there is a kitchen with a fridge for guests to use

wifi also is very weak and nonexistent at times in the majority of the room

spotty wifi, only close to window

the wifi or hot water were not so good.

cable service, wifi, it's clean

the wifi coverage is poor,

the pool is nice and very comfortable big rooms if you get the

pool was unusable

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the only guests at the pool area

stuff didn’t tell that the restaurant next to the swimming pool is not working, water in the swimming pool was terribly cold

the pool was closed without mentioning anything and when we stayed two of the three lifts did not work

wifi, no ethernet cable at bussines center.

the concept of the hotel is original. the view was good and the breakfast was very nice.

also, this hotel has a lot of parking

parking garage was dark

room very comfortable, parking lot very accesible and secure, the views are awesome.

the location was convenient and the breakfast options were good too.

pool, gym, parking lot

breakfast was included and the buffet had a variety of items

was a heated pool and decent gym

nice room. breakfast was fine. amazing view from the room!

extremely warm rooms, very limited breakfast options. an ok option

breakfast should be better

toilets with water logging, lockers were not working, most negetive answer from receptions, breakfast was very basic one bread per person, disappointed with overall

breakfast had to be asked 1/2 hour before i wanted to, and didn't like that very much, although it

the staff at the breakfast was very unfriendly and breakfast was limited to what they had to offer

the pool time for our grand babies was totally amazing

they let us check-in early and check-out late with no charge. nice pool.

nice areas around, barroco museum walking distane, golf court in front of the hotel nice view.

the room was very clean, and pool area was nice. it could use a hot tub

located to the right of the front desk have a unique location, next to the golf course and easy access to the restaurant

beautiful place, extremely clean and everyone very kind! also very good complimentary breakfast

there is a really good breakfast service and they have a good entertainer at the terrace bar on fridays

everything. the staff, the rooms, and the incredible breakfast.

junior suite was excellent with a big, comfy bed and spa bath

breakfast was very good and offered a nice selection of mexican food

room service is nice and tasty

room service was amazing and exceptional customer service from check in to check out.

clean room and very comfy bed. room service is quick and restruant was amazing

the food room service was delicious and prompt

the front desk is quite helpful and so is the room service

the games at the lobby and the breakfast was a nice

pool was climatized, the included breakfast was good, and actually the beds were really nice and comfortable, and the staff

clean. friendly staff. great breakfast.

late, room service until 1am, and easy free parking below

gym/pool level marked g just like the g for ground floor

the breakfast could improve is a three stars breakfast not a four star

filling) breakfast included - the location: very close to the historical center and with a free parking close to the hotel

staff - exceptional! setting - something else :) location wifi clean

wifi is spotty

, parking

we played cards with one of the staff at the bar and he was just the nicest guy

no frills. clean. kind staff. early check in. close to the historic center.

wifi was for the most part reliable and fast

tiny bathroom and wifi didn't work

wifi pretty slow. bed mattress seemed a little saggy, like kinda old.

very cute and clean, staff were amazing. wifi was good.

the wifi worked great

nicely restored building with excellent staff, great location and lovely rooftop terrace for breakfast

would also be nice, to have a small bar where one could get a lovely drink and small snack after a day of sightseeing

was very boutique and lovely views at breakfast

love the roof top bar and restaurant great

the rooftop terrace is amazing but the breakfast could have been a little better

location, price, very warm pool with small pool for children

location, cleanliness, free private parking and room's size.

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

-accommodated me on my early check in

very nice indoor pool and jacuzzi

i recommend visiting the spa and its restaurant

- breakfast menu was rather limited - pool staff could have been more attentive

there’s a beautiful view at night from the patio bar (shout out to oswaldo who is the bartender

breakfast swimming pool great helpful staff

room was spacious, and the bed was super comfortable

pool was was not warm enough.

spacious room, gym, pool, complimentary chocolates every

parking system for in/out was really convenient french / italian restaurant were excellent the room

a few times for early breakfast, no staff could be found and had to wait 15 min

from breakfast, warm-home made pastries to the sensational taco hour on wednesdays

food is very basic, just breakfast

breakfast could be better

the breakfast is functional and a plus

the breakfast food was not so good

breakfast was so bad

breakfast was good

the breakfast was

they also directed me to a laundry 2 blocks away

good location, great breakfast and the room staff are awesome.

breakfast was very good and there were multiple options to choose from

that their 3 floor pool bar was not open/set up during our stay as it would have been nice watch a sunset with a

lights, temperature etc on the tablet, high-tech toilet, huge tv, nice rooftop with little pool and whirlpool and restaurant, amazing staff - everyone was so friendly and helpful

everything about this hotel is perfect: the rooms, the rooftop garden, pool and bar, and especially, the staff

only thing that concerned me was the pool/hot tub, their were no hand rails to get into and out of these pools, which makes falls and

we liked the pool, cocktails at the bar, and the staff was attentive

the third time we come back to this hotel and the kids are loving it

all the rooms opening to the main courtyard of the building that had a creche, we could hear kids shouting whilst they were playing for a lot of our stay

kids were very happy to explore the hotel and look around for the art pieces

we stayed in a room near the pool, it was peaceful and lovely

neighbour was yelling at her kids with their room door open for the days that they were

was advertised the hotel had a sauna, swimming pool and jacuzzi

spa was not open while we were there, but the pool was nice and the rooms were very comfortable

the massage at the spa was not very good.

wifi was a bit patchy

the room on the ground floor only had a quite small window, wifi was very bad. breakfast was ok

the gym is okay

for free parking and not to charge for 1 hrs late check out

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

very good continental breakfast, within close walking distance of several restaurants and a grocery store

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

staff is amazing. rooms are well kept and clean. breakfast is good. good location

good breakfast for the price...

location, staff, beautiful building, parking.

parking was secure, free and convenient

wifi in my room was terrible

also no wifi and we called down, and they didn t show

wifi signal was very frustrating for us

the staff were super helpful and allowed for an early check in as our room was ready

th facilities are beautiful, and the room service food is excellent

expensive

pecially the breakfast)

wasn't clear on the website what you received so we thought we were ordering the breakfast in the morning but actually were only getting a light breakfast on a different floor

gym wasn t available during my stay. rooms on the top level are pretty noisy.

we were very interested in the bar or the lobby based on the photos and they didn t look anything like the pics on the site

tha accessibility, location, may need to extend the breakfast time though

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

should have a different breakfast day it was all the same every day

breakfast was included and very delicious, we had chilaquiles and beans, fruit

it ´s nice and clean place. breakfast is very tasty.

great hotel - nice room / good breakfast / secure underground parking.

the parking guy went out of his way to find us a parking

dishes in the breakfast were lacking flavour, like just a liiiittle salt could have done wonders, but around 75%

breakfast flavor was a bit on the mid-bad side

he reminded us if we need any room service, water or anything else to please let him know

great location, breakfast and the front desk staff, they were very friendly and helpful

not enough choice for breakfast.

we did have breakfast there and it was very good

welcome cocktail was a nice touch as is the free coffee and tea bar on the

rooms design very nice, good breakfast

good wifi

happy they have parking and the attendant is the best

space in bedroom, bathroom, and living room, high ceilings, excellent service, smart tvs, free parking, coffee shop at entrance, quiet and comfortable

is not a hotel, it is an airbnb: no reception, wifi is not working well, the space looks like as if they hadn't changed the linens and the

and i was not communicated in advance that the pool was out of service

-15min to zocalo)

good location, pool on the roof well done design of the lobby area. rooms with lots of space.

breakfast was marvelous

d will be for at least 3 more

bar is kind of dead here no one really hangs out at the bar

newspaper delivered each morning excellent breakfast , bar was good

bar & restaurant too expensive in relation to nearby businesses

room service interrupted even when we had do not disderb

the room service was said to be 24/7 and we ordered room service at 2 am and didn t get an answer

room was very comfortable but could use more seating. rooftop bar was very nice.

gym and bar too small

the gym was quite limited.

there’s a really nice roof deck but no bar or restaurant up there

the gym was very basic

pool is the size of a jacuzzi with the temperature of a pool, and seems like the terrace space is

gym and pool actually non existing

breakfast was a buffet with option for all tastes, abundant and with quality products

proximity to historical areas. great breakfast. large and very clean rooms.

limited gym equipment and lack of heated pool

close to the zocalo and safe to walk around with kids

wifi was not

wifi is terrible inside the room.

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

close to the zocalo and safe to walk around with kids

clean room location attico restaurant bar no bugs

great location - great restaurant and bar upstairs.

i love the staff, the bar in the rooftop, everything was amazing ud83dudc4f

no fridge/ mini bar in room

gym was pretty nice. room was clean and comfortable.

location; the room was modern, clean and comfortable, specially the bathroom; they have a gym but you have to book a day in advance

great wifi

the gym area has room for improvement. the cleaning could be improved.

fantastic hotel in the middle of puebla! very comfy beds, great shower. great gym.

would have preferred more reliable and secure wifi, and i found the cafe convenient and delicious but a bit overpriced

poor wifi

although each room had its own wifi connection, the one in our room was sporadic, so we had to use a different connection which

were working from the hotel)

the wifi is stable enough but sometimes was cutting during calls

pool was filthy, they had just redone the finish on the tile work filling the pool with debris

about beforehand (also reflected in the price) so the usual facilities weren't available (gym, pool), so i can't comment on those facilities

great location, comfortable courtyard with pool

nice touch of having complimentary iced fruit-infused water and popcorn for kids

pool inside the patio is very warm and clean with tables around to enjoy some drinks or food

they could be better in communicating some extra charges like the parking cost after the first

the internet connection was consistently 100mbps on wifi in our room throughout our stay

breakfast was great

to the hotel door by car since this is touristic zone and it s closed for transport > valet parking, please pay mister

valet parking fabulous breakfasts incredible staff

they also provide a laundry service for a small fee

n t travel with apple devises) my iphone

wifi is poor keeps dropping and not connected

clean room. good shower. great location. wifi was okay

bathroom was not clean and the wifi was really bad

comfortable bed, great wifi, and the shower was huge

plaza), amazing breakfast, you can tell they put their heart in everything they do & even late check out

wifi was a little slow.

very clean, nice ambiente, kind staff, super wifi, great location

location, spacious and comfortable room, fantastic wifi, cable tv with english channels, clean, nice view from my balcony, thoughtfully decorated

staff helped me get express laundry service

comfortable and having an ac was a plus, great breakfast and friendly service all over.

the breakfast was very average to be in mexico.

the breakfast and the location were really good. just few steps from down town

breakfast with different types of food

the breakfast

good dining, no bar or comfy area for a pre-dinner drink

hotel in the city center. large room. little gym. polite staff. good balance price / quality.

gym and spa were under renovation, so i couldn't use them

the room had no windows outside, only intothe inner corridor. no gym, no pool.

few problems included some poor information at the spa/gym given by the coordinator as well as inconsistent wifi and someone banging down below through

we couldn’t go to the pool during the day because there was an event

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.

the pool is on the roof and the roof deck has a gorgeous sitting area, bar and view of downtown and the

great staff the breakfast was amazing

love the pool on the rooftop and the view to oversee the town

free parking for us, but in a different location

and great prices in food and drinks, super nice view of the cathedral up in the terrace and nice bar

rooftop terrace and bar overlooking the cathedral

too much noise from the bar upstairs. it needs more electricity outlets

the rooftop bar and

ery room with own station)

the only thing that needs to be worked on is the parking.

were some minor noise issues there is a bar that sits over the room on the next floor up

secure parking near hotel, worked very well

poor wifi no connection in the room and tv not working

of them was immediately there, from the night watchman ivor, to karina at the front desk, to the breakfast waiters luis, alejandro, and francisco

we had a suite so kids in separate rooms

excellent, the beautiful guest room, the whole building, the decoration, the location and taste breakfast

capsule we loved our stay and recommend also bar with the excellent

wifi worked well, tv also

the only reason we stay there is it has a very good location. in addition it offers free parking

free parking, but they ask you to leave keys

free parking and location

friendly staff, parking facility, close to town centre.

good location free parking available

great position, the room was clean and they had free wifi

parking is valet a five minute walk away

the parking service was terrible!

there is no parking on spot but they have an agreement with a parking nearby and you can park there for free if

wifi good

comfortable beds, nice bathroom, elevator, silent a/c, nice and helpful staff, good wifi signal in the room

better wifi

room and beds were comfortable, parking was easy and with direct access to the hotel

is a bit complicated to get the parking because the hotel is located at the corner, just be careful when you re driving by

the location is very convenient and had everything we needed

wifi in room not good, on the terraces it was fine

location and wifi. 24hs reception.

wifi didn't work well and smell of bathroom

very kind staff, super clean, strong wifi, convenient location in the center

wifi didn't reach the room at all, although it was good downstairs- they need another network or

wifi was not working quite well room was located in the inner of the hotel - very noise by guests

parking far

any problem possible room was good equipped by nice bed, nice room hot water in the shower parking place was included - free of

wifi didn't work in the room but worked in the common areas

parking in an enclosed multi-story lot half a block from the hotel had fantastic valet service

laundry service

, the breakfast that was included was very very light

on in the lobby/reception on the floor below, as well as the karaoke/sing-along happening in a bar somewhere in the hotel or very close to it

location, comfortable room, breakfast.

on the roof terrace would bring us the menu and from that point on i had get up and go to the bar to order food, drinks, etc

the parking and the romm is small

a/c) after 3 room changes finally got an adequate room , the wifi never worked had to constantly go to starbucks to use wifi to get work done, staff seemed like

the valet parking is perfect and free

the receptionist did offer an alternative wifi connection, but this didn t work at all

the free parking was excellent it's off site but you just call 30 minutes before and it's brought to the

didnt get to use the pool and the smell

the gym upstairs is well equipped, and the wifi was fast and stable enough to hold video calls if you need to work

i got food from the on-site restaurant room service every single day

poor wifi connection practically the whole day 2

gym the running machines weren't working, your should add if not 2 at least 3 working running

use we found left overs of meat on the floor when checking in), wifi didnt work at all,

fast wifi

good wifi in the rooms for us and nice tv

old, insects in our room

amazing breakfast, very helpful and friendly staff (carlos especially and mariana the manager), clean and

there is a cafe next to the hotel, part of our stay included breakfast there and food was top notch, we actually also decided to have lunch there a few times

the attached restaurant served a good breakfast (included)

it also has a spa and a restaurant with are very good

great breakfast and location

we love our spacious room very comfortable soft big beds & pillows great breakfast

the beds are very good and the room service is a bliss

secure parking was a big factor in our decision

a newer hotel in a great central location, nice breakfast. very comfortable large room.

wifi was not received in the room we were in