the chairs at pool wasn't comfortable

we love the complimentary laundry service

tiny cockroaches would be seen in the gaps of the kitchen counter top

stay here was great , i love the mini kitchen and refrigerator was very convenient for me and my lil one who's a picking eater

enjoyed the shower, kitchenette, laundry & workout room

the kitchen and the separate living quarters to get away from my kids was top tierud83dude02

breakfast was good and beds were comfortable

they don’t have eggs and bacon for breakfast

good breakfast, clean pool

didn’t eat breakfast. but the coffee was great

breakfast was good as well

not enough breakfast options.

limited choices on the continental breakfast

the price, the room was clean, the kids enjoyed the pool

i was told the pool was open when we got there it was closed very disappointed

breakfast wasn’t that good

it's pet friendly with a little area in the back for dogs to do their business and includes bags to pick

bed could have been more comfortable. the pet fee was too high

welcomed my pet

the breakfast was very good. the staff was phanomal.

the staff was very friendly. the hotel and room were very clean. my son loved the pool.

the fact the the pet fee was not included in the online fee.

online said it was pet friendly

but a pet fee is separate, not online, and i didn't get my son $30 in time for the weekend, and they

slightly racist manager. over association with guests. no breakfast.

swimming pool was nice. it was quiet

room service came around the same time every morning to make sure we had towels and a clean room

no breakfast but thats is not hotels fault. covid 19 has everything messed up.

also great free wifi and a really nice tv

more choices for breakfast

i forgot about the breakfast we had to leave out this morning

staff was friendly, the room was very clean, the pool was great and the breakfast was 10 out of 10 for a hotel breakfast

good staff and ideal location, very clean property and attention to details breakfast could have a little variety but it is sufficient and generous

the room for my wife’s birthday/ anniversary and she loved it, her favorite part was really the breakfast

bug there was no breakfast that me and my kids was looking forward too room smells so badd i love best western but this one need to be closed

best breakfast bar around for sure! also, staff is usually accommodating to my needs.

treats his staff very well and owns the hotel right next door, the room was clean, this place is pet friendly and they did not charge us for a pet fee

i wish breakfast time was extended

it is pet friendly, has a decent size gym, and clean pool area

staff friendly. able to workout in gym. breakfast was good. near a small shopping strip.

for me open the swimming pool cause i will be back very very soon

large, comfortable and clean room, and no pet fee

there was no pet fee and it’s a 5 minute drive from the mall.

don’t like how they changed the pet policy without informing me

it was pet friendly

breakfast and the setup of the room was nice

beautiful setting, really enjoyed the pool, room ,dinner food, location

the bed was like a cloud. the waterfall in the pool outside made it like a dream!!

breakfast poor service served cold

great breakfast! staff was very friendly. beds were very comfortable.

also the room service food was freezing cold when it got to my room

i was only staying for a night the pet fee of $75 was almost more than the room,bathroom really small but the room was nice especially

s no laundry

property is not well kept cleanliness of property is just ok no room service.. daily

clean hotel, clean pool and friendly staff

loved the large rooms with the sofa and spacious shower. hot breakfast was an excellent perk.

stay - first time with my pet

i was never informed of the pet fee or that canary fee

we traveled with our pets and they accommodate

the pool was still closed

everything great location breakfast and staff

check in person was also the acting bartender

nice bar area with outdoor balcony seating

the hotel bar closed at 11 pm on a friday

a lot of good food and bar options

no pool and very few activities for kids - bar in lobby with pool table but there is nowhere outside the room for kids to hangout 2nd

early check in

there is a free gym and laundry room area as well you just need

complementary laundry use

the full kitchens in-room, the gym, free laundry, quiet location convenient to many restaurants and fast food

complementary laundry

kitchen

i also liked that the pet fee was only $10 per day which isn’t bad at all

gorgeous views of the waterfalls, the pool and the fact that there s restaurants in the hotel you really don t have to leave the

our last night we were there - kids running up and down the hallways, in and out of rooms slamming doors, and loud bumping on the

our last night we were there - kids running up and down the hallways, in and out of rooms slamming doors, and loud bumping on the

had my kids with me and i found it to be very family friendly

i went to 3rd floor bar for cofffee, young woman working was outstanding

indoor pool small but great

huge facility , great gym and helpful staff

informing the room service of late checkouts will be appreciated by all guests

the food at the bar and the breakfast was a bit pricey but convenient for just hanging out!

the outdoor pool was closed.

since i booked all properties that were “pet friendly” if there is a pet fee, it was included in my total

on website, no mention of a pet fee/ service charge...

full kitchen

the laundry person was a saint

i was near family and friends and the little kitchenette was great for my small family

a deposit is the pet fee, which if your pet is good and behaves and not destructive you get your deposit back at chk

00 understood that there was a pet fee for my cat

but the staff was very nice, offered dog treats for our puppy, the pet fee was only $20 and the hotel had a special potty area for dogs

we enjoyed the breakfast; eggs, sausage and fruit.also the small ( choice) waffles

the breakfast times were not clearly displayed on the sign.

the non-refundable pet fee was very surprising

breakfast should include banana, apple, orange and egg.

the pool not being open sucks! the breakfast could've been better!

breakfast was just juice in a soda type machine and breakfast bars that you can buy from the

hallways and bedroom laundry room was really dirty, real mess bathroom with broken devices soiled towels heater was

cold pool. but it's indoor so what can you expect

laundry for guest to use

nice to have a mini gym for exercise

breakfast was only adequate but the workers were more than friendly.

room cleaness, the comfy parking for free and the gym

has a kitchen area, but it's bare, no plates, cups, glasses, utensils

also, i was happy to find laundry facilities there since i got stuck in a rainstorm but the machines take $3

police tower in parking lot

it has a little kitchenette with the dinette table and sofa bed

any shared space was dirty and there was not actually a gym

the breakfast situation

only issue with hotel was the breakfast. very small and pricey

the gym and gym equipment in the rooms were a great accommodation.

the kids loved the rainforest shower head and the dry erase board

called and asked if the hotel had ev chargers like advertised

it on web site that the chg is this high they did wave it cause i had bill from last time with no pet fee can't stay there again with that

frustrated to find out the pet fee was a $100 non refundable fee

pet fee was $100 and there was a $10 charge for parking. found these charges to be excessive.

it was $100 non refundable pet fee

the pet fee costs shound be listed

morning the room had a terrible smell the window did close bugs flew in the don't offer soap for laundry the laundry card machine didn't work the fitness center was trash the manager was rude

laundry room needs to be some were else and laundry staff and cleaning equipment in the way of

do not replace your linen unless your bring your dirty linen downstairs, they don’t provided a laundry bag to do this

hotel did not have laundry detergent as per their sign in the laundry room

the bed was so comfortable! the waffle was great. love the indoor pool.