breakfast was fantastic, king size bed was a welcome treat

very clean, mattresses comfortable, staff is so friendly, and the breakfast was amazing

didn't have breakfast at property.

the breakfast could use a lil more to offer. pool did not open even after the rain had passed.

great free breakfast

the wifi went out and i called the front desk 14 times and no one would answer me.

wifi was awful.

menu for room service does not mention $4

very clean property. great bar and food.

we kept having to reconnect to the wifi

the pool area was clean and well maintained

pool was to small but it was clean

the bed was too soft for our taste. the pool area was extremely hot for non swimmers.

beds were a little hard. the pool area needs a little work.

the pool was cold.

place to stay, good breakfast, friendly staff, nice pool, everything was great, bed,bathroom etc

pool tiles falling off and the pool needed to be cleaned

the pool was clear and clean

staff was friendly, beds were comfortable, breakfast was great, and the pool was fabulous!

friendly clean the pool breakfast

pool

enjoyed the pool area

it had a pool

booked it because of the pool and the pool cleaning company came and put chemicals in it at 3pm in the afternoon and we

pool was clean and well kept

pool and pool area was very well kept

nice hotel right off exit but not beside hwy beautiful pool area rooms and breakfast area there was free bottled water and snacks when we arrived really

especially since we didn’t have a chance to use the heated indoor saltwater pool

pool a bit chilly, but kids didn't care

the key card was very difficult to use on the swimming pool doors

clean room, great breakfast selection, free parking, gym and pool

my kids enjoyed playing downstairs at the pool table etc

nice small swimming area indoors, gym area with a peleton and weights, pool table in lobby along with some flat screen tvs, there are some awesome little reading nooks in

loved that there was a pool table in the lounge area with things to do for the kids while parents played

wish we could have stayed longer to use the work-out room and pool

reception was very kind. the rooms were clean! the rooms were big. the pool was open.

chlorine content in the pool was a little high i could smell it when i walked in but otherwise very

also, my daughter wanted to swim in the pool, but i couldn't let her because it didn't look very clean

and pool were clean

the pool was really big and the kids really enjoyed it

was friendly, pool was great, rooms were amazing

pool was so nice the lights at night were nice and bright and it wasn't difficult to see at all

was a little cool in the pool area because the entry doors were left open for guests to enter to the rooms without going

the pool had been open later for adults only so we could relax and play in the water late at night

the courtyard pool area looked so inviting

the air conditioner was nice and cool and the pool was so refreshing.

the pool was the only thing likeable is the pool

nice price and easy access. pool was nice too!

they have an outdoor pool which they charge for

thin walls so you could hear what your neighbor was watching on tv; you have to pay to use the pool

didn’t like that some of our lights in the room weren’t working & that the pool was

everything. it was clean. the room was spacious and comfortable. enjoyed the very clean pool.

parking lot pool, could use landscaping to shield from parked cars

wish the pool was filled & bacon was replenished when gone. liked everything else.

the pool

breakfast;friendly staff

did not like how the laundry facilities were located outside and there was only one washer and one dryer with no

they let me have a late check out

ice machines didn’t work, laundry was not operating per the people running the hotel

late check out was acceptable upon request.

son enjoyed being able to swim during the winter because it has an indoor heated pool

not sure if there is a pool because didn't check

pool was little cold..

woman at the front desk was delightful, the room was spotless and the swimming pool was very clean

the pool water was cold but still enjoyable for the kids.

family was in the pool same time i was the parents when out side leave the 4 kids who run throw towels in the pool

is a just me being picky but the pool could have been warmer

the pool is nice water temperature and was empty during most of our stay so had a fun time with my

hot tub and pool was very nice

super clean and pool and hot tub worked and were great

cleanliness, pool, close to market square

the pool was closed, but looked nice

the hot tub was used as a planter. the pool could use some improvements.

pool area needs improvement. but that's the only thing i noticed.

staff was friendly, room was excellent, pool area was very clean. the food was also excellent.

food and pool

pool closed to early

happy hour at bar upstairs and pool is great

liked the rooftop pool and bar

pool, clean & big hotels rooms, friendly stuff, free breakfast was delicious, and location was key

pool was very shaded because it's on the 3rd floor and the building blocks the sun

room and the staff were both great, however due to the covid-19 we were not able to use the pool, hot tub, or try the restaurant

no indoor pool

pool was closed for the season.

pool was only 3 feet, no hot tub, king bed was old and uncomfortable, room could be updated - more

it had a massive pool.

go swimming but atleast they have a pool and i had the option instead of wanting to swim and not having that option

didn't feel like asking but shouldn't had to to find the pool.

the room bog and nice has pool

pool closes at 10pm. could stay open till at least 11pm

my son and husband loved the outdoor pool

the pool was clean

pool. room

comfy bed/ tasty breakfast/ clean pool/ close to room parking/ very nice young man on front desk/ fast

this place was amazing, from the staff to the breakfast to the pool, i could go on and on

breakfast was freshly prepared each morning, and the dining area was promptly cleaned after each

didn’t like the lady who was cooking breakfast, she was so rude about me and my friend making a waffle

use more breakfast option someone who has had weight loss surgery but i’m pretty used to

breakfast and gym

breakfast and gym

little disappointed that the pool was closed due to some issues, but they did provide an alternative which was nice

it would be even better with a bigger pool & hot tub.

check in was good....breakfast was nice....pool was good

clean, indoor pool, automatic window shades, breakfast

pool was closed

- the outside area with heaters, the pool, the room, the staff was very friendly, i’ve never seen a hotel cleaner than this one

also the pool was a bit cold for being an indoor heated pool

super clean and comfortable. wonderful pool andamazing staff

the pool is beautiful and so is the outside

front desk personnel were great . the pool was very nice and pretty big. we had a great stay.

the pool looked small and not very attractive

the carpet was soaking wet ny the window and air conditioner. and the pool was freezing.

indoor pool was closed at night

didn’t like the fact that the indoor pool was cold and there was no hot tub as stated in the description when i booked

kids loved the pool

the pool was a little gross

i didn't use the pool, but it looked clean

our room smelt like cigarette smoke masked in perfume. pool was tiny.

door keys would not open the pool

pool was closed for maintenance and the lobby restroom was closed for cleaning (for 3 days

the pool was closed.

clean rooms, very nice staff , very good breakfast included. plus they had a pool

the pool was so small and there was no hot tub

pool looked great but we arrived late and went to sleep with early u tenn visit the next

nice large room, indoor pool and great variety at breakfast

pool could have been a little cleaner but a storm had just came through, probably the cause for the

the room was roomy and comfortable. breakfast was great. very nice, big pool.

because of the constant rain there was no pool access but everything else was great

clean pool

no light in the pool area when it got dark.

pool was very clean and the room was nice and bed was comfortable

used the pool this time

staff was attempting to clean and refill pool at the time we wanted to swim

the pool water was very clean.

kids loved pool after all day in car

loved it. great rooms and great pool!

was a peculiar musty smell to the pool area and the pool and hot tub water was a peculiar color

the room was huge and my daughter loved the indoor pool and jacuzzi

the pool was also extremely disappointing

the room was very clean, pool and hot tub were

pool was advertised as open but wasn't

only negative i can say for real is that there is no swimming pool

hotel was clean,has a nice gazebo,seating area with fire pit, pool and free breakfast

outdoor pool was nice too

nice pool place was clean breakfast great staff and food not too bad

the staff was so friendly! very impressed. the hotel was clean. the pool was great!

like the pool

was fine, pool was great, hot tub perfect and parking was close, safe and plenty available

pool was nice

ask if pool was open they said until 11and it was already 1045 told us they would leave open longer for us

i hated that the pool is closed. that was 1 of the main reasons i booked at that location

small pool looked great but didn't

we wish the pool was open later.

the pool was nice and warm and the room was big and clean

the pool! it was so nice being able to swim after a long drive!

the hot tub was a pleasant surprise and pool was enjoyable

kids enjoyed the pool and we enjoyed the jacuzzi

the kids loved the pool

the pool and hot tub were welcoming after a long days drive

great and clean pool

we had a walk out poolside patio with screendoor

clean, modernized, balcony overlooking the pool, comfortable

loved the pool and hot tub

the pool

pool courtyard area perfect

i booked this hotel, i looked everywhere i could to find out if there was a pet fee, & that information was not anywhere i could find it, but we were charged $40

breakfast was awesome and the beds were comfy

fitness center was not adequate, only one machine

i wish the breakfast had other choices each day. but the same thing was great.

the fitness room

but the pool was nice

pool is too small to swim in

the pool and hot tub were closed. it would have been nice to know in advance!

i was disappointed we couldn’t use the pool this time.

we arrived about 9:30 pm and went to the pool

pool open

pool was closed

rooms were clean, loved they had towels for the pool but not enough.

the pool was closed our children was very disappointed..

breakfast was nice. outdoor pool was nice. free water bottles at the front desk!

open area down by the pool has a grill, chairs, a fire pit, and picnic tables

pool was nasty

facilities were great. room, pool, location all good.

the lobby and pool area appeared clean

the breakfast was really good and the pool and outdoor fire pit areas were great!

also liked that they had 2 washers and 2 dryers for my kids uniforms

had my kids been with me all week, i would have complained and probably left

the coffee bar 24/7 including tea! comfortable beds good shower. modern room.

seemed like maybe people using laundry that weren’t staying there

got two king rooms and one of them had an awful smell like mold it was breathe taking and my kids have asthma so it definitely caused some issues with

limited breakfast due to covid 19 virus.

the included breakfast was varied, great and in a comfortable dining room with a fireplace, very cozy

suite has a full kitchen and small table and 2 chairs ' the bed was off to the side for a little more privacy

room functionality was great. love having dishes and a functional kitchen.

convenience, great kitchen and layout, nice bed

the indoor pool was pretty cool in its temperature, so be forewarned

indoor pool, spacious lobby, very clean

i love the idea it has a pool and fitness center

pool

chose this hotel because they had an indoor pool (my grandkids were so excited to go swimming)

the cleanest and the pool

the pool was broken and being maintenanced when we arrived

pool was dirty, breakfast was a couple small things in a bag

the pool was down for a broken part, was accommodated with the other 2 hotel pools close by to use

the kitchen in the room was a nice perk and the bed was very comfortable

the pool could have been bigger, other than that, it was a great stay

the pool was small and it was a little pricey

was great rooms were real compfy pool was real crowded did not get a chance to swim but not hotels fault

the pool didn't work but hilton let us because embassy wasn't working but still enjoyed myself

we also liked the location of the hot tub set near but around the corner of the swimming pool to be somewhat secluded

had called the day previous, before booking the hotel, to make sure that the pool was open as we really wanted to swim

the pool is small but no big deal

pool looked nice but was not currently open due to current health guidelines with the pandemic

pool wasn't heated (previous night, stayed at fairfield and was really nice (pool and more)

no indoor pool or spa

it was clean, simple, pool worked, has to go breakfast, close to restaurants and gas stations

pool and a/c which was a wall unit so the room was cool all over not just at the window

was very clean and the pool was well maintained

pool was small. didn't swim would have been to crowded

the pool was good and the room was a good size

pool was closed

it was a convenient location, close to gas and food, and my kids loved the pool and huge bathtub

the night staff were very friendly and helpful and welcoming. and the pool was nice and clean.

1) good value, 2) complimentary breakfast, 3) pool

pool not open, it had a really bad smell of mold in the room

the inside pool was cool when you get there at dark time and you want a swim.

took a dip in the pool to relax after 8 hours of driving

hotel has a small indoor pool

didn't get to enjoy the pool, due to us not being able to leave the dogs in the room alone or take them to sit by the pool

the indoor pool was

price wasn't bad for a room with whirl pool bath

once kids used them at the pool they were soaked

my children enjoyed the pool the most during our stay! had fun and can't wait to come back .

handle on whirlpool tub was broke, you don't get your deposit back even if your dogs don't make a mess and you

pool is great as well as the staff

it was nice and clean and the pool was gorgeous but unfortunately we weren't able to utilize it

indoor pool!

i were looking to stay an additional day in gatlinburg so we choose this facility because of the pool and the breakfast so we could just get up eat and go home that following day everything else

i wish the pool was outside

from the beds to the cleanliness, the pool to the showers

i wish the pool was open later than 10pm, but it was decent

the pool was awesome

the pool was a bit out dated and small.

pool is small for a hotel this large

free breakfast and pool helped keep the trip under our projected

location, pool/spa and breakfast

at the front desk was friendly and went out of the way to explain where to find things like the pool and the gym room and one breakfast deserved

my room key kept deactivating. and the pool was so strong of bleach.

off interstate 40, had great breakfast for the kids, and a pool

the pool was too cold

the pool being open 24 hours

24/7 hours for the pool and fitness center were a pleasant surprise

the pool water was cold

pool was not available

saw a pool too

a little goofy for ingress and egress, wish the pool was indoors, otherwise all good.

beautiful and clean facility. we loved the outdoor pool!

had so much fun at the pool table

the pool and bar

pool is outside

the pool was not open no air conditioning in room

beware that the pool isn't open and from what i was told won't be opened foe the season

the pool was not open and no hair dryer

large rooms with kitchenette. great pool.

laying by the pool is the only thing i can think of

say it has pool,but pool is not open and shows no signs of ever being open

the pool wasn't open

their description tells travelers they have an indoor and outdoor pool and jacuzzi, the inside pool and jacuzzi are apparently closed during this time of year, was

swimming pool was filled in and straw on top

advertised with pool - per staff pool has not been operational for a couple years.

pool was closed for repair.

the pool was awesome for my little one. it is very convenient to restaurants and stores.

pool was closed on saturday

room was clean and the in door pool was good they answered all our questions and gave us extra towels for the pool when asked over

the pool is great

awesome pool and super comfy bed! and the suites are huge!!!

i didn’t use the gym or pool but they looked great

the outdoor pool hadn't been open yet and there was no indoor pool

they have a pool and a basketball court!

had a pool party that over crowded the pool area making me feel unsafe and uncomfortable didn't even get

the fact that they had an indoor pool was extremely helpful due to the fact that i was traveling with my kids

location no pets allowed pool staff clean interior/smell/lobby

the pool closing so early.

size of pool was small

loved the staff, the rooms and the pool. such good stay.

hot breakfast was a treat

breakfast was very limited but the coffee was so good

room was very clean, the breakfast was great and included waffles, it was a very quiet and friendly atmosphere

the staff, the rooms, the water pressure, the breakfast, the cleanliness, the comfy bed, the pool, and the view

some fruit for breakfast, some bagels.

pool could have been cleaner

pool indoor is seasonal. the pool appeared to be open but it was ice cold.

great staff! nice room - my granddaughter enjoyed her time in the pool.

location & pool. the breakfast was good.

fast friendly check in. clean maintained room. good breakfast.

desk staff had attitude and were not helpful, fitness center could use alot more equipment, breakfast is fried everything with meat, meat and

the rooms was fantastic and spacious for 2 adults, 2 kids and a dog

everything! staff, room, breakfast, hospitality, co.fort! absolutely the best!!!

breakfast could be refreshed a bit quicker but not a dealbreaker by any means.

kids were making popcorn by themselves in front foyer of hotel

breakfast buffet was hot, fresh and plentiful

the person running the breakfast room appeared to not prepare enough of most items for the full breakfast time period

breakfast bar

new hotel,beautifully done. large breakfast area with the most selections i have ever seen!!

breakfast, specifically coffee was excellent

place was nice and clean looking and the pool area was nice, and clean

sharing the pool with strangers.

clean laundry room, clean pool, i cannot emphasize that being a maniac about clean is the key to good lodging

the pool and the staff.

pool stayed open until 10 and my kids enjoyed that

pool indoor and open till later in evening! very nice staff, sky at front desk was helpful!

pool had no towels

the pool temperature could've been a bit warmer!

nothing except the bed was so comfortable i fell asleep and missed using the pool...grrrrrr. lol

indoor pool

clean, updated rooms, very comfy bed & pillows. great breakfast and friendly staff.

clean rooms great breakfast quick check in and check out

breakfast was good. my son loved the gym

clean, modern, wonderful breakfast & friendly staff.

everything was clean. breakfast had a large selection. the bed was amazing!

the kitchenette is fully stocked with fridge, hotplate, and dishes

the breakfast was great. gym was great.

fitness room; outstanding breakfast; very nice kitchenette; outstanding laundry room; bed is very comfortable

of room with a full couch and kitchenette and the cleanest bathroom/tub i've seen in a hotel for a long

breakfast

no pool, no fitness, no breakfast area, no lobby no security, just a mess

pool needs more maintenance

pool. breakfast

good location, liked that pool was outside

pool was dirty; room was not available until 2 hours past check-in time

indoor pool great for kids

amazing stay. very clean, very friendly. nice pool facilities.

only thing we didn’t like was the hours of the pool closed too early

the room exceeded our expectations. pool was clean.

also i expected the pool to be warmer than what it was

family enjoyed the pool

quick stop off the highway; kids enjoyed the outdoor pool; breakfast was good

it sounds like the pool is heated to he open year around but it's not

the pool was a nice size

the pool

pool was closed sometimes, but that wasn't a big deal

pool wasnt open, was planning to swim anyways

pool was closed for maintenance

pool could have been deeper, but it was 6ft, and that is very good for a chain, non-luxury hotel

it had a great pool!