the view. the swimming pool was perfect to rest after a long hike. the mood.

pool is heated and we got a great breakfast with freshly made omelet

the staff was the best we could expect. very good sweeping pool. tasty breakfast. all good

rooms, very peaceful, has a lovely pool

place with great view 20 minutes from puerto de la cruz warm indoor pool heater and warm blanket in the

obligatory shower in the pool and being watched so closely by the pool guy so that we shower, made me feel like a little kid

views, delicious breakfasts and dinners, nice pool and area around the hotel (including a garden)

the building itself is gorgeous, with a lovely pool and stylish décor throughout

nice swimming pool and 10 min walking to puerto de la cruz, where you can find restaurants and beaches

the rooms are simple but really comfortable, the pool area is nice and the bar really good during lunch and evening

the breakfast choice was very good and the pool and bar area was

spotless, perfect location. gorgeous rooftop pool and lovely shower.

and modern room with sea view on the higher floors, nice pool bar on the roof with 2 swimming pools (not heated) , good breakfast with vast selection of

lovely staff, decor, location and pool

and the roof pool is top

pools are very nice with palm trees and exotic plants around

amazing pool and hotel buffet food

is allowed at the pool area which is very disturbing

very clean rooms, very nice view for swimming pool/garden area and fantastic view for the ocean

super awesome pool, friendly staff, comfortable beds, tasty food.

available at breakfast and dinner very good & enjoyed the cocktails & snacks available at the pool bar

only downside was the cold water in the swimming pool

is a nice large lounge area with a seating area and table, plus a large balcony overlooking the pool and puerta de la cruz

we upgraded to a pool/sea view

we enjoyed the pool and the view from there as well

the swimming pool is small but on the rooftop and very clean

the pool was clean and well maintained with a range of furniture available

service always with a smile. comfortable beds. hot tub, sauna & pool fabulous

the pool, jacuzzi and sauna with ocean view were a great plus and last but not least the breakfast

wiew from the pool and rooftop terraces,perfect location and stylish old building and

breakfast was excellent, the staff helpful and super friendly, and the supply of towels for the pool a good idea

the rooftop area is very nice, with lots of seating areas and shade to enjoy the pool

the room, the view, pool area, all just great

comfy bed. lovely view. lovely pool

great variety of bufet food, clean and well-equiped rooms with comfortable balcony, beautiful pool beach with a great view, location on the main promenade close to

facilities are extremely clean, and pool and bars really taken care of

tiles dangerous coming out swimming pool. 2 accidents in our company during our stay.

great location, nice pool, good food, it s worthing the price

friendly and helpful staff, great pool, tasty food, big adapted room. thank you

2 pool areas, both very clean

the infinity pool was a highlight, providing a perfect spot to relax and unwind

valentine s day surprise, counchy made the best cocktails and ensured we had a good time by the pool

really enjoyed swimming in the excellent 25 metre pool everyday, one of the main reasons we chose this hotel and the lovely sea

hotel has everything you need: a great staff a nice pool an amazing buffet a nice view a peaceful hot spring and spa area the area is cute and not too

in beginning of november it was a problem in the pool area when +25 degrees

hotel is more suited to older people with no entertainment or pool activities for children / teenagers

and floured swimming pool area, spacious and well equipped room (junior suite), staff very kind, rich buffet at the

pool and daily activities are great

setting pool was a good size as the sun deck area, not on top of each other , breakfast and evening meal

receive the luggage and give me some indications to buy few clothes), the garden and the swimming pool, the sea view for

great spa facilities for relaxing and quieter swimming pool by the spa

to dislike, although the tiles surrounding the gorgeous pool are in need of an update and an occasional variation in the choice of fruit at breakfast would

as this was a flying visit we didn't get to check out the pool or spa area but we'll be back for a lengthier stay next time

the spa indoor pool and cave jacuzzi were perfect for january

i need to say that temperature of outdoor swimming pool was remarkably nice and warm

no sun on balcony so too cold to use, pool area very nice and sunny.

staff, breakfast, location, cleanliness, parking, pool, bar and especially view to the atlantic ocean

a bit expensive considering the schedule for the pool and the jacuzzi is a little short, if you go on a day trip, it is most likely you won't be

noise early in the morning before 7am, furniture dragging, have to pay for indoor pool use

thing i didn’t love was where the pool was located

the heated pool was very warm and nice

good breakfast, cosy apartment with beautiful view, nice swimming pool with lots of entertainments

good leisure facilities, we used the pool and tennis court

it s built into the rock, with a lift that takes you down to a natural private pool carved into the rock, filled with ocean water

wifi limited access in some rooms and down in the pool.

it's in a great location and relaxing around the pool in the calm and green environment with a view of the sea was just heaven

choice of pools so we had the option of a quiet pool

of any alcoholic drinks except beer next to the smaller swimming pool ,i had to walk to the main bar every time i wanted to have a glass of wine

our room was block c - perfect location by the quiet pool with a lovely terrace

the heated pool was a delight for both children and adults

the view from the room with jacuzzi, pool area, food, people, everything

acious area, large pools with a magnificent view on the los gigantes and the

the view is totally worth it, the pool and the terrace great.

hotel nice staff plenty of deckchairs in a lovely pool area overlooking the sea food was fantastic with plenty of

beautiful pool area

lot of children, only one pool heated, there were children in next room that were crying

swimming pool renovated on easter all the plastic waste for all inclusive customers (buy reusable plastic

we looked for a hotel with a heated pool, and even though the heated one wasn't large, or very warm, it did provide me and the family

* warm pool * free parking spots

heated pool

did not allow you to enjoy pool, please use flies repellent device to eradicate flies

the tranquility pool area for over 16-year-olds was lovely, and the vast infinity pool was great for longer swims

the pool is awesome

the infinity pool was stunning - helped by amazing weather

the availability of the beds around the main pool.

location in a forest extensive buffet large indoor pool and sauna included in the price good

staff, beautiful location, spa facilities with swimming pool and complimentary tea, awesome huge room, comfortable bed, big bathroom with he best sjower

the spa was amazing with turkish bath, plunge pool, sauna , steam room, jacuzzi and pool

beautiful location. spa and pool were excellent. would love to return again.

spa and pool facility is incredible

the pool towels were plentiful, and the pool beds large and

not the hotels fault but the amount of flies in the pool areas is incredible annoying

pool side menu not as nice as some of the other restaurants.

pool villa schedule could be prolonged for an hour or more, at least at the adult-only areas

quality rooms are spacious, bathrooms are very nice and terraces are beautiful had access to 3 pools, highly recommend a persian pool, it's a hidden

in the garden there is small pool and a little friendly kitty to play with

comfortable and the outside garden area was very well kept and good for relaxation next to the pool

ich we did not expect in january beside the little pool)

rooms are clean, breakfast was delicious, after the hike we could relax at the outdoor swimming pool

we had to be super picky, and stayed during the summer, it would be that there wasn't a full size pool - however, we were not staying there for this facility

we loved our room & had a brilliant view of the pool & sea from our balcony

personally would have liked something a bit quieter in the shared areas like the pool areas, the sandy beach and restaurants including breakfast room, where they had rock 'n roll

pools: fantastic selection, and the huge beach club pool was my favourite place to relax

amazing pools to choose from

pool scene the vibe

at the pool bar wasn’t good when mary wasn’t there

heated pool, great for kids

nice food great bar facilities and pool areas lovely

nice hotel with entertainment, heated pool, restaurants

were so friendly and helpful, loved the help yourself during the day at the pool bar for food/ drinks

the hotel s facilities were top-notch, especially the swimming pools and spa, which provided a perfect space for relaxation

great views from our room and every restaurant, and even from the pools

we loved the surroundings of the pool area

stated they have a policy about towel reservations at the pool but didn't stick to this

the swimming pool, the view, very nice and friendly staff

everything was perfect, nice hotel , good swimming pools, good food.

fitness activities near the pool were annoying, with terrible loud music

the infinity pool is stunning

nice friendly staff, gorgeous infinity pool

it would have been nice if at least one of the pools was open past 6pm but didn't bother us hugely

the infinity pool was not ideally clean and the theme restaurants' experience was quite poor.

area with couch, big tv with chromecast, dining area with minibar and of course the outside pool area with the semi private pool

villa with spacious rooms and beautiful terrace with private pool

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great

eating outside around the pool and amongst the palms, felt like we were many more hours away from the uk in the maldives or

he was a waiter on the rooftop pool, and he was absolutely amazing in terms of friendliness and he truly enjoyed making our time

i prefered rooftop pool, my wife liked the one near restaurant

the pool area was clean and the staff was friendly

incredible restaurants. pool and bars were fantastic.

we didn't go to breakfast but only ate on the restaurants in the evening and sat by the infinity pool in the afternoon

wonderful modern suites, the sublime restaurants, the infinity pool, the amazing views, the outstanding service, everything

with pool, quiet, luxurious, beautifully-appointed, comfortable

the bar at the pool with cocktails quality is awesome

the pools and other facilities were great, pool area was never crowded and we would always get a sunbed

fantastic hotel! staff and room were amazing. private pool was perfect!

tall, it was disappointing not to be able to touch the floor in any point in any of the swimming pools

enjoyed very much the pool which is overlooking the ocean & as well the sky bar offered a fantastic view as special when

must realize that all inclusive can lead to poor service to those not in receipt of all inclusive

price of ice creams at the pool bar

the grounds and the pool were excellent

were lucky to get an upgrade to a amazing apartment with a pool and fantastic views of both sea and mountains

the double sun beds are brilliant by the pool and on our terrace

pool is far too cold

breakfast in our room was brilliant, and having a private swimming pool was fantastic.

i loved the private pool and the big space in the suite .

dog was welcome near the swimming pool and midget golf

pool area, the room, the staff

super hotel will definitely be back. great pool, lovely staff and lovely location.

the saltwater pool, lunch bar and breakfast was very good

was delicious and served in a beautiful location around the pool

beach bar next to the pool works only until 6pm while the pool is open until 6:30pm

pools lovely especially infinity pool with beach

great hotel with beautiful infinity pool, friendly staff, delicious food and great location.

hotel, friendly helpful staff, lovely room with pool view, great choice of food, good entertainment at night

the pool and facilities were excellent and the inhouse buffet food was excellent and included in the

hotel could not fault from rooms, food, pool

restaurants are very nice with view to the sunset, to the pool

rooms were a great size and the pool area was very nice

extensive gardens and varied pool options

lovely pool area and great pool bar/restaurant

one warmish pool - the rest were freezing.

loved the variety of restaurants the lagoon pool activities and the evening entertainment was great

lots of pretty corners and areas to relax, tropical plants, a few swimming pools - we particularly liked the heated pool

it was perfect, the rooms, staff, pool area and restaurants were amazing

go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent

great location great rooms pool and lobby

fantastic views from the room of the pool and sea

beds and very helpful snd friendly staff breakfasts first class and lunch and drinks at pool bar very reasonably

quiet adult only roof pool area

spotlessly clean and friendly, lovely size room overlooking the main pool

also all cleaning and pool staff really

service, food , room, swimming pool , bar , music, everything was perfect

food excellent staff very nice pool areas beach views also good complaints

was fantastic, an absolute must, made it so much more relaxing knowing you could go down to the pool at anytime and your double covered bed was there waiting

we cannot get sit in that place but we can enjoy of el español in the pool area

location , plenty off room around the pool area and so close to the beach

hotel is right next to lovely beach, breakfast was very good, very large pools and hydro pools

kids did not like the salt water pool but they still got in everyday!

reception staff who great you to the extensive breakfast, just wow, to the immaculate gardens and pool areas to the spacious well decorated bedrooms, i cannot fault this hotel at all we had an

pool could have been cleaner

you could always get a sunbed at the pool

a couple of suggestions maybe change up music round pool could have done with sn iron in the

pools were heated, comparing to some other 5 star hotels, where sometimes only one pool is heated

activities for adults and kids ,lovely pools 2 bathrooms in the room is ideal, all 5 star amenities expected in the room as it should be

like to point out for fellow travelers is that there are not alot af benches around the kids pool and there are many things blocking the view to the pool, making it hard to see your kids

nice room with pool view on the 1st floor as requested rooms and public areas were cleaned every day food was

breakfast, pool and massage seats.

pool area, plenty of sunbeds,clean and friendly resort.

loved both pools but preferred the family one as found the roof top bar a little too quiet and the pools are

a little noisy at night with the pool side music but not too bad.

t not too crowded)

the main pool should be heated

ve the aquabike sessions) and the entertainment at

we were always able to get a space by the pool after breakfast and particularly enjoyed the salt water pool

the pool water can be more hot !!!!

the view was amazing and so was the pool and the hot tub

is fabulous and the pool a la carte food and drinks outstanding s309 is the best room i have stayed in and over the

refurbished and looks good the pool area and staff are great

the pool was clean and all services were done very discreetly

the pool was heated and the view was amazing

room & easy pool access

we are beach goers so didn't use pool that much, pool in family area is heated

sited in december)

the pool was a great temperature and the sunbeds were really comfortable

45 one day and almost every bed had been reserved, and only 4 people were actually at the pool

always a free pair of sunbeds by the pool

would love to have a bigger swimming pool on the roof, but is also very nice the one that is here

friendly staff. excellent location. plenty of sun loungers by heated pool.

loved the roof top pool, which had a great view

the receptionist explained everything we needed to know about the hotel for our stay, including pool towels and where breakfast was

think you should have smoking areas round the pool

fantastic pool area. very comfortable rooms. excellent staff. overall i would stay again.

the pool area was very comfortable and despite the hotel being full there was never a shortage of beds

personally i love the cold pool as it is excellent for swimming

loved the heated pool. all the christmas decorations were being put up. excellant spa

a bit cold water in the pool.

too cold water in the pool but ok.

the pool was cold but it was december!

the hotel is close to the sea, has a nice pool, the breakfast was tasty, the beach has fine sand

location to the beach,facilities and pool areas

swimming pool area is spacious and has enough sun beds and nice restaurant for afternoon snacks/drinks

- i experienced some issues with internet reception when at the pool area

clean throughout the whole hotel - our room was cleaned to the highest standard everyday, pool area cleared up cups etc really frequently, lovely smell in all of the communal areas

suggestion to go above and beyond - have sunscreen available at the pool area

only downside is that the rooftop pool is quite busy during the day and that you have to get there early to get a sun-bed