the staff was very friendly.the room was great. the pool was fantastic after our long drive.

excellent hotel. clean and comfy. breakfast was had a nice variety of choices.

breakfast with such a large selection

very clean. good breakfast.

the spa tub in the room

could be a little cleaner. not horrible. wifi not great inside room.

good location. nice staff. outside wifi was good. grounds were clean.

cable tv at all, totally no reception, wifi didnt work, thx god for hotspot i have on

there was a decent tv with cable channels and there was free wifi

it was convenient. free, yet unsecured wifi. seemed clean.

think that the breakfast was lovely, fresh, and had a good variety

staff.very functional variety selection breakfast. location....!!!!.

various items and pre made sandwiches, we had the bagel sandwiches and biscuits, myself and the kids liked them

breakfast and nice clean room

great price even with pet fee

nice have an restaurant, bar and outside deck attached

old and bland, but with an amazing family-based staff, and a bar to die for

adjacent restaurant and bar was pretty good and had good deals almost every night of the week

i would love to go back but, i won't because of the pet fee

the staff is exceptional. the rooms are clean and comfortable. the breakfast was good.

it was very clean and comfortable and had a good breakfast in the morning

breakfast is great. love the location right off the thruway and close to shops/restaurants

great location. clean. comfortable. breakfast was also very good.

didn't like the breakfast at all not enough selections

breakfast was very nice, waffles, eggs sausage , cereal, fruit, juices, hot coffee

fresh well stocked and attended by staff location was convenient and they even had a shuttle to casino

the bed' the hot shower the breakfast the employees very curious n helpful

has a casino & racetrack close by

i could hear kids, phone calls, alarms from nearby rooms

had been traveling for ten days and this hotel had the best breakfast of any in which we stayed

friendly and the indoor pool

a couple with three young kids got there late after 8:30 pm and they were so nasty to the mother when she politely asked for

kids running up an d down the hallway, constantly

breakfast was very good

the staff was excellent and the breakfast was delicious.

the pool was perfect

the pool wasnt open.

the kids loved the pool and hot tub

pool was clean, the hot tub or swirl pool wasnâ

pool was closed and the air con was not working in the gym during our stay, which was disappointing

like the pool and the gym

no alternate gym or pool access due to renovations

spacious room, great breakfast, clean room

was a large group of soccer families in this hotel for a tournament and the staff allowed the kids and parents to yell and run around the halls until 11 pm or later

access wifi, room was dirty, sheets were wrinkled really bad, stairs

other options were kids cereals

) - other guests making unacceptable noise (slamming doors & kids running up & down the halls) well past 10 pm

rooms talking and kids running up and down hallways

ice machines behind the fridge in one of our rooms was gross ud83dude37 the beds are uncomfy my kids got bites on them … but could have been spiders

the pool

the water park was great

gym was closed

the kids and families who were using the inside water park area seemed to be having fun, and the area appeared clean and well

price for the water park was a little high however there were quite a few staff members and you were given tokens

amenities, free breakfast, free wifi, no carpets in room, high ceiling, comfortable bed, mini refrigerator, nice decor

the games in the casino..

room service was quick, and complete

a really decent free breakfast

the moment i walked in the staff was awesome , made me feel at ease

the hotel had many amenities including breakfast and a pool.

breakfast location was well defined and easy to see

the breakfast was greay

nothing. breakfast was busy

breakfast was a bit more than was expected

the food at the restaurant was excellent and the live music at the tiki bar was fantastic, would definitely come back

we love the charm and the outside bar and restaurant

bar was busy with only 2 bar tenders so service was a little slow.

so if we left and came back when the bar and restaurant were busy, we had no where to park

they had mooring provisions for out boat, and the bar was just a few steps from our room

facilities were in good condition and the breakfast area was very well stocked and included a pancake maker for a hot breakfast

the breakfast spread was lacking, but fine overall

neat, updated rooms. clean smelling and appearance. continental breakfast.

clean, has a decent breakfast, convenient.

didn’t eat breakfast

was great the room was very comfy + our son had a blast especially in the pool we've been looking for somewhere with a pool that was nice and descent an away from home we're

breakfast is so welcoming every morning such a kind person

pool was closed, due to covid.

is close to rit good breakfast selection friendly staff has pool and gym rooms are spacious and

value in the area, with an above average breakfast for what we typically see at comfort inns

great stay - would recommend for families with young kids!

great choice of breakfast items.

no pool for the kids, no breakfast.

breakfast and reception were awesome above what we have gotten at other locations

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

we went on new years eve, the bar restaurant was not open.

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

the breakfast was very good with plenty of fresh options

very friendly staff, nice pool

staff was very friendly, and the breakfast was great with service

was noisy the first night - kids running on the floor above us

breakfast was just what we needed for the kids and adults in our group

it is freshly updated, reasonably priced and the breakfast is delicious and does not taste like cardboard like at the other hotels

friendly staff and very comfortable beds! good variety of breakfast items and tasty beverages.

liked the gym and the breakfast was decent

was neat and clean, staff were friendly, liked that it had mini kitchen, but it had a full size refrigerator and a dishwasher

worried that i didn't know the expectations of the hotel as far as how i needed to leave the kitchen area when we checked out

great breakfast variety and the staff was very friendly and cheerful.

there was also a free, yes free, washer and dryer in the hotel lobby gym

was really neat, bedroom was nice, kitchenette fully equipped, awesome breakfast, and great location near everything

booked here over other options because of the pool (kids needed something to do)

not advised there was no shuttle operating due to covid

beds are very comfortable, rooms are spacious, breakfast is good, and if you have too much luggage to walk across the street to the airport, there

kids enjoyed

clean and comfortable. breakfast was good

breakfast starts from 4am, perfect!

close to the airport, comfortable bed, delicious breakfast!

comfortable, free shuttle

shuttle was timely both directions and the drivers were friendly and helpful

great location for airport travel, and has a shuttle

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

the bar staff. we ate there. didnt have good customer service experience

convenient location . like the fact that it has a restaurant and bar on the property

the location was great. the bar was great. the accommodations were fantastic. had a great time.

great location, nice atrium, pool, and fitness center.

the staff, the location and the kitchenette was real handy.

laundry and vending area need a change machine, bed was not queen size it was only a full.

the cost to was clothes and didn't have change machine to get coins to use for laundry

location and kitchen

and the laundry room is decent

they do have vending machine and a laundry site able for use

laundry facilities on site

laundry and they hold your luggage for up to 24 hours after checkout which is very

the room size the vending area the laundry area

hotel filthy, kids unattended to,debris all over, no elevators,smells of drugs,on-going party

small gym but nice and clean

it was new years day part of my annoyance could have been the extra loud out of control kids lol but i thought the information said holiday and weekends breakfast went later (10:30) i got

breakfast and indoor pool

the self serve laundry room didn't wash my clothes

was amazing it was quick and easy and everything was nice down to the expectations the free breakfast the access to the pool everything was smooth and

nice pool too

we were told at 8:45 by kitchen staff that no more meat selections would be prepared or coming out of the kitchen

staff was super nice. pool was clean. breakfast was good. great stay for an affordable price.

breakfast buffet was lacking

the morning breakfast was excellent and the suite was large enough for a family of 5 and a dog.

check in excellent, breakfast excellent.friendly personal.

the breakfast was delicious overall. the eggs could have been hotter and fresher.

the pool water is warm and they have pool toys for the kids

convenient location for competition at local ninja gym. very pleasant staff.

the breakfast is so good

rooms were very spacious and the kitchen with a dishwasher and the way the bathrooms are set up i actually was comfortable and felt

kids upstairs woke up around 6:30 and were stomping around and woke us up

my kids was happy

laundry machine broke for a while.

would be better if the kitchen could have chopsticks & right size covers for woks.

we didn't use the pool or gym so i can't comment on

shuttle service to strong mem hosp

staff and helpful shuttle service to university of rochester athletic facilities - gym

location . free shuttle to airport and hospital

staff was amazing, clean, quiet nice bar downstairs

t eat any of the breakfast because of my gluten allergy, and the bathroom was very

awesome breakfast

breakfast was good

excellent stay! the breakfast is great.

for her services i also want to thank the older gentleman who helped me in the morning with late check out

breakfast could have few more items.

were big beds were comfy the pool was just the right temperature and breakfast was

had a kitchenette that had everything you would need, the room and bathroom were clean, and the pool was great

good tv. good sofa. good amount of towels. good kitchen and supplies

breakfast could of had more variety

permitted early check in. 6th floor head maid nice.

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

not a real space for a dining restaurant. a very low key gym. no spa.

i wanted the rooftop pool like the online site said

the lady at the bar last night (i’m terrible with names

thought room came with breakfast. it didn’t. buffet a bit expense for what was offered.

the staff were fantastic, the pool has 25 yards of pure relax, the gym is modern and very convenient

clean and pool area is nice.

the bar was very nice as well

pool was closed

pool water was chilly

the bar with live music was awesome

the location was absolutely perfect, and our kids were able to use the pool in the morning and in the evening, which was big enough to support

pool and gym

really wish they had qtips and the pool water a little warmer but overall i loved it and they should have warmer blankets to the

staff were very friendly, excellent breakfast, the bar was very nice and the thursday night jazz was unexpected and very good

room was so clean , loved the bathroom and the sliding door with a mirror plus the amenities, the breakfast was delicious

we were so busy and my kids utilized this a lot

nothing for kids to do on property, no games room

property is good, not much options of food for breakfast but was fine

the gym.

away from vending machine because my dad is a very light sleeper and we got the rooms next to gym, public bathroom and vending machine; second, the breakfast was not very good and there is no

it was clean and beautiful and the staff were amazing! loved the bar area!

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my boyfriend and i were going to

free shuttle to our event

staff was great from check in to coffee/ bar

modern, comfy bed, bar in lobby

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

top bar beautuful with great outdoor fire pit and best views of the city but small

nice little pool with windows & sunlight + good gym equipment (though a bit packed/small) —used them both

beautiful bar on the roof and great restaurant in the lobby

great gym with well maintained equipment and rowing machine.

was friday before presidents’ day and the place was filled with yelling/screaming kids and they were running around and making noises all times of the

i enjoyed the breakfast. and i loved the comfort of the room.

just with it being during covid pandemic couldn't use all the facilities gym pool etc.

like that you have a pool, fitness room, offer complimentary breakfast and the workers were

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit and couldn’t because the battery in the door died i waited 3 hrs

actually didn’t eat the breakfast but we loved the location

property very nice the breakfast could have been better

clean, friendly staff, great pool and hot tub, room wall were not thin and breakfast was great

the customer service was great. the room was very clean. the breakfast was good.

pool was crowded with kids

we were 2 adults, 3 kids

limited close parking.

the person in the next room had kids and they were loud but i have kids so i know that s hard.

free breakfast need to be offered. because family with kids needs that.

free breakfast need to be offered. because family with kids needs that.

my kids are really picky but they loved the soups

it was clean, very accommodating. the pool was perfect ;)

the rooms is also nice fit for us as it had a separate room for kids to sleep

pool was quite cold.

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

full kitchen, comfortable couches & bed

was a little bit hard to find the parking lot and main entrance

only thing i could say that i didn t like was not knowing how to navigate parking when i first got there but i called and the person who answered was so helpful and patient

i can sleep in my own comfy bed & if my kids get loud, at least i can tell them to be quiet

very nicely decorated, kitchen was wonderful, very comfortable.

the pillows and free coffee. the gym is nice too.

they serve an actual hot breakfast; and every staff member genuinely enjoys their job and will trip over themselves to make

hidden pet fee

snacks in the lobby in the evening and full breakfast

the pool was a huge bonus to my children and i when they got restless in the room

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

cleaning staff very helpful and polite. the laundry room was very nice.

i asked if i could have an extra blanket and was told no it's laundry day

the staff member at the desk promptly assisted me with an early check in, earlier than i could have expected

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

the pool was okay i just prefer being outdoors.

the kids loved the pool

breakfast amazing. omelets sausage waffles and fruit smoothies.

the free fresh hot cookies,,beds were very comfortable and pool was great for relaxation

some of the breakfast items were not great ie. oatmeal was bad in some locations.

no hot breakfast served. no use of pool

breakfast. no one from staff brings another food. no one cares about you

great breakfast options they had eggs sausage yogurt cereal and more

they have breakfast by the way

breakfast super friendly staff