no continental breakfast .

shower did not work well. laundry facilities were out of order.

laundry facilities were the only hiccup i had

your pet friendly,but don't enforce clean up from owners. laundry on site,but to costly.

no ice in machines no.laundry facility tvs not working again 1 shower towel only hi

the pool was cold but we still enjoyed it!

the breakfast was amazingggggg

breakfast great. rooms large. pool was out. staff was friendly.

would be nice for the breakfast to last a little later, but other than that everything was great

location is close to the city, ok breakfast. decent pool and small gym.

had a hard time finding someone to break a dollar for quarters so i can do some laundry and after i was able to do laundry someone got into the dryer and stole some clothes

small kitchen very useful

the last night of our stay there was someone in the room above us doing gymnastics, or maybe they own a buffalo

did use the phone and the laundry facility while they're there

the rooms were clean and has a full kitchen (with everything you need)

breakfast

parking was easy, breakfast was provided, location felt safe

breakfast in the morning was not great but again, super nice to have it being one of the cheapest

breakfast is good! the room is nice! although the bath tub is too small

the location was great. they accommodated an early check in which was great too.

everything was great. great location. great price. good breakfast.

also, the free breakfast is great and has several options for everyone

breakfast is a 10.

there weren't plastic knives available at breakfast.

breakfast was well stocked and clean

loved having breakfast included in the room price

bottom of pool seemed dirty

a pool for the kids and everything thing has been walking distance

breakfast was great

room was clean breakfast was good the location was great the staff was friendly n helpful.

location, pool, breakfast was great for adults and kids.

size of room was great especially with two kids

room (accessible) with kitchen & living area spacious & well stocked

room was perfect for being able to sit at the bar and spread out laptop and papers

room was superb, beautiful kitchen, very comfortable

bad to say, the only thing is i wish you could opt out of the resort fee as we didn't use the gym, or car service or visit the museum

staff, free bike rental, outdoor patio area, gym, ajax restaurant $30 credit, comfy bed

extra pillow already in the room, great restaurant recommendation when room service wasn t available and hotel location is perfect

have been mentioned at check-in that the bar and restaurant would be closed for the holiday party

though flyer indicated specific hours for room service, they closed early one night and then opened late in the morning

i loved the use of the gym, the trx room, the pool, the hot tub

we loved using the pool, hot tub, gym, and the grand hall

we loved using the pool, hot tub, gym, and the grand hall

didn't use pool but it looked really nice

property amenities (free coffee, gym, 2 hot tubs, swimming) as well as fully stocked, high quality in-room amenities (cutlery,

on top of it all, number one reason i stay is my can come and there is no pet fee

complementary wine at the bar for happy hour but no snacks to go with it

burrito included in the service charge was tasty and a nice perk, as well as the free teatro shuttle that was able to take us to ball arena, although it was a short and easy walk on the way

had upgraded us to a king bed, had a bottle of prosecco in our refrigerator and accommodated a late check out at 1 o’clock

coffee in reception was not always available. bar closed at 9.45 which seemed a bit early.

i made a spa reservation for her under her

breakfast, valet, hotel honored special requests,

booked poolside weddings early on the weekends so for the guests who wanted to enjoy the pool, it s use

the staff at breakfast was outstanding.... whoever hired the staff did a great job

spa was great, gym was great, room was comfortable

ilet paper, etc

no room service

location was super convenient with breakfast downstairs at snooze and room service from the

only issue was late night room service

front desk staff (gracie) and terminal bar staff (moses) were amazing (+)hotel s amenities were abundant, from a welcome glass of wine to a free drink at the terminal bar and free scoop of ice cream at the creamery (+)superb location, cocktail bar great. staff very friendly and helpful. (+) there are cafes, a bar and restaurants within the station (+) we also spent some time at the bar upstairs and it was very elegant (-) mini bar should be stocked and not empty (-) door opened right into bar area (+) also, the complimentary beverage at terminal bar and ease to get to bedroom

no breakfast

no breakfast

hotel has tons of lovely old world charm: amazing bathtub in my suite; spa like

unique and interesting building; very friendly staff; gym was amazing; location was unbeatable

access to a full gym and spa was also great

the gym was well equiped for a hotel gym

ved the pelotons) and thoughtful touches throughout

as i only stayed one night and it was a quite pricey not to mention the prices for the mini bar in the room it had a lot of options which was very nice just the price for the amount was way

very nice and clean. bar upstairs was wonderful great food great drinks great atmosphere

gym is also a bit

e day coffee with no water, other day coffee with no sugar or last day coffee

i think kids would enjoy it but for just my husband and i we thought it was kind of creepy

location. room service was excellent.

location is good, gym was good, and the decor is cute

kids were moving into the lower floors, so the lobby was hectic and the elevators had a long wait

staff was very friendly and they have the cheapest pet fee out of the hotels downtown

gym was good and had a great view

pool and gym closed due to coronavirus.

the indoor pool was very nice for adults and kids

the heated pool was open and amazing

room wasn t ready until 5pm after asking for an early check in, kids running the place

room service messed up

no restaurant or room service

no room service!!

great view; wonderful pool

breakfast was awesome

nice room, clean, great breakfast, friendly staff

i wish the pool was bigger or kids pool & adult pool

in the trash cans in my room their was dead bugs by the window in my bedroom and their was a used bar of soap left in my shower with someone's hair on it

room service menu

restaurant, shopping, coffee shop and great bar area

wooden drink tokens that we could exchange at the airstream bar in the lobby for a free happy hour drink, and a maven car service that took us to meow wolf and

the front desk gentleman made no attempt to offer it anyway, or get it from the bar right there to show goodwill

we had access to a great gym too

gym was fantastic. mexican restaurant downstairs was great. great lovation

and early check in for marriott bonvoy members, i was able to enter the room at 11:00am, which was

we got upgraded for free and they also offered us a late check out

hotel is in a good, convenient location, and it was great to have a bar in the lobby, as well as the ability to buy food and snacks

loved the bar and the bartender was very personable

at the front desk and shauna in the bar were awesome

i was told by the girl at the front desk in a very rude derogatory way that smoking and pets were not allowed

wonderful in hotel bar with food late and the service in there was excellent

the staff was amazing and the onsite restaurant, tequila bar and their staff were amazing as well

i received an early check in and the staff was attentive to their mistakes. i got some good rest

the location was great! i also appreciated an early check in and out time.

the free breakfast was great( eggs, potato, sausage, bagel, coffee and more)

the breakfast has so much more to offer than a standard continental

full kitchen, large suites, location

location, price, the breakfast included was really complete

the location is great! bar in hotel is great!

no breakfast or lunch and the bar isn’t open until the restaurant opens for dinner

mini bar as lacking options - especially considering no room service or vending machines

there is a very nice restaurant and bar on site with additional options within walking distance

the gym was clean with plenty of towels

celebrating our anniversary, so we tried to roll with the punches and enjoy our night out, sans kids

free drinks (2) on weeknights at the bar the kitchenette was nice and modern, but not well stocked

hotel was very clean, friendly staff, the bar made great drinks, and the free breakfast was very good

having dishwater is great with kids

what about the laundry service

did not like that even though our room was ready at 3 when we arrived we were still charged a $20 early check in fee, i also did not like that there was no parking with the exception of the $50 a

allowed me early check in

the gym was great n same floor and so was the bar with incredible staff and great views

the cleanliness was nice. it was a nice location and the gym was amazing.

the room service was very very bad

may have been due to covid short staffing, but they do not bring things up to your room

rooftop and gym were amazing and the room was clean and comfy

cocktail menu was not accessible for room service

om service menu is very limited compared to ordering downstairs and bringing it up yourself) nor

isn t hot breakfast on sight aside from pastries which meant to get my kids fed early in the morning

kids talk about it allll the time! can’t wait to come back!

hopefully in time there will be a bar

if you re doing anything at coors field it couldn t be more convenient, great views & the pool was also great

beautiful gym and views. close to downtown!

tv and wifi wasn't working

dirty, poorly supplied, no one answers the phone, uncleaned gym and room, unknowledgeable staff,

no room service

into consideration that there is no pool or gym, it would ve been a good idea if they include breakfast

gym was closed

the gym is well equipped and not much used

the lady at the desk literally abruptly interrupted my question about concerns of my laundry on the premises

fantastic view, wonderful shopping, very relaxing, great shower and a real full size kitchen!

room was great, it was like a studio apartment with living room and kitchen

kitchen

also, i liked the whirlpool and gym and the big fridge and option to cook my own food

quite kitchen clean

full kitchen in every room, hot tub & pool plus delicious free breakfast

we arrived with 2 kids 10pm and there was not enough towels for everyone (we made reservation for 4 people)

breakfast was great

i was throughly please from the valet , to the front desk , bartenders to the room service and room itself

our room was really spacious and the hotel bar was really nice.

neighborhood was safe and nice to walk around with kids

the pillows in our kids room were actually much better

kids were in separate rooms, which was a concern for me and my husband

the breakfast is not the best but it's ok

awesome exercise room & continental breakfast.

the indoor pool was ok; not to my likes

was convenient to the places we were going, room accommodations were good and ammenities (gym/pool) were

the location had a pool and a gym.

quiet room/ kept sun out. comfy bed. pool was amazing. bar was nice.

lobby bar food was horrible and overpriced.

the valet guy liked to floor it on every straight away and almost hit me and my kids multiple times

they have a bar located on the 1st floor and a gym that open 24/7

the gym is excellent as well

pool was not available

we liked that the pool was open and so we were able to swim.

pool was being renovated so unable to be used.

the pool

i wish the pool didn't close at night

good gym. very good breakfast

layout of the room was a bit odd and the sofa bed was a bit small for out two kids to share

time at the fireplace in the lobby and even took in part of the sunday night football game in the bar area

breakfast bag was a joke, the first day we got a tiny bottle of water, a muffin, granola bar and a banana, for the next days they didn't even have a fruit, even one of the members of the

shampoo/conditioner/ body gel dispensers, absorbent towels, lots of mirrors (for my wife), full kitchen with large fridge, and even candy in a candy jar on the kitchen counter

wifi worked fine

gym is unusable, you need to ask for mini fridge, and scheduled water stop was mentioned only upon

breakfast in restaurant was delicious

friendly staff, walking distance from union station and bus. gym good. very clean.

the food was good, but way overpriced for room service!

the room the very up-to-date and comfortable. the breakfast was delicious.

they had a delicious breakfast burrito and the staff was very friendly

centrally located. great restaurant and bar onsite.

beds, pillow, room service was lovely staff (particularly chloe) on check in were super friendly late check out (+)close to everything downtown, great room service. (-)we got room service. the food was very cold and had no flavor. we should have gone out. (+)staff, front desk + room service (-)room service or restaurant open on sunday evening after long travel day (-)staff wasn t very friendly. i missed having room service and spa facilities. (-)lack of room service with regards to cleaning the room and getting fresh towels (-)really room service, more like uber delivery (paper bag, disposable containers & they ran out of bottle (-) room service - like new towels, making the bed - uh no, only 1x in four nights

great breakfast place across the street at syrup

watch also for soap bar wich may cost you 12$

great coffee shop, restaurant and bar in the lobby

bird songs in the elevator, the wildflower seed room key holder, the room amenities like the mini bar and clothes steamer, and the staff

hotel is a really unique and modern style, and the view from the bar upstairs is great

i was looking forward to a nightcap in the lobby bar after the theater (~10:30pm) and the bar was closed down

room service -sarah was exceptional and anticipated our needs

year we forget to make reservations for the fourth of july at the spa and wish they would book additional staff so there was more availability

staff, awesome room service and they welcomed my dog tiny

spa was closed due to covid 19 not the ritz fault

access to the spa is charged extra - spa felt a little outdated.

in addition no room service as well

also went bar and it was understaffed

room service options

room service was wonderful

the wifi didn't work to well when k was there

the room was great, spacious and very clean. great pool, gym and outdoor space for working out.

no additional payment for guest or kids

no additional payment for guest or kids

the courier restaurant and bar was wonderful, great drinks and food

the free wifi was spotty.

location. breakfast. clean. gym

gym, breakfast, friendly and accommodating staff

excellent location and great breakfast.

breakfast options were very nice

breakfast was plentiful and had healthy options

amenities for working

see the qr code for the room service menu until the next morning because it was so small

room service not available, but there is a restaurant on site

great location, great bar restaurant, great amenities

room service, i feel like blaming covid for this shouldn t be a thing any more

proof even if we were on the sixth floor , we heard all the sirens and people talking next door kids jumping on the bed it was pretty hard to sleep

pool and hot tub very clean and accessible

my granddaughters also loved the clean pool

gym and swim pool available

nice rooms and good workout gym and pool area

apartment is very well laid out - open plan living space and kitchen

the gym facilities are amazing and the location is super

full kitchen and very nice pool/outside area

never really used the kitchen, but it was nice to have the full size frig and other appliances

honestly loved everything. so grateful for the option for early check in and extended check out

sounded like kids were jumping and running constantly on the floor above me

around 6pm- i asked for drink tickets for the inconvenience - i said i needed 4, as my adult kids were with us

plus, the additional services like the pool and gym were a nice addition

comfortable room, wifi, free coffee and refreshments/drinks throughout the stay.

i also enjoyed working out at the gym in the morning

the worst thing was the $75 pet fee

have disclosed up front that pet fee was $75… i assumed pet friendly meant he could just stay with me

nominal pet fee, so i'm happy

the laundry was free and there is a self serve store for food, medicine and personal items

having the kitchen area was great when your on a travel assignment

family friendly, clean, great service, great swimming pool

studio was spacious with large tv, nice kitchen, large walk in shower, good sized desk and couch

the pool was shallow and we would have enjoyed a hot tub. literally our only negatives.

the pool was so fun and breakfast at the hotel was delicious and the stay was everything we hoped for

breakfast w/good variety and friendly breakfast staff

breakfast was good. late check in the gentleman was very nice

excellent service, hot breakfast.

pool was super dirty and we could not use it

super clean!!! and the best front desk staff! very nice fitness room, two treadmills.

it’s located very well, breakfast is quite good, and provides complimentary parking.

she also couldn't find a key to get in the laundry room to get me any

parking close; provided guest laundry.

there were no laundry facilities and that their internet wi-fi policy was you had to purchase it separately it

i hated the fact there was not a way to warm meals a microwave in the office or laundry room would of made my stay much better

lock in laundry room broken

clean, breakfast is great, close to a park and restaurants, heated pool and hot tub

the inside of the heated pool area was too cold when you got out.

breakfast setup is well stocked and well maintained

bathroom extractor made noise when it was on for a while, the pool water was very cold, these are only

great breakfast, clean rooms and great service.

$30 pet fee

you had a gym

no! i am excited for the pool to open with the renovations

gym and pool excellent

late check out was difficult despite not being fully booked

staff was friendly and room was clean and spacious. breakfast was provided in the morning.

was no breakfast available

breakfast could have a few more healthy alternatives.

our flight got in early and they were able to give us an early check in for the same price

betted breakfast

nice gym, quiet, lots of choices for tv programs

didn't come equipped to enjoy pool and hot tub

had a small indoor pool and hot tub, gym was nice, and food in the morning

there was also a gym

our room was clean, beds comfortable, the window shade was brilliant; the kids swam in the pool and the area was clean

pool, restaurants, neighborhood

has a well equipped gym

loved the pool and gym facilities, and the suite we had was fantastic

the rooftop pool area was a special touch

room service from the wood very unique pretty comfortable great snacks and drinks in the room my

didn't realize the pool would be closed during our stay

like the place is going through renovations so short on staff, cleaning only once a week, gym and pool not operating

comfortable room clean hot water and great shower pressure pool looked nice

no bar hotel or restaurant, no pool

seems like the place is going through renovations so short on staff, cleaning only once a week, gym and pool not operating

location, room service, overall facility (sketchy area with lots of construction) and amenities (no restaurant, no pool or hot tub, no room service, etc

bar and food were great, also had breakfast one day, parking was easily accessible in the

there are two peloton bikes in the gym which is awesome

coffee bar is great

the gym is small but the equipment is high quality and in great condition

gym was great. beds were comfortable. room was clean.

bar tenders were so friendly and helpful

the gym was very nice

bar was great

very clean. nice bar and amazing bartender, rick

bath and shower were large, warm, and accommodating, the little eating room was quaint, and the kitchen was well stocked

freshly cooked, very friendly staff, lots of amenities in the room including turret room and kitchen

room was spacious and beautiful; the kitchen was a bonus

my room was cute and clean and had a full kitchen

the kitchen was really nice

be able to stop raving about the place and such a great layed back atmosphere and oh a roof top bar

the kitchen is fully stocked and breakfast is custom ordered and cooked in front of you

is made to order, water filters for sparkling and regular water on each floor as well as ice and laundry facilities

the roof top bar and patio is a nice place to relax, even without drinking

enjoyed the room amenities like the big shower and kitchenette

no pet fee

laundry facilities were out of order.

dirty laundry, vending room & walk ways

the location, the staff are super friendly, clean room. breakfast was a great variety.

outdoor pool, not open due to season

the kitchen area & guest laundry was nice.

wifi didn't work half the time

staff was extremely helpful, parking was in abundance.

stopped in at 1 pm hoping for an early check in

had to replace the bathroom light myself, broken appliances

the location, the staff, the shuttle service, the rooftop view, the pool, hot tub and bar on the rooftop, the turntable & albums in the room, the restaurants in the hotel, almost

location, kind staff, loved the rooftop area and loved the bar and decor

the 'kitchen' is awesome alternative to check-in process

the bar staff were fantastic however

cent) coffee, cold drinks, wine, beer etc available all day at the kitchen worktop reception free of charge

great location, fantastic bar and restaurant on ground floor

no body wash or soap on the shower

the social areas were nice. pool, bar, coffee area were good along with the staff.

beautiful pool area

location - although music until 2 am saturday night from bar next door.

rooms, friendly & professional staff, fantastic bar & restaurant, great value, on site

nicr bar

they texted me almost every day about one thing or another, usually an enticement to go to the bar or eat there

excellent restaurant, great hang out bar and lounge

always the bellboys in valet are the best followed by the room service staff

had to order room service which adds unnecessary additional costs to the stay

loved the brunch and the gym was amazing

the breakfast was great but expensive for room service

toro bar is great

the late check out time.

it was very comfortable and quiet. they offer a late check out which is convenient

nope.. breakfast included a great overall stay

everything else was good late check out is nice

the breakfast is not all the good and very little opinions