cluding a band aid'gross)

lovely pool for the kids

lovely pool for the kids

activities to keep the kids busy

there were long waits for the water shuttle and not enough room on the first boat, but overall we appreciated that service

husbands wifi wouldn't connect

hurricane closed pool and room service! housekeeping burnt armani shirt.

all staff welcoming, friendly and great with the kids

kids loved the evening pool session and movie night

the pool area and the activities were fabulous and kept both the adults and kids entertained

they are dog friendly which was good but get ready for the 75 dollar pet fee

and clean room, good location, easy parking, free wifi, great pool, nice restaurant, friendly

location was great. heated pool was awesome as well. kids stayed in the pool the whole time.

service was excellent and many amenities were available in house, like the fire pit which the kids loved making s'mores in

the self-service laundry is not mentioned in the hotel guide

the kitchen

pool, gym and breakfast room were closed due to covid but this was not written/stated anywhere

the hotel is great, great location. the breakfast is the only thing i didn t like

pool of the time was waiting to be inspected by the county so that cannot be used

no room service unless you pay extra

breakfast was a nice selection, i enjoyed yogurt with granola

loved the layout and small kitchen

the room was clean, staff was friendly, and my child enjoyed the free breakfast.

beds little stiff but not terrible. no pool towels had to get from front desk.

good breakfast with lots of options, room was clean, comfortable and huge with a well supplied kitchen, nice big bathroom with a spa like shower, shuttles to the universal parks and located in a

i was very upset about the pet fee

it has a great little gym and breakfast is good

the breakfast buffet was worth every penny

the breakfast selection was fantastic. great job kitchen staff!

the pool is quite small.

ticket office in the hotel so able to pre book for the universal parks as this also comes with a shuttle bus too and from the park at certain times

they have a shuttle to transport you to and from, and they have a universal rep right at the hotel for tickets

the breakfast was great and they kept the breakfast bar stocked.

bunk bed mattresses not the most comfortable, but if you have kids they probably won't care

excellent and well kept everything from the gym rooms and pool

close to universal, room was very comfortable, pet friendly ($20 pet fee/night), breakfast was good, value great for the price

and i don't like that this hotel charges a pet fee

there's a breakfast which in 2023 has improved significantly compared to 2020

location was best for us, near citywalk, everything else was good, didn't eat breakfast

the safety the pool and the cleaning of lobby and breakfast area staff was friendly and helpful

not really sure since i didn t eat there, use pool or gym.

the rooms were very clean, and they also offered a free shuttle to universal

the pool/ bar area was peaceful and beautiful

there is a small gym with treadmills and some weights

i wasn't sure if they offered room service, that would be

location was great, staff was awesome ! room was clean and breakfast was included!

added waffles to the free breakfast that includes scrambled eggs, sausages, fruit, hot/cold cereal, toast, muffins, juices,

it had complementary breakfast, shuttle to theme parks and no resort fees

pool and bar was nice

the pool area was nice and on the bed were some towel-swans - really nice

because so many people like us had to leave with their pets, the hotel was gracious and waived the mandatory pet fee given the circumstances

it was very nice to have the kitchen with two young kids

was average toiletries were not provided lift had stopped working response from room service was poor but maybe for the cost it was good

used the free shuttle bus service which saved on parking charges

they have room service available everyday

pet friendly reasonable pet fee

how expensive the pet fee is

i booked the room no where did it say there was a non-refundable pet fee

new, clean, breakfast buffet includes, pool area is nice.

the gym seemed fairly well stocked and they had a great setup for breakfast during covid

no deposit and we didn’t pay pet fee wich was very helpful for my family

asked for a room by the pool and they had one available

front counter was nasty asf nd laundry was terrible would let u extra towels even doe only one in my rm wen have 4 guests

the pool could be better filtered as leaves were a big of an issue

pool and friendly staff

pool area was beautiful

i counted six lifeguards always aware of kids near to the pool

is perfectly central, hotel immaculate, fantastic room service with such comfortable beds

bring back laundry service

visit to this hotel and still as amazing as the first visit great hotel staff amazing food and bar really

carpets were old and dirty looking

a pet fee now and the girl who checked me in did not tell me

we chose this hotel because it was pet-friendly, but during check-in, we were surprised by an extra pet fee, which was also not

there's no pet fee at all

big pool

swimming pool could have been bigger

the buffet breakfast was excellent

the best hotel breakfast i’ve ever had

friendly and courteous staff, and delicious breakfast

to universal and we wanted everyone to enjoy the stay and be comfortable, and the complimentary breakfast was another bonus

the other really great touch was the kids room… the way the bunk beds were themed with a slide in the room, xbox, tv, and arcade with

the house, smooth check in process, free shuttle services, good size of the rooms, games in the kids room, and security of the

kids water park was really fun and the big slides were really fun too

cleanliness of the villa - all the services you need are available, whether it is cleaning or the kitchen - and also the sink was beautiful and the children enjoyed it, and the children’s room

water park closed to early

didn t like that room service left there cart in the hall way all day one day with a dirty plunger in a ice cooler

parking was very full but it was expected since it was thanksgiving week.

i loved the guest laundry option, came in super handy

great wifi, staff, location, clean.

i loved everything but parking

the kids like the water park area

room, toilets clogged, trash all around the pool area, food horrendous and the only people at the bar are the staff on the clock eating their shift meal and watching videos on theor phone

the location and unit size, kitchen in unit was good

would have appreciated the kitchen towels being available without having to request them

the apartment didn't have dish/hand towels for the kitchen, but the management was responsive and provided them very soon after requesting them

kids lived the pool area

close to universal with free shuttle bus option, pool, game room, laundry, decent coffee, restaurant, bar, and 24-hour pantry

theres was laundry ,and also a good mini market

they do not have any info on where the ice machines are located (not on every floor) or the gym

to upgrade the laundry facilities

pool bar was close

great pool, kids loved it, beautiful area to sit outside and

full and spacious size kitchen and living area. the amenities and the bed was comfortable.

pool wasn’t heated

breakfast was good with a range from cereal to waffles to scrambled eggs, multiple juices,coffee

have everything family need, laundry gym breakfest pool

room service opened my two rooms around 9am to see if we're in the room without knocking on the

probably too many kids for a hotel suggested for business customers

have everything family need, laundry gym breakfest pool

the rooms were very clean and roomy i also enjoyed the bar area,very welcoming and the food was not over priced

lots of things to do during your stay which includes activities , movie theater for kids and game room

only one swimming pool, but plenty of other activities for kids.

like the deck in the back very nice view, the bar that leads to the back jacuzzi and pool area and large chess game

not enough parking spaces.

pool was nice and pool bar was good

no onsite laundry room

friend was taking the ironing board out of the closet and the bar came out and hit him in the mouth i told the front desk they sent someone up to put it back in

we didn't see the pool open during our stay but that didn't bother us as the weather wasn't great and we were too

there was no guest laundry facilities that were operational in this very new hotel ( i was told they were yet to be

was ok - lots of noise from bar behind room -room was worn out and out dated - i wasn't expecting much but got less that what i

got there and we were ok to wait weset by the pool and the desk clerk said give us an hr and we will have your room ready, we waited over and hr

there is a nice little gym and the pool has plenty of seating

shuttle service availability and friendly staff was much appreciated

good gym open 24hrs and pool open to midnight (great for teenage kids)

the grill not being open; limited hours of operation. need to broaden shuttle service

clean and breakfast

great location, staff was warm and friendly. breakfast was great

excellent facilities and staff. gym was spotless.

kind of hidden and pool closed early people will be getting in late it should stay open a little later i think would

staff reiterate what services are provided as well as commodities such as workout rooms, pools, laundry rooms would be an amazing help to feel more at home

the room clean and nice, the pools are good and close late that was really

gym decent, two pools at decent temperatures

the hotel feels like a resort, with two pools and playground areas for the kids

laundry machines were not well maintained: some clothes left from other people, lint in dryers, and

expensive laundry door wont close

the attractions for the kids and everything in walking distance

only had 1 bar tender, could have used 2 during the evening reception.

breakfast was absolutely great

there was no kiddie pool for younger kids.

great location close to everything and my kids loved the pool

pool is amazing and location is awesome being super close to icon park

room was huge and had a full kitchen

location, kindness of the staff and that it has a full kitchen

breakfast

excellent staff and great breakfast

breakfast was surprisingly good and the free shuttle to universal was great

only problem i had,most of the gym equipment was out of order

pool jacuzzi in room fridge stove top microwave the suite with 2 rooms

the shuttle buses to the park is through a 3rd party company and they're quite rude and often late to

spacious kids enjoyed pool people were friendly

love that there is no pet fee and you would never even know other pets were staying there

loved that i could bring pets and the pet fee is pretty cheap 25$

that they are pet friendly and do not charge pet fee

arrival i learned that they charge an extra $25 a day for a pet fee and i did not see this anywhere on the listing before hand

with two large dogs and this seems to be the nicest, cleanest, and best value for travelers with pets in the area

if you wish to use kitchenette you must bring your own kitchen supply's or ask for them at the desk

larger pool area

convenient location. free breakfast and parking!

could have had a little more variety at breakfast. no fruit, no milk, no eggs.

ohh laundry room that is a plus when you travel with kids

good takeaway & bar menu, reasonably priced too

room service team are lazy and they don't clean well

the bed is so comfy and the wifi is strong

our king bed room was very spacious for the most part with a lounge, table, bar fridge, microwave lots of towels and face washers, hand towels and bath mats so no need to ask

the bar and pool are great

the space was set up nicely, kitchen supplies available even if we didn't need nor use it and location is great

the room service

your staff, front desk, cleaners and kitchen help were kind, friendly and accommodating

cabinets and bathrooms need work but efficient kitchen

pool area kind of small

it the location was very good since we were taking our granddaughter to seaworld and aquatica the pool was good to occupy her after we left the parks very clean very affordable i felt like home

breakfast

the breakfast can be improved

very helpful staff kitchen

location and the rooms have almost a full kitchen

need microwave in rooms for kids, but its in lobby so thats fine

the pool was large ! location was ideal !

also was surprised to see two different families bring their kids into the fitness center to let them blow off steam

the pool felt amazing and the breakfast was really good

free parking good selection for breakfast nice clean room good size for a family with 2 kids

maintained property, pet friendly with reasonable daily pet fee

acceptable pet fees

the food options, activities for younger kids and location make it a great place to stay in

pools, stores, bar and restaurant

pools too cool for us to swim but super clean

the spicy breakfast sausage and the eggs

the pool is nice, clean! front desk is very friendly.

the staff was rude and trucks every where in the parking lot scary when traveling alone with kids

my kids enjoyed themselves and our beds were

kids saw roaches and too close to prison