the hot tub in the pool

having laundry on site and a small kitchen were very convenient

limited gluten free options for breakfast

breakfast was excellent. facilities were top notch.

staff serving breakfast was awesome, the full size fridge and kitchen was great, plenty of

pool was not open and i really wanted to to swim with my grandchildren, which is why i rented this

the bar closed at 10 on a saturday, which is ridiculous. the pool is super amall!

the indoor pool with ice cold.

location, amenities /pool hot tub/market/large room 2 queens

great room, clean, quiet, well equipped, comfortable bed, nice pool and jacuzzi.

the bed felt like a marshmallow, very comfortable. the breakfast in the morning was delicious :)

was fine and there was plenty of parking

had all the basics of a basic hotel. comfy bed, good a/c and heat, clean. access to mini gym.

the room was very comfortable. the breakfast was fantastic.

walkway and handicapped parking was not shoveled good

i also liked the shuttle van service, and the location was excellent

the shuttle drivers are always polite and friendly

the pool was smaller than i expected.

only partial negative was that the breakfast room size and food volume had trouble keeping up with the large number of guests

location, breakfast, relative cleanliness

breakfast was entirely adequate, very clean

breakfast was great, staff was very accommodating and pleasant!

all was clean and just perfect breakfast was very good our bed was so comfortable

we did not use any amenities, so no judgment on gym or pool, etc

we checked in, changed room and had to ask for towels, and was told we would have to wait until laundry was done next morning

staff was super nice and shuttle offered to drop us just a short ways away to avoid uber

the shuttle to the hotel from and to the airport. the friendly staff. the fun interior design.

near the airport with a shuttle and friendly staff, excellent stay!

location, airport shuttle, walking distance to mall, food choices

decent breakfast, small but efficient gym, pool table and t

tell us about the free breakfast at check in

staff are very friendly & charlie that works the main bar in the lobby is amazing

there is also a free shuttle to the airport

i like everything about the hotel. the staff was friendly and betty at the bar was the best.

pool and beds! bar was nice too. nice decor.

nice size rooms. gym was great staff were friendly

gym and breakfast were mediocre.

clean, kind agents, shuttle very on time

no water in gym dispenser, door knob broken, little details like that throughout the

the breakfast can be better for sure.

and they even have gym and on site laundry

we requested an early check in time through our initial booking as offered during confirmation

it?s like a studio apartment with the kitchenette in here!!!

free laundry, who can beat that

one guy at the front desk who was very aggressive in the way he spoke to me, they charged me a pet fee of almost 26$ for my registered service animal

decent room, pool is a great for the kids.

there should be ham in breakfast

the staff that cooked breakfast was exceptionally nice and made a great breakfast that was perfect for the kids and mom

that cooked breakfast was exceptionally nice and made a great breakfast that was perfect for the kids and mom and dad

unheated pool. only reason we picked hotel was so we could take our son swimming.

good parking. bed comfortable.

parking, staff and wifi

no room service or housekeeping because of covid

location, cleanliness, parking

to stay just outside the city, this is a quick 10 minute drive in, and you don't have to pay for parking as you might with some of the hotels in the city

but most of all it's very home like and has a full kitchen and appliances and dish wear upon

have grab n go breakfast

breakfast definitely could have been better cereal muffins and toast i don't really consider a

the friendly staff and location. the kitchen. the large bathroom. warm room.

to find the handle between the door & the wall & then the door when open was between you & the kitchen area

staff was nice, shuttle from airport helpful and large room

the kids were so excited about the many different options

the room was very spacious and had great amenities including kitchenette

kids loved the pool and the big room fit our family of 5 perfect!

in the morning there is a free breakfast

laundry and gym are dated

breakfast was good (and free

quiet, friendly staff. nice rooms. breakfast was good

at 2 am to drop my son at the airport, the staff gave us breakfast he could eat in the room and a late check out option so that we could sleep when we returned that morning

laundry and gym are dated

pool is quite small.

breakfast could have better variety was empty a couple of days had to ask to refill

clean and new. decent breakfast.

breakfast was excellent. room was bright and big and clean!!

most rooms feature a full kitchen

room for all of us and the kitchen facilities

breakfast didn't have anything healthy as i recall.

spacious clean room- well stocked kitchen- pool for the kids, nice continental breakfast

nice facilities and having a kitchenette in the room is fantastic!

staff was friendly and helpful, breakfast was decent , pool was fun and very clean

privacy and the kitchenette was a big bonus

there was no dish soap in our kitchenette and dirty dishes were left in the dishwasher

i loved the room i had with the full kitchen and living room, very spacey

location, location, location. adequate breakfast included. value of reservation.

location, parking good, room very clean, very friendly staff, breakfast was much better than some of the more expensive hotels

close to everything. clean and staff is very friendly. the pool area is beautiful.

love spa and fitness and a comfortable environment

refrigerator and microwave in room. onsite laundry facilities. great value and location.

kids in the pool eating cookies, parents not watching

reception team, laundry was handy just a pity no washing powder on sale

wish they had self laundry facilities.

/doors were loud, we could hear everything, ( slamming doors from laundry area , other people coming in and out) the beds were over used , too soft

the pool hours and the room quality

nice amenities (pool and gym)

clean, comfortable room. good breakfast selection. kids loved the pool.

at the bar was an excellent hostess and hope at the front desk both went beyond my

mini bar could have been stocked.

had pole rate youth hockey kids (hallway noise) for a while. not really the hotelfault

enjoyed the inside pool and the restaurant food was good

we brought a cat so got a pet room, which is obviously why the carpet and chair were frayed, likely why it had a chemical

ordered room service, on the expensive side

decent gym facilities

the pool the spa were open late . the free drinks .

we love the bedroom separation so kids can go to sleep while parents stay up

o cold, no tv, no wifi, no lights), use the pool

no breakfast served but they had coffee in the office.

the beach is not far from here and my favorite breakfast restaurant

description said there was breakfast and a playground but there was neither

very nice beds. parking very convenient.

wifi did not work this time, nor on our previous visit in december. bathroom cold

were traveling with a softball team and wished breakfast could of been accommodated earlier than 7 for the girls before they had to head out

location was great, the breakfast was good, the accommodation very comfortable

the breakfast was good

staff was accommodating when i needed early check in for medical reasons.

clean guest laundry room

the shuttle bus to take my dad to the hospital at 5 am was amazing… they all were very helpful

it offered an airport shuttle every hour

empty water jug in the gym

i love staying at this hotel. they accommodate my early check in each week.

was friendly, shuttle driver was friendly and amazing

staff was very nice and accommodated early check in without a request beforehand

we had been on the road for 7 days and had to do laundry

the pool, gym and computer workstations were all open

nice pool to relax in at end of the day

is the bathroom door is one of the sliding modern doors, which is a little risky with little kids around for privacy

we didn’t come for the pool but if you have kids they would love that

good standard and breakfast

although we didn’t use them, there were a gym and guest laundry

very tasty breakfast

breakfast was good

convenient location, gym and pool.

pleasant decor, nice facilities including the gym.

there’s a swimming pool, laundry room and a nice lobby

king size bed & fireplace & pool. close to stores & restaurants for choice of ding.

wonderful outdoor pool area and an indoor pool in case of bad weather

decor. it was a little dated. the gym could also use some updates.

breakfast was good as well

great staff. great breakfast ud83dude0b the atmosphere is great.

the breakfast options, sitting area and place to converse with other guests was our favorite part

breakfast was delicious, bed was comfortable, shower/water pressure was good, and staff were so

and that they provided everything we needed to be comfortable, including a nice continental breakfast

they have a restaurant and bar there to eat

amenities like a gym, pool, and an attached bar/restaurant during one of the coldest weeks of the year also

the kids had a great time in the pool. and they also upgraded our room

bed was very comfortable; room was spotless; parking was directly outside the sliding door from our room; pool was clean, large and enjoyable;

had a policy about only getting room service every 3 days, which is fine and understandable but i didn t realize if you didn t

they offered breakfast from the coffee shop actress the street which is a huge line on the weekends

the lobby for guests to help themselves, as well as ready-made coffee in the morning and a light breakfast delivered to your room each morning

plus, tandem is right across the street for breakfast

massage at the spa was great way to relax into our stay

rooms and bathrooms were very spacious and beautifully furnished

gym is incredible and the staff were amazing

we sadly didn't have time to try the restaurant or the spa but we will be returning again just to stay at the hotel and experience what it has to offer

the room service trays were outside other rooms all night and the refrigerator froze my left overs

proactive and personable customer service from check in at front desk to guest services/room service over phone

location room service was excellent

everything was great: location, view, comfortable bed, and shuttle service.

we visited the bar and ana, the bartender, was also friendly and makes a great martini

the shower in gym room floods floor.

opted to have the continental breakfast added in to our package

the view was great! the food was fantastic room service was awesome!

the onsite gym was a plus

late check out

the staff, lobby, bar area, location. all great!

noise from kids walking past the room talking loudly on their way to the gym

decor, loads of amenities and conveniences both in bedrooms and common areas, and a well-stocked bar on the premises with a gem of a bartender in chris

full breakfast fare.

everything and everyone was great. i especially appreciated the shuttle from the airport.

isn't much to be done about this in the midst of the pandemic, but we wished the restaurant and bar had been open

the pool

breakfast, and located on the waterfront. excellent staff.

great location, clean, updated, nice amenities- roof deck bar, gym with pelotons

i wish the gym had light weights (1, 2 and 3 pound) as i like to do light weight routines

luna, the roof top bar was very cool with awesome staff and drinks

i also liked the peloton bikes in the gym

small/limited gym, charged me a higher price than i was quoted on booking.com

only issue we had was that our room service order was not picked up for breakfast so we had to grab breakfast after check out on

complimentary coffee, water and snack bar on every floor by elevator.

day breakfast were not communicated to us, and therefore our excitement of having dinner room service on xmas eve, was disappointing

good apart from our room service dining experience was less than expectations as the food was disappointing and we

location the most. room service was excellent

the ev charger for our vehicle was a real plus and one of the key reasons we chose the hyatt for our

a little bit dated and poor gym.

limited hours for bar in hotel, but we do understand that it is not full season at this time.

the gym needs some work, very limited and had to wait 20 mins for the one elliptical in there.

sidewalks clean and safe, ability to get a beer when the bar was not open. thank you

was kind of a bummer that they wouldn't let anyone stand at open tables in the bar area, even though there was way more than six feet in between parties

from the valet attendant to the receptionist to the bar tenders was super friendly and helpful

were beautiful, we love the people who worked at the bar and reception

excellent breakfast and love the stoneware mugs

nice breakfast tasty and will over fill you

complimentary coffee and danish and the next morning when we did not receive we called down to room service and they said they had forgot to put us on the list

very quick valet parking, very good room service breakfast

ery early - 4 am ) without hesitation

the gym does not open

location was perfect for walking around the city and the room service was excellent

large lofts, beautifully decorated, well supplied kitchen

we did not have a need for the kitchen but it would be night to have if we were there longer

great kitchen / bathroom and size was very good

the kitchen amenities were great - we cooked breakfast via the stove and fridge had plenty of space

quiet, well furnished and kitchen well stocked with everything one might need

valet parking, laundry facilities (we were on the road for a week), friendly staff, huge room with great harbour (+)laundry facility available

comfortable spacious rooms, friendly accommodating staff, great breakfast

t unusual in maine i find) but there s a great bar across the

the bar was great

room service was very timely and friendly

the indoor pool area was uncomfortably humid

laundry room was really nice, on the same floor we were staying on

my kids loved the breakfast buffet - especially the build your own waffle station!

location, gym, breakfast

cleanliness and the nice free breakfast

i used the gym too, and that was just lovely

clean, new and comfortable. free shuttle service.

shuttle to downtown shopping is a lovely idea

our oceanview of portland harbor and late check out the next day ,was the icing on the

great shuttle service to downtown

close to everything and clean. nice fitness center.

nice free shuttle service, inexpensive self-service laundry on site.

nice bar and lounge, good size pool, breakfast and workout facilities

very accommodating with early check in and whatever i needed for my little children

st the front desk was super helpful and sccomodating, the shuttle service was great too

the shuttle to shopping, restaurants and the

the pool was lovely and the room was pet friendly

kitchenette had no stovetop, was ill equipped and cramped, but is typical of many rooms in other

ate at our room because we had a full kitchen

had the junior suite with a full kitchen and balcony which was very spacious and clean

i think if they had a bigger kitchen and a few more staff would be a great help.

everything was clean.everyone very helpful. loved the pool. and very quiet.

we loved that there was a kitchenette, and 2 chairs outside the room

the beach wasn't crowded at all and the pool was right across the street

were friendly, the indoor pool was great as it rained during our entire stay

i loved the view, the restuarants near by, and the kitchen in our room.

also, nice surprise - they had ev charging

spa amenities for couples, add a jacuzzi, & room service cleaning was not always prompt to clean

ocean, the adirondack chairs for lounging on the beautiful grounds - the food was delicious, and room service very friendly and efficient - the staff was professional and

location, pool, s'mores by the fire, the acoustic guitar player. facility is beautiful.

breakfast was awesome which included blue berry pancakes, french toast and thick bacon

clean, spacious, like the kitchen area

the only sink was in the kitchenette part of the cabin which did not bother spouse

she had extra amenities that were beneficial, such as coffee each morning and towells to use at pool and beach

it was an amazing property, and my kids loved the pool!

that's just really wrong, not to mention gross and unhealthy for the poor kids and adults that have to deal w it if you want coffee or use the pool

beach was walking distance but not for people with walking issues, no parking allowed on the street you take to beach

the pool was clean and very enjoyable

parking onsite

the pool was clean and the area was great

friendly staff. nice pool. location. fantastic housekeeping service.

private balcony with ocean view, kitchenette

was an amazing setup of space in your room with dishes and full kitchen

we loved the pool and easy beach access. lisa was also amazing and accommodating.

beach and pool were a big hit!

kitchenette, ac, and refridgerator worked well

kitchenette met our needs too

the room was so hot! and the pool hours

location and staff are very awesome. indoor pool is key for off weather days. like the location

only reason it didn’t meet expectation was pool was closed

the pool and patio are wonderful

it was under construction. didn’t get to enjoy the pool for the price we paid.

large pool

the staff did a good job cleaning and saw them test the pool every night

our room was maybe 30 feet from the pool

my kids loved the pool

room was very clean, location was great and we enjoyed the hot tub and pool

we enjoyed the spa tub

we got an excellent room with a view! and having a kitchen was a bonus! thanks for a great time

there’s a nice pool too

there was a well maintained pool on-site

pool was very inviting

the hot tub and pool was also a nice bonus to utilize after a hot day

close to the beach, the pool and hot tub, gave access to something everyone wanted to do!

the room had an easy chair & the view from the deck was great the pool was refreshing

the wi-fi worked, there was a pool & hot tub

we used the refrigerator to keep waters cold but i wouldn’t use any other part of the kitchen

kitchen was convenient, although we did not use it

assigned parking spot, stocked kitchenette, walking distance to restaurants and shops, tv with cable

and loved the kitchenette

place, so two people in this room would not have enough outlets for all their devices and the kitchen appliances

woman who runs kitchen was always good for local recommendations and she was always hosptiable pool was great as an alternative to the very cold ocean

my daughter enjoyed the pool and the breakfast was great

breakfast was enough to get you started for the day

breakfast was good maybe real fruit cut up

there is also a swimming pool at their adjoining property if you don't want the ocean experience; they also provide

perfect location, walk to everything. staff was super - comfy bed. full kitchen was nice to have

nothing liked it all even the train. brought back memories and my grand kids loved it.

the pool was closed the first day because of a pump issue but they got it fixed right away and it was

was listed unfortunately the fireside was in the pool area and unavailable after dark

affected the quality of our vacation was the beds, namely the mattresses (standard room with kitchenette)

walk everywhere without worrying about needing to park the car with on site parking

the staff was prompt in giving us clean towels, the staff was very friendly, parking was easy

location, staff, daily trash pick up, towels, parking

pool was nice and warm

it had beach access, cable tv and wifi

location. pool.

the pool was small but was fine for our grandson

the pool was clean and usable.

the location and the kids liked the pool

my little guy loved having the pool

pool was very clean as well

i liked that it was so close to everything and the rooms were very nice!!! pool was great!

clean, easy access, clean heated pool and close to all main attractions

the pool turned my legs blue because of the paint

clean, comfortable room, friendly staff, fabulous location close to the pier, beach, arcade, mini golf, shops, restaurants, & located right across the street from the amusement park(see photo)

laundry facilities are top-notch and not ridiculously expensive

hot tub, bar at pool, light show, availability of beach supplies

everything was perfect. the pool the hot tub the people had a amazing time.

loved the location close to everything and on the beach the bar / pool & hot tub outdoor seating / bbq grills / night time light show kitchenette was so

pool with clear & clean water, proximity to ocean, ocean view, friendly staff, clean room

enjoyed the heated pool

our room was clean with fresh linen and the pool was warm and very nice

staff was very pleasant and location excellent. enjoyed the pool area.

nice pool. very close to the ocean and the pier. had a wonderful vacation!

it’s beyond clean, along with the pool

pool

location, pool, staff.

location, we we're so excited to enjoy the pool and our private hot tub and we're pleasantly surprised on arrival to see not only a clean hot

pool looked beautiful, i was too much of a wimp to attempt an evening swim, seriously considered it

close to center of town and a pool

it was a longer walk to the beach than expected. had to cross street to go to outdoor pool.

the pool and location

quiet, cozy, friendly staff, pool

had a pool, cable tv.

never saw that big, beautiful pool, as advertised

kitchenette very useful

closely located next to the beach, easy parking

parking was free which is great since it's a congested area

the staff first of all was phenomenal, i was greeted personally and shown around the facility, parking and the room

room is spacious with kitchenette and patio

we loved the view! the kids lived the pool!

i requested an early check in and although they could not guarantee it would be ready, they offered me my parking

had access to heated mineral pool and hot tub at waves hotel

the pool was great! it was perfect distance to the beach and carnival.

clean pool area had plenty of chairs to relax

we couldn't find our room, when we asked the 2 young men in the golf cart, they didn't speak very good english and were not very helpful

would be nice to have 1 pool open later in the evening for the older kids to have something to do

building was gorgeous and the view from the room was great the pool was clean and beautiful

we like to be near the beach and we want a clean room.we want à pool too.

our first and second day there were a lot of boys in the pool

the pool and hot tub were really nice and clean

i booked the room i wish it had the information that the pool was closed to kids at 8 pm-adults only until 10 pm

friendly welcoming staff, and they were able to accommodate me with early parking and even early check in

pool

location and great pool area

at diamond cove was the perfect romantic vacation away from the kids - though i can also see bringing our kids with us next time as it has great amenities for a

the kitchenette was nicely stocked, my family was able to make a full salmon dinner after visiting

large sitting area with kitchen and balcony

fantastic activity room for kids

we saw a beautiful play structure for kids near the hotel

pool was very clean

picture of pool makes it look much larger than it is

we loved the swimming pool which was really clean

clean pool clean rooms

lady at the front desk opened the pool for the kids, gave us extra towels & toilet paper as well

pool and grill area are small

view, direct proximity to the beach spa warm and still usable (mid october).

2 porches, next to pool & hot tub & on beach

very nice room with full kitchen

love that it has an outdoor heated pool and a hot spa as well