the pool is a perfect place for everybody to meet

but they make up for that with a very inviting breakfast and very nice lunch

they offer free breakfast, which is just the basics, but there is also a wonderful restaurant where you can buy

free breakfast was standard continental

not understand that the 'free breakfast' is not in the restaurant; it's in some other room we didn't find

e minibar is limited) to your suite as well, which we did

the spa is small and don t have enough staff to have availability for services

breakfast was very good but we had wait quite long to receive it

gourmet breakfast

excellent breakfast & meals

the courtyard with pool and a greenery is just made for relaxing and enjoying outdoors

we had free use of the kitchen when needed and also the washing machine

needs some maintenance in the pool(cleaning)

the service in general the room the welcoming the breakfast

a good breakfast is served by a very friendly hostess

breakfast could be a little better.

breakfast is very basic but coffee is all i need at that time

the breakfast could improve but it’s filling and ready to start the day

was a long-term stay for me, but included breakfast was a little different every day

i would of liked fruit in the buffet for breakfast

breakfast sweet bread could be way better.

the breakfast buffet offers a variety of sweet and savory options, balanced to suit all tastes

pool was closed

good hotel, the only down side is the bar by the pool is not open

pool, gym, shops nearby

that day the room service wasn t available

a/c in the halls, room service was good, but dinner was lame

i also liked the room service and the kitchenette

great location. 5 mins walk to shopping center. clean pool.

pool opens very late and closes early, making it useless unless one hangs out in the hotel at

location away from the city centre, and many cheap restaurants around, nice pool, very clean

very helpful stuff, really large room, excellent service, enjoyed the pool of the hotel, great location: grocery and restaurants right next the hotel, bus to the beach

staff, comfortable & clean, great swimming pool (but blazing hot tiles, would recommend wearing beach slippers), willy's foodmart

the breakfast could have been a little more varied from day to day, but all in all it was a very good

gym has really good equipment, the breakfast is delicious and has variety for everyone, the

nice staff i usually arrive after midnight and have a very good reception. good breakfast.

very clean comfy beds and nice little gym and business center

hall, the best beds and pillows, the breakfast is tasty, definitely a great option to stay in mérida

good breakfast and great location

location was excellent, breakfast was great

breakfast was ok but can be better if the food pans are refilled often for the buffet there was

exelent breakfast. spacious rooms.

the breakfast was average, but we loved the coffee

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

they have a gym

clean, good location, nice staff, i loved the gym and swimming pool

the gym is too small and maybe another machines can be great

the fridge and kitchenette was useful

i made use of the laundry while i was there which was great since that allowed me to pack light

has a pool and gym

the pool area and gym were a nice feature

the pool area and gym were a nice feature

gym was being reconstructed, pool was dirty

the pool is not heated, the water is quite cold.

great breakfast and a good little gym

pleasant staff at the front desk and at the bar on the rooftop

the rooftop pool and bar is great in good weather

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

breakfast was ok

the breakfast staff and the food were

didn’t like fact the hotel does not hire enough staff to help at breakfast

pool was always full of tree leaves

we really liked the pool.

the best part was the gym and the swimming pool on the roof

doing renovations and the pool was closed

great gym and pool area

the best part was the gym and the swimming pool on the roof

it was conveniently located, nice rooftop ( could use a bar there or service )

plenty of parking

wifi signal

was very busy with a number of tour buses so it was difficult at breakfast time since we were on a schedule

breakfast

the breakfast was good. due to you did not have to pay extra for it

nice helpful staff, decent restaurant, pretty little garden and pool

lots of options for breakfast buffet, pool and grounds looked nice

the weather was cloudy and a little cold so i didn't get to use the pool, and the health spa was closed due to the pandemic

the elevators work well, and the roof garden bar and restaurant are lovely

everything ! love the place pool service cost location

good little breakfast, modern, and the staff was great

loved having access to the shuttle and the driver from 3pm was totally awesome

breakfast was the same for 10 days

the breakfast was well suitable and the location was very much ideal for my purpose.

price, nice staff, breakfast included, pool

fitness super

nice bar and restaurant, warm and professional staff

the breakfast which was included was delicious

the breakfast is delicious and the breakfast room is beautiful

very strange breakfast deal

the choice and quality of breakfast is second to none

plenty of hot water. we did not have breakfast.

there was not breakfast

nice pool, great breakfast place attached

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

location, staff were superb, delicious breakfast and nice decor

the included breakfast was too little and the price is a little high

breakfast was a very delicious way to start the day

the lady that received us was absolutely wonderful and cooked really good breakfast

great homemaid breakfast, we recommand this hotel at all

breakfast was excellent and delicious each day. staff are friendly and extremely helpful.

information, my reservation was whit breakfast included, and the front desk staff told me no

location, breakfast, service, staff

location, breakfast, cleanliness

the room is ok but they don’t provide hand towels, other than that our stay was great, the breakfast is really good

provided wifi internet is unreliable and extremely slow

the soaking pool was nice, however one of the support handles had rusted to the point of being detached--not

the small sitting pool on the roof was cool and just what you need after a hot walk into town

excellent customer services from the front desk to the room service

great location. wonderful staff. good breakfast. lots of parking. all at a reasonable price.

the staff was amazing, the pool was cozy and great location.

pool and wifi both excellent

nice old colonial villa, good service and good open bar with beer snacks and cocktails

no good and silent place to relax area around pool rather noisy

spa is amaizing. location is perfect. bed are super comfortable.

good gym

bed, room size, atmosphere, breakfast menu

the pool on the roof was very nice for cooling down as we were there during a very hot week

, but this hotel whit his own touch , last night was a 3 guys playing live clasic music the pool amazing whit a nice view of

good wifi in the rooms as well as free wifi in the squares in merida

restaurant on site with room service available

the pool, prefer outdoor pool

clean water at the swimming pool and embellish its surroundings.

the indoor pool. water was stagnant. didn t look as if it was used in weeks.

the pool area is nothing like the photo, needs a clean and the water is ice cold

clean, great rooms and pool, fitnessroom is great

excellent covid precautions...touch less room service and very helpful and friendly staff.

clean room, excellent breakfast and a wonderful swimming pool

location, big rooms, quiet, and perfect pool for kids and families

massage at the spa was great

the pool too small and the lobby bar to small also

room service did great going back and forth plenty of times because they would give them

last room service was a great touch added to serve its clientele

free parking in the middle of the city

swimming pool area was a bit of a disappointment

out 15 usd per person), was totally worth it

beds are so comfortable, and parking is available

the phone in room was not working so we couldn t request room service particularly at night time

breakfast was amazing nice variety of local dishes and american dishes buffet always full great

the rooms were great, room service delicious and the staff very attentive

bed very comfortable pillows excellent.the pool is so nice and sheltered.

nothing except price was high but we had a really nice room by the pool.

we travelled with 2 little ones and they had a blast at the swimming pool

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

the walkway to the pool was wooden slats which weren't fixed down properly

pool was gorgeous, our room was comfortable and clean, the restaurant has great food and the staff

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

the rooftop pool and the restaurant was really really good

free parking

not too much equipment at the gym to choose

location is excellent. the hyatt is a high end hotel and the wifi was great

undergoing works next door at 9am, phone ringing erroneously in the room, cutting the wifi just in check out time

and communication during my stay very bad facilities, lack of hot water at night slow room service

pool too dirty to use

there is no elevator. entry to pool difficult.

hope the owner adds a hand railing to get in and out of the pool

do not count on breakfast, is very very simple, some fruits, toast and jam , pool very dirty and cold , poor birds keep in cage next to pool ,well , not great experience at all

with birds near the pool that churp

pool area

the pool is nice and the showers have strong water pressure and hot water

pool area is always in the shade, not so good for

the pool was nice .it had a shallow end so kids could use it.

old facilities, pool was too cold

we had an early flight so we missed breakfast

the gym has no weight machine (only cardio machines)

the continental breakfast was great perfect for what we needed

clean, modern hotel. comfortable bed. decent gym.

a good breakfast was included in the price

for me, the best asset of the nh merida is the 8th floor rooftop pool and terrace with expansive views over the city

60 hotel is extremely stylish, beautifully furnished, spacious rooms, lovely roof terrace with pool and gym

the pool hours could be longer

pool

com)… super small gym

we really enjoyed morning breakfast and swimming in the pool

parking next door or you can easily get a taxi or uber anywhere in the area

i also enjoyed the pool and the room service

guests can enjoy a small pool, a gym, and parking if renting a car

free parking

access to a gym

the cleanliness in rooms, lobby, pool and gym was exceptional

loved the rooftop pool

the cleanliness in rooms, lobby, pool and gym was exceptional

the rooftop pool is awesome

pool needed more maintenance, a little small

breakfast was delicious and always served

building, garden, the breakfast, the friendly staff

breakfast was wonderful--raoul, our waiter, was exceptional

the staff were excellent especially raul who served our breakfast

it was ok for a 2 day stay. parking spot

very polite staff, parking area seemed secure.

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

good location, near paseo montejo ample parking lot friendly staff

small but well equipped gym, whole hotel had a nice feel to it and the receptionists were very friendly

pool area is beautiful

we stayed in a jacuzzi suite, best deal ever! they even have bubbles! my kids were extra happy!

restaurant and room service could be improved, most of the food we tried to order was not available and the food

really didn t enjoy the gym as it was dark and smelly

loved the place and the pool

hotel staff were so nice, thé hotel is beautiful (swimming pool in thé beautiful patio) and well located

little bit far from the center (20min walk), breakfast was quite simple but okay

breakfast was simple, personally prepared fruit with yogurt and granola followed by toast

no tea at breakfast was a problem

pool was lovely after my flight

pool area was wonderful and our room was spacious

modern and clean with a lovely pool . the family that ran it were very friendly and helpful

conditioner was noisy, pool seemed not too clean 1,000

mat on the outside of the balcony so you could dry your feet after swimming in the pool is missing

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed was firm but fine,

the apartment and pool area provide a great place to relax and hang out before exploring the city

pool wasn t clean

the pool is big and the amenities were great

spacious and comfortable. common areas are also fantastic including patio and pool

the room and the pool

we didn't use the pool, but it looked perfect for a refreshing dip in the water

i encountered were friendly and helpful - easy and quick check-in and check-out - there is a pool located on the second level (i didn't use it) and some additional lounge chairs on the top

were located right next to the pool

pool was smaller than expected

breakfast was superb! bread outstanding.

nice pool and terrace

breakfast: food is amazing

breakfast was one of the best we had

we had a suite with pool view and we could hear everything from the reception and they (the staff mainly) were very

there was no drinking water provided, and the room service told me they only serve quesadillas, not even a local dish, no other food

towels and hand cloths, wifi was horrible and basically did not work

free private parking - good wifi - clean bed - enough place for luggages in the room - kind stuff in the front

it was so old and the gym was neglected.

room service is good and prices affordable

breakfast has very limited options. pool needs cleaning.

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo de

i am vegan and they prepared a special breakfast for me that was outstanding

we thought expensive especially as breakfast not

wonderful. great fun for the kids. lovely place. very comfortable suites.

there was a basic outdoor pool that looked clean

pool looked lovely although we didn't use it

pool was cold (not heated) only three seats at pool no minibar or fridge or coffee machine in

pool

restaurant on site - sink clogs - no closet, but 3 hangars there are gaps around the doors to the pool which are not fully sealed, so ants and other bugs walk inside the hotel first floor where

the aesthetics, the staff, the gardens, the room, the breakfast, and the pools

we were also able to do laundry for a very reasonable price through the hotel as well, which was very helpful

breakfast was lovely and the staff were friendly and helped make the stay a real pleasure

the pool area is beautiful and the spa area as well

the most wonderful 3 course breakfast is served on the beautiful patio with views of the courtyard

parking space at the corner

the hotel has private parking which was very helpful

breakfast was freshly prepared hot food with orange juice , fruits sectional of choice was

breakfast perfect and the small pool area was very cosy

u take drinks out of the fridge and tally in a notebook), and you enter

amazing courtyard with greenery and little pool and hacienda style breakfast area were my favorite

also there is a laundry accross the street and places to eat local food at a very reasonable price in santa ana

good collaboration with the laundry service in front of the hotel

loved the pool area

nice little pool, good breakfast, great location.

pool is great there were a few things in room that needed attention but the hotel is good value for

room was comfortable, wifi service was good, enjoyed the little rooftop pool

super dirty pool making it unusable

we loved the pool at the top of the hotel

also the pool is a cool feature but not very usable

the pool it’s vey small.

new hotel, with very spacious rooms, with swimming pool on roof.

located in paseo montejo, main attractions are right there.the rooftop pool is perfect.

location was great. rooftop pool as well. room was big and modern.

pool could be cleaned a bit more

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and fixed the tv

breakfast, it is not enough, so you have to order additional items.

breakfast could have been better. too cold in communal areas - air con way too strong.

the hotel offered a good breakfast with a few pages menu, however, although we had the breakfast included in our booking, we

limited breakfast options if this is included in your price, unless you want to pay more

the pool is gorgeous and i loved that it even wrapped around the staircase

pool could use a stronger filtration system as it is large and pollen tends to collect

the building is very modern, the room was huge with a nice view on the pool and the patio

our room was huge and the private pool/tub was great

they have the kitchen besides the master bed

from the friendly welcoming staff to the amazing breakfast each morning

waiting for breakfast can take some time, once it was up to an hour.

pool may need to have the filter working.

pool with palmtrees in city center is nice touch

breakfast was delightful and the had the best coffee of our entire trip

breakfast is decent.

beautiful hotel. stunning pool.

perfect set up. pool, rooms and breakfast area

good bar service with cocktails

lecanda is an adults-only oasis in the center of merida

we loved having a bit of time around the pool to read in the late afternoon

breakfast and flavors of the meals were simply delicious

i liked the bar staff.

th shifts), room had mold, no hot water for sink, had

the pool was out of commission the last day and there were a lot of kids running around playing

location. staff. pool. breakfast

“european” standard- best quality, amazing pool, boutique privat atmosphere, stunning shower, easy free parking

we arrived very early in the morning from a long bus ride and could rest at the pool

the continental breakfast was lovely

full breakfast would have been better than just fruits

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

actually had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

beds so comfortable, pool delightful, complimentary breakfast good, service absolutely exceptional, within walking distance of main plaza and shops,

the staff are super friendly and the breakfast that is included in the price is also great

beautiful oasis around a central pool with a stocked bar and delicious restaurant on site

plus the hotel itself had a great bar and breakfast options

the hours for the restaurant and bar were unclear to us, it seemed to never be open (perhaps a seasonal issue)

the service was excellent and the breakfast was really good

the area was safe, we had parking, and the rooms were very clean and spacious

the pool is tiny- a dipping pool really and there were only 2 pool side recliners

only two chairs at swimming pool which limited how many could use it

free parking locating in a guarded and closed garage that has space for maybe 8 vehicles

great pool area

the room. the pool. the staff. the location.

the courtyard was lovely and the pool was a great way to cool off in the hot mérida afternoons

breakfast could be improved by higher quality bread.

staff kindness, property location, pool

good location, nice pool, decent breakfast, and all at a reasonable rate.

we also loved the pool area

the location, room, breakfast and staff were great.

breakfast was awesome, definetly recommend at least 2 nights there to enjoy visiting merida and

loved the pool

which was very good

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

if i had to mention something it was the pool service could have been quicker

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

lovely pool

rooms were large and very comfortable with an outdoor sitting area and wonderful spa bathroom

plus a nice continental breakfast spread in the morning

breakfast was excellent and included fruit, good croissants, yogurt, cereals, and a good selection

location, really friendly and helpful staff, lovely breakfast

great restaurant & bar

the good staff, the breakfast, etc.

the breakfast was good, simple, but repetitive. maybe a fridge would be helpfull for some.

nice room, small pool but kids enjoyed it.

laundry down the road