before the airport (or after) it offer what it was listed, unfortunately some other guest had a pool party going on until late at night and it was bothersome only one of the elevators worked and (-) showered in a pool of dirty water

i like the service, hotel was clean, comfortable rooms, and pool was cool.

clean, comfy beds and linens, cable tv, outside pool

liked the pool, the room and the staff

i really liked the pool at the back of the hotel, which was very peaceful and surrounded by grass -- like an oasis in

a bit noisy at night, and the pool was not clean

clean. nice pool area.

it has a swimming pool, towels are available at the reception

of plugs for devices and pc - so important, but so many hotels neglect this, for a fine swimming pool, good restaurant at reasonable price

parking place and swimming pool

pool had a lot of chlorine, so i got out immediately

the staff that helps arrange chairs, umbrellas at pool are very nice and helpful

that you have a nice stretch of beach with shade to easily access from right behind the pool area

i had a gorgeous balcony room, fabulous pool, bar and dining area

the pool

location, staff, pool, bedroom

very helpful staff lovely pool and

the pool was pretty small and the private beach dirty

rooms) with private pool and beach personalized attention

day we were unlucky with a group of mexican people who were being very loud at the pool area

nice pool

it has access to the beach (loved it), wellness events, and a spa for an extra fee, but it's worth it

the air-conditioner unit was new, excellent wifi connection and great to have a smart tv (with netflix and youtube)

wifi was good and fast

pool was lovely, well laid out apartments that overlook the pool

the room i stayed in had a balcony towards the pool and the overall quality was really good

pool could be more clean. breakfast was not continental but mexican.

my kids love the kids pool with the slide

was great for a nice comfortable small hotel with an adult and kiddie pool, restaurant and billards room

very comfortable, good wifi, great staff, great pool.

beach not the most beautiful but really enjoyed the pool

location on the beach can't be beat and the pool is a great alternative to swimming in the gulf

several pools (indoors and outdoors)

swam at the pool at night and we were like alone alone

the glasses are dirty, the indoor swimming pool as well

the room breakfast pool gym

outdoor pool was closed and the indoor pool was not very clean

poor cleansing of the outdoor pool and glass surrounds with bacterial growth noted in areas, damaged tiles at the pool, uneven

indoor pool was closed and the outdoor pool looked no so much clean, but i guess all this is due to the

the heated pool was great, free bus to the hotel's beach, easy access to the mall

nice swimming pool area

is amazing, the staff were really nice, serviceable, polite, all was a great experience, the pool inside hotel is ok, not that big or small, always clean, and the jacuzzi is so relaxing and

the pool area was very pleasant, and i love that you have two hot tubs that are of different

lot of equipment followed great swimming pool

pool area.

the facilities are great for families

we were in the swimming pool and the staff continuously cleaned everything around the area

limited pool time

my daughter loved the pool alot

free breakfast, they clean the room everyday, pool, customer service was excellent.

the staff was very nice, breakfast was really good and the view in pool was great

it'll be great if they can place some umbrellas in the pool area

terrace and pool

nice pool area with a bar

small gym.

breakfast is great. beds are cozy.

no good option of breakfast for vegetarians

weak breakfast

the gym could be maintained better

the pool and the room

the staff stalked us bbecause we moved from pool to the restaurant and didn’t pay the things in the pool

great pool, service is good, very good location.

pool area was well set up

location, amenities, restaurant, pool

everything was clean and the pool also was clean. the staff was very kind.

stinky rooms, the air conditioning is deprived for that heat and no other amenities besides the pool

it would be nice if they also opened the pool at night time.

the new pool was nice

only 1 pool instead of 2

i like everything the pool, food , services

facilities a bit dated; swimming pool was quite hot & un-refreshing; traffic noise.

the pool over crawd

excellent food and good value for the money. beautiful garden and pool.

room service & location

location , valet parking for the car

they have a mandatory use of valet parking if you wanna use the

price for the amenities and room space, many nearby places to eat and buy food/beverages, room service was also great

elevators not working tv with distortion cold water dirty curtains valet parking very rude

has good parking and grocery shops around

rapido wifi, muy bien instalacion de enchufa y seguridad.

the pool was a decent size and there was a kid-friendly pool

furniture needs some maintenance, but overall it is very good and the pool water on this occasion was a little cloudy, but considering that there was north, i guess it

the pool was not open everyday which was strange

a very good place. pool a little dirty.

good price, on the promenade, great restaurants around it.. i loved the pool, beds were huge

loved the pool!

the opening hours for the pool. need more

swimming pool was very, very dirty

the pool was nice but could be cleaner

stay, finally had enough space not to have to put our clothes and items in random places, lovely pool area, nice staff, and a cafe just by the hotel which serves nice meals and coffee

they had a very nice pool that was nice to swim in

linens, good bathrooms, excellent water pressure, pet friendly, all day restaurant, room service, pool, friendly and very professional staff, close to malecon, free parking, valet,

the pool chairs are not in good conditions

5 stars this is false the property is a 3 star old hotel the pool is untouchable the view are very old properties the pillows are so small your head won t fit

wonderful location, great staff and we loved the pool.

good equiped with gym, pool and play area for children

we also had a room next to the pool and by the reception

the view on the swimming pool is great

i liked the pool and the location near the beach.

says the property is smoke free and it really isn’t, you can see people smoking by the pool and vela restaurant and it’s very

pool closes somewhat early

the pool was not very clean.

clean, beautiful ocean front views, very attentive staff, delicious food, resort style pool and location is unbeatable

not enough employees at the summing pool.

nice pool and comfortable bed

roof, good swiming pool, large bed

pool is really good

there is a pool in the hotel and an elevator

i paid for a room with balcony and view to the pool and bathtub and they give one totally different

has a nice pool, good location, several oxxo bearby, block from the sea

there were no lights in the pool area and it was freezing

pool was very nice, food excellent, location is great, immediate access to the beach.

the weather was bad so we could only use the outdoor pool for couple hours

room service and food service at the pool

very friendly staff, good food, the pool was amazing

for it to be ready, we were offered a much better suite on the 2nd floor with views of ocean and pool, and more privacy, it was beautiful

asked to pay for the room before my arrival even though it was not agreed so in the conditions - breakfast service is pretty

roof top and jacuzzi were amazing, the rooms were clean and modern, breakfast was really good and

hotel is a bit far from the main attractions of veracruz, the breakfast was fine but could have been better

tinny thing not 10/10 is breakfast

the breakfast buffet was great

swimming pool was nice and the location was ideal

the hotel pool & hot tub are nice and quiet and good

location by the malecón was excellent. certainly saved the pool inconveniece

big rooms, all with sea view, comfortable shower, the pool looks very nice!

the pool and whirlpool are not heated

swimming pool is super small and super, super cold

this reason it is impossible to use the internet in the phone or laptop, water in the swimming pool is very cold

the pool is well maintained

awesome big suite two bedrooms. nice bathroom good hot shower. two tv's. small kitchen.

the big kitchen no cooking facilities apart of microwave, no plates, spoons no cleaning products

location was excellent, parking available

left side swimming pool water a bit cold

beautiful setting on the beach, lovely pool and restaurant. good value.

nice pool area very sad

nice spacious place with extraordinary breakfast options. good parking right under the hotel.

the valet parking wouldn t even say hello and had very little interaction with customers

hotel has an incredible location, parking, swimming pool, private beach, ocean view, nice wi-fi, food and staff…

we do understand the situation with covid-19 that the pool and beaches were closed

location is great and pool is big enough and was clean.

the location ,pool

maybe a cleaner pool.

the food so so but acceptable , about the service at the hotel great the swimming pool is very good i also was expecting something bad i think they should get a profesional

nice beach near about 100 metres. jazuzzi and pool was nice.

the hotel is very loud from the street and from the pool

i liked very much his pool and the building

air conditioner flooded my room, the restaurant was not the best and the pool was small

location, beach and pool.

very few umbrellas in the pool area, it is hard to find a shadow there

the beach and pool

stayed here for my personal trip and i am satisfied with the general facilities apart from the pool

it was a great location at the sea. nice warm swimming pool.

breakfast included, swimming pool was nice, nice and comfy

small swimming pool, but it's still okay

great location dynamite pool. in front of gulf

we liked that it was beachfront and everything was nice, the pool, the staff and the breakfast

location, great pool and access to the beach, good cafeteria service and outstanding room cleaning service

the pool was amazing but the bleach was too strong. room service was great

the pool was amazing but the bleach was too strong. room service was great

the pool was closed due to maintenance, and the noise was a bit too much when in the restaurant

the swimming pool is just enough family with kids up to 12 years

the hotel was close to the beach. the pool was nice.

the breakfast was amazing. and the pool was clean.

just the swing pool should be a warm water

hotel is very cute and well built, with a big swimming pool, a restaurant, private parking closed by a gate and it's in a calm and silent area

the pool area was very windy, the walls would trap the wind, so it felt more windy than outside in the

pool and jacuzzi are nice

swimming pool needs new volleyball net. or just get rid of it altogether. ))

the pool was pretty great and they had plenty of towels for the pool

decor, secure parking, extremely professional and courteous staff, best ever breakfast

nice mexican breakfast

good mexican breakfast which is very busy on weekends after 9am

the restaurant was amazing - super tasty evening meal and breakfast

the breakfast was good