also be open, regulate to 45 minutes each group

pool was cold

the indoor pool and hot tub

pool hours

loved the heated pool an jacuzzi the kids didn’t wanna leave

isn't bedbugs ☆the king size bed was super comfy ☆hot tub is amazing ☆pool was very clean complaints : •burn holes all over blankets& sheets •they advertise

holes in pillow cases, stains on sheets, debri on floors in hallway, coffee gone at 7:30am, pool drained and not working, full breakfast no

pool was a bit small. nothing else.

pool closed and breakfast closed

your hotel was very clean, including the swimming pool area

pool and hot tub are still closed

the bar and kitchen are excellent and the pool is open until 12am

i didn’t like the fact that the pool was dirty & the hot tub .

the pool wasn't clean

downside of staying with covid restrictions- pool is closed, no daily room cleaning so trash and dirty linens need to be left outside of door,

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

the indoor pool and jacuzzi also looked nice, but they were always full of people, so i didn't use them

pool did not seem clean

the cold pool

pool not open

no towels for the pool

swimming pool closed

no pool

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

could not use pool.

wish indoor pool was open

great pool

oking never said anything about it and actually

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

pool

the pool was not heated

the pool was not open

the swimming pool needs to be heated

pool could've been outdoors, well, not in cleveland ohio. sorry

was great, kids loved the pool, room was very nice for a family of four

i wish the pool and hot tub were open.

the pool to be open ..but can not blame hotel for it

the pool was nice and refreshing

great restaurant me bar, pool, gym, clean rooms, and a free airport shuttle, very impressed

very nice pool

very friendly staff. always smiling and offering to help. kid friendly. pool was great.

the pool/sauna area is a bit isolated and unsafe at night

of the pool and the privacy of the use during pandemic

staff were polite, the rooms were clean, and the pool was open.

clean room, nice fitness center/pool, great breakfast with variety of selections, and pleasant atmosphere

the woman working the front desk was amazing. pool was clean, rooms were clean.

literally the only thing i would suggest is that the pool heat be turned up. it was quite cold.

pool was not clean

comfortable beds nice pool

i liked everything about the property. wish on the weekends that the pool stayed open to 11pm

the staff in the morning for breakfast was very friendly

the hotel was beautiful! very clean and quiet. breakfast was fantastic!

the pool area and hot tub were not that big over flooded with kids

cleanliness of the rooms, fitness room and the hot tub and pool were nice!

pool/spa

the pool was nice and well maintained

one of the days the pool was closed.

saltwater pool and cleanliness.

friendly staff,great pool for the kids, breakfast is always good &kept full, the lady making the food is so nice and

the pool room never have complaints but pool floor felt slightly slimy

they enjoyed the pool, and breakfast was good

pool seemed dirty unfortunately and our bathroom in our room, the toilet seat was very loose,

and the pool was heated and relaxing

the pool the water was cold and salty.

pool was cold and dirty didn t like the time slots for the pool, the breakfast was the same

property was clean and what i love was to use the pool they do it by time because of covid they only allow 16 people in the pool

algae in pool

favorite part besides shower and pool was her

pool was closed and not stated online that’s sucked

i like the pool i like that it was breakfast.

the pool could of been warmer,need more parking but other then that everything was wonderful

the pool was closed

no bathtub in our room and the pool was not very clean and was small.

the pool wasn't open but thats not the hotels fault!

nice and soft pool was clean, not to chlorine smelling

the water in swimming pool was not clean

the pool was perfect for kids

my family really enjoyed the pool and the cleanliness of our room.

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end

room was clean and comfortable. pool was nice.

swimming pool was not clean

clean comfy nice pool

really nice that the pool has 'adults only' times and that guests receive a discount at nearby restaurants

pool was also very very chlorinated, which is great for cleanliness

cleanliness, comfort, & the pool

the pool and the little store was great. the rooms were so clean!

pool was right across from our room 103 , breakfast was wonderful and very good staff was very

there wasn't anything i didnt enjoy, only that the pool was closedud83dude22..

the pool water was very cold

very clean. staff were all so friendly and real. and that heated pool….. spectacular!

pool area was clean

the pool was freezing. outside of that, we loved it.

convenience, clean, pool little store was nice

-free parking - the pool (to relax, it’s not an olympic pool) -close to

the swimming ud83cudfca pool awesome ud83dudc4f safe n quiet ud83eudd2b breakfast

i liked the breakfast in the am. the pool was clean.

pool area was kinda digny and water was little chilly.

the pool was out of order

breakfast was superb the staff was very calm courteous and polite and they had a working indoor pool

whirlpool room was very spacious and nice at a lower price than standard rooms in nearby hotels

the pool and hot tub was working and the staff was great!!

pool and cleanliness

nice room. wonderful friendly staff. nice pool.

pool felt dirty

next time we hope to use the pool as well

the pool being closed sucked. but that is due to co-vid restrictions

no hot tub in pool area.

bed, pool, location, staff

great location with a good pool. everyone i interacted with seemed nice.

pool was warm but needed to be vacuumed

the pool area was excellent, rooms clean and the staff was super friendly and great customer service

pool