parking, clean, staff was friendly

room service very good

only gripe was the breakfast bar not being open

the morning breakfast was the best i have gad

some ladies were rude to our young kids

sanitizer needed in the gym

the gym looked good, but i was not there long enough to use it

gym was rather limited with broken treadmill and not much floor space or mats tiny shower- was fine

no bathtub for kids to take a bath however we did just fine

the kitchen was well equipped and the wrap around balcony with the fab views of the hudson was amazing

good location, away from the crowds and near a subway. friendly staff. late check out time.

no in-room refrigerator. no guest laundry m machines. breakfast dining area is too crowded.

the 10$ coupon for breakfast was fully satisfying

would have liked to have an ice machine on my floor and/or the option of room service and while the voucher for the bakery breakfast was nice, we were also pretty done with

free breakfast will attract customers

love the mini kitchen

poor gym

also the laundry room

wanted a larger kitchenette and couldn't tell from the website if i had actually booked what i wanted

the gym

facilities and gym are

very good gym facilities

great for a family with young kids

staff went out of their way to make it a good stay from the front desk, concierge, room maids and gym staff

would still go back but never order room service again

staff really went out of their way to help us, my kid had a performance in the city, and the room service surprised us with wine and card for encouragement when we came back to the room

no lobby or room service is available no breakfast available for a none property

same goes for room service - especially when we were first getting over the jet lag and woke up hungry at 3am

great desk service, great room service, great location

the room was good enough for a family of 4 with young kids..

the breakfast is too expensive with small portions although it is delicious

was told that the beautiful bar was closed, and doors would be locked

great check in staff, housekeeping and room service

some other kids liked it though

spacious, comfortable and great gym!

was leaking into the kids' room, was freezing and snowed into the room because of the crazy snowstorm

early check in

outrageous prices for laundry services , had to do in in an external facility

breakfast is included in the daily rate, and there is a bus stop in front of the hotel where a bus

small pool

the swimming pool was a hit

small gym, but the pool was closed

love the breakfast every morning and the early check in option

they have guest laundry(not listed in amenities), fitness center, steam room, sauna, downstairs (ll floor)

a card-operated laundry in hotel next to the gym was a bonus and very clean

a change machine in the laundry room would be helpful when you are in a hurry

a card-operated laundry in hotel next to the gym was a bonus and very clean

very helpful to have a laundry room downstairs.

bed was comfortable, wifi was good

wifi is very bad , it desconect every day and was a problem to conect, you have to type all your

room service was speedy

wifi and one of the lift was not repaired for 4 days in a row creating 10 -15 minutes wait at rush

food from room service was just ok and not worth the price

no spa no coffee machine in the room. a little disappointed by the service.

was sometimes challenging to get someone on the phone

wonderful room service

comfortable room and great fitness center

om service) at busy hours

the gym had a hot/cold water dispenser, but the water bottle of that was never replaced, so it was

breakfast was very limited, no toaster, but there was coffee

i was pleasantly surprised with the gym, it is very well equipped (even a peloton bike) and there are towels and water

for breakfast: dunkin donuts (two minutes from property), starbucks (7 minutes), stage star deli (for

there was no breakfast or bar available as indicated by hotel pictures.

is a nitpick, but getting to the front door with luggage and kids is a challenge with all the restaurants having their temp outdoor seating up

as well as a huge balcony in our 2-bedroom street which comfortably accommodated 2 adults and 4 kids ages 10-17

the two bedroom suite with pull-out couch was perfect for our family of 5 (2 adults; 3 kids)

hotel shares a wall with a restaurant so it was little loud especially with early sleeping for kids

there was a great variety of hot and cold options and both the kids and adults loved it

restaurants and bar were great

hotel is lovely and has lovely restaurants and cool bar with music each night

the long long lines to reception. the lack of 24 hour room service.

i made the reservation it said that the breakfast was included, however only a sandwich was included and only one choice of beverage, ( (-)enjoyed the overall experience, i wish the advertiser would be transparent about the breakfast situation (+)helped us with find our daily activities invited us to free wine &, cheese event which was lovely breakfast was (+) the hotel itself offers very good facilities, comfortable rooms, and a nice, well-organized breakfast that gives you a great start to the day (+) good breakfast not typical in us, nice rooms (should need a refresh but hotel is really big), strategic (+) amazing breakfast with many different options (+)pleasant staff room was very spacious being a family room 2 queensize beds in breakfast was good (+) we like the breakfast that was offered (+)and go breakfast fairly ordinary (+) breakfast was a great idea - grab;n go was a splendid idea (+) the wine hour and breakfast vouchers were a fantastic perk

gym was good but peloton bike needs attention

great bar and atmosphere

amenities are very good (pool, gym), and the turn down service as well

amazing spa , pool and staff great food. luxury vacation and hotel

location was superb, beds super comfy, service was excellent and the gym was one of the best i have trained in

the staff was friendly and professional, the bar was very warm and inviting, and the bed was very comfortable

5 usd return ticket to manhattan, 20 min drive), laundry in the hotel, fast food and restaurants

wished there were more choices for the breakfast, especially, for kids

room with a living room and kitchen

breakfast was poor quality

room having a full kitchen, all kitchenware has to be requested at front desk