historic property, ample safe parking within the property, excellent service and wonderful staff

oscar did so many fun things for our kids and the manager on duty (i’m so sorry i forgot her name

oscar did so many fun things for our kids and the manager on duty (i m so sorry i forgot her name

we stayed at a villa next to the mini golf, beautiful bathroom, kitchen with microwave, sink, small fridge

the pool was very cold

despite the hacienda being old, it did have modern facilities including a renovated swimming pool, modern, refurbished bathrooms in the individual rooms, massage and spa facilities

beautiful renovated property. very good breakfast, nice pool, nice staff

wasn t clean when we arrived

i was able to do my laundry

experience of the community’s festivities - tastefully decorated space - complementary laundry

breakfast was included in our stay (cereal, yogurt, cheese, ham, eggs, homemade bread, homemade jam (+)the staff was amazing !! very profesional breakfast was my favorite (+) the breakfast was excellent, the staff was exceptional--friendly, helpful, and sweet (+)great hosts -- lots of good conversations. great food -- both breakfast and dinner. good wifi (+) we will miss the bird show at breakfast (+) the breakfast is very good and filling (+)the price, facilities, breakfast & staff (+) the breakfast was excellent, as well as the location and design (-)breakfast poor

to the reception (1st floor), to our room (2nd floor), and to the dinning room (4th floor), the breakfast was good but modest: i would like to get a little bit more (-)the pillow was too large for me. cold water in the sink. the breakfast was simple but ok. (+) the breakfast was good and love the fact they can prepare different types of eggs (-)my room had a bad smell caused by the plumbing. breakfast was not great.

good parking

laundry service was very good

wifi signal in our room was too weak to be usable - but we were on the top floor

mera security front), stable wifi, great location - easily walkable to market which has - clothes, jewelry, art, souvenirs,

location secure parking

quiet location but close to poncho market and restaurants. lovely staff and good breakfast.

the staff, the breakfast, the decor , the location all amazing! such a cute hotel.

location, quietness, beds, shampoo not tested on animals, plants, parking, and staff.

we enjoyed the delicious and fresh breakfast

liked that this property was easy to find, secure parking was easy to navigate to, friendly helpful staff on arrival, there were lots of shops and

and peaceful place to have a drink and read, and provides the setting for the included excellent breakfast in the morning

breakfast could be more vegan friendly, e

we did a hike on a rainy day and the hotel took care of our laundry including our running shoes at a very reasonable price

they serve a wonderful breakfast, provide laundry service if required and they also arranged tours for us

clean rooms, comfy beds, amazing breakfast

wifi connection in the rooms can be improved

i had a second floor room facing a dilapidated parking lot so i upgraded to a room that overlooked the green space which was lovely

we also did our laundry there and it was very efficient

baths with good-sized shower stalls, limited electric outlets, and overhead lightbulb, good wifi, and no tvs or phones rooms have one window opening to the hall & plant fulled central

hot shower, good wifi

the breakfast

the arranged to have my laundry done, a driver for an outing, and anything that we requested, they provided

two minor recommendations: to change the bathroom curtains and to offer gluten-free options for breakfast

was great as was the one dinner we had

lovely breakfast, exceptional staff

the old house and the gardens, having a chimney, the games room, pets accepted, breakfast

breakfast

grab rail) no room tea/coffee facility, although advertised on

the heated pool was a treat in the evenings and gerado gave us a fantastic guided walk

staff attention excellent food quality - breakfast & lunch (vg 3 course lunch + a la carte) pleasant open spaces to walk in the nearby (+) there was a generous breakfast and tasty 3 course dinner of tipico food

tiles in pool and room shower floor

quiet, in the beautiful countryside, fires every night, super warm swimming pool, a turkish bath

breakfast was good and abundant

the breakfast was outstanding and plentiful to help us start the day

in the restaurant, while the meals for lunch and dinner were generally good, breakfast was lacking some variety

the bar tender/waiter. fireplace in room that is prepared at night

the breakfast was barely average.

views, the walks, the indoor pool and jacuzzi, amazing dining with spectacular view on lake and volcano, the hot water bottle in

breakfast was not what i expected

breakfast for our early departure, were accomodated

great indoor pool and sauna

breakfast was great.