options were good, pool area was great

the outside lighting around the pool and complex was very tasteful

pool bar closed at 6 little early i thought

value for money clean with all mod cons beautiful pool staff friendly loved the location easy walk to harbour in old town and to puerto calero

pool wasn’t heated but it wasn’t too much of a problem

good pool area spacious rooms with fridge an kettle daily maid visits

the pool bar man john could do with cheering up

there’s always beds free by the pool

fantastic pool we were in the hotel across the road with was great seen to be all adults

spotlessly clean, helpful staff, lovely pool, can't rate highly enough

nice pool area - sundeck one floor above pool area very quiet and relaxing.

the views from our room and the pool area

loved the breakfast , it was so high quality and great variety , pool lovey and fab staff

the pool was very cold although it is supposed to be a heated pool.

great views & amazing pool

amazing to have own pool and so much space

pool was small but perfectly adequate for family of 5

beautiful villa perfect swimming pool

breakfast was great and pool cleaning was a extra special touch

we loved the outdoor heated pool

very good and plentiful, sun loungers , pool, reception staff very helpful, apartment really nice, beds very comfortable ,furniture lovely,

breakfast and pool bar are brilliant too

the pool side bar provides a good selection of lunches

breakfast very good, pool excellent.

pool could be a bit deeper and bigger but we had teenagers so for small kids it would be ideal

good bed, great shower and heated pool

local furniture and all the necessary amenities, a lovely outside breakfast and lounging area, a pool to cool down on hot days

-we did not have time to enjoy the little pool and garden, so we will definitely have to come

the pool, garden with all species of fruits and vegetables, or the wonderful view on the island,

view of the sea from the garden, pool and loungers make it a peaceful place to chill

€10 optional deposit if you want pool towels

of swimming pools, very clean and recently upgraded

if you are planning on relaxing in the gardens or by the pool, i would advise that

impeccably clean and covid compliant - and the pool and gardens are wonderful

i also feel the spa pools should be free for guests every day

the marine also has a laundry (€4) which made the flight even more easy

location, style, stuff, pool, beach, food

amazing facilities, plenty of sunbeds and the pool/ jacuzzis were perfect

the pool area was also fabulous, with lots of space making it very easy to socially distance

hard to fault - maybe more room around beds at the pool, it was maybe a little bit cramped.

the hotel should remove those towels as it made it more difficult for other guests to enjoy the pool

clean, beautiful, comfortable, in front of the pool

apartment/villa right beside the pool, easy parking outside and couldn’t really ask for anymore

beds, villa had everything we needed & kids loved the pool

quiet place, right for relax. nice swimming pool. comfy bed. landlord was helpful. clean.

apartment, in a quiet location, pool right on the doorstep as well

the pool was well kept and clean and very aesthetic

lunch at pool was not very good, hardly ate any of it but paid the bill.

loved that i could walk out back patio door to the pool, bar and restaurant

is great, pool, beachfront, breakfast choices were fantastic, cleanliness throughout the hotel, accommodation

swam in the sea every day it was so easy to access from the pool area

have been told prior to arriving which meant we were unable to be near her when we were at the pool

the view from our room was exceptional, gorgeous pool then followed by the sea and the marina

everything - amazing room, amazing pool , amazing staff

sun beds outside every room and plenty around the pool

the pool was gorgeous

beautifull view to the ocean and the pool

the pool area was busy but managed to find loungers whenever we needed one at various times of the day,

beautiful rooms which most would have fantastic pool & sea views, well designed tiered pools & landscaped areas to relax & enjoy the views

the waves at night - the choice of fruit and bread/viennoiseries at breakfast - the big inviting pool

lots of different pools, well furnished rooms and great food

pool area and bar were spotlessly clean as were the apartments

all the staff cleaners so helpful , pool is immaculate

perfect view of the pool and sea from the balcony

the rooms were spotless and the pool area was gorgeous even down to the sun beds

a very modern beautiful apartment with lovely warm swimming pool. close to everything

warm pools

we had a junior suite overlooking the pool just perfect

pool

the pool was so nice and warm, it was a pleasure to get into and my daughter loved it

cold juice on arrival was appreciated room was spacious lovely pool and plenty deckchairs

amazing view from our apartment and from the pool

our children 2 and 6 loved the pool which was nice and warm

location, accommodation, , pool, view and security

kids coming in from cafe la ola to use pool

maintained property with great pool area and sunbeds

the pool was very well looked after and we had spotless well equipped apartments

pool was clean and so was pool area

the pool was fantastic

pool area was lovely and plenty of sun loungers never had to leave a towel out lol

swimming pool and of course happy hour

the heated pool was great and the views fantastic

the pool was heated open 24 hours, pool staff so friendly come around with snacks and taster cocktails

for breakfast choice of rose or white, plus at lunchtime and late afternoon they came around the pool area and to your patio if you were on the first floor with drinks and canapes

service is impeccable but very personal, real people interacting with real people, the pool area and the views are spectacular, and breakfast overlooking the sea

in all different aspects excellent service from staff everywhere in the hotel restaurant, pool, room, location etc all 10/10 looking forward visiting this beautiful hotel soon

i was then upgraded to a gorgeous room overlooking the pool and sea

lovely beachfront smimming pool area

hotel spotless, lovely pools

the activities around the pool & the use of the gym, also the experience of meeting lots of

one small suggestion some background music would be nice whilst relaxing around the pool

the pool area was spacious and again everything spotless and the surrounding gardens well maintained

food spot on , pool spot on room spot on staff superb gym great in general cant wait get back in sept

staff were friendly and engaging location is brilliant, food was excellent pool was the right temperature loved loved loved

friendly staff. great choice of food with show cooking. clean rooms. lovely pool.

the pool was clean and an excellent size to either swim or play with the children

the rooms were cleaned spotless every day and so was the pool and its area

but you can get free water at pool bar from tap when at pool

bedroom has a good size, the sea/pool view is great

great location, we got a room near the pool no climbing steps

despite being close to the main area of puerto del carmen and all amenities were superb from the pool to the tennis court

location, cleanliness of rooms, gardens, pool areas

only downside was the other guests use of balls and missiles in the pool where i was with grandchildren

it has its own pool, food bar and lovely gardens

the pool area always has enough loungers

heated pool wouldn t be the warmest, but think this might be a common issue

very clean, good wifi, nice owner

loved our location of the room, looking out onto pool area and just walk out to it

pool was a bit cold

as a suggestion, music next to the pool would be great.

pool is not heated

the outdoor dining area and the pool area were superb

the fact that children and families were well looked after in their own dedicated pool area and restaurant gluten-free and lactose free food was available for

love the no reserving beds although there was still silly people sitting around the adult pool at 7 am trying to reserve beds

room had sunloungers facing onto the pool

the pool was warm

large grounds with four pools

beautiful hotel - lovely friendly staff, excellent food and great pool area.

fantastic food, friendly staff, warm pool, beautiful beach, great entertainment. fantastic stay!

excellent amenities, food, pool and staff

the pool areas are very nice and relaxed, even when there are activities going on

from the cold pool water and the dimly-lit pathway to our room, i could not think of anything else contrary to

the welcome, checkin, location, room, amenities , facilities, staff, food, pool, entertainment

they left the restaurants, bars, and pool open when other hotels shut their facilities down entirely

didn't use pool, spa or other restaurants but they all looked very good (went out exploring every day)

good variety so many different things to choose from view from the room was looking out on the pool and you could see the mountains from the room looked amazing at

pool area was very nice with loads of loungers

the pools were cold, but it was february

and went out to eat, but for the money it was really good value the room was lovely and the pool was nice and there’s a gym too

excellent food, pools etc

liked everything about this hotel, such as proximity to the beech, that there were 4 pools of different depths to suit all levels of swimming ability

pool area kept lovely and clean

the garden with plants and pool with view on the mountains are amazing

beautiful casita and pool and raquel was very accommodating at anything we needed

pool area was

property is in a lovely quiet area with a gorgeous shared pool and surround

our host was kind enough to loan us some yoga mats so we were able to do a poolside yoga session each morning under the morning sun while listening to the birds chirping

the location loved the plane spotting great entairnment around the pool area something for everybody entairnment by night excellent some night out of 9 nights i would

heated outdoor swimming pool

pool renovations

the gift basket of fruit the spa pool daily room service lovely helpful staff fantastic

no wheelchair toilets by the pool area

also, the swimming pool was a nice surprise

rrazza, swimming pool, gardens) are super cute and typical

a lot of places to hang out: garden with sofas, swimming pool, jacuzzi on the roof top, a very good restaurant

too cold to use the pool but it looked very inviting and a lovely terrace with hot tub with spectacular views

it was perfect with a heated pool, new it, good furniture and brilliant kitchen

we much appreciated our private hot tub and the delightful heated swimming pool

the garden and pool are is lovely and very relaxing

pool excellent

garden and pool areas were attractive and immaculate

beautiful garden and pool area and high standard of maintenance

pool was not heated (fresh in temperature but fine after a few lengths) access to our unit was not

loved our apartment: spacious, clean, large sunny balcony (in the morning) and a view over the pool

property is amazing and the swimming pool just make everything better

there is a lack of refreshments at the pool which is unbelievable

pool hours a bit restrictive given the heat during the day.

staff, location, views, breakfast, pool, small bar, quiet, rooms, and facilities

pool was very cold.

well designed pool area

we loved the pool area and it was a novelty to have a self-service bar for the all inclusive guests

looked a bit tired in places

end, the staff were so helpful and friendly, including reception, cleaning, restaurant, bar and spa staff

wifi poor, and unusable after

the spa is pretty good and there is also a gym

pools, snack bar, pool bar, games room, spa and much more) all very clean

the spa is very well maintained, clean and was very safe only 2 family was allowed one time

would love to see some games in the adults only pool area during the day for a bit of

spotlessly clean everywhere; pool staff, bar staff, dining room area and grounds all spotless and well cared for

we loved the cleanliness of the hotel and the variety of pool areas

very friendly and helpful staff everywhere from the swimming pool bar to restaurant to front desk

of the 5d cinema, the gym, the football & volleyball pitches, play park, as well as the choice of pools

everything was in walking distance, spotless hotel and roof top pool was fab

the only thing was that the pool was a little small.

lovely rooftop pool and sunbathing area

loved the pool bar and the pool

roof top pool beautiful

amazing breakfasts, - on a clear day - beautiful sunset views from pool bars' balcony, - beach right outside of the hotel, - close to the local high street, few

pool area, with great vies over the beach

the pool was great wasn’t busy at all

fantastically well decorated and equipped suite; a beautiful and relaxing pool/sun terrace area; an excellent location in central arrecide; and a great breakfast

nothing everything was great. maybe clean the pool more often.

friendly and accommodating to my requests to have rooms next to each other and over looking the pool for the late afternoon/ evening sunshine

lovely pool area with plenty of sunbeds

the pool is huge and the room was very spacious too

new towels every day or so, nice pool, air conditioning, great beds

swimming pool very nice

beautiful, modern and the pool was a huge bonus - the biggest pool i have ever seen in a hotel!

the outside pool is big and heated

no hot tub by the pool.

music is a little loud around the fresh water pool to warn off the seagulls

room was very comfortable and perfectly clean and maintained, with a view of the pool area and a bit of the sea

very friendly and helpful, the facilities amazing

beautiful rooms, fabulous swimming pool, lots of sun beds, great food, lovely massage

adult only infinity pool is lush, rooms/facilities are second to none, especially the swim up rooms

pool too open and exposed to the wind

adults only area with its bar and infinity pool is amazing

i did not get a chance to get to the pool

the zen pool bar was rarely open

our room, the facilities, pool was great and not at all crowded

were two swimming pools

on arrival you have to walk between the pool and the guests

the hotel's amenities, including the pool and fitness center, were top-notch and well-maintained

the staff were friendly, breakfast was great and the pool areas were very clean and tidy, i liked the split of relax zone and family zone although we

hotel and all facilities were excellent from the swimming pool areas to the lobby bar, the spa and the gym

the relax pool zone and health/spa facilities are excellent

the facilities were excellent with a welcoming lobby, spacious restaurant/dining area and great pool areas

the wifi worked really well and it even had laundry facilities

well equipped for self catering spotless clean with great pool areas pool bar staff were all

also first pool was heated

closing swimming pool, the mini market on property

indoor pool is 25 meters which is ideal to fit in swim training

kind and helpful staff, the pool was clean and spacious

the infinity pool with the swim up bar the fresh pool towel every day the staff were very polite, helpful, and

pool was very nice

light snacks from the pool bars would be welcome

because the pool bar was so popular and fun, it could get a bit crowded during the peak hours.

breakfast was lovely and nice to have fruit skewers around the pool

cleanliness, relaxed atmosphere, good entertainment (in the main) nice warm pool, room size, friendly staff & welcome, helpful

staff, very clean apartment with pool views

nice swimming pool generally

we loved the pool side environment, no excessive loud music, or in your face entertainment

being greeted with mimosas in the lobby to the beautiful white buildings contrasting to the blue pool waters

the japanese restaurant is excellent. staff very attentive. pool excellent. beach beautiful

kids have their own pool, play area so we spent our time at the beautiful, sea water, lower pool and it was lovely and

the pool area is fantastic with options for both kids and adults, towels included and can be changed

heated swimming pool too cold

pool areas nicely laid out and relaxing

my granddaughter absolutely loved the swimming pool and pirate ship slide

the pool area was beautiful and not to crowded

staff were very friendly, the room was lovely and the pool side was always immaculate

the swimming pool was a bit cold and sometimes reception should have more staff.

a better pool bar is needed rather than the cafe and enclosed pool bar

pool a bit cold

very good breakfast, helpful reception, premier suits have private pool with bar

sunbathing area around adults only pool is somewhat limited

the pool area, lobby and the bedrooms were created to an excellent standard

great hotel,, fantastic staff, great breakfast, good adults only swimming pool.

kids club kids pool play area kids

pool etc looked great but we never used it

different pools are available and you always find a chair not far from the pool

the heated pool in the spa is not really good heated. ud83dude04

facilities, adult only pool & resturant was a real bonus, easy to get around

liked everything, good location, nice and quiet, super pool and brilliant weather

excellent kitchen facilities- everything you needed

clean well appointed spacious room with balcony with great views over pool and sea

the pool areas are amazing and the food in

great pool facilities for kids

we stayed star prestige in 3208 and had a wonderful view of the pool and the coast just behind

the pool side was amazing, with constant food being served to us

room was spotless, breakfast and evening meals were spot on

the heated pool could be warmer

was amazing from the food to the pools to the atmosphere

we had a lovely view of pool and the sea

main pool was closed during our stay but to be fair we wouldn't go in and another two pools were

it had some nice heated lemon and flower scented baths, a jacuzzi, sauna, steam room, heated pool and a sensory pebble walk

receptionist people, room, restaurant and pool bar food, services, location

excellent food, animations for children, many sports activities, fully equipped gym, swimming pool

are lots of facilities to use and plenty of space around the pool

water in the pool a few degrees warmer, entry to the fitness center possible for children from 12 years of age

friendly staff, large swimming pool, good food

heated pool was great as were the cocktails in the all inclusive +

royal level pool area excellent staff, always attentive and

the beds where very comfortable + the pool was absolutely amazing as it was acclimatised

the gardens and pool areas were superb

we had our own private pool and dining areas as part of royal guests

having to pay 7 for 2 x swim caps for the indoor pool use.

a lovely pool area and great breakfast

that the children's pool was so cold that it discouraged them from going in.

that i did not like as i understand the reason behind, but the opening hours of spa and pool could be longer during the weekends

the swimming pool area was also lovely and was well maintained

the service was the best and the room (suite with the pool) as well

finally as we are deco lovers our suite with a private pool was amazingly decorated and functional too

great hotel and amazing breakfast

the beddings, the wall art, the local gofio and orange sweets for breakfast—casa de las flores is an oasis

to detail in the hotel and at breakfast

cleanliness of hotel and pool area, and restaurant service

the heated pool was great

the sea water swimming pool is heated which was good at this time of the year

love the spacious atrium, pool, beach and location to airport, shops and restaurants.

some music at pool side needed

location was perfect, the breakfasts amazing, the staff are brilliant, pool temp fine, the facilities in general were fantastic

we were 10 steps away from the pool too

perhaps the swimming pool area that faces the sea could be updated.

also the staff cleaning around the pool in the evening and reorganizing the pool area did an excellent job

the pools are lovely with plenty of sun beds for shade or sun bathing

in, great spacious clean room with a great view of the beach and sea, great powerful shower, pool area was nice and clean with plenty of sun loungers, we were self catering and this hotel is

pool was very very cold this was in june too, would definitely benefit from a heated pool to take

the food was great, the drinks not so good, pool excellent

close to the shops bars and restaurants, wasn t all inclusive but the food we bought from the pool bar was very nice and reasonably

a friendly place, great facilities, just by the beach, lovely pool, superb breakfast, nice entertainment and super friendly and helpful staff

suite), friendly and attentive reception staff - karina in particular - constant upkeep of pool and garden areas - appartment cleaned and towels chaged - as per the information details

staff were very friendly & efficient, pool facilities excellent

pool area quiet andy clean

veiw was lovely we cold see the pool the sea,over to parts of the island,the docks to watch the ships coming in also watching the

the room was large and well equipped and the pool area was lovely with plenty of space definitely a good place to

pool and sea view , clean comfortable well equipped apartment with a secluded balcony that got all

pool although heated could do with being a little bit warmer

do with more bathrooms in hotel and pool bar our bungalow also could do with extra

all staff were brilliant and so helpful rooms lovely food was very good great variety pool area was fantastic and warm pool lovely

loved the service pool food etc

pool very cold. but it was february ud83dude42

nice pool view, good buffet, parking and lounge.

huge rooms, great pool, dinner and breakfast buffets were amazing

the pools were big enough for me to swim my kilometre in the morning, and the pool loungers were great

food was excellent. beds comfortable. clean. pool area beautiful.

met lots of friends enjoyed the 8 lane pool went in every day

chilled accommodation perfect for what i was looking for, reasonable priced drinks in both the pool bar and evening bar

excellent 25m swimming pool for proper swimming

facilities and the pool and supermarket

some pool areas needed upgrading

brilliant, staff friendly and helpful, swimming pool area outstanding, rooms have amazing views of the

was spotless, staff were lovely and the rooftop pool was gorgeous

location, breakfast, pool area, room amenities, relaxed atmosphere

room was very nice and clean but not too big it has a nice small pool in front of the beach nice restaurants around easy to walk

the rooftop sun deck and pool are very relaxing and great bar

common areas, designed in a moroccan riad style, among a covered common courtyard with swimming pool

the place has plenty of spaces to chill out and just watch the ocean and the indoor pool is pretty cool

liked the premises in and out it had its own interior swimming pool totally stunning and a we could choose any bedroom as there was nobody else staying there that

beautiful location...stunning view...accomodation was luxurious with stunning indoor pool

location lovely hosts clean spacious indoor pool

breakfast was amazing. stuff is so pro and so polite!

staff amazing and breakfast super

we would prefer the roof terrace bar was open longer than just till 16:00

a lot of restaurants and bar around the hotel on the seafront

from reception to breakfast waiter lovely and friendly x hotel absolutely beautiful with views to lobos and lanzarote

would definitely choose sea or pool view next time

rooms, pool, restaurant, views, staff very good

lots of space at pool to relax

from all staff right down to meals etc the only thing was when you went into the heated swimming pool the hand rail was very slippery and you had to

garden with outdoor pool looks amazing

if you wish to stay at the hotel during the day there are different pool activities, yoga, etc

pool and facilities at my favourite club were excellent

would prefer to have no smoking throughout, particularly in outside food areas and by the pool.

pool bars close at 6pm, should stay open longer. but this is minor as loved this place.

safe place for little ones, excellent kids club, playground and kids pool

two pools (one with heated pool) (+) pool is fab (+) the pool temperature is both good (+)was large and comfy all the bar staff worked hard, the pool bar menu was good quality and fairly priced and was good to have waiter service around the (+)fantastic and the pool was lovely (+)pool leisure classes spa staff fab food (+)is immaculate; pool area superb; restaurant excellent with great food choices and attentive staff (+) pool so quiet and relaxing plenty of sunbeds (+)congratulations to hsk, f&b, guest experience, front office and pool staff (-)no pool bar

the spa and massage were lovely, the hotel is in a very suitable location close to the main street,

room service pizza was very poor quality, would not recommend this but we were exhausted from

ich was definitely amazing)

lovely breakfast, beds were extremely comfortable, shower in bathroom was excellent

loved the location. the pool area was great . breakfast was the best part

the pool area was nice and hotel stones throw from bars and restaurants but room nice and quiet at

staff were very friendly and helpfull, pool side bar staff realy good

pool is small but makes sense for the space

no music at pool

fabulous location, great clean pool area, nice area, secure, friendly, comfy bed.

it is nice with the balcony and the pool

clean very big rooms nice pool

only one thing. there isn't enough sunbeds around the pool for everyone

needs a little renovation around the pool area

and very helpful, the food was great and a good selection there was something for everyone the pools were great and plenty of sun loungers around them also a pool bar with plenty there for all

singer at best very poor karaoke singer disappointed that in premium drinks no smirnoff vodka at pool bar or red label whisky and in main bar no red label whisky also we loved the hotel and we

pool bar is very good

pool side was beautiful, great picturesque location, handy gate from the hotel to the beach

beautiful chilled out pool area

it was nice that the drinks were served to your table as well as the pool

the pool was excellent and we all enjoyed the variety of the buffet

location was excellent. hotel and staff super. lovely pool area.

location. pool. rooms. staff. restruant.

not keen on the salt water pool but that is a personal choice

pool was great

pool bar staff were lovely

pool was a little bit too cold so it was hard to swim

good entertainment at the pool and night bar every day/evening

had an exceptional room, connected directly to the pool

we loved rooftop pool and sunbeds there

the ability to use the roof pool with nice view

pool bar - access up slippy steps

the hotel itself has a heated pool and is clean and family friendly

we had room 212 which was the perfect room for access to the pool

would have liked tables and chair by the pool instead of just beds

i saw someone fall over on step down to pool area and another with large bruises from where she had

pool area was great (very easy access, if you can’t do stairs)

great location, lovely room with swim up pool.

heated pool and unbelievable breakfast

every thing the staff especially the hotel the location the pool the entertainment

were spacious, bed was very comfortable, pool area was lovely and great selection for

was a beautiful property, amazing location, lovely staff, good food and the rooms and pool were

great pool, ample sunbeds and 4 post chill out beds

the hotel itself is amazing, good pool, amazing bedroom

facilities: bar, pool, room, gardens etc all beautiful

lovely pool with entertainment provided now and again

(sunny rooms are poolside)

excellent location on the beach, unlimited food and drinks during the whole day, nice heated pool and lots of sunbeds around, free pool towels, good entertainment, comfy bed

location of the hotel in general was great but also loved our room as it was right by the pool

to change the swimming pool towells we need to go to the main building

free towels are provided on a daily basis for use around the pool or beach

fabulous unpretentious food , good wine, relaxing pool sunbathing area if warm enough

to both east & west coasts, lovely character , friendly staff & welcome , indoor swimming pool , great breakfast & comfortable

the gardens and pool are lovely and although it is attached to a busy restaurant the rooms are very quiet

completely happy one was there was no air conditioning but ceiling fan was good and the indoor pool was far too hot

on site swimming pool pleasant but rather cold