the loose track randomly at the pool/ not a huge deal but they need more trash cans around or someone doing walk through

other guest smoking in the building, not having laundry equipment at the main resort building

laundry facilities were available at a fair cost

the arcade the bowling the food the bar were all spot on

i love that they are pet friendly and they have a dog park

the beds were amazing. the pool was nice.

restaurant/ bar and pool on site is nice

ac could've been cooler. the pool could've been warmer.

there was also a bar located on the property with food available as well

we were told we could park a one axle trailer in the parking lot other people have we got there

great location, large and comfortable room, good shower, good breakfast.

hot breakfast every morning great staff kept it stocked and clean

hotel was pretty, staff were helpful, everywhere in the hotel was very clean, including the guest laundry, and tables were cleaned between guests in the breakfast room, which we have never seen

breakfast, potatoes were not quite hot enough

pleasantly surprised with the stream in the back as well which added extra entertainment for the kids

we didn’t eat anything from the kitchen

loved the offered combination of a room with a couch, a mini kitchen, a free full breakfast and a balcony overlooking a rushing creek

hated that there was not enough parking at times i had to drive around forever to find somewhere to park a

pool was clean and free hot breakfast offered many options

lower level of parking garage closed, so had to leave truck across the street on other side of pool

was less expensive than surrounding hotels, because it's small and older the pool was never crowded

pool needs more of a shallow area

pool was not working but they did call and let. me know before my trap

also wasnt aware of additional pet fee even though advised them of animals when booked

if you are a light sleeper or are traveling with young kids, you will hear everything

staff was very very helpful and polite. parking was great. it was nice and quiet , comfy beds.

pool was always closed

wifi didn t work nor did the cable

no pool.

returned 5 30 pm parts of jacuzzi on bathroom sink large amount towels piled next to jacuzzi no room service at 5 30 pm very noisy at

parking can be an issue.

nice pool. excellent staff, always cleaning. very friendly.

breakfast good. everything good

very nice room, pet friendly, swimming pool, view of the river

everyone is so friendly and very helpful the breakfast was delicious

and the property with the pool and hot tubs plus firepit and rocking chairs make for a great relaxing stay

we had 2 spa treatments and then spent a couple of hours at the pool

the bar areas and the feel of the resort.

our family suite, which had a lovely view of the pool, was immaculate and exceptionally hygienic

the pool was great, the hot tub was relaxing

complementary breakfast was really nice

loved the spa and room. we have booked for next trip. was quite.

reserved my room about a month ago, a room with a king size bed and spa tub

the front desk staff, to the breakfast staff, and even house keeping, everyone was nice and super friendly

wish the pool was a little bigger

came during winter, couldn't take advantage of the outdoor pool but already planning a

they even provided good sized towels for the pool

was very clean, everything was perfect here and we can’t wait to go back and try the on site spa next time

however, we sit at the kitchen table instead, which worked out okay

best equipped gym that i have seen in a resort

spa bath tub jets were not working

the spa tub did not work

ugly empty pool in the back, free breakfast was a bad joke.

thanks for letting us grill out at the pool

clean rooms , spa in room worked great and was

parking lot is a little difficult to maneuver in trying to get into traffic

was very nice and clean, loved our room very spacious, loved the pool and the arcade, and the breakfast was good, and the hotel was close to everything

space in the room,the kitchen area,pool,and laundry onsite

older motel, no daily room service.

requests for tips for breakfast and room service. gym closed. no fruit for breakfast.

breakfast was great, house keeping very nice, room was very comfortable

everything was clean and pool was awesome. hot tub was awesome

just stumbled upon this place but was amazing room was outstanding value comfy bed large room spa bath so relaxing

place to stay especially with kids and family

the room was large, clean and comfortable. the bathroom was nice. we loved the warm breakfast.

they have activities for kids

5 hour wait or $10 parking

the resort offered a lot of activities for kids

spa was absolutely wonderful

only complaint was room service we had noticed that the pizza crust was really soft so when we ordered it we requested

pool

location, pool, size of our room!

indoor/outdoor pools, hot tubs, and location were awesome

pool was very clean

enough water in it, it made a loud gurgling noise the whole time we were outside but the indoor pool closes at 1030 so if you don't get back to the hotel and over to the indoor pool by then to

the pool and 1 story slide into it

the walls are so thin we were up for two hours (1-3 am) listening to the jets of the spa in the room behind us

booked this place because of the indoor pool, my oldest son is a huge water lover so it was perfect

on the second day the water slide wasn't working and kids couldn't enjoy that part of the indoor pool, but they did enjoy it the first day

bugs unclean spa tub mildew broken fixtures pool slide had green slime and pool wasn't clear

very noisy near our room by staff and their kids. mattress had a dip in it

we were traveling with tired kids so the quick process was great

the pool was a favorite for the kids!

breakfast biscuits were not warm. they were too hard. other than that, breakfast was fine.

parking

we also enjoyed the pool

staff are awesome and super sweet the rooms are amazing the pool is awesome as well

they accommodated us with an early check in so we were able to enjoy dollywood

a trailer and the owner was very helpful and accommodating to letting us park where we felt we got the most security

although we didn’t utilize the pool, it looked very nice

if u need something or ask them a question about anything they was very helpful with everything, breakfast was good,hot tub and pool was great

it was easy to find, and clean with restaurants close by, onsite laundry, and friendly staff.

no gym and hot breakfast was same every day. a variety would have been nice.

every staff member from the front desk ; to breakfast staff and housing keeping greeted us and were friendly

staff at front desk was very helpful and nice anything u need they was there to help breakfast, was good pool was nice, at first hot tub was not working but they was on it

jill was so friendly during check-in, the indoor pool is nice and clean, the property is well lit and my daughter and i felt very safe

pool was dirty and too hot for the summer weather , don’t need a pool heater on in the summer

the rooms are very nice . and i loved using the outside pool

the location, the staff, the fireplace ud83dudc95 and my son enjoyed the heated indoor pool.

indoor heated pool is great

pool had a lot of chemicals and metals and turned my blonde hair green which hasn’t ever happened

the remodeling and new beds are nice. pool looked recently refinished also.

room was a little out dated. pool is super super small.

location and pool

they had a pool. the room was plenty big.

it does not include breakfast so we ate every day at the ihop next door kids love it

is greeted us and welcomed us into the hotel the rooms were nice and clean they even had a pool for us the location was great the kids slept very well and so did i it was very safe

no breakfast great room great location

kids loved the pool we liked that it had 3 beds it was close to everything

there was no breakfast. good location for the trolley. close to everything we wanted to see.

close to attractions. loved the outdoor pool.

we loved the pool

only thing i didn’t like was people allowed to smoke at the pool

spa tub jets didn't work and suite didn't have balcony. small selection for breakfast.

great breakfast and indoor, heated pool

good location. staff was friendly. laundry facilities available for a small fee.

breakfast was good and hot each morning

breakfast, fresh, hot meal, 24 hr coffee available in lounge

my kids would have loved it if the pool were opened…

we asked for extra towels for room and pool several times and it was never a problem

the outside door where the laundry room was that area was dirty

how close it was to the golf course

is not friendly and we did not check in until after 9pm and check out is at 11:00am and i need a late check out

elevator was kind of weird and the pool was ice cold, the color of the water looked off

pool was open and cleaned daily

the spa tub in our room was very nice as well

the wifi was not really good, it would connect and take 2minutes to reconnect all the time

hot tub and pool

the rooms are good, and lots of room for the kids to move around

if you didn't want room service (which we chose not to) then all you had to do was sit your trash and towels outside (+) daily room service during covid-19 a plus (+) we had daily room service and they did a wonderful job (-)room service was adequate. (-) breakfast was good but the room smelt bad walking in , no room service , never saw anyone cleaning any rooms but one guy who was on phone , only workers i

con: you have access to a pool but it's a good ways off, driving wise, wasn't worth the trip

wifi was horrible could never get it to connect

the room service was excellent

location, wifi was not good

we stayed in room 304, a king spa room

no toilet by the pool

the kitchen was well stocked

great kitchen set up

kitchen nice but only 1 person can maneuver at a time

villa was super clean and comfortable had a kitchen laundry and jetted tub

also we had a room facing the pool and the children out there were very loud

along the river next to the hotel convenient location in pigeon forge great room layout liked the kitchenette plenty of towels comfy bed pricing was excellent

a very nice breakfast

great breakfast very good.

breakfast is the best any hotel has to offer

outdoor furniture and furniture around pool was ready for up grade

was comfortable, room was clean, no noise, nice pool, close to various attractions and variety of restaurants

comfy bed, clean, nice pool, and great location on the strip close to everything.

need more chairs at pool , and pool was cloudy

rooms were clean, had a swimming pool which we didn’t use but looked clean and well taken care of

good value. clean room. comfortable bed. good location. nice swimming pool.

sharing the pool with the ducks.

let us do early check in and location

very clean, friendly staff, comfy beds, early check in, elevator available, quiet.

the pool was great

pool was

my kids loved the pool and the view to the river

liked everything about the place my room and everything the pool is amazing the staff was

i also wish pool stayed open later than 10pm

water veiw from the room and pool wasn't busy

great location…impeccable cleanliness in room…great pool for kids…had a great family visit

fitness room laundry room perfect location different places to set and read or chat

location, new and up to date rooms, very good free breakfast, excellent play pool with slide for kids

the pool facility is great, perfect for kids

was supreme, pool was more for little kids but that didn't stop my 10 and 12 year olds

there was nothing to keep the kids occupied. other than that everything was great!

didn't have any wifi access that i could tell.

we can't wait to bring the kids back with us

i wish there had been more parking, but we managed.

next door there is no parking till real late at night,people in room next door must have had 6 kids ,screaming crying ,parents screaming at them,i did ask them to be little quieter but that

busy day in pigeon forge & gatlinburg and finished our day at the island… but, there was three kids in the hot-tub and kids running around the pool & jumped in & splashing around… it was

kids love indoor pool area and hot

kids running up and down the hall all night long

we also loved the pool area

huge comfortable plush bedding, luxury brand bath and body free spa products in the room, free restaurant breakfast with so many choices like fresh cantaloupe

breakfast was great, kitchen staff polite.

comfy beds, exceptionally clean room, friendly staff, breakfast and dinner is

convention center/ it was great to be able to just walk over jacob, who worked at the restaurant bar area is a true asset- your morning staff for the buffet is amazing

wasnt sure of pool hours but didnt see if there was a time for adults in the evening once the kids were done having their fun

breakfast was sufficient with numerous choices and always friendly staff working it

the kids liked sitting and playing the games also

wish the pool had shade. it gets hot during peak hour.

the hotel was designed lights under the bed coffe in our room games in the lobby for the kids indoor and outdoor pool

hotel was new and rooms were clean. kids loved the pool.

pool was closed and we were not told at check in

the property is stunning and there is always a heated pool near by not including the indoor water park

several of the staff on the golf karts almost hit us because they were driving way too fast

always clean, exceptional room service

i liked the pool, the location that everyone greets you

maybe could use another pool at the location, but otherwise there was nothing we didn t like!

the office and room i was in looked completely new , breakfast was well above what i thought it was going to be

it was quiet, so we liked that, breakfast was great so we liked that

we had a small kitchenette, but no pots or pans are supplied

the little kitchen in the room

the room with kitchen was great & the shower was amazing

the pool is a bit small for the size of the hotel but the kids really enjoyed it

free breakfast was good. friendly staff. room was clean and comfortable.

lay out of the rooms was nice the views were breathtaking, the breakfast on the rooftop was my favorite

nice with good amount of room with the kitchen you can have full size stuff and bring and cook food

breakfast was amazing and it had a million dollar view.

the bar tender so nice and professional , his cocktails are suburb

loved the rooftop outdoor seating and the breakfast area was lovely

awesome breakfast and enjoyed the games on the 7th floor.

the rooftop bar restaurant lounge and outdoor area are fabulous and the food is great

the gym was well equipped

free breakfast, clean facilities, friendly staff!!!

bed and breakfast

the breakfast offered was enjoyable with a good variety of options

breakfast, bed

the location was great, breakfast was yummy, and the rooms were nice for the price.

the heated pool and hot tub were clean and maintained (and open 24/7

not many amenities for kids

a true family like environment and the whole thing could of not been nicer, cleaner, the pool and spa was wonderful heated and very clean

every thing kids liked the cookies of course ,i liked the staff and clean rooms

if you want more for breakfast, hardees is a short walk away

super comfortable beds, slept like a baby. great breakfast and super friendly staff.

the gym needs a few free weights.

also the staff, laundry staff and housekeeping were very polite

pool was great

the kitchen had everything you would need to fix a small meal

gym was decent, to stay fit during your stay

also it had a really nice pool for the kids

breakfast was sparse

breakfast was delicious…one of the best i have had for complimentary ……front desk people we

i loved how the rooms had a full kitchen in them. the fridge and microwave was a nice touch.

had advertised online that the restaurant connected to them had free kids meals with every adult meal purchase, but when we got there it was actually a free kids meal

i didn’t eat breakfast

location was great next to karts and mini golf

missing breakfast

especially with kids

breakfast was good

the market has laundry soap

and pool were very clean

liked had a washer and dryer so i could do laundry since our last night on vacation

miniature golf right next door was an added plus for my grandsons

tiny home in an rv park

the water slide didn’t work and the chlorine in the pool was so strong my daughter’s eyes were horribly swollen and irritated

the grill and pool area were nice

it was quiet had a pool and they were keeping up with updating the property

also, the family side picnic area & grill next to the pool w/ the lawn chairs

gym great for a hotel

problems i have is on the price on pets and the fact you do not show the pet fee on any website

to put your clothes, their pet policy is 35 per dog per day that seems way too much, my pet fee was 210 for 3 nights and the

breakfast was very good

i was very well received by fernando and the people who serve breakfast too

the breakfast was amazing! my children and i loved the pool!

really good place to stay , pool was relaxing. friendly staff

they have an arcade right next door, lots of stores, bear cave , golf place, go carts, ferris wheel, roller coaster in mountains looked like fun but i went on a

had vendin machines every floor had toddler area at pool housekeeping lady maria was just like the best lady ever she was so great wit kids n just made

the kids loved the pool

pool was always overcrowded at night

there was no pet fee.

pool was great- room was clean and comfortable. love the breakfast coupon!

every day your there for one of the best pancake houses on the strip, you get a free pancake breakfast, or for 6 dollars more, choice of menu, or have the breakfast bar,all you can eat, can't

pool was clean and room seemed recently remodeled

the kids love the pool.

no room service

wifi never once worked

that make arbors special, such as the campfire and smores to the huge fun floats they provide the kids in the pool

kids loves the pool and nightly s'more around the campfire

heated pool

breakfast was until 9:30 by pretty much everything was empty by 8:45

the pool was ho and nice my son enjoyed

maybe a little more breakfast options and extra workout equipment but really it was great.

there was a work out room, laundry, nice warm pool and close to everything but far enough from the main strip for some privacy

good location, breakfast was awesome.

when asked they explained behind on laundry but would get me some -gave me 4 hand towels for 4 adults

the pool was very cold to be an indoor pool

is only one area to do laundry

breakfast had many options kid friendly as well, never hesitated to give us something if needed,

all was great bar pool etc

kids will love it

it was close to the rooftop pool where we watched the fountain in the evenings

my husband and i would like to try the spa on our next visit for sure

staff was very accommodating, they even gave our kids complimentary coloring books when we checked out

pool very clean

spa/hot tub was just a 1 foot kiddie pool

pet fee was

pool was clean and always stocked with towels

when i arrived i was told that the pet fee was not included

loved the room and the bunk beds way better then having two queen beds the kids love sleeping separately

the bunk beds were awesome for the kids but there was no privacy for the adults

there is a communal kitchen to make food and a game room to send the kids

we love the convenience of the property. our kids loved the bunk beds as well.

clean, comfortable, friendly helpful staff bunk beds were a plus for kids

for the price, we should have had much more than a cheap little coffee maker, no ironing board or laundry bags, no normal room amenities and a super thin blanket

pool was great for my kids and kept them happy and entertained when we were at the hotel

don’t offer breakfast anymore. not even juice or coffee

pool could be better with better hours.

pool and hot tub open and clean

free breakfast, why complain when it was free

no breakfast was served due to covid19

wonderful stay, laundry on site,plenty of

rooms. beds uncomfortable, staff rude , rooms dirty m. laundry (dryer) expensive didnt dry

laundry facilities, too cold to wait for clothes , didn't want to leave them and didn't like having

the breakfast was great (fruit, cereal, muffins, waffles, pancakes, sausage, gravy, biscuits, bacon,

it was actually a very quiet hotel even though there were lots of kids on the property

spacious bathroom and poverty now provide hot tub/pool towels in the room

the location was fantastic, the staff was very friendly, great breakfast and very clean property

continental breakfast was a nice addition

not enough parking space

outdoor pool & hot tub was very clean

the wifi wasn't very good. i never could get my tablet to connect.

the pool and hot tub

have to take the kids through the hustle and bustle of downtown as they have a full family center pool and hot tub as well as fire pits and grills for outdoor cooking and s'mores with the kids and

which will be perfect for when we bring the kids back

had umbrella at the pool my mom's in a wheelchair doesn't swim but likes to enjoy watching the kids swim but there wasn't any shape for

room was very quiet and the pool was very clean and nice

loved the spa tub

booked two rooms because we were traveling with 5 kids

the whole facility was wonderful. the hot tub and the gym.

we loved the breakfast, location and the pool!

breakfast

we loved the 24 hour pool and the fact that it was nice and warm in december.

the jumping mat was enjoyable for the kids

staff was friendly, asked for extra coffee/towels/laundry bag and we were taken care of with

i was put on ground floor as i requested, but next to laundry room and their cart was in front of our door

i wish they had a laundry facility on-site, and maybe a little breakfast area or nook.

the kids wishes the waterfall on the pool was on

breakfast food wasn't great, but ok for $5.

work out room needs some updating . tv was not working in the gym.

gym time to open was at 10

there is laundry facilities and a workout room

spacious room, loved the spa tub. close enough to the island to walk

had a spa tub but we stayed so busy in town we didn't really have the time to use it

indoor pool was available and in working condition

pool to small

pool was kinda cloudy but it's a heated pool so it's excepted

if you drive and park in town you’ll pay about $20 to park whenever you can leave your

we brought our car in for rod run, was able to park trailer, car and truck at

free breakfasts in the morning were hot and fresh

the laundry room was nice to have and we used it almost every day

the pool and mini lazy river was a

breakfast was great!

mattress where confortable, room was clean, clean lady was friendly, breakfast was good, also pool has

rooms are little dated but cozy. laundry room dryers were all out of order.

the kids enjoyed the pool and snack machine most

because of weather we weren't able to use the pool or kids pool

they also have a very affordable laundry facility and fitness center which i didn't see listed under the amenities

our room was right across from the pool

the pool wasn’t really big, keys would stop working a lot of times.

the pet fee … but it’s just not this hotel

we've stayed in 3 different jacuzzi/spa rooms and they are all wonderful

should be one set pet fee not per day

their breakfast could have been better

the pool was pretty cloudy

replaced things in the room and did not patch up the holes i picked this place for location and gym access

enjoyed the location and value so much we extended our stay for 2 extra nights had a great free breakfast every morning and everyone onsite was so sweet and

fresh, hot breakfast every morning

great room, great breakfast

their pet fee was less expensive than other places as well, so that was good

clean room, comfy clean bed, hot shower and a 20 dollar pet fee which i felt is a good deal

breakfast was delicious and very clean and good variety.

dirty, carpet dirty

freshener from the store to cover the smell and make room tolerable and for $269 per night plus pet fee it did not meet my

full bar, nice indoor and outdoor pool for kids

gym is awful

very beautiful clean hotel. great place to stay with kids. great value for the money

loud drunk man cussing by fireplace at night with kids present

my kids has a wonderful time

very clean. god place for families with kids. breakfast was good.

clean plentiful parking

outdoor pool not working

our kids loved the outdoor pool

hotel needs to be completely refurbished, the rooms smell, no daily room service , awful breakfast , no shower gel in the bathroom

2) went to check in at 4pm and they said it wasn’t ready while i have 3 kids

an adult breakfast is almost $12, and kids are $6

having gym equipment was a plus

and saturday night the people at the pool were pretty loud but thankfully i brought a sound machine to drown it out

enjoy the nice rooms, the pools and that it has a nice bar with some food

sheets and other linens were nice, breakfast was great, and the pool areas were all great

clean and great area. breakfast is great as well

location, super clean, perfect for kids

a covered toddler area with slide open to the out door area, two fire pit areas, a game room, a kids grass area with blocks, games, corn hole

they were asking about going to a water park on top of going to dollywood, but after spending all afternoon/night at the pool, they

the kids loved the pool and breakfast

loved the in room spa tub

pool and hot tub hours close to early kids have so much to do in town that it rushed to get back to

breakfast was delicious

a very nice variety offered for breakfast

also i would suggest a machine that gives you quarters for dollars in the guest laundry (4th building)

nothing really. would love an indoor pool for the cold months

breakfast was great and the guy at the counter switched us to a room with river view and im so glad

breakfast could be improved.

were kids running up & down the hallway after 11:00 pm at night

would have preferred a hot breakfast but what was provided was fine

breakfast was somewhat disappointing

indoor pool and hot tub

nice pool area with fire pit lounge area is also real nice

clean, nice comfortable bed! nice pool area

lets not forget the free breakfast very good

pool hours are great, room was clean

breakfast was delicious. no complaints.

so very clean) as well as the outdoor hot tub was wonderful

wifi didn't stay connected but we weren't in the room much to matter

beautiful room checking night time early in the morning the good breakfast use a hot tub pull very nice and clean see the rod run car come back get sour and check

breakfast was great and plentiful

breakfast had options and was good

if you need a fly by night hotel, no little kids, this is your hotel

the staff was nice, the pool was suppose to be heated but the hot tub was great

excellent breakfast

indoor pool was small

also, the breakfast is out of this world

best hotel by far,,clean,,friendly staff,,wonderful breakfast

the breakfast was plentiful, delicious and surroundings tranquil

the pet fee no ice close to the room. waiting on cleaning service

the $170 pet fee

never had any staff replace our used towels, but i can understand with all the covid issues that laundry is at a platinum and we did have extra towels in the room

laundry facility

breakfast, no laundry, no lounge, no restaurant