the loose track randomly at the pool/ not a huge deal but they need more trash cans around or someone doing walk through

other guest smoking in the building, not having laundry equipment at the main resort building

laundry facilities were available at a fair cost

the arcade the bowling the food the bar were all spot on

i love that they are pet friendly and they have a dog park

the beds were amazing. the pool was nice.

restaurant/ bar and pool on site is nice

ac could've been cooler. the pool could've been warmer.

there was also a bar located on the property with food available as well

we were told we could park a one axle trailer in the parking lot other people have we got there

great location, large and comfortable room, good shower, good breakfast.

hot breakfast every morning great staff kept it stocked and clean

hotel was pretty, staff were helpful, everywhere in the hotel was very clean, including the guest laundry, and tables were cleaned between guests in the breakfast room, which we have never seen

breakfast, potatoes were not quite hot enough

pleasantly surprised with the stream in the back as well which added extra entertainment for the kids

we didn’t eat anything from the kitchen

loved the offered combination of a room with a couch, a mini kitchen, a free full breakfast and a balcony overlooking a rushing creek

hated that there was not enough parking at times i had to drive around forever to find somewhere to park a

pool was clean and free hot breakfast offered many options

lower level of parking garage closed, so had to leave truck across the street on other side of pool

was less expensive than surrounding hotels, because it's small and older the pool was never crowded

pool needs more of a shallow area

pool was not working but they did call and let. me know before my trap

also wasnt aware of additional pet fee even though advised them of animals when booked

if you are a light sleeper or are traveling with young kids, you will hear everything

and the property with the pool and hot tubs plus firepit and rocking chairs make for a great relaxing stay

our family suite, which had a lovely view of the pool, was immaculate and exceptionally hygienic

excellent staff, pool life guards and service by pool

being close to dollywood and the pool

the bar areas and the feel of the resort.

the floor is not carpet. the rooms are quiet. staff is great. plenty of parking.

oh and parking

excellent location, close to every thing, clean property, nice and clean rooms, nice pool .

also there is a $20 nonrefundable per pet fee they don't have listed with booking, it has a 15lb animal limit

to begin room was dirty ask about room service

pet friendly

just be very cautious and don t let your kids anywhere near this otherwise it was great

the breakfast is really good they do different stuff every

parking can be an issue.

i'm scared of heights so balcony was off limits for me. my kids enjoyed it tho

complementary breakfast was really nice

loved the spa and room. we have booked for next trip. was quite.

reserved my room about a month ago, a room with a king size bed and spa tub

the front desk staff, to the breakfast staff, and even house keeping, everyone was nice and super friendly

wish the pool was a little bigger

to hear more dolly parton music over the other music at pool or at least in 30 min

pool could have stayed open a little later

in a suite with a bunk bed instead of a table or couch was not conducive to a couple without kids

was disappointed that the spa was not open

in a suite with a bunk bed instead of a table or couch was not conducive to a couple without kids

the spa was fabulous and the ladies did a fantastic job

the swimming pool could be warmer

loved 24 hour gym and pool as you could fit those in at any time after busy schedules while touring

we loved the extra space and kitchen facilities

best equipped gym that i have seen in a resort

i really enjoyed the location and spa bath! the staff was friendly and helpful.

we had requested a late check out we received a email granting this 2pm check out time, however it was not honered

they didn't have a pool

room was very clean, the bed was very comfortable and the spa tub was perfect

ugly empty pool in the back, free breakfast was a bad joke.

good breakfast. .nice pool

had a suite with a kitchen, living room and bedroom

had all the amenities we needed for a perfect stay, especially the kitchen

the suite was very large and we particularly enjoyed the kitchen area with the full size refrigerator and dining table

pool was closed for season and it was 85 degrees out no tables outside to sit out

easy parking, laundry facilities

5/5 pool was a 4

very clean property rooms and staff was great. kids liked the breakfast bar

the room was large, clean and comfortable. the bathroom was nice. we loved the warm breakfast.

laundry room needs new machines in there

pool

location, pool, size of our room!

indoor/outdoor pools, hot tubs, and location were awesome

pool was very clean

enough water in it, it made a loud gurgling noise the whole time we were outside but the indoor pool closes at 1030 so if you don't get back to the hotel and over to the indoor pool by then to

the pool and 1 story slide into it

the walls are so thin we were up for two hours (1-3 am) listening to the jets of the spa in the room behind us

booked this place because of the indoor pool, my oldest son is a huge water lover so it was perfect

on the second day the water slide wasn't working and kids couldn't enjoy that part of the indoor pool, but they did enjoy it the first day

bugs unclean spa tub mildew broken fixtures pool slide had green slime and pool wasn't clear

very noisy near our room by staff and their kids. mattress had a dip in it

we were traveling with tired kids so the quick process was great

the pool was a favorite for the kids!

breakfast biscuits were not warm. they were too hard. other than that, breakfast was fine.

parking

we also enjoyed the pool

staff are awesome and super sweet the rooms are amazing the pool is awesome as well

they accommodated us with an early check in so we were able to enjoy dollywood

a trailer and the owner was very helpful and accommodating to letting us park where we felt we got the most security

although we didn’t utilize the pool, it looked very nice

if u need something or ask them a question about anything they was very helpful with everything, breakfast was good,hot tub and pool was great

it was easy to find, and clean with restaurants close by, onsite laundry, and friendly staff.

no gym and hot breakfast was same every day. a variety would have been nice.

every staff member from the front desk ; to breakfast staff and housing keeping greeted us and were friendly

staff at front desk was very helpful and nice anything u need they was there to help breakfast, was good pool was nice, at first hot tub was not working but they was on it

jill was so friendly during check-in, the indoor pool is nice and clean, the property is well lit and my daughter and i felt very safe

pool was dirty and too hot for the summer weather , don’t need a pool heater on in the summer

the rooms are very nice . and i loved using the outside pool

the location, the staff, the fireplace ud83dudc95 and my son enjoyed the heated indoor pool.

indoor heated pool is great

pool had a lot of chemicals and metals and turned my blonde hair green which hasn’t ever happened

the remodeling and new beds are nice. pool looked recently refinished also.

room was a little out dated. pool is super super small.

location and pool

they had a pool. the room was plenty big.

it does not include breakfast so we ate every day at the ihop next door kids love it

is greeted us and welcomed us into the hotel the rooms were nice and clean they even had a pool for us the location was great the kids slept very well and so did i it was very safe

no breakfast great room great location

kids loved the pool we liked that it had 3 beds it was close to everything

there was no breakfast. good location for the trolley. close to everything we wanted to see.

close to attractions. loved the outdoor pool.

we loved the pool

only thing i didn’t like was people allowed to smoke at the pool

spa tub jets didn't work and suite didn't have balcony. small selection for breakfast.

great breakfast and indoor, heated pool

good location. staff was friendly. laundry facilities available for a small fee.

breakfast was good and hot each morning

breakfast, fresh, hot meal, 24 hr coffee available in lounge

my kids would have loved it if the pool were opened…

we asked for extra towels for room and pool several times and it was never a problem

the outside door where the laundry room was that area was dirty

how close it was to the golf course

is not friendly and we did not check in until after 9pm and check out is at 11:00am and i need a late check out

elevator was kind of weird and the pool was ice cold, the color of the water looked off

pool was open and cleaned daily

the spa tub in our room was very nice as well

the wifi was not really good, it would connect and take 2minutes to reconnect all the time

hot tub and pool

the rooms are good, and lots of room for the kids to move around

if you didn't want room service (which we chose not to) then all you had to do was sit your trash and towels outside (+) daily room service during covid-19 a plus (+) we had daily room service and they did a wonderful job (-)room service was adequate. (-) breakfast was good but the room smelt bad walking in , no room service , never saw anyone cleaning any rooms but one guy who was on phone , only workers i

con: you have access to a pool but it's a good ways off, driving wise, wasn't worth the trip

wifi was horrible could never get it to connect

the room service was excellent

location, wifi was not good

we stayed in room 304, a king spa room

no toilet by the pool

the kitchen was well stocked

great kitchen set up

kitchen nice but only 1 person can maneuver at a time

villa was super clean and comfortable had a kitchen laundry and jetted tub

also we had a room facing the pool and the children out there were very loud

along the river next to the hotel convenient location in pigeon forge great room layout liked the kitchenette plenty of towels comfy bed pricing was excellent

a very nice breakfast

great breakfast very good.

breakfast is the best any hotel has to offer

outdoor furniture and furniture around pool was ready for up grade

was comfortable, room was clean, no noise, nice pool, close to various attractions and variety of restaurants

comfy bed, clean, nice pool, and great location on the strip close to everything.

need more chairs at pool , and pool was cloudy

rooms were clean, had a swimming pool which we didn’t use but looked clean and well taken care of

good value. clean room. comfortable bed. good location. nice swimming pool.

sharing the pool with the ducks.

let us do early check in and location

very clean, friendly staff, comfy beds, early check in, elevator available, quiet.

the pool was great

pool was

my kids loved the pool and the view to the river

liked everything about the place my room and everything the pool is amazing the staff was

i also wish pool stayed open later than 10pm

water veiw from the room and pool wasn't busy

great location…impeccable cleanliness in room…great pool for kids…had a great family visit

fitness room laundry room perfect location different places to set and read or chat

location, new and up to date rooms, very good free breakfast, excellent play pool with slide for kids

the pool facility is great, perfect for kids

was supreme, pool was more for little kids but that didn't stop my 10 and 12 year olds

there was nothing to keep the kids occupied. other than that everything was great!

didn't have any wifi access that i could tell.

we can't wait to bring the kids back with us

i wish there had been more parking, but we managed.

next door there is no parking till real late at night,people in room next door must have had 6 kids ,screaming crying ,parents screaming at them,i did ask them to be little quieter but that

busy day in pigeon forge & gatlinburg and finished our day at the island… but, there was three kids in the hot-tub and kids running around the pool & jumped in & splashing around… it was

kids love indoor pool area and hot

kids running up and down the hall all night long

we also loved the pool area

huge comfortable plush bedding, luxury brand bath and body free spa products in the room, free restaurant breakfast with so many choices like fresh cantaloupe

location and the pool

has a nice pool area and very convenient location

lights under the bed coffe in our room games in the lobby for the kids indoor and outdoor pool

the kids liked sitting and playing the games also

wish the pool had shade. it gets hot during peak hour.

wasnt sure of pool hours but didnt see if there was a time for adults in the evening once the kids were done having their fun

easy access to everything, free breakfast and lunch! also pet friendly

breakfast was sufficient with numerous choices and always friendly staff working it

very clean and updated, the indoor pool and splash pad were a hit with our kids, and they have both free breakfast and dinner buffets everyday which is awesome

only recommendation i have is with the free breakfast and lunch

we had a small kitchenette, but no pots or pans are supplied

a small kitchen in our room was great

very clean n quiet, breakfast a major plus

it was quiet, so we liked that, breakfast was great so we liked that

the room was very clean. it had a nice breakfast but some fruit would have been nice.

rooms spotless and very spacious, breakfast was fantastic and my kids had a blast playing at the pool 10 out of 10

didn’t use the outdoor pool but it looked a little green which deterred us from trying to make time to use this amenity

very good breakfast every day.

breakfast was amazing and it had a million dollar view.

indoor pool

loved the breakfast and the evening reception

awesome breakfast and enjoyed the games on the 7th floor.

the breakfast/bar area was amazing

it smelled wonderful, very clean, lots of great amenities, fantastic breakfast just to name a few

wonderful breakfast. love the made to order omlettes. wonderful staff. beautiful hotel.

we were close to an outdoor pool, mini golf, and a bar area

hours of the bar located in one of the pools needs to be change, we got there at 6 and it was already closed so

we were close to an outdoor pool, mini golf, and a bar area

the water park, comfortable bed,and nice size cabins.

the food at the restaurant could be better. the margarita was perfect at the bar area.

free breakfast, clean facilities, friendly staff!!!

bed and breakfast

the breakfast offered was enjoyable with a good variety of options

breakfast, bed

the location was great, breakfast was yummy, and the rooms were nice for the price.

the heated pool and hot tub were clean and maintained (and open 24/7

not many amenities for kids

a true family like environment and the whole thing could of not been nicer, cleaner, the pool and spa was wonderful heated and very clean

every thing kids liked the cookies of course ,i liked the staff and clean rooms

if you want more for breakfast, hardees is a short walk away

breakfast was sparse

com looking for a pet friendly location

great location and great pool area for kids!

loved both pool areas

the beds were comfy, the room was huge, the kitchenette was great and the breakfast was a huge hit every morning

you have a kitchenette, but don’t offer a toaster oven or something to help with making meals

clean and spacious. breakfast pool area and sweet staff

big rooms, kitchenette, family friendly. kids loved the pools. just a great hotel.

great pool area

laundry was expensive didn't want to do it any ways

had advertised online that the restaurant connected to them had free kids meals with every adult meal purchase, but when we got there it was actually a free kids meal

i didn’t eat breakfast

location was great next to karts and mini golf

missing breakfast

especially with kids

breakfast was good

the market has laundry soap

and pool were very clean

liked had a washer and dryer so i could do laundry since our last night on vacation

miniature golf right next door was an added plus for my grandsons

breakfast, ice machine water refill station, pool and friendly staff!

the indoor pool wasn’t heated but this is nothing major.

breakfast was ok. location was good.

breakfast, ice machine water refill station, pool and friendly staff!

windows are thin, our room overlooked the pool area and could hear people outside being loud

tiny home in an rv park

also, the family side picnic area & grill next to the pool w/ the lawn chairs

it was quiet had a pool and they were keeping up with updating the property

everything was very clean and the pool was really nice

the water slide didn’t work and the chlorine in the pool was so strong my daughter’s eyes were horribly swollen and irritated

the breakfast was amazing! my children and i loved the pool!

really good place to stay , pool was relaxing. friendly staff

they have an arcade right next door, lots of stores, bear cave , golf place, go carts, ferris wheel, roller coaster in mountains looked like fun but i went on a

had vendin machines every floor had toddler area at pool housekeeping lady maria was just like the best lady ever she was so great wit kids n just made

the kids loved the pool

pool was always overcrowded at night

there was no pet fee.

pool was great- room was clean and comfortable. love the breakfast coupon!

every day your there for one of the best pancake houses on the strip, you get a free pancake breakfast, or for 6 dollars more, choice of menu, or have the breakfast bar,all you can eat, can't

pool was clean and room seemed recently remodeled

the kids love the pool.

no room service

wifi never once worked

that make arbors special, such as the campfire and smores to the huge fun floats they provide the kids in the pool

kids loves the pool and nightly s'more around the campfire

front desk staff, housekeeping, pool area and pool staff was amazing

we loved how close we are to the island and you really don't have to leave with all the shops, kids activities and restaurants

pool top roof!!!!

everything ud83dudc9c spa was awesome

the kids really enjoyed staying there and not having to leave to go anywhere

the ice is a bit far and the pool was pretty cold

great room, big and spacious. awesome full hot breakfast choices.

fix laundry facilities

large free breakfast with multiple items to pick from

son loved pool

pool area was large with its own bathroom

very good hot breakfast

the balcony and the spa tub

the spa tub was placed inside the room and was relaxing--you could watch tv and soak at the same time

the pool was open 24 hours, and was very very clean

pool very clean

spa/hot tub was just a 1 foot kiddie pool

pet fee was

pool was clean and always stocked with towels

when i arrived i was told that the pet fee was not included

the vibe, the rooms, location and pool

was no breakfast due to covid19 and the beds could be a lot better but the room was clean and beautiful we

i wish breakfast had been served and the pool had been open. but still had a terrific time.

love the disco pool party they had. rooms were clean and comfortable

great location. very clean. comfortable beds and pillows. great breakfast.

great location and wonderful breakfast!

breakfast was absolutely amazing the staff was so kind and the pool and the hot tub was amazing

it was actually a very quiet hotel even though there were lots of kids on the property

hot breakfast, clean rooms, location, 24hr gym, and indoor pool

continental breakfast was great

clean rooms. kids loved the bunk beds.

clean, comfortable, friendly helpful staff bunk beds were a plus for kids

the bunk beds were awesome for the kids but there was no privacy for the adults

loved the room and the bunk beds way better then having two queen beds the kids love sleeping separately

wifi but they did have direct tv so the kids still had numerous things to watch

of bathroom and cleanliness of room, a closet, iron, change for the laundry, you need to tidy up rooms everyday not every other

laundry down elevator not working

breakfast was good

breakfast included too

only thing we thought the pool was heated and it wasn't, but that definitely didn't detour us from staying again when we go

not enough parking space

outdoor pool & hot tub was very clean

the wifi wasn't very good. i never could get my tablet to connect.

the pool and hot tub

have to take the kids through the hustle and bustle of downtown as they have a full family center pool and hot tub as well as fire pits and grills for outdoor cooking and s'mores with the kids and

paid for breakfast in my price, they wasn't serving & the gym was closed

the jumping mat was enjoyable for the kids

pool had a hot tub that was overrun by very small children at 11 pm at night

breakfast

laundry is whole thing in our world

they even offered to keep the pool open another 30 minutes for us

big tv which the kids loved, comfy beds, it was an excellent stay

room was very quiet and the pool was very clean and nice

the spa tub was amazing

i was looking for a hotel with a hot tub or spa area

staff was friendly, asked for extra coffee/towels/laundry bag and we were taken care of with

i was put on ground floor as i requested, but next to laundry room and their cart was in front of our door

i wish they had a laundry facility on-site, and maybe a little breakfast area or nook.

small pool

our room with the spa tub was amazing

from the bottom floor at the pool wifi was great but not in our room

the hot tub and pool were nice and the view of the mountains and private balcony.

indoor pool was available and in working condition

the pool area was well kept and clean as well

large room kitchen facilities seating area to eat in room nice bathroom lovely balcony overlooking the river -

requested a room on top by the laundry room and didn’t get it

gym equipment could be better, but we got plenty of exercise walking through town and hiking in the

gym time to open was at 10

looked like they had remodeled bathroom moving the spa tub into it

also liked that it is pet friendly with a reasonable pet fee

the pool was dirty and smelly.

breakfast can be a better selection

not a lot to choose from for breakfast, but what is provided is good!

if you drive and park in town you’ll pay about $20 to park whenever you can leave your

we brought our car in for rod run, was able to park trailer, car and truck at

being old and having trouble walking, the steps to pool and hot tub made it very hard for me to get out

the breakfast was awesome

breakfast area was crowded and not enough food

i was 50c short for the laundry, staff didn

free breakfasts in the morning were hot and fresh

laundry facility wasn't working and staff didn't seem very friendly.

the pool was great, the kitty pool is super cold but my kids loved it

because of weather we weren't able to use the pool or kids pool

perfect location, good breakfast, clean and, good pool.

lot of noise 3am in morning kids jumping and loud

the pool was pretty cloudy

replaced things in the room and did not patch up the holes i picked this place for location and gym access

enjoyed the location and value so much we extended our stay for 2 extra nights had a great free breakfast every morning and everyone onsite was so sweet and

fresh, hot breakfast every morning

great room, great breakfast

their pet fee was less expensive than other places as well, so that was good

clean room, comfy clean bed, hot shower and a 20 dollar pet fee which i felt is a good deal

breakfast was delicious and very clean and good variety.

dirty, carpet dirty

freshener from the store to cover the smell and make room tolerable and for $269 per night plus pet fee it did not meet my

parking was terrible not enough handicap parking spots

had a large, very hot outdoor jacuzzi, a fun splash pad

great location and lots of parking

00, beds was very hard, asked for room service before 10:00 like it says, horrible ran out of toilet paper, never made our beds

they also have a splash pad for smaller kids which i believe is amazing

we loved the breakfast, pool, and being able to walk most places

2) went to check in at 4pm and they said it wasn’t ready while i have 3 kids

an adult breakfast is almost $12, and kids are $6

nancy at the bar during the evening was excellent!

it had a nice pool with a slide

was brand new and clean, facilities were great from kids and adults, free breakfast was great and yummy

they were asking about going to a water park on top of going to dollywood, but after spending all afternoon/night at the pool, they

the indoor waterpark made it perfect for the 3 kids

so clean, beautifully decorated, lots of extras, great pool area and complimentary breakfast

clean, great breakfast, cozy rooms, and the kids loved the indoor pool!

the pool was open for use

the kids loved the pool and breakfast

loved the in room spa tub

very convenient, kids loved the pool , very clean and spacious

redone, new and clean. awesome coffee and breakfast!

the staff was outstanding, really enjoyed the atmosphere at the bar area

loved the room, how clean it was, the indoor pool, the bar inside with good food and how nice everyone was

otherwise my kids enjoyed it

the bar pricing was a little over priced

gym was closed due to covid-19 but website shows it still open

fitness center was also very nice although we didn’t have much time to spend in

i wish there was a indorr pool.

beds comfortable, pillows not bad, shower was big and pressure was great, breakfast was good

would have preferred a hot breakfast but what was provided was fine

breakfast was delicious

i liked the idea of having laundry facilities

of the equipment in the fitness center didn't work

size of room, free parking, great breakfast, friendly staff

breakfast, room, and staff were amazing!!

wifi didn't stay connected but we weren't in the room much to matter

heated pool and hot tub plus the breakfast

pools were a little dirty, but with it being a high accommodation weekend that is to be expected

breakfast was good, we enjoyed nice view room

greeted me and was able to check me in after i explained that i just drove 13 hours with my kids

told my kids the elevator may stop working

was beautiful the breakfast was great and the grounds are gorgeous

breakfast was great omlets and everything

indoor and outdoor pool, small pond which provided another nice place to sit and enjoy the water

loved that there is an outdoor and indoor pool along with a hot tub

excellent breakfast

we also loved the balcony over looking the river and the waterslide was a big hit with our kids

loved the hot breakfast, would love a meat with breakfast. but still, great.

includes breakfast each morning

no waffles which kids like a lot

didn’t like that our room was on the farthest end away from the pool and front desk