the pool is a perfect place for everybody to meet

but they make up for that with a very inviting breakfast and very nice lunch

they offer free breakfast, which is just the basics, but there is also a wonderful restaurant where you can buy

free breakfast was standard continental

not understand that the 'free breakfast' is not in the restaurant; it's in some other room we didn't find

e minibar is limited) to your suite as well, which we did

the spa is small and don t have enough staff to have availability for services

breakfast was very good but we had wait quite long to receive it

gourmet breakfast

excellent breakfast & meals

great location, very good breakfast, clean rooms.

the bed was comfortable, and a nice breakfast buffet was included in the cost of the room

breakfast is very basic but coffee is all i need at that time

breakfast could be a little better.

i would of liked fruit in the buffet for breakfast

continued to fly into pool glass enclosure and die

breakfast was good location is great

rooms are modern and comfortable with a full kitchen

were very spacious, with comfortable king sized beds, a spacious bathroom, and a fully equipped kitchen, although we did not use it

almost everything, great breakfast included.

that day the room service wasn t available

a/c in the halls, room service was good, but dinner was lame

i also liked the room service and the kitchenette

beautiful facilities, very nice staff, excellent breakfast.

the free coffee during breakfast window is quite bad (extremely watery)

the gym by appointment only

- somewhat boring breakfast, but for 2-3 days ok

the staff were accommodating, the breakfast had great variety, the beds were comfortable, the location was quiet, we had a little

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

there is a wonderful pool behind the restaurant, outside tables and deckchairs

the whole hacienda is beautiful. the pool very relaxing and nice.

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have been a little quieter

lovely pool surrounded by palms and nature

beautiful pool with a fantastic view on the roof garden

also, they need to improve the pool area

good facilities- the pool and gym were great

room, the pool, and the view.

the best part was the gym and the swimming pool on the roof

nice bar and restaurant, warm and professional staff

very strange breakfast deal

the breakfast which was included was delicious

the choice and quality of breakfast is second to none

was a full breakfast menu and all of the food i tried was delicious

location, staff were superb, delicious breakfast and nice decor

the lady that received us was absolutely wonderful and cooked really good breakfast

great homemaid breakfast, we recommand this hotel at all

breakfast was a very delicious way to start the day

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

the room is ok but they don’t provide hand towels, other than that our stay was great, the breakfast is really good

location, breakfast, cleanliness

there is no small fridge in the room, in case you have kids and need to pack stuff

information, my reservation was whit breakfast included, and the front desk staff told me no

breakfast was excellent and delicious each day. staff are friendly and extremely helpful.

free parking and the security were also excellent

adjoining king room with junior suite for kids was perfect and had kitchen with dining table

in the shower, very good coffee available in the room every morning, very good location, free parking, perfect stable wi-fi speed, just an overall amazing hotel

it was a beautiful property. perfect amenities. gym, restaurant, bar, pool and a gift shop.

property had secure underground parking

for business travellers and for people who use merida as a fall-out base for day trips rooms are spacious and beds are comfy great staff free valet parking wifi is strong pool is nice fitness

the bed was so comfortable and very easy instructions to get room service

old

was good, got an early check in as we wanted to explore the city

the outside terrace is vast and inviting and the adjacent bar makes the most amazing margaritas at an expensive price

awesome hotel, location, beautiful, great breakfast, nice rooms, great staff.

i used the gym too and it's got very recent equipment (can fit ~5-6 people (+) love the pool & bar and gym (-)needed more equipment in the gym but everything else was great (+)fantastic location to downtown - around 15-20mins walk excellent parking underground great gym facility and rooftop pool/ (+)rooms, great location, rich breakfast, very well equipped gym and a wonderful sunset view from the rooftop pool (+) amazing pool and a rooftop bar (on the pricier side) gym was pretty good too (+)clean, equipped with a gym, spacious rooms and facilities, helpful staff, comfortable, walking distance to one of the (+) rooms are spacious we had 2 double beds, loved the gym and pool (+)gym

the rooftop bar (and swimming pool) is great (+) love the pool & bar and gym (+)hotel is wheelchair accessible, including swimming pool at the higher floors (there is special chair) (+)renovated, the rooms were really confortable, the breakfast excelent and the roof top with the pool gorgeous (+)love this pool and view of the city (+)to downtown - around 15-20mins walk excellent parking underground great gym facility and rooftop pool/ (+)yucatan, i had no problems whatsoever and my stay was very pleaseant, good brekfast and swimming pool (+)except the pool areas don t open up early so that customers can see the sun raise in morning (-)the pool don t open up early so that customers could go up to see the sun raise in morning (+) the staff so helpful, the room spacious and comfortable, best bed ever slept in, rooftop bar and pool fantastic (+) amazing rooftop pool and asian cuisine

was all renovated, the rooms were really confortable, the breakfast excelent and the roof top with the pool gorgeous

the rooftop bar (and swimming pool) is great (+) love the pool & bar and gym (+) very clean, the food and bar are phenomenal (+) the staff so helpful, the room spacious and comfortable, best bed ever slept in, rooftop bar and pool fantastic (+) alfredo was super friendly and makes a delicious margarita at the rooftop bar - one of the best we ve ever had (+)great location, good bar and restaurant. (+)staff was great bar and restaurant were great (+) amazing pool and a rooftop bar (on the pricier side) gym was pretty good too

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

bed very comfortable pillows excellent.the pool is so nice and sheltered.

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

nothing except price was high but we had a really nice room by the pool.

we travelled with 2 little ones and they had a blast at the swimming pool

gym is so-so

available on each floor better instructions when parking to get to reception and check in

undergoing works next door at 9am, phone ringing erroneously in the room, cutting the wifi just in check out time

good food for room service and the italian restaurant was delicious and great value for money

room, nice big western hotel with decent gym.

clean easy access swimming pool - the pool is easy to get to and right next to the kitchen for a relaxing snack in the sun

with birds near the pool that churp

no spare toilet paper pool was neglected, very worn and dirty towels well worn

there is no elevator. entry to pool difficult.

pool too dirty to use

great location. awesome pool.

the pool... we need little shadow pleeease specially with merida weather

the rooftop with a terrace that looks pretty nice was not working, no swimming pool, they were fixing it i think

the pool and gym where very nice and equipped with towels

pool should be heated

the apartment and pool area provide a great place to relax and hang out before exploring the city

pool wasn t clean

the pool is big and the amenities were great

spacious and comfortable. common areas are also fantastic including patio and pool

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and fixed the tv

the hotel offered a good breakfast with a few pages menu, however, although we had the breakfast included in our booking, we

limited breakfast options if this is included in your price, unless you want to pay more

they made us a fruit breakfast to take out at 5

breakfast could have been better. too cold in communal areas - air con way too strong.

breakfast is decent.

th shifts), room had mold, no hot water for sink, had

location. staff. pool. breakfast

the breakfast was too small

breakfast great

had to pay for my breakfast

location, rooms, staff, pool

the breakfast was fantastic

we enjoyed the swimming pool

great location, beautiful hotel and rooms and the pool was fantastic.

the hotel is new, smells nice, pool is huge and refreshing, enough seating for weeks, free coffee any time of the day in the lobby