the hotel has parking and it is an ideal location if you have a car and want to explore the island - about 30+

beautiful hotel with a nice garden and a large parking

great hotel with great bar & restaurant

restaurant and bar weren't working so we had to search for other options in the village

s advertised ) would be nice if the bar was open beyond 7pm, to give the chance to interact with other

breakfast was amazing, lots of fresh, homemade food

the breakfast was amazing, lots of different types of food, some of them are homemade.

breakfast was amazing

pool was nice and good breakfast

for a small swimming pool it should be heated because it was freezing cold

also we used a small swimming pool that was very relaxing after a long trekking

the bar shut quite early after dinner.

also, there's a small indoor swimming pool which is good for cooling off after a hike, but it would be nice if they put some loungers or

loved the swimming pool

our kids was very hangry but no other possibilities to eat at ghis area

the hotel is in a fantastic location on the beach. step out the pool door onto the sand

best one of el medano, clean, modern rooms and great staff, nice pool area

good selection at breakfast

the pool area and bar are great

lovely pool area with big comfy sun beds and towels provided as

poor food selection, small gym, inflexible pool opening time

5 minutes by taxi to golf

the spa treatments are also incredible and cynthia was amazing

wifi sucks

have to say ,our kids were asked to take off their floats in an empty swimming pool

many facilities for kids

the charming staff were friendly and helpful, pool good and convenient, breakfast buffet good

very family oriented lots off things for kids to do staff were very friendly

appartment was great, the facilities and particularly the pool were excellent and the hotel is in an ideal location

great breakfast

location a bit hillly, other sid of hotel is practically open field parking space

hotel and amazing views we stayed breakfast only but did eat in the buffet restaurant one evening

coffee at breakfast is not that great

breakfast was good and well looked after

pools

the breakfast was also spectacular, with a lot of food for any kind of taste

too cold water in the pool but ok.

location all inclusive beach bar well equipped apartments with air con and comfortable

kitchens

very comfortable room with a separate living space and kitchen

the gym is limited in accessoires, which is usual for hotels

the pool area should have something for kids to play at maby mini slide or something.

to be honest - even the pool being out of action wasn't a massive deal as there was another pool available

bar fridge cooler

would only suggest that they change the fitness activities hours, i would do them before breakfast (around 9 instead of 10h30), since it’s difficult to exercise with your stomach full

also, the sea front access, although a reason for staying, required a level of fitness to access other restaurants and shopping facilities which we just don t have in our

the kids club is amazing with tons of things to do for the little ones

sadly no alchoholic mini bar in the room, but room service could be ordered 24/7

the kids club is amazing with tons of things to do for the little ones

we also ordered room service one night from la trattoria (the italian restaurant in the hotel) and the pizza was (+)go every year and service is always 5 star staff are very attentive also room service pool hygiene excellent (+)room service 24/24 was fantastic. (+) we mostly were ordering dinners from the room service and it was all very nicely organised: fast, beautifully arranged and quite good (-) sadly no alchoholic mini bar in the room, but room service could be ordered 24/7 (+)room service was excellent / good food and excellent staff (+) food in decent we had room service a few times and tried 2 of the hotels restaurants (-)pools only one heated the rest were freezing , quality of food room service and restaurants very poor mcdonald s is better

only that the spa was closed (i guess due to covid), but the massage treatments were still the same price, even

staff super nice and it was washing machine room which is super nice when you traveling with kids

i’d definitely go back here and would highly recommend and if you play golf, lovely golf course on

the laundry was good

the resort had everything like a supermarket, restaurant, spa , play areas for kids around the resort main pool activities and so much more

breakfast is really exceptional, impossible to try and taste everything out in only a couple of

club breakfast staff were awesome artemio from the bar was great housekeeping we’re excellent would definitely return in the

the facilities around the resort are excellent, with the pool always clean, several bars, rooftop gym and spa (at extra cost)

also the breakfast was amazing

no aircon in the gym

the saltwater pool, lunch bar and breakfast was very good

on the first day, wifi connection in my room was weak, but once i inform it to the receptionist, they fix it very

de las americas you may even be able to park in the street (the hotel is also offering valet parking) and you reach tf-1 motorway without congestion for any kind of excursions (+) ample and safe parking (+) free parking inside the hotel (-) we were unaware that parking inside the hotel was free, which was a bit of a missed opportunity (-)paying for parking...wifi was variable (+)check and reception staff , free under ground parking with lift to reception (+) has in place parking (+) also plenty of parking opportuntities and super helpful hotel staff (+) the valet parking was fantastic and that made life a lot easier

kids under 16 were not allowed in the jacuzzi.

breakfast choice

l love the bar and

the gym was a bit small - but that s being picky if i m honest

bathroom, balcony, gym, swimpools, staff, cleanliness was perfect

this isn't applicable to me but i wouldn't take kids here as the evening entertainment ends around 11pm

room service excellent. front desk excellent.

the a la carte meal in casa bonita pool bar and grill was absolutely superb

heated pool, great for kids

other guests abusing the swimming pool beds rules and usage.

staff at the snack bar were always in a rush and the cups for the drinks are tiny

the pools and activities for kids and adults were great

only little complaint was about the spa

we made our way to the lagoon pool bar and set up camp

excellent (very tasty and fresh desserts especially), the overall ambiance and concept (music, kidsclub, the app, the rockspa, gym etc) and the wonderful staff (the staff is just amazing -

all the kids running around

kids are everywhere