location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around

pensive/trendy) restaurants, bars and gym/yoga studios around

really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful

new , the best location in polenco, excellent food and drinks , roof top bar , amazing staff

location in polanco - lots of

breakfast was ok - not great but very pleasant

breakfast was great, location was very good in the diplomatic area.

walk - the rooms were incredible stylish and luxurious - silent and comfortable beyond belief the breakfast was

warm, engaging service; lovely leisurely breakfast; proximity to manicured neighborhood park.

design, the rooms , the location, the staff, the coziness, the breakfast and the attention to

good location, close to many interesting places, spacious room with kitchenette and living room

good breakfast choices

the breakfast was amazing. the best staffs with great service

they also have a gym on the roof

lovely breakfast, excellent options for lunch and dinner too, extremely friendly and helpful staff

wifi was bad

the breakfast that was included with our room was delicious with a big variety of choices

in polanco neighborhood; very helpful, courteous and caring staff; delicious breakfast options; water, refreshments and snacks available throughout the day; beautiful indoor

breakfast was amazing, many choices, fast and well-prepared

of bedding, towels, location and included breakfast without limits as to what you can order

attention was amazing, included breakfast was filling, i will be coming here again

no air conditioning in the rooms. a bit poor breakfast.

i did not know there was breakfast i liked the staff, cleanliness and is a great town to walk in

the lobby area is cold and the breakfast/ bar not nice. breakfast choices can be better

note that the hotel offers a modest, free breakfast

i wish they had breakfast in premises

no swimming pool and you have to pay for wifi

place, location, and people, bar is a great place to stay with friends and spouse

nothing i did not like. one improvement would be to have a swimming pool.

the bar could be more entertaining

good bar downstairs

gym is pretty dated but has a range of equipment

room service food was pretty bad and elevators kept breaking down, but overall we liked our stay

heated pool and the pool area on the seventh floor were spectacular and were perfect for a spring break

i also really liked that the pool and spa were on the 7th floor so you didn t have to walk through the lobby after use

location, clean and modern facilities, gym with a great view, heated pool a plus, excellent

view! room service! special requests

the concierge referred us to the front desk, the front desk asked us to call room service, room service referred us elsewhere and finally, after my complaint they took my order

the breakfast is great and everyone so helpful, all the restaurants inside are also very good as are

i do wish the property had a pool or sauna, but the gym was a nice amenity

the hotel had an incredible gym, perhaps the best i have experienced, and was in a lovely area with a grouping of public parks

early check in was offered, and the staff were great

during my stay, i had to meet up with a co-worker to prep for our meeting, we both enjoyed the breakfast and the staff was extremely kind and helpful

a la carte breakfast that is gourmet: fresh squeezed juices, fresh fruit

great breakfast

breakfast was absolutely incredible

great room service, beautiful modern rooms, tasty breakfast, super kind and helpful staff

i used the gym and it was also spacious and well equipped

nice location, nice pool, cool fitness center, breakfast is fabulous

not coffee available in the lobby

location, confort, space, clean, no noise, ac, warm water, gym

it would have been nice to have and electric kettle and more items in the kitchen

great to have a separate room with kitchen and dining area

fully equipped kitchen

gym facilities did not work

could use a decent hair dryer and maybe some paper towels for the kitchen…but all in all we enjoyed it…will definitely stay again when i’m in town

the fruit infused water available at the reception and in the spa was great, and the welcome tequila was very nice

hotel is barely a three star hotel

didn’t like stuff on breakfast

the location was perfect for us. the roof bar is very nice.

breakfast is super good quality and the staff amazing

the breakfast had so much variety and was fresh, unlike some included breakfast

the rooftop swimming pool, spa, and gym are more than enough for a short visit

spa and swimming pool are always open and we enjoyed the gym

the included amenities of spa, sauna, hot tub, swimming pool, and gym were definitely worth it

there is also spa with sauna and gym

room has very bad sound proof so you can hear everything from the laughing in the bar to the phone in the receptionist

gem in the heart of polanco, the trendy restaurants and bar scene of mexico city

they were helpful with laundry service and providing recommendations on outside dining

also there is no bar to hold on too

for instance there is a roof terrace bar which was closed early (5pm) every day supposedly due to rain - which never actually occurred

bed comfort, shower, gym

had a well-equipped kitchen but no detergent/sponge or dish washer for dirty dishes so we had to buy everything

gym equipment is old and should be upgraded

the gym equipment was dangerously run down

all of the gym equipment is broken too and really needs

it had all kitchen and laundry appliances as in a regular apartment

breakfast was a little disappointing

hairs left in all bathrooms and kitchen. terrible!

nothing really. we were very happy. the complementary breakfast could be a little better.

apartment was two bedrooms very comfortable, small kitchen and washing machine

place, well-equipped kitchen

the shared kitchen and living room is a good plus

public kitchen is noisy by the staff and her boyfriend at night until 11pm.

not enough accessories in kitchen like basic knife , cutting board etc

the area around the room was noisy; my room was next to the living room and the kitchen, where there is a tv, so you can hear everything

kitchen and washrooms are clean & accessible

at night it gets loud because they have a bar in the hotel

basic breakfast and every day the same

excellent breakfast, within walking distance to the embassy

gs, fruits, juice, coffee), for two days there was loud music

breakfast is served on a terrace, where in the morning it gets cold

charming courtyard with a delicious breakfast and lovely attentive staff

beautifully decorated. great location great breakfast

breakfast was very good

continental breakfast was included and included a pastry, fresh fruit, yoghurt and coffee

the breakfast was really good

nice big room with kitchen and private bathroom. 2 comfortable beds. good wifi.

the kitchen didn't had any dishes. the continental breakfast was very poor.

kitchen not well stocked at all and breakfast was really just tea and coffee and a few cookies.

the apartments have also been larger than expected with a kitchen included etc

it was a budget place, we had to buy soap for the bathroom and kitchenette, but there was a grocery store a block and a half away so i didn’t mind very much

wifi wasn t great

service wasn t continuous and the livi by room of the apartments could be dark, also breakfast was good but disorganized

the 2 times i ordered room service both times i was not able to eat the meal

wifi failed several times and a little slow, just that, everything else excellent

room service was very good .food was ok .staff was helpful.

the continental breakfast was limited, and the treadmills in the gym did not function.

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

gym upstairs, breakfast is great

gym room is on construction

that, in this day and age, a hotel of this category would still charge extra for internet/wifi access

also this time of year the pool is not in the sun for too long so just to be aware of that

little oasis in the middle of the road...location is great. swimming pool too.

quick room service

parking was free thanks to booking on booking

kitchen was fully functional

addition of an english instruction sheet would be great with info on where to find the gym and laundry (never did find

good facilities, including the kitchenette and the laundry room

i have appreciated the laundry services in in

convenient location, fully equipped kitchen.

the wifi was not the best

location is perfect; staff very helpful, rooms in general pretty and new, high speed wifi

wifi is horrible, even though the check-in staff said it was good

wifi was available however it was totally useless

nice decoration, welcoming staff, good location, excellent wifi service. nice digital keylocks.

great, that the guests even get a bathrobe and a the little kitchen is handy

and fridge great, kitchen appliances enough, shops around the property superb , la europea

i reached the hotel slightly early than check in time and they gave me an hour early check in

bad: the spouts in the kitchen and in the bathroom spat at us regularly- that is, you turn them on and water shoots all

room 31 is the same as room 25 :( room 31 was where my workmate stayed, and he had a balcony, a kitchen, and more space

gym facility is in desperate need of updating

weak signal of wifi...

the hotel nearly lost my clothes when i sent them for laundry

large rooms with kitchen

luggage, we were working there during the day, and the wifi works perfectly, we didn't use the gym but it looks good, the terrace is a plus

poor wifi connection time to time

when i asked for a late check out

loved the hotel, the breakfast, the gym and especially the room.

wifi was slow

gym and spa were closed, also the club, which i normally enjoy very much and book my work meetings

breakfast was only fruits and toast

clean comfortable rooms and friendly staff with a good breakfast served.

in addition, they did not provide the continental breakfast as confirmed by the general manager because the reservation was booked through

breakfast and friendly staff!

i had a breakfast in the restaurant and i'll never come back there

i highly recommend visiting the rooftop bar since it has some very nice

snack bar area was limited

there is a bar very loud after midnight in front of the hotel

nus : there is heating) - staff is nice and accommodating - there is a parking - it is extremely quiet - breakfast can be taken outdoors - it feels a bit like a travel in

rooms are ok

were lovely though and very helpful - except for the room service guy insisting on a tip

great staff and a great location. big plus was that it has free parking

the restaurant ( room service) was delicious i will recommend (-) food from room service average (+)room service was efficient and food good as was the breakfast.

was surprised with the layout of the room and the section of the kitchen and laundry in your room

may regret to not have the breakfast buffet

there is a great little bar and restaurant, again with lovely staff

very spacious room - really nice & helpful staff despite the language barrier - safe location - lots of amenities, water left for you on arrival, tea & coffee options in

good service in reception and the bar good view drinks in the bar modern rooms

dinner food was ok/marginal, bar food was very unimpressive for price

i love hanging out at the cipriani bar for drinks

the facilities like swimming pool and sauna you should book

the pool itself is depressing

the pool could’ve been warmed during the cold season to enjoy

very nice breakfast

in the morning, there is a made-to-order breakfast prepared and served by a friendly staff

room was 103 right above the lobby area, during breakfast time you could hear everything

nice little options for breakfast and great location

the kitchen was equipped just with the bare minimum but we didn’t use it

got a room upgrade, so we had a kitchen & lots of room

well functioning kitchen with utensils, staff services.

kitchenette was not what i expected, not really stocked

room was comfy, been very good and it has a small kitchen with all you need to cook.

we loved the location, the deco, the gym and pool were amazing

good massage in the spa center, very good restaurant and room service foods, nice view from the balcony with

room service was excellent

are great and very confortable the housekeeper was perfect and the bellboys where really friendly breakfast was very

spa area is very dated and tiny

large room with 2 double beds, easy to fit in a family of 2 adults and 2 kids

and the staff serving room service

ordered them with my dinner, and then had to have them again at breakfast

staff were very kind to my kids

breakfast was very good

wonderful rooftop breakfast restaurant

very costly coffee at breakfast is not nice at all

it’s only for hotel guests, has service all day including the best breakfast and cocktails we had in the city

the roof terrace is a beautiful spot for breakfast (which was delicious) and cocktails of an evening

the restaurants, the bar and the staff

the hotel restaurants and spa emphasize health from food, to gym and really great spa facilities

one plus, the only free thing is the gym which is pretty descent

need better breakfast

room service was great

great to have more water bottles in the fitness center, and a cleaning spray so that users of the gym can clean the equipment before and after using it

the gym could have been better and maybe the management should consider a sauna

half of the machines at the gym didn't work.

starting from the amenities such as the a/c, the gym (various machines not working) and overall the facilities are outdated

gym is not maintianed well. ac can be noisy in some rooms

located, comfortable, clean, lovely staff and great breakfast

and the breakfast is great and large

stay with a delicious breakfast and friendly, attentive staff

breakfast was great

the staff are friendly and the breakfast every morning is really good

the facilities seemed new and clean and the pool is a great bonus

has a health club on the second floor and guests are given access to the largest outdoor swimming pool in mexico city

i also appreciated the small kitchen — it made the stay feel more home-like

nice place with access to the best gym in the area.

good location, near many things, but on a quit street. great gym

for start my working day, but i had salmon with asparagus, and chocolate cake for dessert for room service, but i had to call back and remind them of my request and the food was delayed, the

lady from the room service team was very kind

wifi was very slow and sometimes not usable

we were in the king room earlier which was not very well lit, was dated and did not get a good wifi signal

wifi is unusable

a beautiful, spacious room, comfortable bed, friendly staff and a delicious ample breakfast

filtered water, tea and coffee available from the kitchen

the breakfast was delicious and offered a perfect start to the day

staff are very friendly and provide a delicious breakfast each day

beautiful design. brilliant breakfast

- very poor gym with broken machines, hence

ii liked the space and cleanliness. it is recommended to put vents/fans in the gym downstairs.

receptionist was very nice, very helpful.( forgot to ask her name) free laundry.

really enjoyed the breakfast at their restaurant downstairs

fantastic location and breakfast. great design, excellent value. exceeded expectations.

breakfast was delicious

best included breakfast we’ve had on our trip, lovely environment, really comfy bed and super friendly and

delicious breakfast

location good, parking and really really cheap: 20 a night

amazing breakfast. very attentive staff and cooks. perfect location.

staff were incredibly accommodating, the place was beautifully decorated and the breakfast was amazing

great location, excellent breakfast and service. loved it.

wifi was pretty poor in the bedroom and so we would have to go to the upstairs terrace to use our

weak wifi in the room.

the provided an early check in which was actually good and location is great.

room service menu was limited but delicious

nice bed and breakfast type place in a great and quiet area

great complimentary breakfast with all the trimmings

great breakfast

staff is super nice, the location is perfect, breakfast delicious and the hotels provides a a homelike environment