pool and landscape was amazing! very beautiful and relaxing atmosphere.

lighting. could use updating. gym is small, but at least it has one.

the room is a bit dark. self service laundry is a bit expensive.

expensive laundry door wont close

we felt good and would come again if we‘d stay in orlando. the gym was nice.

breakfast was good and the staff was very very nice and the room was very clean and the pool was awesome

staff and amenities were wonderful. need another dryer and a/c in laundry room

the staff here were incredibly friendly and kindly provided an early check in

loved the friendliness of the staff, the cleanliness of the location, the quality of the breakfast, and the shuttle services to universal

pool was small but not a major thing

drinks for dad, nachos for the kids

without paying extra, nice lady on reception, great breakfast, great room, very clean, great wifi, great position, hard to find any thing wrong, finally happy hour, free drink

there was no hot meal order at breakfast to make omelettes and no room service.

to walk to you name it they have it del frescos hooters outback eat at joes all that is close the gym is good have a pool that s ok and the breakfast is good

wifi is excellent and shower hot immediately on top floor

laundry downstairs was great

the pool and spa were spotless

there was food, crumbs, it wasn't clean they did offer to clean it but it was like 11 at night my kids were in bed and it was our last night there so i told them don't worry about it

it had a nice pool, good breakfast, and located close to all attractions.

the rooms were very clean and spacious, and the kids loved the breakfast

room service closes at 11pm

pool facilities excellent as always and open late at night which is great for kids

breakfast could have more options, specially for kids.

pool and the hot tub were great, love the fact that the pool is also heated :) and bar and grill access also pool towels on site is a plus

was excellent from the room to the pool and the restaurant gym game room and all thank you so much

my stay was literally 5 days and none of those days did they put in a new bar of hand soap, toilet paper, nor did they change the towels no the less the bedding

the 2 bedroom the breakfast pool jacuzzi everything was great

you could hear kids screaming in the pool until late at night

the laundry room was out of service so i had to throw away my kids filthy clothes

hot tub and pool are open in december

breakfast and room.

pool is amazing and location is awesome being super close to icon park

could have a better pool

hotel was clean, and the breakfast was excellent, we didn’t use the pool but it was nice

cleanliness, gym, location, friendliness, comfortable, view, everything was amazing

we were also charged a pet fee when we had already been evacuated

that they are pet friendly and do not charge pet fee

arrival i learned that they charge an extra $25 a day for a pet fee and i did not see this anywhere on the listing before hand

location - no pet fee - room size - great for when traveling with a large pet crate

loved that i could bring pets and the pet fee is pretty cheap 25$

they also advertise having an ev charger but it was not working the whole time we were there and the employees had no idea of

i like they have microwave and fridge to keep the milk for kids

pretty outdoor pool

it’s worth it , with or with out kids :) everything is close by that you could need

friendly staff, good gym, ease of travel to universal.

two beds, couch w/sitting area, plus a kitchen with fridge

i like the onsite coin laundry, when traveling with babies is a must

one of the laundry machines didn't work properly and no signs letting you know so wasted money on a load and

ohh laundry room that is a plus when you travel with kids

pool was not open

maintained property, pet friendly with reasonable daily pet fee

acceptable pet fees

was in a great location with lots of family friendly things to do, pirate cove mini golf, wonder works museum, lots of restaurants, there’s a convenient store downstairs and a

you get to take advantage of the pools, fitness areas, dining options, and more at their sister properties (rosen inn, rosen inn

had everything i needed and a nice gym and pool

good gym open 24hrs and pool open to midnight (great for teenage kids)

very easy drive to universal studios pool and tiki bar open late very clean and pleasant looking

a little too loud, dirty buffet plates, small pool area and no shuttle service to conference center

decent gym

fee and shuttle times to theme parks were limited (we were unable to take advantage of it)

amazing breakfast! amazing room! amazing staff! amazing price! allowed late check out!

the breakfast the staff and the location

need microwave in rooms for kids, but its in lobby so thats fine

free parking good selection for breakfast nice clean room good size for a family with 2 kids

i also appreciated the nice pool, which was perfect for unwinding after a day of sightseeing

so we did not waste our last full day we requested an early check in

breakfast was great and convenient. location is perfect for the convention center.

the pool was great. the beds were very comfortable.

breakfast was good

pool is heated and was amazing, not too deep, perfect size

friendly staff, beautiful view, great hours on the pool and other activities

told that my kids would be able to go to activity room alone at check out but instructor made them leave and

only one swimming pool, but plenty of other activities for kids.

only one swimming pool, but plenty of other activities for kids.

gym was very clean and had a great variety of equipment to use

being a pet friendly property and super clean, offering a 24 hours room service, love the buffet breakfast and especially the boat ride to the city walk and the

trying to order room service, nobody picked up or i was left on hold for a long time

i loved the boat taxi, the fact that there was a laundry room and the gym was awesome, with everything you could need

staff at bar were excellent alanna and the donegal irish / sri lankan young women who was excellent to chat

the wifi free limited to 5 devices which is kind of cheap if you are traveling with a big family

no deposit and we didn’t pay pet fee wich was very helpful for my family

-close to universal studios -coin laundry for guests -free coffe and tea in the morning

they need a heated better than bare bones pool...

front counter was nasty asf nd laundry was terrible would let u extra towels even doe only one in my rm wen have 4 guests

the pool could be better filtered as leaves were a big of an issue

pet friendly reasonable pet fee

how expensive the pet fee is

i booked the room no where did it say there was a non-refundable pet fee

great kitchenette with everything you need to cook

wish the pool was bigger and more secluded.

no room service tho so that's the only bad point

that there is no room service

wifi was unstable in the rooms

laundry, it's doesn't work properly, and the price is too high

sometimes the wifi is slow.

because so many people like us had to leave with their pets, the hotel was gracious and waived the mandatory pet fee given the circumstances

our suite was a good size for 2 adults, 2 kids

e to covid restrictions)

is good ,swimming pool, room and everything very clean and staff always smiling and freindly

we really enjoyed our stay!!! and my kids have a lot a fun at the pool !

purposely picked a hotel with room service bc we knew we would be tired from parks all day

swimming pool, comfy bed, great breakfast

the pool bar is opened until 10pm or 11pm nightly and good food they offer

the tiki bar was a nice place to relax and have a drink after the long day at the amusement park

the free shuttle to the parks was fantastic

carpets were old and dirty looking

there's no pet fee at all

we chose this hotel because it was pet-friendly, but during check-in, we were surprised by an extra pet fee, which was also not

a pet fee now and the girl who checked me in did not tell me

close to restaurants & mini golf with gator feeding

pool and bar was nice

breakfast, staff, location

and they offer you free shuttle to parks upon reservation

- location good - stuff freindly - worth money - poole area cool

very clean and good breakfast, nice big pool and free shuttle to theme parks. great price!

location and kitchen and laundry and huge space with sofa enough room to accommodate a small family

the grab-n-go breakfast did not have much variety. i wished it had more.

gym, quite

that the gym had problems

whoever does the laundry for the towels need to do better when i was checking a guest brought all his towels back

we didn’t use the facilities but the pool and gym both looked small but equipped for what would be needed for a short stay

swimming pool could have been bigger

nice and clean property and excellent breakfast

we didn’t use the facilities but the pool and gym both looked small but equipped for what would be needed for a short stay

the area beside the island is too close to turn around in the kitchen without hitting floor baseboards

the pool area and the activities were fabulous and kept both the adults and kids entertained

pool / jacuzzi / gym

- great nights sleep snack shop has lots of variety for all times of the day lunch at the pool bar with a giant cocktail just has to be

the atmosphere by the pool was good, my kids loved the slide

kids loved it

breakfast is really good, staff always helpful and happy

pool was nice

the outside and pool area is very clean

all staff were fantastic, each and every one of them. breakfast surpassed our expectations.

close to the facility we were there for. good breakfast. pool. elevators. very nice staff!

ticket office in the hotel so able to pre book for the universal parks as this also comes with a shuttle bus too and from the park at certain times

lovely pool

i can think of other than i realize the shuttle to universal was a bonus but and it would’ve been nice if it ran a little longer but i

gym - i suggest that you add yoga blocks, more than one mat, a few light weights - 3, 5, 8, 10 lb

the shower needs a little bit more cleaning. the pool was small

a walkable community it was very secure and i felt really safe we did not use it but there’s a shuttle to disney or

the pool area was great too, it was a really great time with my family

super facilities, lots of activities - water park, pool area, gym, virtual golf, paddle, tennis

the water park provided a place for kids to play while the adults relaxed in the house

the gym was very good, along with the pool area

another oddity is that there s a break between 7-8pm where the evening food is taken away, the bar closed, and an hour until they bring desserts out

express passes, slide in pool and lifeguards were all amazing.

the pool and the gym and the adult pool

the club room was worth the money for breakfast, other meals/drinks and gym access.

location, excellent pool location for adults to retreat to, after an exhausting morning in the parks

they are dog friendly which was good but get ready for the 75 dollar pet fee

wish the bar closed later 12am is early for me but, plenty in the area so no big deal

my kids had a good time in the game room. and our room was very clean thank you.

bad or no wifi in pool area. additional charges for parking. expensive breakfast.

i did like that it was separated from the pool area which i think greatly reduced the amount of kids in and out of it, making it more enjoyable for adults trying to relax and have conversation

expansive, yet cozy. reasonably priced pet fee.

was charged $25 parking fee + $50 pet fee when i called after make the reservation and they told me i wouldn’t be charged about

their pet fee is $75 per night which is the most i have ever had to pay to stay in a hotel with my 5lb

you can walk to seaworld and aquatica or take the shuttle

a lot of amenities and gym was well equipped.

the pool and the water slides

maybe kids playing upstairs but maybe guests can be given a curfew or have those rooms on first floor

the children absolutely loved the water park, and there is excellent adherence to safety and lifeguards

the kids like the water park area

in-room arcade, waterslides, pool

food options would have been nice at the pool bar

space. cleanness. kitchen supplies

the rooms were very spacious and clean with a very equipted kitchen

the pool / bar area was very nice as well

the pool offered a full bar and the location was great

pool water was hot day or night

beautiful property? vista cay staff exceptional. pool area amazing

condo had small ants around, especially in the kitchen

to have a water view, but had a parking lot view instead but turned out okay because the main pool was completely torn out and unusable

pool was closed the entire week. management was not able to explain why and when it will open.

the bar area was nice

restraunt and bar were closed due to covid restrictions.

wifi was poor.

the pool was so lovely

restaurant & bar serving food till late incl

the pool, the water park for the kids, the room,the staff, the breakfast was super delicious, the confort,

hotel is incredible, they have a great water park for kids , so we don’t have to go anywhere

was great for kids

shuttle information to the parts seaworld/aquatica was not clear

had to call 3 times to refill the hand and body wash no one ever came also asked for more laundry bags never showed