i was advised to ask for hot water for my tea at the bar, but the communication with bar staff who had no smiles at all gave me a feeling that i were

convenient bar in the ground floor

the stay and amandine was very charming and very helpful and even arranged for early check in and late check out

jus enjoyed the stay and amandine was very charming and very helpful and even arranged for early check in and late check out

very nice, friendly and accommodating, minor language barriers were overcome successfully

nice bar excellent service comfortable room staff very helpful

bar in the main lobby

great welcome. nice little bar with large flat screen tv.

close to lourdes station and church. friendly staff. clean room. bar service

10, he couldn t do enough for us,he always had a smile on his face,it was also great to have a bar in the hotel for a night cap

superb staff, simple to park. great location. very spacious rooms. kids loved the balcony.

wifi internet quality

we didn t get wifi connection

it adverties free parking

com mentioned free parking but no mention that it was 200 yards down a steep hill turn left go under the bridge and

free parking outside the hotel

the location is great. parking is right next to the hotel. the beds were comfortable.

but fine for overnight stay, parking a bit difficult but receptionist told us of free spaces in the nearby

notice in this area the public parking is non paying

wifi in the room

wish theres a wifi in every room so we will not need to go down from 4 th floor to lounge area as it was cause me

we did find a nice laundry to do our wash for the remainder of our trip (and found a chinese restaurant near it to eat

poor wifi connection

was walking distance to the lourdes church and surrounded by plenty of cafes and restaurants, wifi worked super fast

wifi did not work and reception did not help. room rather old and basic

the wifi did not work in my room, and the staff did not seem interested in trying to fix it

working wifi.

no wifi in the rooms but wifi in the restaurant and bar which was good

lovely swim pool

it is a nice small pool for the summer, but it is too cold now to check it out

large kitchenette and great bathroom with tube

there is laundry on site and the pool is a bonus

reception and were told that we had to remove all our security settings in order to access their wifi

near to the train station and good wifi

location and breakfast

we were there in non peak season so was good that we could have breakfast and dinner there as not much was open in town

wifi was available and was staffed all the time.buffet breakfast was great.

were very helpful and our small dog was allowed to sit with us in the bar area while we ate our evening meal

wifi didn t work and the tv reception was bad

the check-in was easy, early check in was allowed

thanks hassan! closest to train station.. restaurants bar etc . will be back!

no bar or restaurant. not enough staff to cope with breakfast and reception.

very slow wifi.

decor and not very big, but you get what you pay for and everything works fine, shower, wifi

poor wifi

there was no wifi when i told her she was surprised and told me nothing to do in parallel, the guy at night was

there was no heater and no wifi.

wifi was intermittent and complex , could be simpler and better

our requests for strong wifi connection (i worked from the room) were answered and a fan was brought to us when the room (-)wifi wasn't good at all (-)wifi was poor but owner said she would call her provider to get it fixed - not a big deal since we (-)wifi is a bit slow. works but slow (-)wifi connection could be better

good breakfast and wifi services

wifi didn't reach the bedside of our room so we had to move nearer the door to answer emails and

the wifi wasn t great

unfortunately the wifi was not working on our floor, only downstairs

wifi was not strong in our room

we made the most of the outdoor bar in the wonderful courtyard where it was

spacious room and shower room comfortable bed complete buffet breakfast nice receptionist

relaxing stay, very comfortable beds, really delicious italian food, nice buffet breakfast and very pleasant staff and

very clean plenty of towels quality linen fast wifi and the pizza was amazing

very accomodating and helpful front desk personnel emmanuela. very nice breakfast

opens end of april)

gym not the best place and no free weights

room service was good

limited dining due to recent renovations. no real gym.

it felt very dirty and old in the hall ways, although it said room service was available 24/7 each time we called they said they couldn t do, breakfast was

all facilities worked well except poor wifi in the room

the wifi was so bad breakfast was so limited

needed maybe 1 extra plug in the triple room and better wifi

beautiful hotel in a great location, i was especially impressed with the bar and restaurant downstairs

the wifi does not work.

daily maids service was great and wifi worked well with no issues

the staff was extremely occomdating by offering us an early and late check out

staff was friendly and helpful, wifi was good and had good connectivity

they even gave us a packed breakfast since we were leaving early

the buffet breakfast had many options including cereals, breads, rolls, fruits, eggs, meats and cheeses

breakfast - did not have many choice

breakfast, view from room balcony, comfortable bed, room service.

breakfast, view from room balcony, comfortable bed, room service.

room modern, location, wifi

kitchen is not quite organize yet

we prepared our own breakfast. location is excellent and within easy reach of the grotto

wifi was not useable

breakfast was good and cost only 6 euro

wifi should be in all rooms

get a higher floor for wifi

fruit boiled eggs omelette and sausage cold meats cheese breads juices rooms was clean and fresh laundry and towels every day reception staff and housekeeping staff were polite and friendly relay

personally didn t have an issue in my room, but my friends could not get wifi service in their room

wifi was patchy; sometimes no signal. tv does not work

breakfast was the same every morning

breakfast was dreadful and only available 8-9am

basic breakfast

breakfast should have some hot food being served like eggs,sausages,rashers and fresh fruits not a

breakfast was very good, variety of food. very good location. very nice and friendly staff

nice quiet reception, helpful staff if you need anything. lovely bar area.

the bar facilities came back at night and no one at the bar to get a drink

the benefit of a good restaurant bar and cafe if desired

staff great location allowed us to have a late check out black out shutters for good nights sleep quiet street air conditioning which was

hotel bar and foyer was pleasant and manned 24hr

lovely staff. very clean. reception and bar first class

good wifi connection

early check in.. professional and helpful..

or little french speaking staff

r and reception)

there is a bar on the street, i don t know if it s the hotel s, that plays music on and on and on and

the coffee at the buffet was not very good but he brought us coffee from the bar which was great

the gentleman at the bar was very nice

wifi didn t work. tiny rooms

good spacious room for families with kids

bar was badly stocked. bar person has no people skills. i'd sack him in an instant.

not inviting if seated near the bar waiting area

location near all the important place in lourdes the room was clean and neat free wifi

perfect location. the sheets were clean. wifi was good.

the facility is beautiful and the beds are comfortable. the wifi is strong.

wifi was not great

excellent reception, bar + breakfast staff, very professional

weak wifi

is no parking at the hotel although it is mentioned on the website

everything was good. free parking. location is great - the basilica is just around the corner.

the parking is a little far away and secluded, but it is free.

big rooms, adjoining with kids room - perfect layout and very comfy beds

the spa is not free to guests, which was disappointing

wifi worked

in hotel communal areas was non existent bar was woeful and no restaurant

additionally, the wifi in our room did not work throughout our stay

was no spa as mentioned only two coffee packets in the room

shared private parking.

private parking

the parking spot close to the place of stay

spent a half hour finding the hotel before parking the car and walking to it

late night drinkers have a habit of occasionally sticking around outside a bar next to the hotel and their laughing and talking sometimes kept me up at night

i had little kids) but had 4 single beds

very good stuf exelent location very good parking every thing done ud83dudc4d

wifi not working at all had reported but the hotel could not repair it

location, friendly staff, parking even tho 11 per day .great value for money.

excellent staff, kind, friendly, helpful, allowed us a late check out as well.

the free parking is also a plus

parking available, very helpful employees.

safe parking close to the hotel

comfortable room with good air conditioning (essential during the hot spell when i visited) and wifi (-) the wifi connection was really poor too (-) wifi only works in one specific area

friendly staff, great location close to everything, parking, pet friendly

parking was tricky but staff did everything to help

parking was available but was up the hill and required a walk up and down each time you needed

helpful staff and parking included.

little dated but no complaints. wifi could do with a boost sometimes but perfectly adequate

wifi

no proper wifi

the bar in the entrance foyer was also a nice addition, and the staff were helpful and friendly - even

everything was excellent except the wifi is slow.

would have liked a small bar fridge in our room as we were carrying medication that needed to be kept cold

they have a restaurant, a bar and a terrace outside where you can have a drink or just relax

off heater was okish but i still felt really cold internet connection hit and miss so was the wifi

no kettle, fridge, drinking water in the room and hot water in the bar is not hot at all. sorry.

staff was good but when i complained about the wifi it was fixed immediately and personally that is excellent service

bar wasn t open & wouldn t open as lack of staff & there is no ac in the rooms - it was 38 &

we trued to avail their breakfast. it is just fine.

to massive free car parking facility -arrouza carpark - rooms spacious and nice restaurant and bar area downstairs

breakfast price.

breakfast

s you would expect, dogs not allowed in any of the area)

perfect location on the riverside, 5 mins walk to shops and bars, 7-8 mins to busy pilgrimage site

nice, friendly staff, bar open until late in the evening

could do with more bar staff

staff were helpful but the reception staff doubled as bar staff on saturday afternoon

also could do we tea facilities in the room, you can go to the bar and get pots of boiling water etc to make if you have your own teabags but have to carry up in

bar staff, receptionists and maids always a joy to be with

have liked a mini bar /fridge to put bottles of water and additional plug sockets closer to the bed

location, parking in property

a very short walk from all the stuff associated with lourdes itself, room was perfect with ample parking at the rear for bikes and cars

walk to the churchie stuff and eateries,, ample on sight parking for cars & motorcycles, the staff couldnt do enough to help, especially when my bike broke

secure parking.

the room, the food, the location and the parking - perfect

t much choices) a lot of groups that made a lot of noise wifi very

in addition, kamna also helped us out tremendously showing us how to do laundry and arranging a cab service for our pick up

the wifi is super slow and not very reliable. the breakfast is just ok.

had problems with wifi connection in the room

no tea & coffee making facilities in room, wifi patchy at times,

coin laundry on site was a benefit

everything kitchen ware is on the room when you arrive, that's great

it's awesome that it is equipped with the mini kitchen

breakfast available

very comportable bed, good water service, good conditions kitchen goods and more

a family trip, we are 15pax in total including kids

enjoyed the extreme friendliness how they welcomed us and pursued the opportunities to help the kids

it was a very crowed time but he did arrange a parking space for us

the location is perfect with its own in premises free parking

wifi worked well on the first evening, on the second we had some problems

want: nice location, affordable finest food, very clean and comfortable rooms, easy wi-fi, free parking and great service in every possible aspect

it's easy to access all the local sites by walking for ten minutes, they have free parking and parking is also available opposite the hotel

safe free parking on own premises

breakfast was very nice, the beds were perfect, we've rarely enjoyed better beds than in this place

breakfast quite simple

old building. non comfortable roms. breakfast.

good breakfast at reasonable price. friendly staff.

the owner was great and lovely! free parking everywhere.