pool could have been a bit warmer

hotel was clean, there are 2 ev chargers

polite and very courteous staff. neat and organized breakfast

if it was busy the breakfast was a bit sparse

very clean rooms and staff were very friendly. we enjoyed the pool and gym as well.

swimming pool under construction

staff at reception friendly. room clean. nice gym.

amazing and kind staff. everything was clean, breakfast was good, pool was fun

the lobby bar closed early on the sens game night.

the smoothie at the bar was a very cute idea

clean and modern rooms. good selection for breakfast.

bed i’ve ever slept on, great smelling and clean bathroom, friendly staff and great hot tub/pool and breakfast

rooms were nice, good water pressure, nice to have bar fridge and microwave en suite

breakfast included, pool and very comfy beds.

powdered eggs for breakfast.

the room was nice, clean, coffee make, fridge, great room service

nice comfy beds and the facilities like the gym and pool are good

pool could have been a little cleaner.

was closed for construction but breakfast was served in a meeting room and the hotel provided a list of very nearby restaurants

room was great, the pool and hot-tub where amazingly clean, the complinentary breakfast was a 10 out of 10

my only thing is pool was not open, but not the hotal fault, covid.

the suite was as expected and good enough for 2 adults, 2 kids and 1 baby

nice gym room

some alone time away from the kids

breakfast was good, nice pancake machine which catch kids attention!

i was disappointed that the restroom near the gym did not have any toilet paper.

the pool and the bed !!!

clean, modern, enjoyed the bar at ground level to unwind

extra living room space for my daughter to play. comfortable bed, nice breakfast.

wonderful place. i really love it. my kids enjoyed your pool.. stuff was friendly and helpful.

great room service and delivery of ice/robes/ slippers right to your room

pool, hot tubs, saunas, gym

a balcony on the golf course side is highly recommended

no room service at moment due to covid restrictions

wifi connection

say they are pet friendly but charge $40 a night pet fee

the pet fee of 40 per night is outrageous...

the sandman was one of the few hotels that allowed pets and had a reasonable pet fee

ike shouting on me) we are booked out

room service from the attached chop steakhouse was excellent

the restaurant and bar area looked wonderful

pool , tv size , comfort of bed , size of room , kitchen

very new and has amenities like an indoor pool and a nice gym

rooms have everything you might need for the most comfortable stay, including a fully equipped kitchen and a table for 2-4 people

breakfast was good, as promised by the hotel.

very new and has amenities like an indoor pool and a nice gym

very reasonable pet fee for folks traveling with dogs

felt that was not clearly informed of pet fee or apparent mat charge.

non-refundable pet fee of $100 was a bit much in my opinion but unfortunately you are limited in options when

staff, excellent location, pool area and the gym weren't busy and we're very clean

didn't like that it took 15 minutes for the shuttle to come get us at the airport

the room was a good size for us - 2 adults and 2 kids under 3. very friendly staff.

is clearly written in our booking)

all my free time in the hotel was wasted on enabling basic amenities

they noticed how much our kids have grown and generously upgraded our room

no parking, pool or gym

there is a pool in the hotel that is very nice

the wifi was slow, and attempting to charge for faster speed is ridiculous

the hotel has an indoor pool and the water was fairly warm when we were there

my kids did not like the menu for the room service

and plentiful of staff, we sought out these ccommodations having a large suite with full kitchen for simple cooking abilities, as well as full separate bedroom, and roomy living area, as

the pool close early that night for cleaning

complaining about cleaning ladies banging doors at 10 am it clearly states they do not have kids and they are lucky to wake up after 7am

the pool was particularly good for a hotel pool - deeper and longer than usual.

location and it had laundry facilities

pool

took my small dog and there was no pet fee

a bit pricey, breakfast was not great. need better shower heads

room service options minimal

the staff is the best!! very helpful wow!!! i like the breakfast at the restaurant thanks

room service attendants were nice and welcoming. front office agents as well.

pool rooms for kids & teens.

excellent breakfast, great location - just steps away from parliament

the pool and basketball net were great for the kids!

my kids was not happy with that

wifi only after 6 hours

variety of the gym equipment would be appreciated

didn’t love the bar because they didn’t have many options but the bartender was really nice

marcus, the bartender was so lovely, the hotel bar was the destination end of day both days.

clean rooms, comfortable beds, nice fitness center, nice bar and commmons area

they also have a quite and chill bar where it is very nice to take your laptop and work during the day or have a drink at night

- quiet location even though right downtown - gym - great

breakfast in the room was delicious

very clean, issues connecting android to wifi, rather small room for 2+ people staying, shower get in scarce quantities

slow elevators and wifi a bit lagging and slow.

the bar was great and the staff was very attentive / friendly. good food and service.

calming swim in the indoor pool

salad for room service, with excellent service overall - fast and courteous

terrible atmosphere in the bar and restaurant

blended juices at breakfast we’re exceptional, and a pleasant surprise

staff were amazing, they gave our kids freezies at check in due to it being so hot and set our 2 rooms up to be joined

the wifi was free and worked well. the room was luxurious

the bar had excellent knowledgable staff

cocotte, the hotel's bar & restaurant, is a little on the expensive side but the brunch was really good, and it's a

i think the menu for the bar/room service could be better.

gym was excellent, wish there was a pool though :

didn t work in certain areas of the room, like when i was in my bed i would only have 1 bar of wifi

free wifi

poor wifi. not enough counter space in the bathroom

wifi didn t connect, the outlets on one side of the bed didn t work, bathroom was really

was able to get early check in and parking place

also, good gymnasium and pool

room service is very expensive

pool, hot tub and gym available

the kids and i loved the pool and hot tub. the bed was super comfortable. the shower was huge.

i requested for the park view but my kids freaked out of the 8 spiders they counted from outside the view window

clean room and clean bathtub, which made a big difference when washing the kids

staff at the restaurant's bar were knowledgeable about food pairings and offered a fantastic recommendation for scotch after

room service and all other staff were

of heavy wood from original design, difficult for me to lift, maybe not as friendly to seniors or kids

cept swimming pool/fitness), nice and helpful

breakfast was a good selection and amazing accommodation for my egg allergies, thank you

breakfast and the restaurant at ground floor were enjoyable

instance, i didn’t know about the exclusive lounge on the fourth four for free appetizers and breakfast until we checked out

really enjoyed the selection of foods at breakfast

breakfast was not as expected as fairmont standard

the room service food menu was also very small

location, room, bar and food on site

swiming pool and location

hotel, good restaurant, friendly staff, good gym and pool, very comfortable bed, excellent location

pool and hot tub awesome breakfast awesome a little pricy sooooo clean

ee for kids !)

we were disappointed they didn t have room service and instead of a nespresso machine a keurig or room service for coffee could be added

very nice rooms, great location, nice buffet breakfast (free for kids !)

room service availability, it would have been a nice gesture to provide some compensating factor -

t open) and very limited restaurant and room service options

but your room service exceeds

breakfast was included & excellent

it was inconvenient with 2 little kids

great bar upstairs and you can take drinks back to your room.

at reception, valet, rooftop, breakfast: lovely, pleasant, and professional staff

great rooms, small kitchen area, microwave, fridge, coffee maker and utensils

the wifi speed is quite slow and frequently disconnected.

the breakfast buffet was plentiful and kept being replenished frequently

the breakfast was amazingly well made

they accommodated us with both early check in and late check out

there was a small fitness gym with the most basic equipment

wifi was extremely slow and that wait at the front desk was a bit long.

comfortable bed and pillows, a fridge in the room and good wifi

middle east with different culture and they don't think live in a hotel not a home with a lot of kids

wifi was very slow

great room, had room service and the food was really good. lovely place to stay!

but the breakfast buffet was just amazing

room service food and service was excellent. the staff was great. love the room.

the same for the staff in the conference center, casino and arome restaurant

went for breakfast and came back at 12:02 to just pick up luggage and i was locked out

was very slow, fan in the room was noisy and pet fee was $75 which is much more expensive than any hotel i ve stayed at

think its a bit crazy that i was charged 75$ for a pet fee, while i stayed in a brand new holiday inn for the previous 2 nights and was charged 15$

pet fee is too expensive

5), in most of other hotels, it is less than $20!

pet fee was $50 cad for the two dogs

my only criticism would be that the breakfast area was too crowded with bus loads of kids

laundry facility for long term guests, value for money

expensive gym very basic no hot items at breakfast small tv

staff arrange early check in for us to drop off luggage

they helped us with early check in given we had journeyed overnight

location great, close to the highway. late check out was free of charge

late check out

wished they offered some toiletries other than a mini soap bar and one mini bottle of shampoo for the cost of the room for one night

loved the salt water indoor pool, loved that i was able to do laundry for my daughter's soccer tournament and loved the

it was an exceptional experience with every necessary items in the rooms and cute swimming pool

entire hotel is pet friendly and this allows you to book a room with any type of discounted website and simply add

some guest where noisy but it's not the staff's fault. the breakfast room was crowded.

lady preparing the breakfast very nice, smiling , always ahead of our needs

the breakfast was very good

comfort of the room, the friendly staff, the complementary breakfast ( simple but right what you need and you need to leave quick and early), the patio door

breakfast was included and lots of staff to help out. pool facilities and gym was clean.

i like the size of the beds and the comfy pillows. the breakfast buffet was excellent!!

for my wife, the gym was adequate, but she would have liked to have one or more machines for legs

good breakfast, decent gym, clean facility

plastic dishes and forks for breakfast.

gym area is to small and not that much equipment

pool and gym very small. breakfast line was so long we left.

the room was very spacious. staff very friendly and accommodating. lovely breakfast.

i really liked that there was free breakfast, parking and we had access to the pool and gym

breakfast was not bad. kids were happy to use pool!

the big room and the breakfast

ample breakfast - not an employee hovering over the choices as you decided what you wanted .

the pool was excellent

good breakfast and great staff

paid ev chargers were available and functioning

this motel has a great kitchen space for use by guests

shared kitchen friendly staff clean

place to stay, staff is very friendly, a good kitchen

nice kitchen

the provided cutlery in the common kitchen area is very outdated (e