we were not informed that the pool was out of service until we went to get in the pool.

the breakfast was very good and a variety to choose from

man that was in charge of the breakfast was awesome

the breakfast was a full breakfast, not continental

hotel was full so breakfast was pretty picked over

the pool!

staff friendly and helpful, quiet and awesome pool/hot tub

beautiful swimming pool

very clean pool was awesome

pool area best i've ever been to

breakfast was very sparse and not up to the standards of best western properties!

and the breakfast was good too

breakfast eggs and potatoes were not hot--------------------------

breakfast was good - standard for this amenity

hair in tub drain and breakfast was cold

location, large parking lot for oversized vehicles (dually truck) (+)parking was good (+) bed the parking lot was more potholes than smooth driveway

indoor pool and was able to bring my dogs they do charge a 20.00 pre pet fee.

clean, quite, and the accommodated my request for room close to pool

great breakfast, friendly staff, good parking and location, loved the pool

especially the pool

great breakfast, friendly staff, good parking and location, loved the pool

we also wished there were more protein options for breakfast

the price $55 was an excellent bargain. great breakfast, very clean

hot eggs, that i usually eat for breakfast, but staff explained wyndham does not serve hot eggs

good breakfast

liked it all maybe more hot items at breakfast

breakfast was good

staff rooms clean pool was great breakfast was great everything worked

friendly staff. great breakfast. good value

would like a little more verity at breakfast

free breakfast

soap, toilet paper or towels in room trash left in bathroom sink pool closed breakfast was

soap, toilet paper or towels in room trash left in bathroom sink pool closed breakfast was

breakfast wasn't ready until 715

breakfast was average. staff very kind and hard working

very wide selections on the breakfast buffet

no breakfast and no vending machines

breakfast area closed and locked at scheduled breakfast times.

breakfast was typically quite basic, with packets of dry oatmeal or sugared cereals, cold milk,

breakfast was cold cereal. no fresh fruit. sunny d offered as orange juice.

there wasn’t any breakfast. the tv remote did not work . the outlet by the sink didn’t work.

shuttles

the most awesome thing of carlton inn was the shuttle service and proximity to mdw

staff and shuttle drivers were amazing

we left our car here while on vacation and were shuttled to the airport and picked up at the airport when our flight came in at 2 am

good quality motel with excellent breakfast

the room was large and spacious, the tv was working. it was quiet, there was free parking.

it had decent parking

no children s teams or partying kids

the gym was a good size with all the necessary basic equipment

the swanky, nerdy, studious vibe, the great views, the spotless rooms and gym, the friendly yet very professional staff

restaurant food was great and room service was perfect fit

we ordered room service for breakfast which was very good

the breakfast was great and also the room was extremely comfortable

breakfast was probably one of the best we've had anywhere we've stayed

they love the pool, its always clean and not very crowded

pool wasnt open

breakfast was good. rooms were neat and clean. hot pool was small but great for kids indeed.

the location for perfect for us to visit our kids at uchicago

great staff, bar, gym, restaurant but best of all, the comfiest rooms ever

bar service was extremely slow to the point of wanting to leave and the hallways were very warm

nice cozy bar and lobby

great food super staff, wonderful gym

location, fitness center

fitness center was small but also clean

they did let us use the restroom attached to the fitness room to change clothes in at 3:30 which was kind, but not ideal

beds were fine, clean enough, fitness room/snack bar/amenities were nice to have.

there is a fitness center off of the lobby

it was located perfectly for food and for what we wanted to due. great shuttle service!!

nice gym convenient to eat with restaurants and whole foods around

the fitness gym is cramped and somewhat limited

location was super convenient to the university of chicago with free shuttle service anywhere on campus

they made us aware of the shuttle service

breakfast was hearty with lots of cold & hot options

pool was locked at 9:30... closes at 10.

nice fitness area and pool

gym and pool with gorgeous view

came there for the pool for our kids and enjoyed about 30 min of it

didn t receive a single bit of room service as every time we came back to the hotel the towels weren't replaced and not even the

hotel was clean and very nice. staff was amazing and helpful. breakfast was wonderful.

i liked the gym room and breakfast area

gym was also nice

they have a pool , breakfast and very clean , close to my home

one security guard was constantly harassing my kids and threatened to evict them out of their hotel room for no apparent reason

the room was not very clean; a hair ball from the previous guest and no bar or liquid soap.

we were there for three nights and room service came every day to clean and change out towels

smell in the room and corridors, room service not great, rude staff at breakfast,

desk people argued with me over changing my room when i asked to be moved to avoid screaming kids in the next room

gym could have been bigger with addition of rowing machines.

the gym, steam room, and pool were a nice touch also

gym was okay, my partner enjoyed the steam room

the gym, steam room, and pool were a nice touch also

location, roof top bar, gym, staff

was our first christmas trip to chicago and we needed to find a hotel that was close to where our kids live

drawers for smalls ie underwear no room service very loud room from side street noise internet did not connect as reception set it up

room service didn t come to clean up during our entire stay

no information in the room, such as wifi password, near restaurants, available services.

anything about the room i didn't love, however, if i could change one thing it would be the gym in the building

poor service levels. poor room service - limited menu

pool closes at 4? that s completely insane. really bummed about this.

lobby bar is super cozy and the drinks a great

the lounge bar is pricey, but that is to be expected in a big city.

only thing that was odd was that i was told i would only get room service if i requested it

kids playing in the hallway late at night and pulling on my door handle it made me feel a little

the gym was accommodating and the outside sitting area was extremely relaxing, but could use a little

friendly staff, even got a free room upgrade and early check in (thanks erica

in addition, the included hot breakfast was decent and added to the comfortable and

nice & clean, the breakfast was complimentary & very good, there is also a little indoors pool & gym

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient in building parking, super friendly and professional,

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically laid out, including a stove,

pleasant staff, good breakfast and nice beds.

in wicker park was good - room was a good size, the bed was comfortable and bathroom clean - the gym was decent - onsite bar/restaurant was

excellent breakfast

would have appreciated bacon or a variety of fruit at breakfast

my key did not work for gym. so had to ask reception to open it for me every single time.

the bar and good closing early. other than that great stay!

i would have liked to have more equipment at the gym

gym facility also nice with clean and up to date equipment

the hotel is beautiful, the rooms relaxing and well-appointed, and the lobby bar and restaurant always bustling

we had drink and a light meal at the bar which was very perfectly prepared, in fact it might have been one of the best pieces of steak i

we enjoyed drinks at the bar on our last night

bar not open, no room service or housekeeping that i could see

we arrived earlier than expected and they allowed us for early check in

rooftop bar is mostly inside and can be very loud and chaotic

laundry room was great and you could use your card no coils needed

location, breakfast, laundry service

i and my kids was very upset when i took the kids down to the pool and they had cemented it in and turning

the laundry service is nice however, but housekeeping is only after every 3rd night if that's an issue

our kids loved the room and the facilities and the breakfast

arrived early and called to ask if it was okay to leave our luggage at the hotel so we could go site seeing

the bar is beautiful

prices of in room bar and snacks could be cheaper. should offer free internet

bar food and service was amazing

cool bar, gym had lots of machines and weights, free good coffee in the morning, very friendly staff and

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

could not find the switch to turn off the bar lights

bar and restaurant with great service and offerings

great location and cool design. gerin at the bar made the best french75. he was awesome.

we enjoyed the live jazz by the bar in the evenings as well

the staff was very accommodating with extending late check out time so he could get some rest to see if he was feeling well enough to travel

many stores, there is a 7 eleven around the corner, definitely is a good place to stay, the hotel gym is very good

kids felt the pool was small

wish there was a better menu in the bar restaurant

the bar downstairs

location. restaurant and bar and breakfast on property

there were a ton of kids in the hotel and never did we hear anything from inside our room

the pool area was very relaxing

the lobby amenities were fantastic, as well as the pool.

buffet for breakfast was great, we used room service

say there was anything we didn't like, but ya know a coffee bar would have been cool

well equipped gym

the gym was good and overall vibe was top

staff, clean, modern rooms, complimentary water bottles, close to food, bar & coffee shop

good. value with restaurant and bar on premises.

brought our pet frenchie; no pet fee

rooms are a good size and very comfortable filtered water and bottles on every floor free laundry

really appreciated the friendly helpful staff, gym and lounge area, and the tv channel with hotel information

free laundry machines and decent gym

i was able to order room service from the room and they brought it up in a timely manner!

location means it is possible to walk everywhere but at the same time it is quiet, had a great gym where i spent several sessions burning 400 calories on the heart rate monitor equipment

location and gym.

the room was also spacious for a king and the bedding was comfortable

we had a nice bottle of red wine and the view was perfect the top bar made it that much better for us to have a few drinks and get in the mood before going out and

the bed, bathroom, and gym facilities

room was in great condition, really big and there was a door between the bedroom and kitchen space

great location, nice breakfast, spacious room with a kitchen area

everything was great! location, was perfect. breakfast great and staff are nice.

the breakfast was amazing too

the rooms are spacious and well-equipped with kitchenettes, perfect for those looking to cook their meals

i called for an early check in they kept saying nothing available

loved the big rooms with comfy beds, friendly staff and the gym.

the gym in on point, and they have those beds that you want to call after you leave and find out what

the bar was nice

were able to accommodate early check in and concierge was able to deliver a bottle of champagne that met us in the room when

the hotel was amazing. having the bar downstairs and the location was unbeatable.

room was comfy, i liked the gym, staff was great, cute art & furniture

- the bar and restaurant were closed due to covid, and there was no business center, pool, gym, etc; our glasses were a little dirty and the beds were a little hard

we arrive in the hot-point time ,when restaurant, gym and other shared rooms were closed,due to covid

that most hotels provide for free, which included things like wifi and access to the gym which is normally included free of charge at most hotels

to check and they put me in a different room because my room still wasn t cleaned by room service

we were allowed early check-in and late check out which was wonderful

the room service attendant made a sweet little bed for my daughter s stuffed animal when she cleaned

it does not have its own restaurant for room service. italian village food was very marginal.

it was perfect for a family with kids

sensor-activated snack tray and refrigerator was a frustration for a family with kids, as the sensor and charge information is not prominently displayed, so families will no doubt

you had to squeeze around the door to get it shut; someone of larger stature or trying to fit kids in the tub would be very difficult; however, the bathroom was very clean and updated

00 for early check in or they would text me after 12:00 when my room was ready

from chicago, and to be honest, this is the best hotel i ever stayed at, nicest lobby, gym, and location in chicago

were there after 11 am) even though the room was ready

ecked the

small gym on the 3rd floor was a great bonus

unable to connect to wifi.

small gym and a charge for everything automatically. and over priced restaurant.

in the city centre,clean and cozy room, helpful staff, water and coffee for free in room, good wifi

cherry room for breakfast not great so we started eating out for breakfast

coffee at breakfast could be improved, but that's minor, as otherwise a truly great hotel!

design is well thought with the gymnasium touches in the room which was fairly spacious for s double bed

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance (+)this hotel can t wait to come back fernando at room service very helpful if i ever open a hotel i want him to work for me every hotel needs (-)more food options for room service maybe? (-) if i had known that i would have ordered room service on sunday and not invited friends for breakfast on monday (-)room service menu options too greasy. (+) love that the heat works well and that room service was superb (-) i texted room service (love that function by the way) and asked if they could bring another robe or if i (-) not having ice machines on floors and having to call room service was an inconvenience (+) prompt room service with varied menu

breakfast service in the room was good and on time

the kids and me were sneezing all of the night because of the dust

example, a mandatory daily $25 wifi fee, mandatory daily $25 food fee, and mandatory $25 daily spa fee was applied regardless of service usage or not

few amenities for kids

loved the gym facilities and the treadmills facing north

cookies for kids on check in

staff was always helpful, fitness facilities were superb, bar and room service were open so it was a great stay

staff was always helpful, fitness facilities were superb, bar and room service were open so it was a great stay

between the gym, the pool, and the

is great for kids

helpful reception staff, stunning lobby, very clean, comfortable beds, good room service

very nice hotel bar with great drinks

friendly staff, big and clean room, good gym

no complimentry internet no mini bar no robes and slippers

the gym was fantastic! the peloton bikes were a huge plus, i may actually buy one!

there was no one at the bar or cafe for 2 of the days we were there

lobby bar is a great place to meet other guests

the lobby bar really jumps at night and the cocktails are delicious

we liked the fact that the hotel bar and front desk were one and the same

gym

the gym in particular was really new, and well equipped

hotel pool is a postage stamp and was filled with kids

a bit of a walk to parks, very crowded on saturday night (couldn't visit pool with kids).

uldn't visit pool with kids).

we had a wonderful snack and cocktail in the lobby bar and the hotel is located in the most perfect spot in river north

it felt like we were in a gym