love that its an inside pool. temperature was good.

also i wish the shower had a detachable shower head to make it easier to shower for kids

the breakfast was great the staff assistants at breakfast was great

breakfast choices were wonderful the room was clean and comfortable,we were upgraded to a suite at

kids running around the corridors at night

friendliness of the front desk staff and the breakfast was phenomenal ud83dudc4c ud83dudc4f

of breakfast items was wonderful

breakfast was a cold

the breakfast was after 6 am but i think the oven wasn't working.

beds were extremely comfortable, we made use of the gym facilities, the staff were excellent - especially the gentleman who checked us in and tried to

grandchildren loved the pool, breakfast was fresh and good variety

breakfast was good

had a fun space with a pool table, the staff was very very nice and the beds were very

the lobby was so nice with alternative seating options and a pool table

loved the comfortable beds and cleanliness and the breakfast was good.

location beds are very comfortable. breakfast meets the needs of most people

no vegetables for the breakfast.

the staff was amazing. and the free breakfast was great!

good breakfast; convenient location.

an extra item or two more for breakfast bar but it was nice to have the breakfast anyways

kitchen

loved the mini kitchen area

the kitchen area was expressive pots, plates, silverware, paper toilet, and cleaning liquid for the

i loved this hotel. the staff is wonderful! the laundry is free and opened 24/7

hotel didn't serve breakfast, it didn't matter we did have a full kitchen

the pool was nice

ran out of the cinnabon rolls quickly and did not replace. otherwise, breakfast was good.

i was placed by the kids, people were constantly having kids run up and down the hall way, i was constantly hearing

kids were running up and down the halls at night and it was loud

like people with kids kept being put in rooms next to me and always running around screaming was annoying

was a older model hotel, the beds, and the kitchen area

) the room is very spacious for two people and the laundry room is on the premises

the price, i love that there is a kitchenette and a nice size bathroom

the little kitchen area

laundry facility

the breakfast area(closed due to covid) was close by and has a soft drink machine with cokes(yay) and

there was no breakfast

breakfast had no protein.

i did not have breakfast so cannot talk about that

better breakfast but there are restaurants close

unable to get breakfast due to covid 19

breakfast was a definite turn off

the breakfast area was was so spacious, inviting, and well-tended

breakfast hours could have been a little longer and had a bit more selection otherwise still ok.

breakfast was nice. very clean!

parking and access to room. cleaning lady was super nice

room was nicely decorated and very comfortable, but there was a lot of trash around the parking lot

roaches outdated look drug addicts walking round in parking lot

partake of the breakfast, except coffee

the breakfast was okay. not a lot of options.

i had the bar exam to take it was

the pool and gym being there was a huge plus and your not bothered at all and people are willing to help and the

website says bar open sunday-bar was closed sunday

clean, great location, open indoor gym, and nice sized pool.

a real bar and rest

check-in, check-out; very clean room; no problem finding parking; enjoyed the free breakfasts

and they advertise the pool, but it wasn't even open

i did not have breakfast

breakfast was so, so good

breakfast was good,both the orange juice and the coffee were a little weak.

i woke up to kids running and jumping early in the morning on the floor above me

kids running up and down the hallway

pool and gym area for those who want that

we liked the indoor pool for our grand kids and the service staff

very clean, indoor pool, great friendly staff and gym.

the gym was convenient and easy to access

the pool could stay open later

great kitchen staff if you need help

breakfast staff was helpful and friendly.

very spacious room with curtain to separate beds from seating area, fully stocked kitchenette w fridge/freezer and dishwasher

the pool had grass in it..who ever cut it .. didn't care

nice staff, comfortable bed and breakfast was pretty good! i definitely will be back!

there are no real special features of the hotel other than the breakfast and an outdoor pool

the prepackaged breakfast was great

also, there were no scrambled eggs for breakfast

iwalked do to laundry 4 towels

i loved the cinnamon rolls that they had for breakfast

location near veterinary hospital, comfort space, coin laundry on-site.

a few good things for breakfast.

like the on site laundry machines

the price of breakfast

the breakfast buffet was a little disappointing.

especially the level7 for breakfast

the european breakfast option wasn’t too appealing

breakfast was amazing

there s even a target store in the bottom of the parking deck

much food selection, room service slow, lighting dim in room

the gym was too crowded and smelled

being able to use the gym next door was great

great location. calm and beautiful. staff always with a smile. free parking.

the pool was cold to be indoors and heated but the hot tub was nice.

pool, a huge group of people was there smoking cigars, despite that they had almost a dozen have kids with them

the location , the gym everything

the breakfast was good. the gym was really nice too!

near the mall for lots of food, but you need a car or a shuttle which the hilton provides

didn't have breakfast. staff was very nice

most ridiculously expensive hotels don’t even do breakfast and given we had to hit the road at 8 am we appreciated the conversation of the breakfast

breakfast setup was a mess at 945.

do wish the breakfast option either more continental options or able to have more than just waffle

do breakfast

was good location was good laundry facilities was easy to use parking garage was

i was located a ways away from the laundry room but could hear the dryer from my room

another treat was that the pool was already open

i didn't like that the pool was out and the gnhot chocolate machine could use some help, but overall we enjoyed out stay

the gym was amazing!!!

breakfast buffet and made to order omelets were teen favorites

the room the pool everything was great the only downer was the money issue

at all faulty electricity walkways littered with dirty room service trays construction at night broken glass in room hair on sink and in shower

got a wake up call right on time, the airport shuttle was perfect, and thry even made breakfast bags for us as we left before breakfast service

we didn t like how cold the indoor pool area was and the large room service fees.

that the thing in the pool for the kids wasn't on or running.

location, amenities, impressed with room size, kid enjoyed the pool and breakfast was superb!

walls, due to room being a connected one, could hear neighbors' kids playing -trip had to

but the hotel from the entrance, to the lobby decor, the breakfast buffet, the pool

kids had a blast in the pool

ugly harsh lighting in room, fitness center was 2 machines and weights.

they need a real breakfast

dirty staff very rude, i gad to ask numerous times for me and my kids rooms to be cleaned i checked out thursday and i was supposed to stay til friday and i

needs more variety of choices for breakfast!

clean rooms and comfortable beds. the free breakfast was decent.

pool area was over powering of chlorine there for my children and i were not able to swim :( other (+) my favorite part of it all is the free breakfast and the pool (+)pool & free breakfast spacious room w refrigerator, microwave, coffee maker, fruit in lobby, (+) the pool was the perfect temperature for the winter months (+)loved the big handicap accessible room and the heated indoor pool (+) the only recommendations i have is with the pool being indoors it should be heated (-)not that i didn't like but i would prefer for the indoor pool to be heated. (+)bed was super comfortable and the shower was amazing. pool was the perfect temperature! (+)my grandson enjoyed his time there and the pool was a plus for him (+)comfortable beds~ friendly staff~ beautiful pool~ close to restaurants and shopping

24hr shuttle

breakfast was good and in general my whole stay was relaxing and comfortable

friendly staff met me at the hampton after a brief 8 min shuttle from the airport

check in and breakfast staff very friendly

enjoyed the coffee bar and your morning breakfast, excellent

no, every thing was great. coffee was good along with the breakfast.

no breakfast no gym no pool but still the same price. not good!

there was a hot breakfast, which was very good, the room was very comfortable and i loved the gym and the washer

breakfast was pretty

wish they had more breakfast choices

would recommend having some fresh fruit available for the continental breakfast

no laundry machines on site either

breakfast was fantastic and staff was very helpful

continental breakfast had a vast selection

kitchen

i had to request kitchen ware but that was okay

was surprised to find a full kitchen in room

the kitchen facilities!

felt like home full kitchen apartment appearance

loved having a full, and fully stocked, kitchen so i did not have to go out (or order out) after a tiring day

clean and big laundry room on site

free laundry and super nice staff!

free laundry, and overall it was a nice hotel

laundry

bed was comfortable has a kitchen

needs better breakfast

idea to have kitchen in room

breakfast was yummy

dirty kitchen towel was placed in the cabinet under the sink

would be nice if the pool was open a little later maybe till 10pm or 11pm.

the pool was also a big hit as well with the weather that we have been receiving lately in charlotte

brand new. great pool and lobby

incredible staff. beautiful inviting lobby and great bar and restaurant

i loved the modern feel. i loved the bookshelves in the lobby. the pool is amazing.

breakfast was amazing

i did eat any of them the cereal choise was for kids

no laundry facility

the pool was green

amazing breakfast, and the bathrooms are really nice .

pool area with gas fireplace. workout facility. location

although the pool was

the pool was nice and the public areas were nicely presented with a good café for breakfast

laundry room with 1 washer and 1 dryer $1

i loved the fact that the room was right to the pool easy access! my daughter loves that part

location near mall and the running trail right beside it. also the gym was good.

room service, friendly staff, location, amenities, cleanliness

they also had room service, which was nice when we were too tired to leave the hotel and go out and get food

the check in and room was great. visited the bar and the bartender was very nice and helpful.

in the bar was a little expensive for what you got

staff was friendly and the kids enjoyed the pool

me and my family was able to enjoy the pool and well as the fitness area

the bar in the front always has guest enjoying a great cocktail and having a great time

no cafe or bar

pool was not very accommodating no jacuzzi

very helpful to have a kitchenette

i really enjoyed the breakfast

trip was short, so i did not get a chance to use them, but the gym area and indoor pool we're both extremely crowded when i went to check that out

has 5 kids for 13th bday

the continental breakfast could have had a wider selection of food.e

the gym had a variation of machines to workout on

nice breakfast too

in addition, the gym was in poor condition with dirty towels left scattered throughout

need more variety breakfast food

the staff was very friendly. i liked the gym. it was a quiet location.

it was very beautiful & so clean! the bar was nice & the staff was very warm and welcoming!

outdoor seasonal pool rooms wayyyy too expensive… over $400 a night!!!

do wish the pool was open later, but other than that

the gentle man at the bar went out of his way to help us at the pool and the as so polite and kind

the pool was a little hard to find

highpoint is the beautiful view from the pool area on the top floor

the ambiance, the rooftop pool, the room

staff was amazing and respectful, i love how the pool is on the rooftop as well

also, the rooftop space was very nice, but the pool was really small

we were also really impressed by the fitness center

has a wonderful pool and a small convenience store, a shuttle to take you to certain locations

room clean staff was very friendly nice gym, nice indoor pool unfortunately i can't swim

they could have provided a shuttle downtown for their guest.

food was unacceptable including the kitchen cooks attitude

friendly staff and enjoyed the use of the shuttle.

location was center to everything however there is a bar onsight that required police presence all weekend

breakfast bar looked great

the swimming pool,gym,and restaurant is a bonus

location was ideal. food was delicious and available late. . solid breakfast!

breakfast was good

parking at times

the location. the common areas. the elevator. parking.

i like everything about the property besides parking

very comfy bed, great shower, good parking

the pool looked nice, but was not open.

rate, no pet fee, convenient location

gym was used for storage so no working out, laundry room was dirty

i appreciate that there wasn’t a pet fee

also being able to do laundry there

even have laundry facility

very nice hotel. clean rooms, plenty of parking.

first night arrived after midnight and no parking spaces were

shuttle was convenient and my family loved the clean pool and area

pool was not functioning properly, the kids area was turn off and the cement was peeling off from the floor

complimentary water and cookies downstairs, a snack/beverage area, and a fitness center & pool

the elevator was sketch. the bar closed at 11 and food stopped at 10:30 so felt alittle early

we had a spacious room. nice bartender. nice pool

easier wifi access

liked the price liked the location liked the bar and breakfast area

room service staff were all great, but there was a gentleman at the front desk that was no help

very disappointed kids

everything was great. my kids loved the breakfast.

comfortable rooms, good wifi connection and bonus for the swimming pool

staff,pool and bed was comfy.

easy and they informed me at check in that if you aren t staying 3+ nights that they won t do room service, so she gave me extra towels

love residence inn bc it has the living room and kitchen space

great breakfast entrees

room was nice and having a full kitchen was awesome

by the friendliest young lady at the front desk who gave me all the details on the hotel, area, breakfast, etc

breakfast had a lot to offer. the location was great. close to food and the mall.

breakfast due to covid is not great, but understandable

day sunday}monday breakfast lady employee was better all 4****

breakfast was great and easy access to get back on the highway

it was very clean. breakfast was very good.

didn't have breakfast at the hotel but the workers were extremely helpful and kind

need indoor pool

love that their is a kitchen, separate bedroom and living area

although our hotels pool was not open another hilton allowed the kids to use their pool

was beyond kind, room was great and breakfast was amazing every day

the room is really big and the kitchen is great, a lot of conveniences

breakfast was not up to date it's just a little things not like i'm use too so u going need go out

toilet shower was also broken they told us breakfast was from 6-10 but i t was over at 9 so kids missed

the breakfast was good and there was overall cleanliness.

breakfast and big rooms

hanging around parking lot, leak in laundry room that soaked hall carpet, wet laundry floor ( did not use washer as planned), elevator

continental breakfast has waffle making station

the breakfast wasn't good .

no breakfast served at all.

breakfast was good only thing it want any breakfast meat but everything thing else was wonderful

breakfast was not that good

the indoor pool, gym and breakfast area.

excellent breakfast

breakfast was great

my room reminded me of being in an apartment with kids over top of us playing loudly

indoor pool wasn’t heated and the curtains wouldn’t close. gym also wasn’t available.

i usually don’t eat breakfast at hotels, but their breakfast was hot and great

breakfast was great!

nice room layout and complimentary breakfast,there was a nice variety of food

i like the breakfast it was simple but good

as a family, like that fact of breakfast in the morning

breakfast was very bad

breakfast was not stocked well

place was great, 10 minutes to the downtown driving, and the breakfast was ok too

the breakfast was a nightmare experience

n/a. we didn’t get a chance to eat breakfast we had to hurry up and get on the road.

i didn’t eat breakfast

fitness center was closed

the early check in

they have an industrial laundry room where they was all linens whiter than white

the only machines with weights in the fitness center doesn't work

can sodas were too pricey- $1.50. the pool needed a little tlc.

the hotel has an indoor pool which we used once since we were doing a lot, but getting a chance to swim in november is nice

like breakfast choices as they were pre-pandemic but understand

the indoor pool

toilet paper and consumable goods for the kitchenette were not replaced

pool and hot tub need to be upgraded

the breakfast was superb and the location was convenient, clean and well monitored by the staff.

terrific breakfast and a very convenient location.

continental breakfast was hot and delicious.

the service was very friendly and having breakfast was super convenient.

they also have an indoor pool and gym, open from 6am to 10pm i think

this place 2nd home love the fitness center love the full breakfast bacon/eggs, pancakes

clean comfortable room, outstanding breakfast, nice pool. airport shuttle was appreciated.

that there were no complaints about noise and the pool was open late

they have a nice gym, pool table, a bar for a drink in the evening, fireplace outside ( when you want to hang out outside) swimming

friendly and accommodating. free local shuttle service.

the indoor pool came in handy because it was raining outside

reception, storage, shower, comfy bed, clean, supplies stocked in shower, coffee, location and pool

it was very clean and colorful. location was good. nice gym, seating areas and pool

it reminded me of an old gym smell

right by a nice park for a walk or run, with a playground for the kids

the room and the spa jacuzzi tub was amazing

the breakfast is very good, the rooms are very clean and the maid service is fantastic

the continental breakfast was more

beautiful park near by with lots of trails and all kinds of kids activity centres

location was easy to find and plenty of parking

understand, they were rude, room was dirty, and there was some sketchy activity going on in the parking lot all night

dirty, smelly, holes in the wall, i was panhandled in the parking lot

people selling drugs in the parking lot

loudness outside my door,bugs,bumbs in parking lot

rooftop bar has a great vibe and extremely popular with locals

sat at the bar and was not greeted by staff. after 10 minutes my husband and i left.

the rooms were clean and pleasantly decorated, and the pool was absolutely lovely

wish the pool was a location where you get more sunlight

the complimentary breakfast buffet

breakfast was fine for a continental breakfast, a second meat choice (bacon) would have been good

always many choices for breakfast

breakfast options was not that great as much as it cost with that they definitely need to do better

i used everything gym, pool and business center

the pool is small, but perfect for young children

loved bar and patio, too cold to use with snow but would perfect if wind hadn't been bad

they have a great bar and complimentary coffee in the am

they didn’t have anyone at 6:00 am with the coffee bar open. we fixed a coffee ourselves.

i found having a bar there was unique for a motel of its size. very impressed!.

exceptional service, coffee bar and hotel lounge. great for traveling with a dog.

spacious room. breakfast. gym. pool. cute balcony.

gym/fitness center equipment old and out dated and somewhat unsafe. need an upgrade.

very large room, awesome beds, pillow, and amenities awesome breakfast

buffet was on point and pool was perfect

nice little bar with a friendly bartender and a cozy sitting area with a fireplace

nothing really maybe that the bar closed to early

gym is small a the best equipment doesn’t work, shot breakfast

there was some sort of formal dance with dozens of college aged kids all over the place, which was very inconvenient

i loved the bar area with a pool table ,board games, and balcony space

parking.!!...also restaurant and bar should stay open pass 12:00...

room service was quick and amazing we ordered towels and sheet and they were delivered almost

it s on the edge of the nightlife so you may hear the bar next door or the loud cars

was rude because she didn t ask my name when i already had cleared it with management to get a early check in

the bar was great too

the rooftop bar was a pleasent surprise and the staff was more than helpful

the breakfast bar was the best

staffs were friendly, convenient location to and from the airport with shuttle .

return a rental car and the two guys who drove the bus were very helpful plus the on site guest laundry facility was very useful

their shuttle service picked me up at the rental car site

bar was more like a counter not for cocktails

loved the updated design and the pool area was lovely; room was spacious and very clean.

hotel was clean and pool area was clean as well as gym

love it the breakfast was the best .

it was wonderful to have the airport shuttle at such a late time (1 am).

i liked the potential outcome of the hotel. the gym in the room

the room was clean and quiet and the gym was perfect

hotel employee at the bar is also wonderful

there is a nice cocktail bar right across the street

location and comfortable bed, nice gym

the bar soap provided was awesome

shuttle driver was informed and very pleasant, and janay at the front desk was very welcoming and

place to stay and one of the best hotel breakfast

near us to the airport and the excellent shuttle service.

breakfast, clean rooms, the big screen tv and the friendly staff.

breakfast under covid-19 conditions was quick and easy ~ fruit, oatmeal, fresh coffee, mini-bagels

the employee setting up the breakfast bar (who also drove me to the airport) was friendly and informative

the gym facilities and how close it is to the airport ud83dudc4cud83cudffe

gym is terrible two tv's in gym both on same remote, so you have to listen to two tv's that are on

breakfast options are very limited

no free coffee or breakfast

breakfast should be included.

pretty convenient, shuttle service, close to the airport .

the gym smelled extremely sour and had a leak

there was barely food at breakfast

we ended having to choose a new hotel due to the pool and hot tub being closed for the kids on their bday trip, this front desk staff was 10/10 on

clean. airport shuttle. wake up call. coffee good

the breakfast included was good with many choices

room was quite large with a mini kitchen bed was very comfortible

desk about it and was told it had been reported to management who said it was because of the laundry equipment

room was clean and bed very comfortable. a nice selection of food for breakfast.

location, and the room was large with a kitchen, sitting area and separate sleeping area

(all provided at your request if you have a room that is equipped with full kitchen)

kitchen

no pool.... no pots,pans or utensils in kitchen.

price with a kitchen and location

the location and the cleanliness and the pool

room service ended early than expected. would like to have had a later service time.

clean, nice room! nice hot tub and indoor pool.

staff, location, starbucks, fitness center, water bottle refill station

the breakfast was amazing. i loved the room service card.

awesome gym. breakfast was good. bed was comfortable. huge shower.

had a great gym, but we didn't use it

it has great breakfast and gym

it was beautiful! everyone was so kind. the gym was amazing. breakfast was really good.

well run, great staff, good breakfast, fun happy hour

breakfast could be improved

the house is so beautiful and the continental breakfast was superb

breakfast excellent

we loved the dining and lounge areas in the home too, and enjoyed the delicious breakfast as well

the manager was very helpful, friendly and accommodating for my early check in request.

to the price, clean rooms, clean towels, no bad smoking smell not even in the corridors, light breakfast

i also liked that they had airport shuttle van that transported

close to the airport ! shuttle on time ! all in all very good

also, the hotel offers free shuttle service (though personally did not use it, prefer to

nice staff, clean rooms and a shuttle to the airport, even when our flight was delayed until after

property is clean, swimming pool area is very nice.

room was nice and big, had a sliding glass door to outside and my room happen to be by the pool so that was nice

nice courtyard with pool

pool opened a bit to late and closes a bit to early

spacious, 2 bedrooms, well equipped kitchen

pool wasn't open yet.

the breakfast was enjoyed by all

convenient to airport. shuttle. park and fly.

the kitchenette has everything you need to cook comfortably

that i missed breakfast!

everyone was nice. shuttle was fantastic!

the hotel is the same status as 4 or 5 star with hardwood floors, a real fitness room and outdoor pool

pool was locked down

the pool and the location.

breakfast was very good as well

king suite with full kitchen had a great view of the convention center and

breakfast was yummy

it was all great including the room, rooftop bar, breakfast, and staff.

breakfast was excellent, parking was very convenient and the property location was very good.

arrived very late, breakfast was very nice with muffins bagels bread yogurt waffle station

the breakfast has the basics and we get up early and go to the airport

desk never had coins for the coin operated laundry

beds, very prompt breakfast arrangements and easy to access services like laundry and fitness

hot breakfast

convenient shuttle and friendly staff. good location near airport.

mins from airport, easy access to major interstates, impressive complementary breakfast selection each morning, friendly staff, comfortable bed, pillows and bedding, flexibility

the breakfast was great

nice breakfast and very caring.

like the paper plates and plastic utensils for breakfast

they keep the breakfast area really clean with plastic coverings for all utensils, same with tv remote

breakfast ended at 9, i'd like for it to end at 10 so you can sleep in and still enjoy breakfast

we called for a shuttle when we got off the plane

pool, friendly helpful staff, comfy bed and nice shower

i would say to have less processed foods in the included breakfast.

closeness to the airport and having the shuttle

very clean and good morning breakfast

laundry is completely complementary ( no

clean great breakfast

it had one private queen suite and private bath, a full kitchen and living room and a second bedroom with two queens and another private bath

the pool was closed

there was a fridge in room and a bar in hotel lobby (although i'm not sure if it was open--we didn't use it) and a restaurant less

nice pool. serene location. very nice staff.

amazing location. room was beautiful. nice pool. very clean .

the staff at the bar was excellent, both tamika and ashley were phenomenal!

parking was plentiful and shuttle guys were great

shuttle was provided and we were given a bagged breakfast to go since we checked out before

but finally next day got shuttled to other location w/ pool because i had to inquire about it next day

i also liked the gym offering and setup, and the main lobby area was clean and inviting

clean rooms and good breakfast

i like how it’s so clean and the gym

included breakfast is good

breakfast was not well stock

, the soda machine, the gym machines…

room set up. breakfast was good. 24hr coffee