breakfast and the pool were great

clean, well equipped and spacious guest rooms, the comfortable bed, the well equipped fitness (gym) and the hot tub by the outdoor pool

breakfast wasn’t what we expected.

we stayed for 6 days and breakfast stayed the same everytime.

thick, fluffy towels, free laundry service, free breakfast. felt decadent

breakfast could be improved

kitchen was very complete and easy to us

breakfast was freshot and delicuious. staff was very friendly and helpul.

friendly, helpful staff. clean, comfortable room. breakfast and coffee were a nice touch.

and we certainly never went hungry after their sumptuous breakfasts

the bed was very comfortable and the kitchen was perfect

wifi, normal size refrigerator, loved the kitchenette, we didn't ask for the kitchen utensils since we use the basics but we were offered

liked that it had an kitchenette

the kitchen was fully fictional and if you ask they have pots, pans, silverware, plates, and bowls to

that it is big nice, and definitely got my handicap room, the shower was big ,even had a kitchen ,just perfect

our room was by the pool/hot tub and was loud into the night

kitchen utensils and dishes weren't clean and we had to wash

had a full kitchen

room was noisy, it was next to kitchen. breakfast was average

close to many things, clean and had a nice kitchen.

no small dust pan or broom in room to keep kitchen floor clean

the lighting, the furniture, the entire setup of the room (great thought went into the kitchen area as well as the rest of the suite

pool was not heated as we were told

pool

the breakfast was just snack food: pop tarts, plain bagels, twinkies, etc.

excellent room. one of the best breakfasts i've had at a hotel.

lone butte casino is very close

the pool and pool area was awesome

the receptionists feel at-home atmosphere convenient location & spacious room convenient laundry services drink refreshment always available & easy access at lobby area, very impressive

only thing i wish was loungers at the pool

there 2 nights no room service done not sure if we should have asked for it they are in the process of remodeling the

is room service list open till 10 we called at 9:30 but it was not opened

service done not sure if we should have asked for it they are in the process of remodeling the pool

hotel needs some repair and upgrade in the pool area

great gym

maid service, no clean towels, false advertising of pool, cock roaches in room, very nasty guest laundry, had to go through three rooms before we got one with ac,very nasty bedspreads

early check in , girl at office is awesome.

location and pool/ hot tub were great!

easy parking, close to chandler and gilbert, and beautiful sunset.

great pool area, sun and shade

pool was not very clean.

my daughter tried to do her school work on her computer but gave up after 15 minutes because the wifi was too slow

comfy bed, nice living room and fully equipped kitchen which we didn't use

has mini kitchen with dishes in cupboards

people smoking around the pool.

very clean studio apartment style room. nice breakfast .

breakfast, social hour, rooms and amenities, staff

location great. room/suite very spacious. free popcorn for kids.

the kids were loud and messy, parents not caring to clean up

drinks hot dinner and breakfast weren't advertised i was elated with the added value

kids loved the popcorn machine, and soda machine.

wish had free laundry (not coin operated) and free soda/water machines available 24/7

i went to try to find the golf course and saw the clubhouse from afar as it looked like a lot of construction or something

it was on a golf course

staff, cleanliness, room service, location of the room and hotel, and just about every experience we had hear was

lady bar tender treated us horribly

room service for breakfast

comfortable; pool area was beautiful and kept very nice; the courtyard area was lovely to sit in; breakfast was delicious and had nice options

great kitchen and hospitality bar staff, though

i liked the flexibility to check in early and get a late check out time

breakfast was good a lot of food choices

location; clean and comfortable rooms; bed and bedding was very comfortable; pool area was beautiful and kept very nice; the courtyard area was lovely to sit in; breakfast was

staff was very friendly, and the room was clean if spare, with a full kitchen

i liked the kitchen options and the comfortable bed!

this is a place where a kitchen/ refrigerator is inside of the unit however there were no pots, pans , utensils to use in

kitchenette lacked anything to cook with

i loves the bathroom size , the kitchen area and the storage options in the room.

you pay10$/day smallest pool ever for a hilton branded ,pool located at the entrance of hotel in the parking lot, no

no matter how much you try to sleep there was loud bar music

to look around for him because he wasn't anywhere to be found, and then i spotted him behind the bar taking a drink out of a bottle of something, so apparently i interrupted his afternoon

nice pool and gym

location of our room was facing a very loud bar

the location was convenient, and the little details (modern bathroom and a kitchenette were nic) made the experience even better

the room was large with a kitchen, walk in shower, & comfortable bed & pillows

gym was new and all apparatus worked

kitchen in my room was clean and new

new building, comfortable rooms. good gym, and brand new laundry room.

all indoors and breakfast

breakfast

pool was out of comission

no breakfast, pool closed, thanks to covid19. should be reopened by now.

the hotel is in a great location and quiet, it’s also next to many eating places, but the free breakfast was great and had a lot of selections like bacon, sausage, biscuits n gravy, waffles,

fearing of getting my vehicle damaged by a golf ball

5 year old and they are absolutely amazing every single time treat us so good it s so clean the bar is perfect

kids got some coloring books and cookies upon arrival

bar and restaurant on premises starbucks in lobby pool & hot tub elevator food pantry welcoming &

my kids had a great time

we went swimming at night and there were tons of seating and the pool was clean

worker by the pool was very nice in that he offered to move an umbrella for us

fitness center fantastic

internet was not free nor was breakfast. pool was cold.

pool area was not the greatest, but it met our need

they didn't charge a pet fee.

location and pet fee was great!

the pool was awesome and they let you sleep in till 12 no problems!

kids kept us awake till 10:00p

also, the heavy deodorant/perfume smell used to cover up the sweaty gym smell

to the pandemic there wasn't hot breakfast but the substitute was great

great customer service!! great breakfast!! great beds and kitchens and etc...loved the stay!!

there were people just hanging out in the parking lot at night

designed, insufficient parking

good breakfast

per night is not bad for a pet fee but we stayed 3 nights so it was a total of 75

is in good location and is pet friendly

pet fees are too high. $29 a day for my lil cocker spaniel.

wifi was a bit slow. could have more breakfast selections with cappuccino/latte machines.

staff was nice.room was nice. free wifi and tv it was good

salt water pool

breakfast burrito was overpriced for what it was

once, the hotel restaurant didn't have the items to make most of what was on their menu, and the wifi didn't stay connected long enough to watch a movie without reloading multiple times

missed that the breakfast was not included

poor wifi connection/reception

was great, pool was good, kitchenette was good, location was good close to freeway, airport, and walmart

didnt work in the front room, bathroom sink leaked,pools where dirty and they didnt open up the pool and spa from the posted time

there are a swimming pool and jacuzzi on premises

the views and the swimming pool, you cannot go wrong with south mountain in front of you.

staff was very friendly, and the pool area was nice, though we didn't do any swimming

the pool was a reasonable size and clean

all the advertised amenities were there: ac, cable tv, clean bathroom, pool, parking

prices.. the pool and the employees

pool

pool nice and clean

the pool. someone needs to get the leaves out.

property looked in disrepair, laundry, trash sitting out all night

the room and the pool were great. also the location being by the bus terminal was very good.

good place to stay , just need to upgrade on the laundry room someone had their laundry in the washer over an

pool could have been open

room service once a week small pantry area small gym no valet service, had to carry luggage all by

free laundry

heated pool & spa

full kitchen was stocked with all cooking needs (even salt & pepper)

guest laundry

that it had a kitchen

kids running down the hall

clean, has a kitchen, comfortable bed, check out at noon not 11, better breakfast than most

room had a kitchen. very beneficial for us to cook and eat anytime.

outdoor pool is clean

would love a bit of shade at the pool but that is a common problem at most hotels in phoenix.

channel selection, great breakfast, and friendly staff.

also was impressed that the free breakfast was an actual full breakfast with many options

continental breakfast was delicious

pool towels should be by the pool

i found the fee for one night for our pet was excessive

kitchen was supplied with cooking utensils

i particularly liked the fact that the room had a full kitchen with an oven not just a microwave

laundry facility is very small, only 2 or 3 ( sorry don't remember which)washers and 2 or 3 dryers,

great breakfast ud83dude00

and didn't want to do her job when i asked her to explain to me how do i owe 300 dollars worth of pet fees for 7 day stay when the pet fee it 25 dollars per day

per night pet fee

pet fee isn’t $10- it’s $25+tax

the pool wasn’t heated and everything in the gym was either broken or disgusting

laundry facility was hot and humid and only the dryer was functioning

spent some time in the pool area

opened for everyone else since the time they opened was the time we had to be on the road to her gymnastic competition

pool just right and clean

the gym was nice

great location hot breakfast fast check in

grand children and i loved the heated pool and spa

no breakfast due to pandemic

loved the whirl pool

gym could be improved

free gym

i told the idiot of an assistant manager i would pay the pet fee but she insisted we vacate today

breakfast could have offered a better selection

directions to the hotel and we thought the early morning breakfast wasn't available

can dumped over in parking lot with trash strewn everywhere

it was raining and you have to go stand across the parking lot and freeze and get wet

breakfast, clean and tidy room, great outdoor pool and outdoor seating area, great

the pool area was well stocked with towels

we had to request new linens because our kids are allergic

don’t like that the pool was open until 10 but they would kick my kids out before then - saying people are trying to sleep

the laundry room wasn’t in service.

chris said it was for the complimentary parking and laundry room available

rooms property is located in a beautiful area close to stores and dinning , breakfast is offered at the hotel which was very convenient for my family and i

staff are super friendly and helpful, breakfast is great.

the laundry could have been fully dried. two pillow cases were damp which was very offsetting.

we liked that you had a pool that was in working condition

was lied to they told me the pet fee was a one time payment of 20$ but they charged me 2 times they lied to me when i called

staff gave us a replacement for the torn up one and it had several stains on it that the laundry missed (and i'm being generous by assuming it was was laundered

the small room and we were far from the swimming pool

the staff was able to get us an early check in

they let me get hot tea before they were open for breakfast

hotel the free breakfast the comfortable sheets and bed

the pool had afternoon shade. would have preferred sun this time of year.

the kitchen was nice

room, facility, breakfast, exercise room, laundry facilities, pool

glad i didn't use the kitchenette because the toaster was dusty and there was a dead bug next to it

the suite was loaded with a full kitchen like home

kitchenette and staff friendliness. especially hotel employee in the front desk.

was nice and convenient loved having fridge and kitchen accommodations staff was ontop of making sure everything was good with everyone and making

also, the plates and cups along with the rest of the kitchen essentials were not already in the room

great room for the price, has almost a full kitchen and hair drier

the pool & easy access to laundry

the kitchen

we really liked the amenities including the pool.

great room. had nice mini kitchen but didn't use. it was quiet...room by office.

the pool could have been a bit cleaner.

fitness room was nice

full kitchen with utensils and dishes were also inside the room

the rooms were nice. the kitchenette was awesome.

employee i met was great, the room was wonderful, the breakfast was tasty, the happy hour was awesome, the fire pits outside were nice this time of year

good breakfast, nice lake

spa jets didn't work like they should

parking

the only thing that comes to mind is that one of the entrances to the building, that led to the parking lot, did not have a functioning lock, which would allow anyone to enter without a key card

there was no phone in the room to call room service and when we tried the hotel number we got no answer

super clean and comfy. helpfull and friendly staff. quiet too. good wifi.

hostess in parking lot when i departed in early morning

characters around including the 2 roaches i saw in my room and the random people in the parking lot

the slow wifi

trash all over the parking lot, spilled liquids of unknown origin and trash on the walkways

comes to mind that was liked, maybe off street parking for this hotel is considered a luxury, but then the criminal element are able to work off

the pool area next to the bar was a great way to relax an afternoon away

but weirdest of all was the soap/shampoo/conditioners on the wall - as if we’re in a dorm/gym and not battling covid

i thought the staff was friendly and the diner and bar was a plus would book again.

it’s great having a bar at the hotel that is off mill ave.

it was not far from any gym we went to including the suns game

the breakfast was good, there was a nice selection of items available.

felt like the breakfast should have come complimentary with the stay.

had an amazing breakfast

the small pool

pool was dirty..

the beautiful outdoor space, pool and hot tub area . bar, restaurant and laundry

breakfast was perfect for us

staff, amenities, great breakfast, comfortable bed. it was a 10 out of 10.

had suite so little fully equipped kitchen

bar was great

location, breakfast, amazing gym and pool area

we absolutely loved the staff, pool, room, and continental breakfast!

bar was nice to have access to

did think it was a bit odd that someone placed chairs in front of the pool entrance and exit walkways blocking off access before the adjacent bar opened, even though the

great breakfast , pool was delightful , gym was a nice bonus to be able to enjoy

great amenities, roof top pool/lounge area, gym and guest laundry facility

new clean rooms, and little kitchen was perfect

breakfast

loved the litlle shampoos, and rinse, and bar soaps

love hyatt house so of course the room and pool were amazing

very nice check in experience, comfy beds, reasonable pet fee ($50), clean hotel

the menu could have been a little bigger, but the bar was perfect

free breakfast that was advertise was not free and a bit confusing

the breakfast was great. the staff very friendly and courtesy.

everything was perfect. i did not want to wait to pay for my breakfast but it was ok.

the friendly non complicated check in the early check in the afforable rates

they have a pool, looks clean and i have seen someone clean it

i disliked was i never got new towels ,they don't offer soap, or extra toilet paper ,also the laundry took a whole dollar from me before i could even start my wash, and dryer was not hot enough

the pool in unheated but on a 100 deg

that means to keep a drink cold i was pretty much limited to trapsing down to the laundry room to get ice; however, only one ice machine was working, and it was nearly out

from the warm welcome at check-in to the efficient room service, i felt well taken care of at all times

spent some time at both the pool, rooftop bar and bar on main floor

the gym could have been bigger breakfast was not included

rooftop bar was awesome and the pool was very nice also

we were early season so no staff available around pool or rooftop

the facilities offered were also very nice with the laundry center

clean comfortable and had everything we needed, fabulous extra amenities - hot tub, fire pit, gym and a generous breakfast buffet

the parking lot, breakfast was limited and the pool area wasn't like it appeared online

the full kitchen was so surprising

the pool on the 11th floor. can't beat that view at night.

breakfast was fantastic and my family really enjoyed the pool/spa area

we didn’t dare use the spa tub as the jets looked disgusting

the gym is modest but good and the hot tub was relaxing

due to covid-19 pool and gym was closed

spa tub in our room needs to be deep cleaned as many people come in and out just wiping it down

staff was really friendly, pool was great

the room was ada. the bathroom was great. it was clean and had a fantastic kitchen area.

little cheap with supplies: no dishes (unit had kitchenette) no shampoo no face towels no in-room coffee no tissues no housekeeping for 4 night

there was a kitchen but no utensils or dishes- but you could buy what you needed at the front desk— really

hotel seems to serve a transient population due to the kitchen in the suites, but it still seemed safe

stove (electric, two tops), microwave, and single sink--never expect there is a fully functional kitchen in the room

the facility was clean. the staff was excellent. from the front desk to laundry to maintenance.

and helpful staff, starbucks on site, guest laundry available, very clean and comfortable

nice gym

we did not eat at the hotel or use the pool or gym

the breakfast was amazing! the after hours bar was perfect too!

pool is on the 2nd floor with beautiful day & night time views

love the pool my kids had so much fun

oh, free valet parking was nice but there s not much self parking if you don t want to pay a tip

kids enjoyed the pool and two hot tubs

was very very friendly ordered room service - food arrived quick and was hot great location - quick walk to mill

like any other hotel has a pool closing of 10 p

i liked that the pool is heated during our stay was actually cold

pool was dirty

shade at the pool

the beds were extremely comfortable and you have a great variety in your breakfast area