breakfast bartender/server in the in house dining was the worst i've seen in many years

rooms are very spacious and like a fancy city apartment, minus the kitchen

staff at restaurant was good it’s the kitchen that was horrible, very slow to get food

not having a kitchenette in the room, and a decent hotel restaurant.

big deal here but the bar could have been open later

the heated pool was 5*s by itself

the room service was prompt, and delicious

the pool was not working when we went.

the pool was cold, but not too cold for kids to enjoy.

room service was expensive and very slow

9 mi) of the altria theater; free parking, free breakfast

very spacious room, with small kitchen excellent for family stay.

breakfast staff was amazing and even opened it up early for all the dancers staying so we could get

breakfast was great, rooms were clean, great location and all the staff were super friendly

the room was stocked with all the little necessities you would need in the bathroom and kitchen

of the room, spaciousness of the room all of the staff were nice, pleasant informed, and the breakfast was neat clean and fulfilling

breakfast was good, some selections ran our quickly but it was still ok.

hallway to the gym was filled with debris

some of the machines in the gym did not work

the elevators, check in, parking, breakfast were all confusing and being given no explanation was frustrating

coffee or tea in room, and coffee only available at the bar in the morning, per bartender

staff, cozy room and hip decore, lobby area with a lot of pass-time options for adults and kids

the bartender at the bar was extremely nice and attentive

the room was small but well equipped. the bar staff were so friendly and exceptional.

some of staff in bar area rude to forward

bar wasn’t open… but it was a monday night

i loved the bar and restaurant was excellent

the bar was so so

is a beautiful hotel with a lobby and rooftop bar overlooking the city

the restaurant and bar downstairs has an upscale but casualness that i always enjoy from a small boutique hotel

warm staff, location, clean facility, delicious breakfast!

carpet in room had some major stains, made to order drinks at the bar would have been amazing vs box drinks

virus has caused alot of issues with current stays not happy no pool

location and shuttle service were the only favorable points for me while choosing this hotel

pool wasn't available and this wasn't stated when i booked the hotel as this was a big draw for my

the friendliness of the staff and availability of shuttle service on 24 hour basis to airport.

needs better lighting in parking lot

but the parking lot only had five

was a miscue on my airport shuttle pick up time

enough lighting in the parking lot

out dated bedding out dated non working gym

the gym there is nothing like displayed online

this room through this site specifically because i needed early check in before a flight; even specified what time i'd be there

the gym there is nothing like displayed online

the gym was a

easy parking, access to gym and the excellent breakfast also customer service.

the breakfast scrambled eggs and coffee were absolutely amazing.

could use some type of meat with breakfast.

left too early for breakfast.

it could have some type of meat for breakfast

it was new and fresh clean with laundry facilities.

fitness center was brand new. the room was really big. the kitchenette was perfect

the hotel has a laundry room and a small workout room

we enjoyed an evening by the fire pit followed by a dip in the pool which was both warm and clean

breakfast had a nice variety

no pet fee

the pet fee was free.

would not allow my kids who are teenagers out of the room without a parent with them

at blue or something and a broken mason jar was under kids bed

a non smoking property with people hanging out on the outside walkways smoking, washing cars, kids riding bikes in parking lot etc

swimming pool right inside front door. lobby humid and selled like chlorine

breakfast was very good

missed free breakfast my fault

it or not the pool was actually a little warmer than i anticipated, but it was immaculate & still fun

location, friendly staff, indoor heated pool.

no pet fee for one dog, gentle staff, clean room, spacious room.

the tv channels, remote and wifi could use an upgrade (a 2 bed) he said i booked a 1 bed and was trying to charge me for upgrading to a 2 bed, tv and wifi didn't work, i almost got kidnapped in the parking lot (-)wifi was insufficient if you don't pay extra

room to park a big truck

location was fine enough space park work truck

there's no breakfast

to family we were visiting ample easy parking very clean and comfortable room with a couch, desk and

good location free parking room included a sofa bed and fridge the pool is a nice size

located near richmond university. plenty of parking. nice staff

easy off and on to highway good parking

easy access to parking

the pool and chairs, etc were very nice

the staff were very friendly, room clean and spacious, and the breakfast was incredible!

rooms are clean well maintained with full kitchen

who took care of breakfast & special food events was exceptional

the full kitchen

i brought my dog and there was no pet fee and they gave me doggie bags when i checked in

excellent staff, great room service

staff, clean room, good location, ample parking, quiet area with a lake in the back of hotel

look a kids made the beds

clean, accommodating with restaurant and bar on site!

the breakfast was good and the location was good.

coin laundry avilable on property, only one machine though. breakfest was pretty good.

breakfast was delicious

nice free breakfast thrown in and we left having a really great sleep which was definitely

they had no laundry soap and there was no sign in the laundry room indicating it.

the room had a kitchen and was really clean

spacious room with kitchen and black out curtains.

had furniture & full kitchen

no breakfast no elevator

would prefer to have a fully furnished kitchen upon check in, not have to request the material

the kitchen floor was dirty and coated the bottoms of my brand new house slippers with a black sticky

cereal and milk because i clearly thought there would be silverware since there was a full kitchen

it does have a complete kitchen, fridge, stove microwave

the rooms have a kitchenette but no utensils

the rooms are barren and depressing, rust all over the bathroom, the kitchenette is empty, bare light bulbs

breakfast could had been better and coffee was cold.

need better breakfast but still ok

also, there was a kitchen with all utensils, plates, glasses, and bowls a coffee pot too

like the kitchenette (with the provided cookware, dishes and silverware) and layout of the room

breakfast was decent, was sad to see no bacon and pancakes

how early the pool closed

pool too many kids in pool could not enjoy

breakfast buffet was excellent, especially the made-to-order omelettes

that there's a pandemic going on; but, if they can offer breakfast, they should be able to offer room service

room service was excellent as well

breakfast was a lil lacking and my tv didn't work, but i was mostly there to sleep and was out and

breakfast was very minimal

the breakfast was very basic with fruit, cereal, and toast.

good location. clean room. friendly. good breakfast tea.

i didn't eat breakfast. the location is perfect for visiting family.

breakfast was all simple carbs plus a little dairy

breakfast was all carbs and sweets, not anything for a diabetic

continental breakfast was just that, a typical, coffee, juice, cereal,

they had a great breakfast selection.

the continental breakfast.

i absolutely love that there's a laundry facility on the property

pet friendly: no one answered my email question about pet fee

$17 breakfast, $25-$30 dinner entrees and the $75 pet fee is not fully disclosed up front

don't charge a pet fee

first of all there was a sudden $50 pet fee which is not mentioned on booking

due to my late arrival, she also accommodated a late check out request

need more clean the tube had a lot short hair it was nasty and they offer breakfast but it was only coffee and oatmeal basycly details clean

the kitchenette was amazing since i prefer cooking over ordering

laundry is coin operated, but also has phone app pay option

the breakfast was misleading.

eat in kitchen and space to lay food out. clean and neat.

convenient location, close to amenities, good sized rooms, gym and heated pools, and good breakfast with hot items and omelette made on the spot

nice size room. great breakfast! good gym. overall my family was very pleased.

a/c in gym did not work

very good. nice varietyfriendly. of food for breakfast.

hot tube, pool, and fitness room were clean and ready

i wouldn’t be charged and she nicely said, i could cancel would be charged for the room and the pet fee

acknowledge it until i had to get up and shower the next morning so i just washed up in the kitchen sink which was very

there was a continental breakfast but was told afterwards that because there was a kitchen that you could purchase from them for food

the kitchen

plus very nice bathroom and kitchen amenities included