the pool, gym and restaurant were not open

was offered on the booking page was not what the hotel offered, for example the gym does not exist

5) b/c of covid, no breakfast, no gym, no swimming pool

and the gym was closed

no free breakfast as advertised, still saying because of covid, pool and gym closed as well

only thing was the indoor pool wasn’t available due to renovation

loved the roof top bar and restaurant

the pool was closed the second night we stayed.

my daughters loved the indoor pool and the roof too

unfortunately the pool was not open

the gym and pool facilities are way below standard, not clean, not working properly, and just very

pool isn't big nor is the gym

fridge did not workcould not figure out the wifi connection

the pool and gym were open and they were taking extra precautions with covid

the pool and gym were open and they were taking extra precautions with covid

there are stunning views outdoors with a walking trail, indoor pool, fitness room and more, top tier

room service breakfast arrived cold...twice.

everything was so beautiful. my kids loved it.

while we didn't have a need, i was aware the hotel offered a shuttle to local attractions, and i saw it come and go frequently

the indoor pool was heated and that was pleasant

the coffee machine at breakfast was broken :(

breakfast options (hot and cold), comfy bed, checking out was easy, all the staff were friendly and

breakfast was good. served in a peculiar manner, but fresh, hot and tasty.

very beautiful stay and the complimentary breakfast is everything.

do not use the free parking area if you have kids with you or if you’re a vulnerable adult

the gym facilities were spacious, but the two rowing machines that they had were missing batteries, and

clean, quiet and affordable. gym is great, rooms are comfy.

the outdoor space by the gym was much better

when you are carrying baby it’s a little bit difficult to move it with the luggage and kids

the hotel was clean and the breakfast was good each day that went

the gym is up to

breakfast was good, could've had a better variety but it was good. kids enjoyed it.

plus, we had a nice conversation about our kids

or pbs kids

the pool was refreshing and the pool area gorgeous foliage

restaurant, bar, store, coffee shop, pool, fitness center and super comfortable bed and linens

complimentary shuttle service was great

restaurant closed at odd hours and pool wasn’t heated

it was very clean and comfortable. the pool area and gym area was very comfortable

the spacious rooms, the pool/ patio areas/access to cooking/ grill

kitchen was well stocked. the pool area was good. bed was comfortable and hotel was clean

location and cleanliness. also had a great bar / restaurant.

everything. staff, breakfast, room, cleanliness,the gym, the pool!

the staff, the cleanliness is very excellent. the breakfast is awesome too.

the breakfast wasn't good. need more hot items.

the kitchen and the amount of space in the room. bed was super comfortable.

location, size of rooms,plenty of parking,breakfast

room was like an upscale condo with a full kitchen, large bathroom & modern shower

very clean, kitchen appliances were awesome, great furniture and tv, very spacious n classy

they didn t let me know about the pet fee and pet deposit online when i booked

via third party and the staff never mentioned my $100 stay would turn into $200 including a pet fee

pet fee isn't mentioned in the booking process

no pet fee

very clean. attractive appearance. superior staff. very good room service.

were a kitchenette, microwave, refrigerator and even a small dinette table

kitchenette and the friendly staff

bed comfortable, spacious, nice kitchen area...staff was helpful, good breakfast, laundry

kitchenette and fridge rooms are the best way to go

someone camped out in the laundry facility one evening while i was washing

full breakfast, kitchenette w/dishes/pots/utensils/dish towels to use, free laundry machines, pet-friendly, comfy bed, nice pool, very clean, great location, shuttle mon-sat

the location was beautiful. i didn't eat breakfast.

the kitchen was awesome and equipped

bed was comfortable and they allowed me early check in rhats it

the gym was very nice and clean

breakfast was outstanding!

breakfast was great

the person who replenished the breakfast was not on a good day.

more breakfast options at other tru’s i’ve stayed at but still did have enough choices

breakfast has a wide variety and the lady bringing out the hot food was friendly as well

that the pool was closed

a sack breakfast consisting of 1 orange, 1 small prepacked muffin, and a granola bar just should not cut it regardless of the current health situation

reception staff was helpful and friendly but the bar man was rude, unhelpful and had no customer service skills initially until i told him off then

one swimming pool in the hotel and suitable for family as well

i like them about the place you have to pay for everything no wi-fi they say you supposed to have wifi but it's no wi-fi no continental breakfast no convenience about anything

the lighting in the living area, kitchenette and bedroom was poor. bathroom lighting was great.

the room service is poor, we stayed for two nights and the room was not cleaned the towels was not

omelets are wonderful. kitchen staff was great.

we also needed pool towels and had to request them twice in a 45 minute window at the front desk but the towels

in the morning for breakfast the kitchen staff badger you about your green card even while you was sitting down eating

there is also a full kitchen set up so would be great for families or longer stays

the trash cans could have been bigger in the kitchen.

i didn’t get to use the pool but i did go the gym

full kitchen, cheaper than other places, very clean and quiet.

the pool was closed for renovations.

the hotel said pet friendly, but they never mentioned a pet fee until after i was on the property

charged $100 for a pet fee

bed and pillows were great- appreciated the wave of a pet fee for being an evacuee

the staff was very courteous and pleasant. i did use the mini gym once but not much more.

rooms, clean, and manager allowed late check out

it was already a little pricy and it was even more expensive after i arrived because of the pet fee that i was unaware of

i booked online and nowhere did it say a 15 dollar pet fee would be added

clean room and good value. low pet fees. ideal for pet owners.

the service was great,rooms clean,and breakfast was perfect !!

and the breakfast was superb

the gym was closed

the environment is amazing and the gym and swimming pool.

quietness and breakfast

it had a kitchen with a dishwasher, refrigerator/freezer,cooktop, microwave,dishes

the gym appeared to be a nice size; however, i did not use the equipment

pool wasn’t clean

breakfast was nice and i like having a gym.

breakfast area got pretty messy

gym and pool very clean

breakfast ended too early

what i liked best was the kitchen.

rooms were clean and as shown in the pictures and facility was clean (except the laundry

was fine staff nice stove had problems with the oven laundry room had problems with the dryer stayed for 6 months wouldn't cut you a break ran into

the kitchen amenities

there was no breakfast, no towels, and no blankets on my bed, the room was not clean well.

due to our long stay, we appreciated the laundry facilities

hotel with a nice staff clean pool and soft beds the mall everything is walking distance

pool need to be inside

staff was very friendly, bar inside hotel was nice, beds were comfortable.

i wished the gym was open but i ll be back to experience that and the breakfast

pricing location and no pet fee

front desk women was so helpful and sweet let us do early check in as an unexpected stay in atlanta, so thank you so

en for breakfast and then at 5pm)

check in/out was fast and room service was yummy

i d also say that the restaurant closes fairly early, and room service after the restaurant is closed is non-existent

room service needed to be requested

room service was

we asked for room service and they never came so we placed our glassware in the hallway, it sat there for over

he was unsuccessful, he was told he had to wait until room service came to work in the morning, he returned to next morning and he was still not able to

the room service was bad breakfast was horrible bread was dry

no pool access and there wasn't a microwave in the room

room service sucked, they never cleaned our room and when we asked for towels it was like jumping

definitely not a recommended vacation spot for families traveling with kids

was very dirty, my kids socks turned black when he started walking on the floor without shoes

staff were so nice talked and played with my kids

i was afraid to take my kids in there

kids were too small for cups

there was a laundry facility but no change machine was a big problem!

the laundry/vending room was clean and well lit

i loved the little kitchen set up! and the location was great. rooms were remodeled.

the kitchen and dishes

the style of kitchenette the bed was comfortable

i choose hotels based on pool and gym

had a very early check in for a king bed but they didn’t have an available at the time

gym needed reservation and pass

gym had limited free-weights and seemed a bit dated

i visited the spa while i was there and it was very relaxing and beautiful

late delivery of the laundry/dry cleaning waiting time for the valet while checking out expensive wifi

the gym facilities were superb

room service especially in the morning

the spaceman rooftop bar closes early or closed too public. everything else was great.

the location was beyond perfect. the bar and view from the bar ion the 15th was brilliant

i love the gym, car service for nearby areas, and friendly staff.

7) the gym and pool were terrific

the pool is way to small

the complimentary bar prices were ridiculous

front desk staff, wait staff, room service staff were awesome

kids outside smoking. horrible customer service by valet. loud. unorganized.

wonderful from check in to check out location is close to lots of shops and restaurants 24 hour room

property was beautiful, rooms very clean, staff nice, nice bar & the rooftop was a vibe to remember

the gym had a nice variety of machines for a workout

room, gym

and the gym, besides the breakfast buffet, and the comfortable beds, is what i am most impressed with

great location, clean and comfortable, has a gym

clean room and gym

my husband is a diabetic & his blood sugar drop so we were given a late check out @ no charge by the manger & i hate i forgot her name but she was so so amazing all

any hotel, the bourbon bar area was extremely overpriced , but otherwise really enjoyed our stay

i even enjoyed the bar and restaurant connected to the hotel

this time of corona virus and no amenities like the bourbon bar or room service, a better value would be to offer lower nightly rates

however, the staff graciously allowed us to order room service using a $75 credit

the laundry

laundry facilities were not working properly, dryers didnt dry and the lint traps didn't work

ac not working properly, stairwells could use a good scrub and pressure washing , laundry is

i am only here for work, the location is great and the options and the options to do my laundry and cook an actual meal were within the closest reach than i could have ever expected

laundry facility was being remodeled

i had to do own laundry or get our own laundry there was no maids or housekeeping to come in clean up the room or

and unlike the last place when i explained i needed a late check out due to waiting for my ride they didn't hesitate to let me wait it out as oppose to

it was very clean. i love the laundry room feature

the laundry room was clean.

i was just watching tv awaiting my ride, second shift personnel told me to leave and sit in the laundry vending room where it was very humid and uncomfortable

they took mine and when asked about when to get back they said they charged pet fee for my service dog which is not right

makes no sense at all, mainly when you’re traveling with kids

the room, besides dirty laundry and closed trash bags, was left how we found it

the gym was empty and the cleaning could have been cleaner

saw ants on a/c unit and realized that there was an old kids tooth brush that had been there for a while looks like it and i’m assuming that’s why ants

maybe the bar not being open all day to at least purchase drinks

the gym was surprisingly well equipped, the pool area was a bit dated but clean

customer service, cleanliness, live entertainment, the breakfast was awesome, the breakfast manger was amazing, he was very personable, friendly, and made

the indoor and outdoor pool! great breakfast selection

gym was closed and i wasn’t told, parking cost went up over 10%, i asked for an extra chair which

laundry room is untidy the room i was in was ok the only thing wrong i found was the water stains

cleanliness and hospital and pool was super clean

quiet great location nice size room temperature pool parking and location location

view of the city from the outside pool was amazing

breakfast was very good with lots of choices & varied some on a daily basis

pool

the pool was too small for the number of guests.

i wish the pool was open.

i liked that the poop and gym were still open

complimentary coffee in the lobby available h24 well equiped and available gym and pool.

is ideal if you are visiting atlanta with kids, as many attractions are within 5-10 miles

that was a little weird when my kids wanted to heat up leftovers

free breakfast was a nice perk

the breakfast was nice and the location was great!

the pool area and fitness room was nice as well

a few times because the rooms are clean, breakfast is great, cookies in the evening is fun for kids

the gym and pool are not available either

i had two small kids with me

i asked for a late check out since i checked in at 2am he says no

loved the warm greeting every evening & the gym!

wifi didn't work

the breakfast was amazing.

additionally, at $350 a night i had an expectation that with this hot weather the pool would be open

the pool was not open until memorial day weekend.

enjoyed having the kitchen, it was a plus

didn't like that pool wasn't open wen i booked this room it said it was opened and i asked for suite they said i

early check in

did not have breakfast

attached restaurant closes at 10:30 for breakfast so i felt rushed and it is also pretty expensive comparing to the hotel's restaurant

atmosphere great gym very nice pool great afternoon happy hour at reception center location, close to many

also, there was zero coffee in room or via room service before 7am

the upstairs rooftop bar was very nice and comfortable with blankets on the outside of the elevator for you to sit

eventually, after expressing my dissatisfaction, the manager offered a refund for our breakfast, which i accepted

i did not too much care for the design of the lobby/ bar area, i thought it was a bit small.

fact that the pool was closed, and that we got kicked out from the roof top because of private events

the breakfast was a 10 and the car service was a 10

there was no breakfast restaurant was closed at 11:00 horrible!!!!