evening kick back was great/pool good/staff very helpful/price for value

kiddos love the inside/outside pool

this place has a huge hot tub and nice size pool

indoor/outdoor pool, complimentary breakfast, dinner and drinks

well priced for the area, excellent front staff, engaging help staff, great pool area, the evening meal provided was a great extra for this hotel

clean rooms that were comfortable and homey. two pools . central location to everything

some noise from the pool pump.

location, secure parking, near the theme parks and attractions, heated pool and overall good

the pools and fountain were absolutely beautiful

pool and landscape was amazing! very beautiful and relaxing atmosphere.

kind of hidden and pool closed early people will be getting in late it should stay open a little later i think would

the light coming from around the window shades was a bit bright. no heated pool and no shuttle.

inside pool

the pool is locked after 10

we enjoyed the pool, work out room, breakfast, as well as doing our laundry

pool and pet friendly

the service and the pool all great

we didint like the pool it was dirty and it smells badud83dude14

where great, the hotel is in a great location and i will definitely come again, they have a nice pool to relax and a lot of dining places walking distance, and they have cop's walking around

the pool also had cosmetic issues, but was also very clean

like the room , the location and the breakfast , the pool is nice the staff really nice people

family enjoyed the pool and breakfast buffet most of all

pool area is nice and the staff are all friendly

location was perfect and the breakfast was delicious. we enjoyed the indoor pool.

our kids especially enjoyed the pool

pool and jacuzzi a little dirty .

pool was a little dirty so we didn't swim

jacuzzi and pool were not in use

pool and jacuzzi was nice and hot

pool is okay , we normally

the golf course, the pool, the staff and the food!

my wife spent 2 days by the pool while i was playing golf and she also completed the staff

all of the options available at the pool, plus suzy the aqua instructor was great

country club atmosphere; nice room; great golf; full length swimming pool

oh ya, the pool was nice and warm too

don't normally go to the pool but when i went this go around they didn't have any towels

pool closes at 11, but people were in the hot tub and pool area at 2 am

location to where i had to go pool etc nice

pool was heated through day and night we loved it!

the pool area with music and bar

cold pool water

cleanliness, welcoming atmosphere, pool, breakfast lounge, my room was perfectly set up!

the property was small and clean. the heated pool was definitely a plus.

location, very helpful staff, lovely hotel and pool area

whole vacation was excellent the rooms was excellent nice view of the pool area and excellent

hotel was clean, friendly staffs, pool was nice, has a shop and restaurant inside hotel

location! it was very clean! pool is nice and big. love that we got a free shuttle to universal.

clean facility, nice pool! the staff especially hannah very sweet and helpful!

the room was spacious and the pool was great.

the elevators are not the best, pool was closed

couldn't get extra towels,nor were there any pool towels

the pool was nice and the proximity to pizza hut was a plus :)

the pool close the early

had wonderful family day at the pool!

the pool was my sons favorite

cleaning of the hotel wifi good and fast size of the room and the bed free huge parking swimming pool its look nice but i didn't

staff is very respectful and it's a very quiet i'll tell if you just want to relax the pool stays

pool area

accommodation were great i had great view of the sun the pool weather was great and everything was in walking

was so clean smelled good employees were extremely helpful when needed calm and quiet and the pool is

the pool

the only complaint that i have is that the pool wasn't clean and i wanted to go swimming

small pool

the pool wasn't clean

the pool was dirty full of leaves and i wanted to go swimming.

didn t like that no one knew about shuttles , iride , and etc about how too get to sea world .

closed bar early

didn t use it ) but that can be a money saver

kids loved the water park, it was close to universal studios and the shuttle was great

the staff is friendly and accommodating. it has laundry room.

ask for a room facing the pool with a balcony

wish they had a restroom by the pool.

great location, clean updated room, loved the balcony overlooking the pool

we stayed in a ground floor room next to the pool with an outside seating area, which was great

food was good. pool was great.

the pool is always nice

the pool is nice, the location came in handy, access to public transportation and shopping.

the pool in the room nice staff

pool its amazing, the view also… it has alot of store and restaurant nearby so its perfect for

the pool should have towels downstairs… and ut should be working the ice machine

the pool and spa were spotless

pool jacuzzi in room fridge stove top microwave the suite with 2 rooms

clean rooms. comfy beds. staff was so nice. pool are is beautiful!

previous residents stayed the pool was small, which it is, but i wasn’t planning on setting any olympic

room, pool, location and staff were excellent.

i didnt had a chance to see the pool maybe next time this summer

we love the jacuzzi and indoor pool

the outside pool was relaxing and warm

the room was clean and spacious, delicious breakfast, wonderful cocktail hour, indoor pool and hottub

can t enter thru the pool area if parked on that side

all !! confront staff pool rooms!

hotel had nice amenities, a huge pool, with a bar at the pool, a restaurant and snack bar located poolside as well

very nice heated pool. room was clean and nice. staff is super friendly.

great hotel pool view was awesome

the pool is great, especially when we take our grandchildren because it has a shallow end with a

the pool area is really nice and very

had a nice pool and bar area next to the pool

very clean, comfortable bedsawed pool.

like the pool being so cold and only having 1 hot tub there should be more, i didn t like there s no

pool

no pool

i like everything. the breakfast was good and the pool.

the pool was closed

only one elevator working and pool was closed

room,excellent staff,and pool area 3rd visit over 12yrs will be back breakfast good more fruit please

the pool was closed our whole trip.

madelein’s kindness, staff, pool, location

the area , the pool , and the staff

wish they had regular little stove instead of the plug in ones and the pool was small.

really liked the fact that from my room i had a perfect view of the pool

the pool area and all the communal areas were really clean

beds very comfortable, sun loungers by pool have deep mattress

pool was heated and pool towels were provided we will return ( i hope

pool is litle

service , staff , rooms always clean , towels at the pool , jacuzzi helps a lot after a long walk at universal studios

also the pool and jacuzzi were excellent

to choose from, the rooms were very clean and cozy, the staff was very friendly and helpful, the pool and spa were a wonderful bonus

couldn’t figure out the gate lock for the pool

staff was wonderful! pool and hot tub was super relaxing. bed and pillows were nice.

very friendly outdoor pool and hot tub excellent breakfast

pool could be better

the pool had algae in it so we couldn’t get in to cool off

the pool, and the view

stay; comfortable and affordable; walking distance to icon park and restaurants and a nice size pool

could have a better pool

i loved the pool and the jacuzzi

the restaurant had really good food and the poolside bistro was a great place for breakfast or just a drink

location to other stores, the look of the building, the heated pool was cool.

and welcoming, the room

the pool was nice but a little small

the rooftop pool and jacuzzi were under construction and i really wanted to enjoy that

like the parking, had to pay to use the gym, pool closed at 8pm in florida

hot tub and view were amazing and my kids enjoyed the pool it was a wee bit cold for my liking

the pool was very clean and it was nice sitting and

the pool in the hot tub close on 5 pm

reason i book the hotel because the roof pool and the view

the location and the upstairs pool and benefits

free parking, bus station across the street pool access quiet

the pool and the staff the location too

my family also loved the breakfast and pool

the pool was clean the people was friendly

probably i prefer if the pool was with heated water and in better shape.

pool location was not the greatest

the complementary contential breakfast, the staff and the pool

pool was very cold refrigerator in room wasn’t working but was replaced promptly

there is a large pool available for guests which i really liked

no outside space to lounge other than pool deck.

pool area very limited with few long chairs

breakfast and the pool area was gorgeous

loved the location and pool being in the middle of the buildings blocking the wind

my kids love the pool but it was small for them. as for me it was refreshing.

flattening pillows. i prefer firmer pillows. no microwave in room. pool closes too early.

small pool, flat pillows,

the pool closes 2 early

due to covid the pool closed very early

they are really handy for those folks who didn't bring a phone charger or for the kids wanting to use a tablet

no dumbells in the gym

breakfast is kinda okay and needs more selection

there was dropping of dogs at the elevator doors, then kids like to play in the floor, there wad no sterization

on the front desk was super helpful and the laundry room enabled us to wash out clothes for the next leg of our tour

pretty outdoor pool

pool

i also noticed the pool tables were no longer there i would suggest to replace them

pool is nice and water comfortably warm

pool was a little dated, but very nice.

larger pool area

i really liked the spacious room, the wonderfully personable staff, the outdoor heated pool and spa, and the convenient location

great outdoor pool area, breakfast was fine

swimming pool could have been cleaner.

the pool was great and the staff was very accommodating

there are three pools, arcade, restaurant, store and a bar

you get to take advantage of the pools, fitness areas, dining options, and more at their sister properties (rosen inn, rosen inn

never have to leave property to eat our go to store has every thing u need and now with the 3rd pool there is always room to swim and for the price u cant beat it

i loved the multiple pools and late hours to take my little one have a splash

the restaurant inside is good and the pool is nice

pool water cold

beautiful, fantastic pool and tiki bar, everyone at front desk was awesome.

the location and the pool!

got there and we were ok to wait weset by the pool and the desk clerk said give us an hr and we will have your room ready, we waited over and hr

hotel was beautiful and the pool and hot tub were fantastic

was great i had fun enjoyed the room the swimming pool all the staff was friendly i would recommend anybody to stay

that it rained! couldn’t use the pool, but everything else was great!

the pool

no pool

room big bathroom also big swimming pool nice laundromat ice machine clean

pool area relaxing

in bathroom switches didn’t work properly and tv listings not updated and pool was

it was a little cold so we did not really get in but the pool was open & they have pool towels for you to use

decent pool

the pool felt amazing and the breakfast was really good

i like the breakfast and the pool.

water was cool in the pool

enjoyed how there were many things to do within walking distance, there is a pool and the room was clean and ready to go as i checked in

pool was clean and i was very happy with my stay

good location, nice pool, good deal

the pool, the rooftop bar

great swimming pool and hot tub

pool with a separate kiddie section

the view was awesome, pool, live dj, food, and location was amazing.

presented rooms we had a deluxe room with panoramic views of volcano bay good food courts great pool and hotel gets you straight in to volcano bay just a walk through hotel pool early admission

pool and whirlpool warm and comfortable

everything was closeby. pool was clean.rooms comfy.this was our 2 nd year and we will be bac

the breakfast!! excellent!! and the pool perfect for kids.

the pool was very nice and pool area kept nice and clean

were comfortable outside bar/restaurant was great food was delicious and service with a smile pool was clean free parking cheap resort fee free

wish the pool was a little deeper.

ice and warm), comfortable clean rooms.

pool is heated and was amazing, not too deep, perfect size

pool was heated and large

pool area kind of small

ideal location and lovely pool, perfect for kids.

feels like a motel it was very clean stuff unprofessional they seems to be partimers or college kids on temporery

everything was just as expected. the complimentary breakfast was very nice.

pool is kinda small, the kids area at the pool is also pretty small and had leaves floating around it but it wasn t really

-kids pool was closed

pool is right next to the garbage outside and hints of garbage when the wind blew were gross

very good location, the pool and the price

location, free breakfast, coffee available all day, clean rooms, nice outdoor pool and friendly staff

pool is open until 10pm which is great

pool is great addition after a long day in the parks

resorts fees are charged even though we didn't use any of the pool, paddles boats, gym.

friendly accommodating staff, kids friendly facility and pool open till 11

had a nice swimming pool,the bar was excellent and the starbucks was good

pool areas fun for kids

like the deck in the back very nice view, the bar that leads to the back jacuzzi and pool area and large chess game

i love this hotel. the location, the amentities, the pool everything! everything!!!

the pool area is also a plus for people who will enjoy the florida sunshine

location and pools

the pool, the rooms, the view

the pool and the food

staff was great, pool was great too !

nice property with great pool

only disappointment was not having a movie at the pool any of the nights we were there

also, the hotel and pool area are well taken care of

pool bar drinks way over priced

i love the property i've stayed numerous times my kids love the pool and spa tub

staff was a lil slow but its was very busy and not being acknowledged at the bar in the pool area, and that he did not wash hands at all it made my stomach turn he was cleaning up fixing

the pool is way too packed. too many people to enjoy.

my children loved the swimming pool and i was able to enjoy a margarita at the bar

however, it would have been nice & convenient for the child's pool at flamingo bay pool area to be in working order

poolview is

the pool was very nice

the pool was open and clean

their pool is beautiful

the pool

pool area was beautiful

pool and hot tubs where great

the room was clean a spacious great view of the pool that was also very nice and open late

the pool was nice, free breakfast for the kids, & the staff was nice.

just wish the pool was open laterud83dude02

they actually let you bring your own food and drinks to the pool

everything was perfect. we love the hot tub by the pool.

staff, poolside bar, location

the location was great! the pool and restaurants were also great.

check in great central location lovely atmosphere never felt too busy by the pool or inside the hotel i don't want to give this an excellent review so i can keep this a secret

love the pools, love the jacuzzis, love the hot tubs in the rooms

pool the jacuzzi in the room the view of the lake an the different activity through out the

i loved the pools! and the available activities they had.

there is a fun little mini golf course, paddle boats, a pool with new water slides and wave pool

i deal with westgate i love i'd like to cleaning this i'd like that the pool was cleaning the hot tub was clean i just like westgate all

the rooms were amazingly clean, as well as the lobby and pool area

the pool and just in general it was nice and quiet and the staff was nice too

the breakfast area was set up like a restaurant with a nice view of the pool

i like how the pool stayed open late & bar . it was good vibes .

the pool is nice

refills coffee cafe, pool, staff

staff, pool, and transport to/from universal was superior

hot tubs by the pool would have been nice.

loved the cleanliness, decor , pool & bar area are gorgeous

place, it was very clean, and the location was the best, everything was a walking distance, the pool was clean and spacious, will definitely come back

we loved the view the pool was cool i loved the hot tub

pool side cabana was marvelous beds were large and comfortable

though we didn t use the pool, we used the hot tub nearly nightly and it was glorious after a long day of wandering parks

pool

nice pool area and fitness center

there should be more activities considering the pool was closed alot

swimming pool access providing towels

parking *safe resort experience *4 working elevators *spacious rooms *comfy & clean beds *large pool & splash pad area *daily cleaning services for the room with fresh towels/sheets *dinning

pool closing when storm 5 miles away but for safety it had to be done

the convienance of location, food in the lobby and the amazing pool.

many restaurants and the pool area is really nice

every area is very clean. beautiful pool. super comfortable beds and pillows. staff was amazing.

very lovely hotel - wonderful pool area. staff was great!!

common spaces, restaurant availability on site, pool, fast elevators, really nice room, great price

pools were great, 24 hour cafe was utilized frequently due to yummy cheesecake selection.

music at the pool on sunday site up against the building- and even being 18 floors up the bass was quite

the pool was sensational

professional warm reception by staff and immaculate restrooms elevator's hallways pool

great swimming pool and amazing staff who made sure our stay was

they had a happy hour at the pool bar and were walking distance to 7/11 and some restaurants

could ve had music at the pool when the dj isn t there.

beautifully decorated. pool area clean and water warm

a game room, pool with poolside activities

atmosphere, staff, localization, and amazing pool! we loved it! my kids loved as well!

with the express passes , beautiful and clean hotel was nice to come and get a rest around the pool and recharge to go back out in the afternoon

great pool

the pool could be better filtered as leaves were a big of an issue

weather and the pool

kind of mean for meeting me for the 1st time, one lady actually yelled at me for sitting in the pool area too early until she seen that she could actually have a conversation with me

clean. pool, staff, i always enjoy my stay

the location of the hotel, access to the pool and hot tub from the sister hotel, and the tasty free breakfast were all a bonus

are located by other hilton owned properties, and they allow you to use those pools as well

really enjoyed that there was a pool on property, free parking, and the daily breakfast

staff was constantly cleaning areas, surfaces, elevators, and pool. pool was small but relaxing.

is not that we didn't like it but the pool was a lot smaller then we thought it was going to be

to flush the toilet but upon checking there was no pee each time and first time thought the kids had an accident i wash the floor with detergent but the next day around the same time i

breakfast, kids love the pool, we found a water bug in the pool and somebody help us promptly and give me kids

breakfast was great and well stocked

parking was very full but it was expected since it was thanksgiving week.

the slow wifi speed and loud party at the pool heard around 11pm.

did not have time to use the pool, but it looked really nice

the heated pool was great

all good , especially the pool

the outdoor pool area was amazing and breakfast was tasty and had a great variety

pool area was nice and the staff very helpful

the pool and tiki bar was great. the bed was comfortable.

the pool area

swimming pool, comfy bed, great breakfast

the pool bar is opened until 10pm or 11pm nightly and good food they offer

location, room, cleanliness, tiki hut, pool area

very clean, the pool was also nice! the room was very comfortable!

great location beautiful pool...very tropical

big pool

i love this hotel. free breakfast, great staff, clean pool.

our rooms were cleaned spotlessly every morning, there's a nice pool, and a great free daily breakfast with fresh waffles, toast, juices, muffins, yoghurt, etc

- location good - stuff freindly - worth money - poole area cool

very clean and good breakfast, nice big pool and free shuttle to theme parks. great price!

the pool area was nice and on the bed were some towel-swans - really nice

hotel has outdoor pool with kids play area and choice of king or 2 queen

pool and bar was nice

nice hotel and pool, close to the parks

wish you all had an indoor pool!

pool close too soon

the pool is small but as we didn’t use it, can’t comment more.

the pool and gym were nice and clean as well

m, pool) and wish you could opt out of the $25 fee

and microphone) were loud enough to wake me up

staff was amazing!! pool and poolside bar were great! restaurant was great too!

and the parties by the pool on the weekends

good place, very welcoming staff, swimming pool and fitness comprised is a real big +

location, location! th pools and we loved the room.

great location. great hotel. loved the pool area and poolside bar.

well the only thing i would change is enforcing supervision at the pool with the kids .

nice pool area with a steel drum band performer

hotel had everything- and the pool was open until 12am, which we didn't even see at resorts in the area

the pool area was very nice

i didn't visit the pool because it was cold outside

high ceiling, hardwood floor, free breakfast, nice gym and pool, overall nice vibe.

the pool is awesome, there is pool & games for kids in the lobby, very energetic vibe, it’s modern,

pool

no ice machine, pool was cold. i was itchy sleeping in the bed.

pool was warm, like bath water

when i went to the lobby to ask for pool towels, there were two people in front of me requesting for toilet paper

no real negatives other than the pool closed earlier than expected.

pool, laundry, fitness room and staff were all excellent

the pool and pool bar were very nice also

pool is amazing restaurant also great

lovely pool, gym and restaurant

50 for a beer at the pool

the pool and hotel are lovely but they have a bit of a stiff/adult vibe

the pool is great

there is super swimming pool and jacuzzi open until late 11 pm along with court for tenis, basketball giants chess board

and spacious, well-equipped with swimming pool and hot tub, great environment and location(very close to universal and outlets)

the amount of towels and even pool towels

all very friendly and they make effort to organise activities such as movie night by the pool

exterior had pool, bar, lazy river, bb/vb courts

one of the newer hotel on i-drive. pool is great.

great location with an amazing pool

pool/lazy river area and location

centrally located around do many activities and the pool and lazy river

pool was clean and well maintained

clean. good pricing. nice pool area.

the pool hours but we understand it

the pool was well kept and surprisingly never seen to be over packed or even crowded

the pool was amazing

we didn’t use the facilities but the pool and gym both looked small but equipped for what would be needed for a short stay

swimming pool could have been bigger

small pool. kitchen area not opened.

it is walking distance to a very good breakfast restaurant “hash house go go”, super grateful, amazing prices, and huge portion

comfortable bed, clean, spacious room, the outdoor lounge area and the breakfast and breakfast staff who were especially pleasant

the pool area was beautiful

their pool is nice but i wish they had a hot tub.

the pool was small, but nice and clean

it was too cold to visit the pool, but it looked really nice

the pool , the beds , the room i mean everything

the pool in the afternoon was amazing

the pool and ambiance

the pool is amazing — very large, with lifeguards, and a bar right there for drinks

loved the space theme and the grounds, especially the shuttle and pool areas

everything location, service, room, pool amazing hotel

love all the music stuff everywhere, the pool is fantastic and lovely and warm, great coffee shop, food is great, location is second to none

in hallways and at pool loud

hurricane closed pool and room service! housekeeping burnt armani shirt.

our room was spacious with fabulous views of the pool

loved our pool view, room 6050

the outside and pool area is very clean

close to the facility we were there for. good breakfast. pool. elevators. very nice staff!

the pool was nice and the hotel was close to a market and public transit as we did not have a car

i did not get a chance to visit the fitness center or the pool but i had a great time

pool

swiming pool is too simple

pool area was excellent as a nice place to top up the tan and relax after the visit to the parks

the shower needs a little bit more cleaning. the pool was small

no jacuzzi outback by the pool

if you are looking for spacious comfort, fantastic amenities like the free shuttle and pool, and excellent overall value near the parks, this hotel is a fantastic choice

pool was out of action until last day.

shower turned the entire bathroom into a mini pool

friendly staff. great pool. location.

loved the pool and that it was open later

clean beautiful pool awesome staff

the pool was closed 7 am to 2 pm from the second day of our stay

loved the pool!

size, kitchenette, beds, pool, outdoor fire pit, outdoor grill/ cooking area, proximity to theme parks,breakfast,

the facility has very comfortable gym and swimming pool

hotel bar and pool don’t close till 11pm

the pool and hot tub were very clean and felt amazing

the fact we couldn't have stayed longer to utilize the pool. facilities which looked amazing

pool closure at the last minute for it to be a scheduled maintenance

we wanted to utilize the hot tub one night and it was filled with children using pool noodles and floaties

brand new hotel with nice pool and access to universal parks

my family particularly enjoyed the pool and the various facilities available within the compound

lots of space, great pool, video game were fun for the kiddos, nice neighborhood

the kids love having a pool and hot tub at the house

the pool heater was not needed since it was a hot weather weekend

the pool was for the 5 bedroom property was smaller than it looks in the online photos.

it was great, loved the pool!

pool

express passes, slide in pool and lifeguards were all amazing.

lovely pool for the kids

location, excellent pool location for adults to retreat to, after an exhausting morning in the parks

view and pool

the pool and hottub was open until 11pm

staff was great. location perfect. pool and bar very clean

great view.room very clean. nice pool

very strong smell as you walked to the pool or elevators to the north tower

the swimming pool looked good too but it was close for

sewer smell near pool the whole stay

staff very friendly, spacious environment, cleanliness with every thing, kids loved the pool

the pool was great and there is a nice bar area as well

pool area was nice as well

both pools should be heated

heated pool was so great for my toddler

staff at the front desk was wonderful! we loved the pool and breakfast at laguna!

it was comfortable i liked all of the activities that were going on at the hotel by the swimming pool and the movies and the games it's really a great place to stay and i plan to stay there again

everything was clean and attractive. grounds and pools were great. friendly staff.

check in (was past 6p), fire alarms chirping in the room, toilets clogged, trash all around the pool area, food horrendous and the only people at the bar are the staff on the clock eating their

apartments were clean, quiet (we were far from the pool and water slides), and comfortable and overall very well equipped

the pool and the water slides

in-room arcade, waterslides, pool

the kids like the water park area

hot tub and pool area

the pool was very clean and well maintained, and the property itself was just stunning

i liked that it had a pool and that they had a free shuttle service to the theme parks.

room was clean and the pool was beautiful and has a nice shallow area with sitting ledge

the pool was closed

beautiful area with a scenic walk around water and fabulous pool and hot tub close by

with easy access to the pool and hot tub

my kids enjoyed the pool, game area and the stores near by.

the pool is to far away. i'm semi handicap so that was a little hard for me.

long walk to pool with the bar

food options would have been nice at the pool bar

the pool area including the hot tub was amazing with late

superb apartment, pool and local area

front desk personnel, heated pool, location to theme parks, room size was fantastic

i enjoyed the secure premises. the pool and the bartender were 10/10!!

the bar at the pool was closed everyday

pool was closed the entire week. management was not able to explain why and when it will open.

the pool also needed to be cleaned, there was a few debris and bugs

the complex was neat and clean . pool area was well maintained. staff very helpfull

pool water was hot day or night

the pool was so lovely

excellent pool atmosphere

the pool, conversation at the bar and friendliness of staff.

we only stayed one night but the facility was clean, perfect location and had a fabulous pool.

the pool/hot tub area was a lot of fun

the bar at the pool closes early (around 4pm).

the customer service was amazing, food amazing, cleanliness awesome, pool was great, i could go on

great view from the room. enjoyed the time around the pool.

pool area for younger children, they had a blast playing and sliding

we ordered food town by the pool and it came out fast and was fresh and plated beautifully

staff very friendly. liked the pool

minutes from universal studios and around 12 minutes from sea world and aquatica), the pool and the hot breakfast and its variety was great

leaves and debris in pool.

the pool was warm and the staff was awesome.

the pool was not clean