we were not informed that the pool was out of service until we went to get in the pool.

pool wasn't open

room, staff was all super friendly, breakfast was good, wifi was fast, pool was great

no pool or hot tub

pool was closed for construction

the pool!

staff friendly and helpful, quiet and awesome pool/hot tub

beautiful swimming pool

very clean pool was awesome

pool area best i've ever been to

pool was under repair

the pool was close

the pool was out of operation

booked here for the pool for the kids to swim after a long day of driving

the pool is indoors and on the smaller side

breakfast was very sparse and not up to the standards of best western properties!

breakfast was good! nice place to stay!

and the breakfast was good too

breakfast was good - standard for this amenity

breakfast was good and everything was clean. liked the

swimming pool was nice.

the indoor pool and hot tubs.

clean rooms, comfortable bed, great pool area.

loved the pool and hot tubs

great breakfast, friendly staff, good parking and location, loved the pool

soap, toilet paper or towels in room trash left in bathroom sink pool closed breakfast was

liked the swimming pool and the whirlpool

the pool and hot tub was closed the entire stay. it was disappointing, especially for my kids.

pool is very small, very warm. continental breakfast on holiday closing at 9.

heated pool didn't work when i stayed there for that

t small) and the restaurant had good food for decent prices

advertise pool more.... and offer continental breakfast.

the amenities were good. fitness center and pool were nice. loved the bathroom.

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

pool area was relaxing-would have loved a hot tub

sauna in the bathroom. pool and whirlpool so clean

later checkout, clean spacious rooms, nice pool and hot tub with soothing music

no washer and dryer. a pool table would be nice.

the kids movies that play in the pool area

the heated pool

best pool ever!

nice property, nice rooms and awesome pool / whirlpool!

the pool and hot tub was still shut down.

there were some roaches in the pool area

the pool opens at 9 and closes at 9 i think it should open earlier and stay open till10 or 11

pool and breakfast

much chlorine in the pool

pool was warm

very clean , friendly helpful staff, very comfortable beds and amazing pool

the only thing i could honestly say is the pool was quite smaller than it looked pictured and than i'd imagine

pool was cold the first day i believe it was because they had refilled it the pool is also pretty

very well upkeep nice pool good breakfast could be quicker on restocking what’s down

over the cost of parking, the bathroom situation, the pool was dirty and on our last night there was a wildly noisy party next door to us that did not

cleanliness, beautiful views, modern rooms, kind staff, amazing breakfast options, heated pool were just some of the reasons why we will be coming back to this hotel

breakfast and the pool

in to the room with amazing few of the roof top indoor pool well maintained cleanliness throughout the entire building great

nice fitness area and pool

came there for the pool for our kids and enjoyed about 30 min of it

pool was locked at 9:30... closes at 10.

pool area was cold actually pool water was to cold couldn’t swim

the hotel gym was terrible

it was nice to have a kitchenette for food and beverages

guest laundry is free and fitness center has everything you need

breakfast bar was cluttered and difficult to manuever.

the sky bar was difficutl to get to.

the swimming pool is great, food is good, location good closed to the places i want to go like china town and

pool is very small and entertains for 3 hotels

breakfast was great. rooftop bar was awesome. pool was great as well.

they have a pool , breakfast and very clean , close to my home

the pool was very clean

my daughter really enjoyed the pool

pool area was a bit dirty on the floor

small pool. no hot tub.

the pool area was nice and clean and always stocked with towels

no breakfast or pool because of covid... if these were available it'll be a perfect 10 rating

great view of city, the amenities were great pool cabana club roof top lounge restaurant.

pool was closed

but the rooftop bar and pool are so contemporary cool

the pool is really small as well

the pool is pretty small and gets very packed on the weekends

no breakfast or pool included

the pool is on the roof, which is really neat

pool wasn t open for the season

everything nice pool

descent pool

didn't use pool but it looked mellow

they have a beautiful indoor pool and steam rooms

the pool should be on the roof. the chlorine smell was not awesome.

view, design, tech, positive vibes, staff, food, pool, the bathroom, the bed

loved the pool and work out facilities

i didn t try the restaurant or roof top pool

pool closes at 4? that s completely insane. really bummed about this.

lobby, speak easy, hotel and pool had wonderful atmosphere

room had so much character, shower was amazing, and rooftop pool was delightful!

loves the interior design, the roof top pool! the bar was great too

the pool was closed and we were expecting it to be open.

the pool was not open.

my daughter loved the pool as well

nice pool and outdoor seated area

he pool was nice and the gym

everything especially the pool

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

roof patio and pool

i went to go swimming there wasn’t anyone at the pool and i went in the morning but yet there water bottles in the pool and hair too

beautiful terrace and great breakfast, salt water pool was a plus!

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient in building parking, super friendly and professional,

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically laid out, including a stove,

didn’t like breakfast, i didn’t put two and two together thinking breakfast was going to be different

room was big enough for our family of 4 and we saved money by preparing meals in our kitchenette rather than eating out everytime

specially the coffee, tea and hot chocolate for the kids at the lobby been offer 24hrs

the room was a good size for 2 people. hotel had a pool & hot tub & laundry facilities.

gym facility, while not the best in terms of equipment was always clean and never very busy

great location close to museums, awesome restaurant and very nice pool and hot tub!

i loved that there was an indoor pool and hot tub that we could enjoy when not adventuring around the city

size of the pool and the number of folks using it when we were there, but i think that was due to spring break

did not get to swim in pool, but saw it and it looked so nice

showed pool picture

pool and hot tub

you have to walk through the fitness room to get to the pool which was rather awkward

overall probably the best hotel experience we have had in chicago

loved the pool and hot tub

room size was amazing and our girls really enjoyed the pool

we thoroughly enjoyed ourselves and used the gym, pool, tennis courts and did multiple classes

was amazing, the pools were a good temperature and the bathrooms and our room was awesome

liked the location, the pool, parking, the room was perfect, they gym, the rooftop, the service was

loved the free parking, pool access, and on-site restaurant

you can work out, have lunch, sit by the pool, chill on their rooftop deck, take classes, have your spa services and it feels like you

pool closed at 8pm

the pool was super small. wish there could have been a jacuzzi.

kids felt the pool was small

a hot tub would have been nice and the pool was small. the amazing gym made up for that.

pool was small

the lobby amenities were fantastic, as well as the pool.

historical, great area across from grant park. the pool was nice.

information on pool reservations - we didn t know we needed a reservation the first time we went, but we re

we enjoyed our time in the pool/hot tub/sun deck, even though it was a bit chilly outside

staff, pool, location

i loved the location and the pool

if you stay on the 16th floor on the corner we were at two of the hallways smell very strongly of pool and

enjoyed the pool

pool was cold

the pool, the ease of parking, the bar. the beds were super comfortable.

it has a big, nice, warm pool

we pretty much loved everything. the pool was a tad bit cold tho.

liked the swimming pool, the lobby area on the 15th floor

room i booked was with city view, room i got was pool view. would have loved city view

i loved the warm pool

everything the pool, hot tub, and the room

the pool was heated which was awesome and my daughter loved the play room

great value with pool, hot tub and arcade for the kids to enjoy.

the pool area the most

would be nice to return in weather that can allow use of the pool

the pool was closed for renovations, but i feel this was reflected in the price.

close to family in area and the pool

it features lovely, comfortable rooms and a truly spectacular spa complete with a pool, jacuzzi, sauna, and gym offering more amenities than other, more expensive, and modern

site said the hotel has a pool

would really like it if they offered an adult time for three pool

i love that the pool had to be reserved and limited the number of people to help social distance

modern and cool. pool is awesome.

the heated pool also wasn't very heated

between the gym, the pool, and the

i wish there was a hot tub at the pool.