the weight machine in the gym didn’t work

good price with excellent hotel. the staff is nice and there is a nice bar at lobby.

bathroom could really use hooks or towel bars beside the sink grab bar in shower would be great

dinner from the bar left a lot to be desired.

loved the gym and steam room

free wifi, free parking is all good

breakfast included would be nice.

ricky's bar and grill is convenient

fitness room needs an upgrade in equipment the cold pool was kind of dirty with stuff floating

breakfast was a great value and the staff accommodated special requests for my wife and i

comfy bed, room very clean, gym well equiped, proximity of restaurants

kids had their own space and tv and the hot tub was just amazing

food and room service

there was no pool, however, because we were only staying for one night was not a big deal.

so awesome and large with the extra bedroom a must have when travelling with kids

i liked the breakfast buffet. the rooms were comfortable and the hotel was very family friendly.

loved the room size and having the kitchen in suite.

healthy choice breakfast selection

was so happy that there was a proper, hot breakfast with additional options

would have used their pool, if i wasn't there to help a sick relative while they were in the hospital

very comfy beds, modern room, great bar and friendly staff

the pool and gym are 24 hours which is super convenient

so clean nice pool and great staff

were swimming lessons being taught at the pool until 730

no room

no hand soap, no dishwashing soap to wash dishes with the kitchenette

the kitchenette was also lacking basic supplies—there was no dish soap, and the sponge provided was

sink in the kitchen dose not make sense to use

the set up of the rooms with evening a sink and kitchen inside. felt.like staying in a condo

paper thin you can here the next door plain as day and the people above walking suppose to be a kitchenette not one thing in cupboads no cutlery or

also, it's great that the hotel has a gym on site

would rather have been in main building had room service and food was not

the food from room serviceg

no pool or breakfast but parking was convenient

the homeless people in the parking lot. the wallpaper peeling from the walls. the sticky floor.

the piano bar was amazing

the spa bath & shower were both phenomenal and the soap and lotions were soothing and serene scents

ly the easy to open door handle type for kids to get out and a simple turn lock by the handle that kids can also easily open)

location was great, we also like the gym but need an elliptical.

only thing i would want to be diffrent is to have instruction how to use spa bath lol

they accept pets for a pet fee of $16/night

it has nothing to do with the kitchen, but i ve been here for a month and a half and the laundry services has been out of

water park and fitness centre.

*** you get breakfast, good night and water pool and slide.

wifi which is ad advertized as free

easy access to parking. handicapped access was pretty good.

clean and affordable with lots of comercial truck parking

parking

the parking lot is large and easy to park even a motor home in

location, parking, clean, comfortable, laundry facilities

buy assortments of food, beverages, and hygiene items was fantastic, the custom hot/ cold food bar is a fantastic concept

was so nice - the omelettes were delicious - they make the best martini - pool was clean and gym was fun

95 and kids are free

kids liked the pool.

hotel is very clean inside, the pool area was nice, the staff was friendly, and we were able to get an early check in time which

for half the day, someone was banging on either our door or the door next to us at 430am, and the wifi was so poor quality it kept disconnecting

pool or hot tub, pretty minimal gym

parking by the window on the bottom floor

the wifi connection is poor

the gym are to small and there is nor swimming pool.

was concerned with noise at hotel has a game room (not sure if this is a vlt bar or what) but no noise came of it

beds sucked and bar was sub par.

late check out

there’s a bar with vlt’s and off track betting if you’re into that sort of thing

great gym facility. rooms are clean.

perfect for family stay in edmonton. appreciated the morning breakfast. close to west ed.

free coffee and hot chocolate for kids in a lobby was a big plus

also the rooms were comfortable and clean, and the added benefit of a gym and pool

friendly staff, clean rooms, good breakfast, great location. kitchenette in room was great.

pool is open til midnight if you wanna chill in the hot tub before bed

very large room, good free breakfast setup

two nights with my grand children and was able to use swimming pool at night beds so comfy huge room

size of breakfast room and pool area

we especially like the pool area, you really have a great pool area

we love cooking our foods, so we like to have a kitchen in our room.

the bed was comfy and laundry was accessible and parking.

good offer for this price. nice area for breakfast.

had a very good selection of breakfast items, although their pancake-maker was 'out of order'

the staff was great and breakfast was a wonderful bonus.

convenience to the mall kitchen in the room swimming pool for the kids

beautiful, comfortable room with kitchenette. staff very pleasant.

that we didnt know about $5 breakfast vouchers being available until we saw a sign by the pool in the morning

pool and hottub were clean and the gym had adequate weights and towels

staff were phenomenall free laundry facilities games room self serve convenience store decent pool right behind walmart secure underground

pet-friendly and no pet fee

there is no extra pet fee as well

included and no pet fee it’s brilliant and just comfy and accessible to everything

staff are accommodating, breakfast is really good, the room are nice with a small kitchen ☺️ good parking space

a hot breakfast was nice - omelet, sausage and toast (and cereal available for kids)

the breakfast was good but could have had a bit more variety, especially fresh fruit.

great breakfast in the morning that we all liked

so handy and close to the mall. and free breakfast.

no breakfast due to covid-19.

breakfast was good!

the spa bath was enormous

we took our kids swimming at the water park, and went to the casino after

priced but nice to be attached to mall requested early check in and was pleased they could

the kids had a great time

my daughter loved it and said it felt like a small swimming pool the beds were clean and comfy and everything was good except we couldn't figure out how to

had to wait for them yp do ther laundry before theyd return deposit

pool hot tub and the air conditioning and the excellent customer service from the evening/night

liked access to the world health gym next door - a real full-featured

had a pool and fitness room but

clean and breakfast was awesome

suite, close to save-on supermarket and restaurants, room clean daily, laundry, tv in all rooms, equipped kitchen, 2 bathrooms

the suite has a full kitchen, dishwasher and laundry, also lots of room for a family of 5

the suite has a full kitchen, dishwasher and laundry, also lots of room for a family of 5

plenty of room to spread out, the kitchen was so well stocked, the beds were comfy, the bathtub was phenomenal for a soak, and the in

kitchen was well stocked, and the whole space was very clean

channel 19 fox news did not work in room yet channel 19 worked on treadmill in gym on 5th floor

room service was expensive for what was recieved

the gym is excellent and has several cardio machines, weight machines, free weights, a short track and

was a very nice place my kids are having fun facilities are clean staff are friendly and approachable we highly recommended

i would suggest that they can put kids area or play area.

i got engaged to my fiance at the rooftop pool on the 27th floor

one of the treadmills in the gym was out of service :-

no room service after 11:00 pm vending machines weren t stocked

wanted to have coffee in the morning and wanted for room service

room service was terrible, it arrived rubbery, cold and lacking in quantity

to order room service saturday morning, no one answered, but i do understand there were a lot of rooms

the pizza we ordered from room service was delicious

get room service was a 4$ charge and 18% gratuity, no designated smoking area, jetted tubs when turned

the kids enjoyed playing foosball and shuffleboard games while we waited for our food

the kids enjoyed playing foosball and shuffleboard games while we waited for our food

the gym was excellent

wish the gym had a proper elliptical machine but it was pretty solid

very limited things in the kitchenette

more importantly, i picked the matrix for our trip specially because there was a hotel bar where we could relax close to the hotel unfortunately the bar was under renovation and we were

little gym with everything needed for a cardio or resistance workout, although some heavier dumbbells

wifi is no the best, kind of slow

breakfast is good, as long as you get there at the right time

the high speed internet couldn't hold two kids playing roblox

loser bar across street with smokers

were really comfortable, bathroom was clean and spacious wifi was decent staff were polite rooms seem quite well

really liked that you made arrangements with another hotel for the use of their pool while yours was under construction

no information provided about the pool or gym upon check in or information about the facility was provided in the room

the breakfast buffet was fabulous! bed/ room clean and very nice!

location, 24 hour gym, pool, tv with netflix and youtube is a plus

excellent service! early check in and late check out!

the pet fee is very reasonable at $25 per stay

in centre of downtown, good river view, and 12pm late check out which is quite good compared to other

asked for an early check in and was told it would be $50 for the housekeeping staff’s efforts

it was for a night away from the kids and the check in process was seamless and the rooms very

room service breakfast

late opening of pool and gym area, not accessible to the early risers.

salt pool was lovely. they have a squash court. very clean quiet room

the gym was great and fully equipped

the gym and pool area could have been cleaner as well as the windows in the hotel ere so dirty

pool area was a little disappointing

loots of room and kitchen

no restaurant, less utensils, tardy room service, incomplete gym

i love that there is a kitchen and dining area in the suites although are restaurants nearby

the suite was awesome. very good size with bedroom separate and kitchen. very nice!

room as an apartment, 2 tvs, very good kitchen & laundry available

card 7 times at check in but the remedied it right away with a free bottle of wine and waving our pet fee

breakfast has the same food everyday

breakfast is good with some varieties

loved the excellent free breakfast and free wine and cheese hour each evening

clean excellent location, excellent staff, wonderful breakfast

great staff, excellent restaurant on site, and a timmie's on the corner of the parking

the breakfast was actually pretty decent, i was rather impressed.

this hotel as the parking is close to the main entrance, the rooms are on the main floor, there is a restaurant in

wifi bedding friendly receptionist

the wifi connection was poor quality and there were no sports channels to watch in the room.

he was so friendly and let me have a late check out

it was so clean and had a very good breakfast

i stayed with my kids one night i have to book a different hotel for the rest of the trip

location very good no breakfast because the (civic)19 but everything good

door closed very quick and sensors are not detecting kids lobby has only 2 single

i loved the coffee bar every morning at the reception. the staff was friendly. good location.

good parking

liked that the gym facilities were open 24hrs

great housekeeping and bar staff. very comfortable bed

breakfast was not included for the price we payed and the bar closed at 11pm on a saturday night

pet friendly and pet fee is more affordable than other hotels

never had a chance for the pool but the breakfast was great

the free breakfast! there was a huge array of options and the hot food has great

the kitchenette rooms were up 7 stairs from the reception area. nothing else to not like!

great breakfast, good clean rooms. quiet atmosphere.

the pet fee is lower than anywhere else we've stayed to boot

pet fee was refreshingly affordable

we paid extra for pet friendly room and breakfast compare to other rooms

i liked that the pet fee was only $10/pet/night

current state of where the hotel is at is not correctly protrayed, succh as in this case, pool, gym, breakfast etc etc was not provided, although as stated above, an alternative to breakfast was

the highlight of our stay was definitely the swimming pool and steam room such a relaxing experience

there is enough parking space for the hotel,but you may be a bit far from the door

they could have offered a room service for breakfast at least at the desk

our breakfast was included and we definitely enjoyed all the choices

breakfast is great, guests were not self aware of the people around them

the free breakfast is always a win when traveling with kids

very clean and the staff interaction was superb , hot breakfast was done well also

so clean great breakfast

where friendly, it was clean, the breakfast was super

lack of laundry machines for the guests use.

we got a room with a pool view, which we loved, it was oversized with a sofa and 2 arm chairs

it should have been completely compensated as if it wouldn’t have been 9:30 at night with 2 kids i probably would have found a new hotel but that wasn’t feasible with 2 kids that late at

breakfast terrible

breakfast services,cleanliness,pool

the breakfast staff also was

the pool was in great shape

left pool open longer as we arrived late in the evening

can't wait till the breakfast buffet comes back.

the location! very close to family and the pool!! the staff were friendly!!

beautiful rooms, great breakfast. very accommodating staff

really good rate for the pet fee

kitchen breakfast area didn’t flow well and wasn’t as clean

they did not rush us to finish when kitchen was close at 20 am

some hot items on breakfast menu would improve the m,eal.

an excellent stay with a good night's sleep and a fine breakfast next morning. thanx once again!

the gym is basically brand new

very clean. very efficient staff.great breakfast. would stay again.

used laundry facilities which was great for not having to find separate laundromat

the pool is super clean

the laundry room was a bonus

clean, comfortable, nice breakfast, well-priced, and friendly staff

great 4 day stay! comfortable beds, nice kitchenette and clean rooms!

clean room. pool is warm and breaksast is good

warm pool, hot breakfast, kitchenette and comfortable bed! great stay!

good deal with all amenities including the kitchen. it was fresh and clean.

was worth the money, the beds were comfortable, and the kitchen and bathroom were really good

the kitchen and the bed amazing

i like the free breakfasts. i also like the mini kitchen in the room.

on site laundry was a bonus

breakfast could use some re thinking