service is top tier, pool was amazing and great location

no bartender at the pool

comfort, cleanses, well furnished rooms. super pool area ! calm and cozy !

very up to date and cool back patio with pool, and grassy area to play games

everything kids liked the pool

beautiful pool and room

it was great, loved the pool!

the view the hotel has at the piazza it would be nice to have a drink without having to go to the pool

the location, the express pass option, the boat to universal, the pool everything

express passes, slide in pool and lifeguards were all amazing.

the pool and hot tub are spotless as was our room

we did not get in the pool but did get in the hot tub and it was very nice

the pool was very clean and well maintained, and the property itself was just stunning

the pool was closed

hot tub and pool area

pool area and slide were fun-- rooms were nice

water taxi to parks and pool area

pool area was beautiful

pool area

nice property with great pool

the pool, the rooms, the view

the pool and the food

location and pools

i love this hotel. the location, the amentities, the pool everything! everything!!!

close to volcano bay , the slide pool , lazy river pool ,private entrance to volcano bay , lifeguard on pool all the

pool is amazing and the staff were really great

hotel has outdoor pool with kids play area and choice of king or 2 queen

i like the pool, the room is perfect.

the pool area was nice and on the bed were some towel-swans - really nice

very clean and good breakfast, nice big pool and free shuttle to theme parks. great price!

apartments were clean, quiet (we were far from the pool and water slides), and comfortable and overall very well equipped

in-room arcade, waterslides, pool

the pool and the water slides

check in (was past 6p), fire alarms chirping in the room, toilets clogged, trash all around the pool area, food horrendous and the only people at the bar are the staff on the clock eating their

would have appreciated the kitchen towels being available without having to request them

the view was awesome, pool, live dj, food, and location was amazing.

the location. and the shuttles and the heated pool

presented rooms we had a deluxe room with panoramic views of volcano bay good food courts great pool and hotel gets you straight in to volcano bay just a walk through hotel pool early admission

pool with a separate kiddie section

great swimming pool and hot tub

the pool was very nice and the view from the room

everything, location, friendly staff, clean rooms, nice pool!

great swimming pool and amazing staff who made sure our stay was

liked everything about the hotel the staff was nice, the pool was open until 11 pm the only thing was the rooms don’t have a mini

back to the pool after it quit raining and was told the pool was closed

pool area lovely always clean plenty of sun beds & proactive pool attendants underwent training

the pool area was clean and very inviting, the location was excellent, all good dining choices within a

friendly staff, great pool

staff, pool, and transport to/from universal was superior

refills coffee cafe, pool, staff

the convienance of location, food in the lobby and the amazing pool.

amenities were fantastic - wonderful pool, fitness room, good-sized suite perfect for families

amazing, great location, perfect for universal studios and clean, spacious room with a perfect pool view

pool closing when storm 5 miles away but for safety it had to be done

the pool, it's too shallow. i know it's for families and their kids.

the area is the best spot next to everything . and loved the outside pool and set up.

pool area was beautiful

pool and hot tubs where great

liked our stayed at this hotel the pool its nice and clean the breakfast was very good and the staff was very kind

pool and hot tubs were dirty

the pool and the location

like the pool being so cold and only having 1 hot tub there should be more, i didn t like there s no

the pool area is really nice and very

water pool and plants

the hotel is close to everything, the pool and hot tub and rooms are very nice

friendly staff, beautiful view, great hours on the pool and other activities

resorts fees are charged even though we didn't use any of the pool, paddles boats, gym.

the amenities the room the pool and stay was amazing. i will be booking again soon!

spacious room, clean, heated pool, arcade for children

pool areas fun for kids