value for money but bar ran out of all drinks on draught ????

i was impressed with receptionist who was working singlehandedly doing bar and reception aswell as trying pasify customer inquiries on kitchen

breakfast was lovely and staff was very friendly

kids sofa bed not comfortable

price could have been a little cheaper and breakfast start and finish time could start later

young lady working on the bar was amazing, she represents your company well

separate beds for the kids!!

some kids were running in the hotel hallway at night and made a little noise.

24 hr bar was great too and staff still great

the 3 room service fee

late check out at 3pm was an absolute god

cluded), kids just chatting.

pool and gym were clean and well maintained and very nice to use without too many people in there

15 table and mains got to the table at 945 when the kids were falling asleep

, the pool was beautiful temperature

swim class for kids at the spa.

the grill bar offers a good evening meal option and there is a leisure bar offering lighter options during

gym isn't readily accessible

free gym

the late check out of 12 was

room service only served sandwiches which was disappointing.

room service was second to none, as was the breakfast

of parking, very friendly staff and helpful

the lobby is clean and welcoming and the bar and restaurant was really nice

priced room service when meals were already over priced

room service when got back on the evening of our first full day

friendly reception staff/ bar staff and restaurant staff

excellent location very helpful staff and very friendly. great breakfast

superior queen rooms are very accommodating. great wifi

offer two bed for the kids for free

parking easy check in cute kids area - this was so welcoming and made us feel the hotel was instantly kids friendly so

offer two bed for the kids for free

bar & restaurant

didn't get breakfast

drinks on the bar a bit expensive

wifi wasn't working and the shampoo dispenser was empty.

clean, cheap, great facilities, big comfy bed, late check out for 10 extra

car parking at the back;

at the back which was ideal as we had no road noise, also no noise was to be heard from the bar area

location, car parking, single rooms, comfy bed, friendly staff, pub bar was handy

the lady behind the bar and reception was lovely, very friendly and helpful

breakfast and wifi would have made things a lot easier.

as soon as you go into the bar area you get a genuine friendly welcome - no corporate sterile forced smiles - the folks here

friendly staff, hotel was clean & tidy, breakfast was exceptional

breakfast is wonderful

breakfast was a choice of full english, salmon and eggs or continental

continental breakfast was really great this morning

staff were helpful and pleasant - my friend and i had afternoon tea, a bar meal in the evening and breakfast the next morning - all were lovely

the location was beautiful, our room looked out over the golf course

pictures showed the property had a kitchen so we took our own food to cook

it's a lovely suite and horsley lodge is in a beautiful setting surrounded by the golf course

salt suite, huge bed with a roll top bath, 2 single beds, kitchen, lounge area, sauna (although not working) and breakfast

very clean, good bar area

very minor observation would be that due to work on the bar there was a limited selection of cider, however i’m sure on my next visit this will have been

lovely bar and staff and huge bonus was the excellent breakfast which was better than any of the big

he went out of his way to help us with parking due to us having 3 vehicles with trailers

selection of drinks in bar excellent too

room service menu was out of date was told to order room service from the bar, a tad inconvenient,

parking available, warm room, bath with very hot water all staff friendly and helpful

at i didn't use, but that i was pleased to have available to me), and stunning grounds and

als here finished at 2pm but can purchase bar snacks after this time) - although this isn't too much of a concern as there are plenty of

beautiful setting, friendly staff, clean comfortable room, easy parking.

room was spacious, clean and warm

the pool the staff

facilities gym, health spa were superb

room service food was cold

comfortable loved the starbucks in the lobby fitness and swimming facilities are great and the spa is

very comfortable beds, clean rooms and lovely gym and pool area

our booking excluded breakfast

room, pool, breakfast. customer service.

wifi is only free if you subscribe/sign up to a hilton promotion, unless you sign up there is a

the pool nice and clean , best part was the breakfast , my son said it should be a 5

pub has a cosy bar for locals as well

to go into a bar full of drinkers with my son to get the key

very accommodating as we needed early check in to attend a wedding

pub with history and character, convivial bar with locals popping in and a well behaved labrador enjoying the company (and any available

great bar with a good selection in a village location just outside of the town centre

we had room service and watched tv as we had two dogs with us

very comfortable and homely staff were very welcoming great value for money food and breakfast were both excellent diffently would stay there

room service not available due to lack of staff

place staff lovely the food is so nice breakfast amazing as well will definitely be back

brilliant breakfast and the staff were great, it was outstanding value for money.

the room was amazing , though they don t have room service working late

great pool and

were a large wedding party and all our extra needs were met such as buffet dinner with bar and breakfast all in a private excluded

swimming pool

we had a bar meal which although was fairly pricey, was really good

card payment not taken at the bar in the events venue ( although that might be a good thing!)

good, bedrooms great with comfy beds, staff very friendly, and there is a table in the bar area that looks out over the hills which was great for an evening beer

lovely venue for a wedding but a little cold in the barn for an autumn/winter wedding

would have enjoyed a cocktail at the bar but obviously not a deal breaker

lot's of rear parking with ev charging points

fantastic breakfast and great staff

very friendly staff, great breakfast and good deals.

delicious, and the staff were all lovely (especially the blonde woman who checked us in from the bar and showed us to our room on the friday, didn't get a name unfortunately)

the room was spotless and the breakfast was one of the nicest cooked breakfasts we have had

excellent place to stay, convenient parking and enjoyed our breakfast. friendly staff

somewhere to stay together, and this property gave us three single beds, an en-suite and basic kitchen facilities which was everything we needed to reheat our microwave meal dinners and have

kitchen facilities very limited, not even a bowl available for my cereal

bizarre that there were no plates or cutlery when a kitchenette is advertised.

very cramped, should not be classed as a kitchenette

there was no separate kitchenette area as we expected.

pool and gym room size and comfort restaurant

2 of the showers in the spa pool area don’t work.

- the bar offered only bud light on two taps and a peroni

so the staff brought us an electric radiator and kindly offered to have free drinks in a bar while the room was warming up

room was lovely, hotel felt cosy, location was good, breakfast was delicious and staff were amazing

the spa facilities and comfortable bed

place was great for us and outside kids

swimming pool times for kids, earlier times would have been better ie 10am start.

friendly staff great location good wifi speeds very tasty food

ol and table tennis)

then for around another 3/4 hours after this rude awakening they used foul language and there kids were crying consistently, they were horrible they made us feel really on edge and tired for

bed for the kids was not ready on arrival

tea and coffee in the room and a very good breakfast included in the price

bar prices reasonable

comfortable and very welcome and a lovely breakfast

the staff where friendly and breakfast was nice.

off road parking lovely cooked breakfast to start the day off

welcome from the manager; good instructions given for finding the room and wifi; bed very comfortable despite the small size of the room - but it was all i needed for one

wifi mostly ok, except the last day that i could not get online, but i had mobile data, so not a

decor updating more kitchen utensils etc

good breakfast, friendly staff

breakfast was very good with choices of cooked dishes and cereal/fruit options

friendly and helpful staff. nice bar and food and good parking facilities.

breakfast excellent

every thing the rooms bar the breakfast excellent ud83dudc4c the staff very friendly and helpull

home grown fruits and vegetables, lovely garden to sit out in on a balmy evening, safe off-road parking

good internet and free parking

nice welcome, great location, good parking, wonderful garden, great breakfast and very comfy bed

plenty of safe parking & beautiful gardens

very friendly and helpful. lovely hotel, comfortable rooms and good parking...highly recommend.

fitness centre was a little small

easy access to the city centre, spacious rooms, very comfy beds and the fitness suite is good

i did not use the fitness centre. the location was pleasant with water, trees and green space.

convenient for visiting kids at university

there was no instruction or offer to use fitness suite which we may have liked to use

warm, friendly, approachable parking - plenty of it, easily accessible grounds - well maintained bar snacks-well priced, good selection, speedily delivered room - beds are excellent as are

and bar area well presented

fresh coffee at breakfast would have been preferable to a machine but not a major issue.

was spacious and light luxury reception area ideal for coffee time and a book bev in the bar area and deliha on reception were particularly helpful exceptional

the bar was closed due to government restrictions

shopping and all the local pubs and restaurants fab but the dragon where we ate for dinner and breakfast was fabulous and the staff were so friendly - this will definitely be our go to place in

comfy bed breakfast excellent.

great property right next to the canal food was excellent out side bar and a bbq great location

excellent manager and friendly efficient waiting and bar staff

the room and the food was very good we had breakfast and dinner

lovely atmosphere in the bar and restaurant

lovely bar area of an evening, great atmosphere

wonderful food, gorgeous bar garden and fabulous staff

room was immaculate and beautifully styled the bar was busy and had a great atmosphere great location and the staff were so friendly and

teas and roast available in the bar comfort of the bed spacious bathroom

owerhead / corners) but overall

kettle, the bath was great, the bed was fantastic, the location and building were gorgeous, the parking was very easy, the outdoor area looked gorgeous with the lights and

no wifi access in the rooms despite it being told there would be at time of booking

the wifi in the room wasn't very good but we really weren't bothered!

rooms are nice and quiet with great wifi. bar, restaurant and breakfast are excellent

very friendly greeting and great bar with a great range of gins

bar area full of character and warmth

the food was delicious and the bar and restaurant very welcoming and cosy and great decor

it even provided an ev charging point so was really up to date

the only thing we didn’t like was the location of room, it was directly off the bar area and, as the staff were serving dinner in the evening and breakfast in the morning, it did

we didn't need it to be honest, but was there a bar and sitting area?

the bar and breakfast area were spotless

beautiful room, huge soaking tub, great location, perfectly clean, room service, mini fridge, big windows, very comfortable bed

the great service, the late check out

the bar was still open when we returned from our night out and the barman was friendly

breakfast was decent and room service is 24 hours

breakfast was amazing, so many choices and staff were lovely

we had to ask where the lift was once given the card key and also had to ask about breakfast times

my wifi connection cut off in the evening.

room was lovely and good value for money. great breakfast although should be for the price.

there was no one at reception when we went for early check in

bar was good, 24 hour service was good

very good service in the bar & restaurant

the drinks at the bar are expensive

got given a glass of complimentary prosecco and orange juice for the kids on arrival which was well needed as we were so hot

we opted for room service as we had had a lot of travelling and felt too tired to go out

breakfast had a lovely selection from cereals, pastries, yougurts to full cooked breakfast

pool was quite busy with swimming lessons and kids, and sauna was out-of-order - but otherwise it was nice

bar and restaurant staff were friendly and

everything was fine, the food, the breakfast, the pool and the sauna as well.

the twin room the kids had was also particularly spacious

we did appreciate the free use though and the gym was an added bonus

) the swimming pool and gym are free for guests, but for now you have to book an hour's time slot to ensure social

liked the 24hr bar and food service

convenient location, easy check in. good wifi

45pm) we were told only one room was ready as they allow guests late check out

rooms clean, comfortable beds, good wifi

kids breakfast could have been free

iphone couldn't pick up the wifi in room 28

the room service breakfast was delicious and arrived quickly

wifi was poor

and the staff were very helpful in letting us know about their drinks offers, opening times & room service availability

nice to have a bar there as well and check-in staff couldn t have been more friendly and helpful