had pool and jacuzzi but because of our travel plans

said there was a pool, restaurant and bar and bigger room

no restaurant , pool, outdoor space

sounded like i was in a swimming pool. could here noise echoing off the cement walls

the pictures/amenities don't match, like the pool, the tub, the layout of the room.

clean and new, all taken care of we missed the pool but we looked and it was great temperature and

large lobby with bar and games for family. secure parking, free airport shuttle 24/7, pool.

where's the pool? not marked in the hallways.

the gym and pool were great and there's plenty of outside seating, which was nice because the weather was

only downside is that we were looking forward to use the pool but it was closed for the day due to

loved the swimming pool and bar

there is a bar by the pool and the bartender was very courteous

there is a bar by the pool and the bartender was very courteous

manager did not enforce rule of no loud music by the pool. painfully loud!

there could be some improvements when it comes to the pool and the warmth

the site is beautiful, lovely gardens to walk through full of plants and a nice pool that we sat and dipped our toes in

has a pool year round, which was cold for my 7 month old baby but probably okay for older kids and adults

beautiful garden and pools. room very clean and comfortable .

also, the pool was on the east side of the 4 story building, where after mid morning it was in the shade for

a good, clean room with private bathroom, the restaurant on the top floor was really nice, the pool was smaller than i thought and that it looks on the pictures

no handrail in swimming pool so i couldn t get in or out of pool safely

the pool, the food

the pool was too small.

the pool was cool

not much. would have liked to see the pool heated, but other than that, it was all good.

they have a pool, unfortunately not heated, but will give it a go on my return

location the pool no jacuzzi

we didn't use the gym or the pool but it looked good

very pretty property, heated pool, full breakfast, spacious room

the smell of clean sheets and the pool

the carpet in the rooms. and people playing there music to loud by the pool.

didnt take breakfast cause the time breakfast is serve was to late for us (9am)

very pretty property, heated pool, full breakfast, spacious room

i also didn't like that the pool water wasn't as warm as they said

beautiful view, and location. staff was very nice, comfortable bed. pretty, clean pool.

breakfast around the pool was fun, delicious and made to order

the pool, the quietness, the cleanness

we did not use the pool

breakfast included was ok, no fruit included though

simple breakfast no privacy on space outside the room with our own jacuzzi

so, if there is not restaurant, at least i would expect to have a minimum of kitchen utensils to cook at the room, since you have to bring your own food, water, coffee, drinks,

also a bar with stools

no breakfast like you said of booking

pool was perfect after spending day at malecón

pool was refreshing, mostly dominated by kids

súper nice spacious room, clean pool, good breakfast

the pool looked great but we did not use it so i cannot comment on chlorine levels, cleanliness, etc

great pool, kind staff and delicious breakfast

i liked the outside pool area and the dining area.

everything was clean , the pool was very nice

was amazing, the staff, the pool, the location and the view on my room omg

the pool area was lovely

room was very clean. there is a denny s downstairs. pool was clean and relaxing

the pool was clean and easy to get in and out of

secondly, sometimes the pool cover stayed on during the day during times i would ve preferred to use the pool

highlights of the hotel are the on-site spa, outdoor pool and restaurant

pool, courtyard bar, room was a pleasure to stay in and sunday breakfast buffet was top class.

view of garden or pool only a bldg ), the pool

room was nice & handy, as well as exercising around the pool, very attractive property & courtyard

i didn’t like the cold pool water.

kids were super excited about swimming in the pool, though the deep end is deep enough that younger kids (less than 8

the pool was very small, i wish pool hours would open sooner.

we didn't use the fitness room but we enjoyed pool

quiet location, easy walk to center or malecon, good salt water heated pool

the room, pool area and dining all have not missed a beat

also the pool could use a good cleaning

and the pool was refreshing as well

pool was heated and good for afternoon dip

stuff was nice, pool was nice

room was clean but the pool wasn’t. we couldn’t use.

pool and grounds were well maintained

lake view and warm pool water breakfast made at your choice included with the room

nice pool. great mexican style. quiet. friendly staff

especially once the pool was shocked and didn't look like a green swamp

gorgeous grounds and pool

beautiful garden and pool. excellent family accommodation

swimming pool has no rails for entering the pool so being one who uses a cane would not have been able to

the grounds and pool were beautiful. i loved the courtyard setting

amazing experience, very peaceful atmosphere with a great view, the private pool was amazing,love the stay

property seemed to be well maintained on the first look but the pool was kind of dirty, the hot tub as well & the lake area in front of the suites was full of

setting in tropical gardens, big pool and spacious very comfortable room

room with a private pool, the private pool did not appear incredibly clean

pool was not clean

there is plenty of peace and the pool water was warm

great hotel great location beautiful bar and pool and rooms are super comfortable

pool in room, not what i expected. chairs could be more comfortable to relax on private patio.

personal pool was a little dirty and covered in debris

the pool area was well maintained and was an excellent place to relax

i love the pool, my wife love the pool, and my daughter really enjoyes the pool and the jacuzzi for kids

garden and view at the restaurant pool area is great

property is well maintained with amazing pool and outdoor area for kids to play

dead fish by the swimming pool, we told them, they never cleaned that up

common area with deck chairs and pool, next to the bar, was fantastic. room was beautiful.

it was until i was sitting in the pool, when they told me they could charge me $400 mxn just for drinking something they didn t

the pool was amazing

quiet, nice pool, breakfast was good

slow internet, excellent free breakfast, friendly staff, beautiful grounds, restaurant, and pool

the pool was extremely hot and the lack of information in the check inn.

it's a great choice if you have pets and kids

the style of the property the warm swimming pool the spa and its massage

the pool was big enough to swim in, not just dangle the legs over the edge

rooms are just a few steps to pool and quaint restaurant

the huts nestled among the beautifully kept garden & trees and pool sets the mood for a little r&r

we enjoyed sitting by the pool and relaxing in the evening with drinks from the restaurant

differentiate between them, but we were in the large cabana with its own private (warm) swimming pool, king sized bed and terrace (+) beds are so big and comfortable, there is a pool, you can rent kayaks, everything is so calm and (+) the pool was steps from my front door

enjoyed being able to play a game of pool

across the street was a small family-run restaurant called el globo that provided a delicious breakfast including hand-made-on-site-tortillas for a very reasonable price

lovely staff, and delicious, free,traditional mexican breakfast

the breakfast was included and there were a few choices

good breakfast shout out to ignacio and santiago

we love the location, the hotel, the room, the breakfast, a good place to book

the breakfast was delicious and the staff were friendly

the tennis court, the pool and the jacuzzi were excellent too

the pool is big

old fans that doesn't work can't sleep is to hot inside the rooms,you can see trash everywhere pool are nasty they don't filter the water everything is really old they don't give you the rooms

they finally got the water working the jacuzzi bath jets didn t work and i was walking from the pool barefoot to my room turn the lights on and almost stepped on a deadly scorpion the staff never

the cleanliness of the swimming pool could perhaps be improved

service at the pool bar is just ok

the pool was pretty dirty. game room and pool bar were close due to covid.

pool is gorgeous

love the view, there's a big pool, breakfast and dinner was delicious

rooms are big. very clean. great pool area. friendly staff.

pool

the pool wasn t open. internet didn t work in our room.

we will return definitely, and bring the kids along next time because the pool is great

location. i would have given it a higher rating it the pool would have been open.

liked everything we enjoyed the pool the the breakfast in the restaurant upstairs the excellent waiter that served us all the time

pool area met all our expectations

pool, jacuzzi and restaurant were also nice

listening to the birds while reading on a deckchair by the pool was glorious

lovely swimming pool area with hammocks. food is good. the upgrade rooms are great.

pool is cold

lots of beautiful plants and areas to sit by the pool

pool,bar, restaurant, rooms, breakfast, staff

short walk to city center plaza 300 meters +- great property, beautifully maintained grounds , pool

was nice, room was small but very comfortable, restaurant food was very delicious and patio with pool was very

the relaxing pool and gardens and the sound of waterfalls and fountains you forget that you are only a block

were only there 1 night and had to leave early next morning, so we didn t get to utilize the pool

most attractive is the balcony overlooking the pool offering the option of sleeping in a quiet environment with a screened door for fresh air or

pool was not heated

excellent amenities as well such as a pool, rooftop terrance, and dinning room

offered to switch my room on the other side of the hotel with a single bigger bed facing the pool

loved the whole vibe, the decorations downstairs and the rooftop terrace with pool were very beautiful

comfortable king size bed, and gorgeous rooftop with a pool - plus a generous and tasty mexican breakfast

the third floor has the pool and breakfast area very convenient if you are staying in most of your trip

little pool looked like it lacked any kind of maintenance

the breakfast was good, the rooms where really clean, and the pool was great.

room overlooking the pool

pool and grounds were amazing.

my private balcony was super nice with great view of pool

we only stayed one night so we did not use the pool

tighten up front door security, heat the pool

i loved the location the bar the staff was nice welcoming the pool ac the shuttle van they had

at 10:00 pm and graciously helped us set up for an important zoom meeting in their upstairs bar area once we had checked out of our room

i loved the location the bar the staff was nice welcoming the pool ac the shuttle van they had

lovely saltwater pool even though it was quite refreshing

stayed there with my wife and kids and they loved the heated pool

pool was clean

the pool

offers an indoor heated pool, gym, heating and cooling in room

the price, stancy, service, pool, lunch. almost everything! near from other places to visita

if it only had a pool, i would want to live there

no pool.

wish they had a pool but not a big deal

wish it had a pool but not a big deal

they really need a pool!

breakfast and location are both very good.

the breakfast was fantastic

the restaurant and the facilities, the breakfast buffet is just delicious

breakfast was excellent

breakfast overpriced

friendly staff. quiet. secure parking. nice pool.

old not very clean. had to asked for towels blanket wifi

wifi is not accessible in the room, wifi is not good at all

location and parking availability

humidity on the ceilings, walls had holes due to humidity, towels were so old and seemed dirty, wifi ineffective

nice pool. nice room. nice view.

the plants and pool area

pool water had a lot of trash and was unattended

pool smells bad not clean hallway carpets is dirty rooms are dirty and smell bad

big room with beautiful views of the city and nice pool!

liked that room service was available 24/7

there was a parking place in front of the room

very good room service

payment - safety - neighborhood is safe - cctv fitted premises - crew - warm & friendly - wifi - works perfect - comfy mattress - a/c is great in the

close to the center by walk, parking in front of the room

pool was broke but the day before checkout it looked like they might have gotten it cleaned and

the water in the pool was cold

pool, internet, tv, gym, rooms, breakfast buffets and location.

i liked the pool and the gym

room was on the fourth structure all the way back by the pool and around 5am i could here engine running of big truck dropping off merchandise

the breakfast is not included

the breakfast was cold and not very tasty

the free breakfast was good depending on who makes it