staff, cleanliness, breakfast

the kids love the pool. and the free breakfast is wonderful.

paid for full kitchen room but did not receive any kitchen

we had specifically reserved a room with river views, double beds, and a kitchenette

when we requested towels, we were told there was an issue with the laundry — maintenance staff had used available towels on the floors, and the remaining towels had

location and friendliness of staff. gym and pool too

room service was quick.

pool was smaller then the pic implied, hot tub wasn

was the most worst hotel experience i have ever had the pool and hot tub were disgusting breakfast was supposed to be included and i paid 50$ for it

and the spa has plants growing in it

breakfast was good- omelets pancakes cereal yogurt

large room, great location, friendly staff, great bathroom, excercise room, good breakfast

special thanks to the hotel for the room upgrade:) good breakfast

could have had bacon instead of sausage or rotated sausage and bacon for breakfast

good wifi and breakfast. reception staff very helpful

huge rooms with mini kitchen, comfortable beds, windows that open to the sunshine

facilities are clean, spacious, and you get a kitchenette

very family friendly with spacious rooms, kitchenette and close to a playground down by the coast

liked having a little sitting room and kitchenette

no pool on site

wifi was a little weak in our room but not really an issue for us

early check in

patchy wifi.

great parking lot size for downtown

no coffee maker in my room only 24 hours of wifi no hbo

rooms are clean and comfortable. wifi was good. good value for the money.

the atmosphere, the staff, the location and the breakfast.

shower was missing a shelf to put a razor on and a bar for ladies to rest a foot on

we just stayed one day but we got to see the gym and leisure area at floor level 1 and it s amazing

room service had outdated prices on website and no menus in room

good location & central to downtown anchorage & train station nice bar & restaurant

food service in the bar area was very slow!

great location, central to downtown anchorage, new and well appointed. good bar staff.

hotel lobby was not very appealing, the gym was tiny and cramped, and the breakfast was

limited room service

are a bit worn out, noise air conditioning and no room service or restaurante

can't wait for breakfast or to be served again

parking lot was a little dicey

we did not eat at the restaurant, but did eat at the bar and the food was excellent

for outside parking , we went to the restaurant for breakfast, knew nothing about a voucher, had left over buffet and was charged 42

breakfast was ok but the bar and restaurant had good food

breakfast was good

it’s called the hotel and spa but the spa was closed no daily housekeeping service

in breakfast coffee muffins ,granola bar , nothing else we don''t like anything about this motel thank you

breakfast consisted of small granola bar only

coffee, muffins and a granola bar is hardly considered a continental

trash was over following at 630am there was virtually nothing left to grab, one granola bar in each basket

breakfast was a granola bar or muffin

i used the laundry machines as well

the team, the price, the kitchen, the shop in the gas staition ,open 24

the kitchen has all utensils and plates etc that you could need

kitchen was fantastic, and the rooms were perfect for my needs as backpacking camper

the kitchen was small but homely and fine for food preparation

i lost my cell phone and they continued to look until it was found in a different shuttle and they helped it be restored

the shuttle rides to airport and downtown were so convenient and

shuttle,laundry room

members were great, room was clean and comfortable, shuttle ran on time and even dropped me downtown

the kitchenette, the bathroom location and especially the couch for lounging

much larger than expected, very modern, spotlessly clean, with great facilitites including kitchen facilities

access, kitchenette, bath tub and shower, ability to enter through side, door, and reasonably priced

(as other reviewers have noted, guests should bring their own kitchen items - cutlery/ dishware/ cookware - if they wish to use the kitchen facilities in the

the kitchen was worth the price alone

laundry on premises

the pool could have been cleaner.

also there is no coffee bar available in the hotel, the closest is across the street

evening complimentary drinks and snacks in bar were a pleasant surprise

kids came in the gym while my husband and i were working out

wish the swimming pool had parent control, parent demanded to stay there with their kids, no matter their age 1-17

quick check in laundry facilities large comfortable room good wifi

excellent - mimi was exceptional, room was very clean, bed comfortable, shuttle service excellent driver was

free breakfast and 24 hour shuttle

gym is very basic and closes early.

laundry machines were convenient & easy to use

told the pool was down when i checked in at 1pm

the pool needs to be big lot of children loves swimming, adult and we can’t swim with my kids because

the room is beautiful and i loved the kitchen also

the fact that the pool closed too early

pool, continental breakfast, smiling staff, and quiet location.

an incredible place - service is impeccable, very friendly staff, clean rooms, breakfast was good - they even have guacamole

very receptive staff. clean as usual (3rd stay at hotel). good breakfast choices.

loved it was a brand new facility, i loved the breakfast area, i loved the location, and loved the friendly staff and helpful staff

great location. excellent choices for breakfast.

very clean. excellent complimentary breakfast with great choices.

comfortable bed, fresh breakfast and lots of choices, clean pool and hot tub, friendly staff!

location and breakfast

has breakfast nd a swimming pool.

we liked how friendly the staff was, rooms were clean and the breakfast was great!

room cleaned and gave proper notice, our room was still not cleaned, the pool was freezing, the laundry was too expensive and they gave attitude when we were asking to change for quarters because

there was plenty of coffee in the morning i know you said the small kitchen for cooking

can't be made / kitchen can't be used before 10 am, plan to sleep in

wifi is good and has a little common area to hang out in, the kitchen is clean

central kitchen, cleanness, price, value for money

kitchen wasn't set up to

my kids love the pool and game room.

pool was awesome since it had a large shallow area for my smaller kids

the pool area was exceptional. we had everything we needed and the staff was very helpful.

swimming pool

the bar and pool area

full size kitchen, we could have cooked meals if we wanted to

was sad the grill was broken and the room kitchen wasn't stocked with sufficient supplies to function like it should

laundry was a little expensive and kitchen could use some additional cutlery

well appointed with amenities in kitchen

we did laundry there

i loved the fact it had two bedrooms, kitchen and living room

has 7-24 shuttle bus every half hour to airport service and it also have good complimentary breakfast

full kitchen. i love it.

rooms- spacious and with kitchen

their airport shuttle really early in the morning and the driver was waiting for me and my son in the lobby

our kids were okay with the beds, but my husband and i didn't care for them

it's not quiet. could hear everything in the next room over-- tv, conversations, kids crying.

our kids were okay with the beds, but my husband and i didn't care for them

pool, work out room and breakfast all appreciated

only the pool was available and it was cooler than i like it

laundry room to be open 24/7 to guests only

puffin inn has an airport pick-up shuttle bus that took us to the hotel

clean and spacious room with large tv and tea/coffee maker, fridge, ac, laundry facilities

location of the laundry facility

kitchenette no pots or pans

early check in and late check out

the shuttle was excellent

great staff . great location . free shuttle service . this hotel is off the chain !! ?

i wasn’t aware of that till i went to use the laundry

reasonable price, better than puffin inn and the one on 3rd ave!loved the breakfast

great laundry and convenient location. very accommodating for my dog. good grassy area.

how clean it was and the fact that it had a kitchen and refrigerator

a small amount of dishes in the kitchen would be great but it wasn't an issue for us.

on their shuttle to take us to the airport and an employee called in sick so the shuttle was not available

obviously you have to have a room here because the laundry door locks and your room key opens it

they also let me check in early since i work nights (mind you a $50 early check in fee) but, quickly found me a room that was

they said the pool was closed.

shuttle service was excellent also

breakfast was nice and better than most hotels in this price range

atleast put some laundry baskets in your rooms

staff were superb......close to airport. lovely hotel with bar and restaurant...ideal for me!!

she could see i was down so wage organized an early check in to my room which i really appreciated

having laundry on site was great

ample shuttle availability

new $100 pet fee without warning, the room we were in had some issues

the lobby was very nice with a nice bar area and the breakfast was one of the best i’ve ever had at a hotel…

rooms pool and everything breakfast

gym and pool area where nice

new, clean, great breakfast and staff! b

love the decor and open atmosphere with the entry , bar and continental breakfast seating

rooms and beds / nice and clean / close to airport / pool and spa area

24 hour shuttle,comfortable bed

we also loved the bar and the staff that worked there were so lovely too

kids running the hall way late at

the location was perfect and my kids loved the pool

convenient airport shuttle bus service comfortable room convenient location

service, restaurant availability, location, and parking were more than expected

bed and breakfast

in the hall there were dirty dishes with food from room service that were there for almost a whole day

free shuttle was really fast, the reception was very friendly and efficient, the shower curtain rod was

hard time getting shuttle to go downtown.

airport shuttle was not acceptable, we had to call 3 times to use the service, waited one hour at the

were confused by the continental breakfast because the muffins, yogurt, and fruit were out and ready, but we also saw people with

the breakfast was free like it says on the booking

i'd like the breakfast for every guest no matter of their gold or silver status.

close to the airport with complimentary shuttle. large spacious rooms.

the pool and hot tub were not open.

the gym was tiny

fire alarms went off at 5 in the morning, the pool and gym were both shut down

facilities were very clean. appreciated laundry room.

good location with access to restaurants. airport shuttle was convenient.

bed comfy and bathroom recently updated. great shuttle bus service.

think they can use a water filtration system in their kitchen

not having what was needed in the room like kitchen supplies.

pool seemed too gross and dirty to let our kids to swim in

hideabed wasn't very comfortable, but fine for kids

great room and like it has a kitchen and refrigerator. i'll stay there again

the breakfast was awesome,location was excellent

really easy to relax unwind have a much needed night with out kids or roomates

clean & quiet, helpful staff, good hot breakfast included in price.

laundry didn't work.

in/out was fast and easy and the shuttle back to the airport the next day was perfect

paying for laundry

the walls were paper thin. my kids kept getting woke up.

thought this was a continental breakfast it was better than most: hard boiled eggs, juice, yogurt, waffles, bagels and coffee

there is a free airport shuttle

was pleasant, efficient and helpful, the shuttle service was so helpful, the rooms perfect, the pool nice and the breakfast an added bonus

have the kitchen open until later.

also liked the fact the shuttle was quick and courteous

comfortable, laundry facilities & exceptional breakfast

to have laundry available however there was only one machine

parking was too small, way over capacity in the pool area, dirty, room was dirty not property

the shuttle service to and from the airport

staff, clean room, surroundings were clean, and laundry room available all hours

helpful friendly staff; good rooms and facilities; parking.

my relatives flew in to anchorage at 2 am and your shuttle service was excellent and timely

booked this place purposely to have the pool and hot tub to use after we spent 10 nights in an rv, touring alaska

comfortable bed. exceptional room service. staff was very professional and courteous.

overall, the location, staff, pool, room service/restaurant and rooms are great.

nice hot tub & warm pool!

please provide shuttle from the train station

i also loved that the pet fee was +$20/day i would definitely recommend staying here if traveling with a pet

nice room. staff very accommodating. good breakfast.

i didn't stay for breakfast but i believe it was good

clean and quiet place to stay with free breakfast and parking

high pet fee, which was not disclosed

the restaurant and bar had excellent food and drinks

are above the bar… loud music but little netflix will cover that sound and then bar closes early

a bar hotel

above a bar so constant loud music heard 9am - 10pm+

some things need replaced in room 20 like the tp holder and the bar that holds the clothes hangers but they have that fixed by the time this is read if it is read

the bar was cool but wasnt all that

experience in the restaurant/bar was not good. we were greeted by a server in the bar with

had to go to the bar several times to just get drinks

really good restraunt with full bar on site

the hotel needs to have room service including bar service.

room, very spacious, comfortable bed, full kitchen with all you need, clean and modern bathroom, laundry on site, very friendly staff

clean, comfortable bed, plenty of supplies in kitchen. warm and welcoming staff. quiet area.

great room, very spacious, comfortable bed, full kitchen with all you need, clean and modern bathroom, laundry on site, very friendly staff

all newly upgraded with a kitchenette and everything one needs in a kitchen

ur booking was non refundable, so they could just have told us no) laundry available in the building