was great clean and comfortable staff always happy and helpful lovely pool and gym beautiful food in

kids loved the pool to cool down

laundry services, close to shops and airport shuttle

ended up having to go down one floor to the lobby to get my money then back up to collect my wet laundry only to take it to the next floor to dry

there is a mini gym at the hotel and the hotel is only 25min away from the main city attractions

free airport shuttle runs every half hour 24/7 so thumbs up

the downside is the bed was not very comfortable and disappointed that they charged me $75 for a late check out

facility good breakfast big pool laundry facilities small store on site parking for an extra

location, friendly staff, clean comfortable beds amenities, pool

helpful staff, 24 hour shuttle to the airport, lovely pool

staff awesome, worth the money bar and airport 5min

had everything for the evening restaurant to eat bar a drink and a place to sleep all

we each had our own bed and there was free shuttle service to and from the airport

bar closed due to covid 19

the staff was very friendly whether they were front desk, shuttle, or housekeeping

only stayed one night so we didn’t try out all the facilities, like the pool & the gym

gym in lobby or

the pool was cold.

nice swim pool

very close to many good golf resort. this hotel is inside mall, do many place dinner. thank you

pool for the kids and the premier floor snacks. breakfast was great too

exceptional cleanliness, attentive caring staff, and delicious breakfast!

bar only open from 5 pm to 9 pm

didnt like there was no room service, there was no maid cleaning service unless you make an appt for one 24 hours prior, i

at one point there were 13 kids in it

i requested early check in or late check in after 3a

the bed was comfortable and there was a fully equipped kitchen

there was also a fully equipped kitchen

the pool was large and warm

the breakfast was good location was perfect

there was a bar and live music on the premises.

so, i hit the bar in the hotel - there is an excellent wine list and appetizer option - so i was content

the in-house bar is a big plus staffed by an excellent crew

it also had peloton bikes - however it appeared that the internet was too slow in the gym area for the classes to stream properly

room was upgraded to higher category, we got early check in and late check out

the breakfast was okay but over priced

best breakfast service ever. great orange juice.

despite double room rate of $1150/night, no breakfast was included

hotel is both kids and non kids friendly

great golf

very clean unit that had everything we needed including kitchen utensis.

really there are only 2 + a small poolside bar with limited hours

so many young kids i would not go back again - the

the full kitchen and washer/dryer allowed me to feel right at home the view was beautiful

the location is so close to the byu campus, but us adults who are over 21, after a long day with kids would’ve been nice to be able to sit next to the pool with a drink like many of the other

some things were broken: a washing machine in the guest laundry on the first floor, the

pool was great

more laundry facilities closer to the other end of the hotel would be welcome

location, cleanliness, pool, laundry facilities, staff were friendly and responsive

location, clean nicely decorated room. flat screen tv, maid service, $5 breakfast. good value.

pool wasn’t always open and big enough for kids to splash around in

pool is tiny but clean

free movie rental, laundry facilities and they're parking rate is only 13 dollars a day,lowest one compare to other

as a side bonus if you want you can get fish food from front desk if you have kiddos or kids at heart who may want to feed the koi fish that swim around perimeter of restaurant

inspired food, overall great rooms, smart elevators and great amenities, really good gym and nice pool and spa area

great location near ala moana. great swimming pool and jacuzzi.

the complimentary shuttle service was useful

also, in the women spa shower rooms, body wash bottles were all empty

the sink sometimes gets stuck and adult pool too small

gym was brilliant and pool area too

location was great the hotel was nice it was a pain that we had to pay for room service (cleaning) so we just cleaned ourselves (-)room service (and is overpriced if you ask for a change of towels) not a clean room (-)no room service as i was sold

the hotel has a very nice pool that you can sit and enjoy the sun in

location, local hotel staff, free internet, free coffee, nice pool with a view, modern gym, convenience store offers good selection, very safe place to stay, great restaurant with a view

location the pool the restaurant by the pool was superb

we arrived early but were told check in was strictly 3

really wish there was a bar or a place to get drinks while you're sitting at the pool

a laundry service would be nice.

it have a best bar ”pint jigger” the biggest whisky’s selection on the island !!!

laundry facilities can get crowded due to demand and number of machines available

pool area wasn t sheltered from the wind! not enough pool seats at times.

microwave needed for a family with kids.

location not easy walking distance to waikiki for young kids, little expensive.

nice pool area too

very minor: pool area was small. windows in room had no barriers. scary if you have kids.

time i stayed at this hotel, had a very nice room, was allowed an early check in

the bar was hip and amazing, the view from my room was great

friendly staff. bar staff was awesome.

the hotel overall is great. i liked the staff, location, rooms, bar, balconies, and pool.

guests get a free drink at the bar as well

property didn’t have a guest laundry but we packed accordingly and gave us a great excuse to buy more clothes

the hotel also had a fantastic gym

no laundry service and kettle

friendly staff and the pool bar is an excellent vibe

location and gym facilities.

units for two nights and were given rooms together on the 24th floor with a partial view of the pool and a small view of the sea

poor, no kettle in the kitchen to make a cup of tea, gym facilities could have more free weights & towels in the gym would also be helpful

why would they even advertise the fact that the gym is available

little outdated but still nice, wish the gym was nicer and had more free weights, also would have liked some free paddle boards or beach

there is an on site shop, coffee bar and roof top restaurant

pool area needs updating

the gym was ok

excellent facilities including 'do your own laundry'

no kitchen utensils n kitchen to at least cook food but it was a good stay tho for my family.

the pool was great as was the location

pools and lagoon is in close proximity to the ge tower and so convenient for our kids

the lagoon was such a great thing to have access to because it made it so easy to entertain the kids with a beach-like experience without having the same

are great for families, plenty of space and great facilities

kitchen and laundry in room.

paradise pool has fun slides for the kids

did not know if there was a pool nor a bar until our third day, there should have been a booklet in the room with all this information

pool & gym to include the public bbq grill were perfect

charged extra for amenities-laundry,gym even if not used

only in the laundry room was there wi-fi

heated pool? ha ha ha

everything! the staff, pool, price, location, buffett and cleanliness!

the staff couldn't do enough to help you and the bar in the hotel was ran by a gentleman named earl who was great fun to

convenient location enjoyed the gym and pool facilities

property has a full gym, movie rentals for free, and a salt water pool that provides plenty of sun and shade

the gym needs more ventilation.

was great, laundry facilities

we've had a decent size kitchen, full size fridge,

place is awesome with kids

and laundry room were each floor

having the kitchen and living area with sofa bed

that there is only one gym for the guests

have to wait until 12:30 to get early check in for 12:30--$75--so depends on what you want to do

the beach was very nice and the private pool and bar in the second floor was a huge plus

tropics bar had better food than almost anywhere we ate on the full island

kids loved the swimming pools and food

*having a full kitchen, washer & dryer and living room area with balcony to enjoy the gorgeous

our own kitchen was very nice with three kids

size of apartment. full kitchen and laundry great for families

nicely decorated rooms with laundry in unit. great pool. great staff especially housekeeping.

full equipped kitchen was very convenient

the gym was huge for the size of the hotel

laundry facility

great location, pool, gym

nice little gym and pool

love having laundry facilities on site

was no hot tub, guest self serve laundry as stated on booking

noisy kids around the pool

it would be much better if it offers coin laundry machines for guests.

the gym smells a bit like plastic, but if you leave the door open it not so bad anymore

and too many groups of young kids

the elevators are slow. kids can’t play in game room without a parent.

pool area was a bit small bu when you have amazing beaches in a short walk you kind of shouldnt be

the pool and spa were good, i appreciated all the deckchairs

they have mini-golf, a football table and

the fact that they offer breakfast is great when you travel with kids

the laundry facility, lounge room, sauna and pool were all great amenities to have in this vacation

more advertising their breakfast perhaps too, did not know it existed tol after

always a very enjoyable experience the staff are fantastic the hotel is clean the pool and the bar at the pool is great

the front desk staff was very nice, during check in, helping with room service orders, and check out

breakfast was good! room service was great and staff were really nice!!

great location, gigantic room, nice kitchenette and laundry,all modern, great facilities (pool and deck with food and drinks

clean and amazing view from the pool

the kitchen was fully equipped, we loved the usb plugs at the bedsides and to have both a bath tube and

great location, gigantic room, nice kitchenette and laundry,all modern, great facilities (pool and deck with food and drinks

spacious, clean rooms. roof top pool and bbq area. friendly staff. good location.

in room service food was awesome along with the staff from beginning to end

room service response time was amazing.

big size room, laundry machine, kitchen

laundry and toilet

the room service was amazing and so thoughtful!

pool was lovely

about the tumble dryers in room where there isn't any at all except on higher floor in a common laundry room

the facilities were sparkling clean, the room was comfortable, and the pool was really nice too.

be perfect if there is laundry line in the bathroom for hand washed items, and one more desk and chair in the room

great staff, great pool

pool view from the lanai makes it look like a mini resort

kitchenette but no dishes

has a pool, so everyone can use it

too noisy at night with people around the pool.

cup and bowl for kitchen

early check in, late check out

just some kids in back from the local waffle house doing what they can

we managed to get early check in and had a beautiful birthday surprise waiting in the room

the big let down was the quality of food from room service which was basic, bland and very disappointing

lovely to have a full apartment, with kitchen and laundry facilities

didn’t have gym as advertised due to construction

enough seating in the pool area and pool is small(though i understand why due to amount of space at location) loved that

the laundry room was excellent

gym, location, upgrade, breakfast

gym equipment

was not overly comfortable and getting room service was not easy, but honestly super small issues

the restaurant was innovative and fresh cuisine that also offered room service

nice on-site bar and restaurant

bacchus bar is a few steps away

oustic crooners and the like)

pillows were not great and the free wifi was appalling

kids loved the pool, breakfast was awesome and made the mornings easier

location, breakfast, reception. a great place for famalies on vacation.

no room service to clean rooms

it was a great place to stay even with kids

it had laundry, centrally located.

as we were away for a pretty long time, it was great being able to do laundry (for free

very comfortable, all amenities were excellent, laundry room and kitchenette were an excellent feature for a travelling family

pool isn’t your normal sized swimming pool but the kids still had fun taking a dip in the water

receptionist was lovely and very welcoming, the bathroom was amazing, rooftop pool/bar area and outdoor seating area near reception was beautiful

quite taken over by kids

could have more choice of late night food at the hotel, room service maybe

beach right outside hotel. family friendly, great for autistic kids.

had a lovely 2 days stay and were offered an early check in which was really appreciated travelling with a 3 year old

this wasn't the issue, the issue was kids

add a jam for the breakfast

laundry on-site, large room, upgrade, reception staff - very helpful & friendly, location

great having laundry facilities on site

it is big, with kitchen

laundry facilities

the room has a small kitchen area which could have been an advantage and there was a coffee machine and a microwave

having a small kitchenette area.

also no kitchenette area just a microwave sitting on top of a fridge

the pool, location, putt putt, shopping near by, and friendly, beautiful location spot

6 days with kids accumulates lots of trash

ihop , other restaurant and bar was not inside the hotel like stated on booking.com

some of the elevators do not go to the 5th floor (where laundry and parking is located)

they were at least 10 kids in the room

early check in

with hardly any space to hang clothes for three, that’s how many we were in the room, my two kids and i and the parking is very pricy (35$for

the room was clean and i loved that their was enough room for me, my, husband and 3 kids

to shower on arrival comfortable and well equiped appartment sauna, massage , swimming pool and bar on the

the pool could be bigger!!!!!

laundry facilities were new and worked very

kitchen well equipped

we requested an early check in as we travelled overnight but they were very i accommodating.

didn't have a bar but there were plenty in the neighborhood

was surprisingly good, and the use of a laundry was a bonus

erlooking the pool) and unfortunately the balcony was very tiny, only wide enough to stand on

the pool area was nice but to cold for us to go in

fantastic hotel room, amazing friendly service, early check in no problem.

convenient location, clean and nice rooms, great pool for kids

the location is excellent and there is free wifi throughout the hotel

they accommodated me with an early check in

kids playing in the the hot tub

great clean rooms, not a perfect view but amazing location, pool was just lovely and staff soooo friendly

pool view was great but vent system made it noisy

but quick), laundry, pool, parking, plus a very good restaurant downstairs with the best acai bowl i ever had

tached restaurant) can deliver to front desk for room service delivery including $5 daily voucher

st), pool, elevators

we loved the haulauma pool for the kids

there is no room service available however lots of options for food within an easy walk.

breakfast cafe needs to adjust their prices to match going rates

i liked that they had laundry facilities

not enough tomatoes at breakfast that was my husbands view!! not mine!

we paid to have breakfast which was excellent

i wish there was room service

lenei breakfast , and the staff in general at the front desk, bell service and through hotel were

location, friendly staff. no room service, i believe it s the same across all hotels.

is too small and crowded and pool available for use at the sheraton next door is overrun with kids

there is a kitchenette with stove(no pots/pans or cooking utensils) and keurig which didn't work

good amenities, including kitchen and cookware

my kids ended up all sleeping in the sofa bed instead of sleeping in the roll out bed so there was no

the pool was nice! kids loved playing even though it was january.

the room with the kitchen set makes everything so convenient for us when comes to preparing our own meal

the staff was friendly, gave me a beach towel, there was a swimming pool on site

location in waikiki. comfy bed, nice view of the mountains/golf course. helpful staff.

clean large rooms , and very helpful staff ,nice pool we certainly will be staying there again when we go back to

big room with well supplied mini kitchen. location near waikiki beach. laundry facilities

when you are traveling with kids who spend their days moving between the pool, the beach and snacks, a daily clean up is of value and not something that happens in a lot of

had laundry

the view of ala wai canal, golf course and surrounding area as very good.

the room had everything we needed, including kitchen amenities for cooking or microwaving food comfortably in the room

has full range of pots, pans and

staff allowed late check out- free of charge. balcony. kitchen facilities.

this means not as many families and kids

early check in was great! christeann was super friendly and hospitable.

was close to stores and eating places ,we had kids ,so it was secluded so the kids love the pool

pool, spa and bar with swings were great

great place to stay with kids

restaurant was pricey but it had a great bar and outside private seating area elevated above the street so we felt it was worth it for lunch

great bar and pool area as well

nice gym, nice pool, excellent staff experience.

purchased the breakfast package and loved the food options; everything was wonderful

deadening: ie double glazing; cooling hard to control (fan speeds) breakfast option

of room service and minibar which meant you needed to go out of the hotel late at night to get a drink

the pool was lovely, as were the cafe and bar next door

glass cups, not plastic. also instant coffee and real milk. room service would be awesome

not much selection from room service menu

we liked the pool and the location to the brewery restaurant and the hotel bar and eatery located near the pool

rooms were very nice. hotel had a great vibe overall. breakfast was excellent.

i requested early check in & this was not in place on arrival but after paying for an upgrade to a

and clean facilities, the service is great, the restaurant, the pool, we really enjoyed our stay there

dj at night so the bar is crowded and the music is awesome

outdoor pool area and bar are great to unwind and relax

the credit card laundry system can be difficult to use and slow to respond

the cocktails at the poolside bar were amazing!

the hotel laundry only has 3 washers and 3 dryers

the breakfast in the bar downstairs was great

except jacobi the bar tender who was rude and miserable

breakfast is at dukes bar and grill directly under the outrigger hotel

you need better private laundry facilities

laundry facilities over priced.

small pool for the size of the resort.

good room service food ask for their specials

are very kind and helpful, they allowed us an early check in

to begin they charge almost $50 for a early check in fee

good coffee and food, the pool was awesome with a good gym and a spa next to it along with a bar serving cocktails and food all day

they also have a nice salt water pool + hot tub right behind the bar that you should check out

they did the early check in and late check out free for us

ocean view and access to the beach for kids to play

would avoid going during the australian school holidays in january as there are simply too many kids in hawaii at that time of year

i absolutely enjoyed my time there the food was great in all of the restaurant even the buffet breakfast which usually tends to be just

dining nearby with two kids might be inconvenient, making the advantage of enjoying a relaxed meal with a sea view

lobby area under construction during our visit and too many kids at the pool

free early check in without any drama. staff were friendly and business like.

neighbors good luck sleeping the sheets were not changed daily you have to walk outside to the laundry it is not in the hotel but on the street and

arrived super early and the lovely front desk staff offered us an early check in which was very much appreciated

should be a bar area around the pool

elevators were slow at times. no microwave in the room, but we used one in the gym.

no bar at the splash bar for sitting had to sit at tables

laundry facilities get tied up quickly.

perfect location, great facilities excellent bar and staff

i enjoyed the pool area & the splash bar for morning delicious muffins, dinner & breakfast

the laundry space could do with a bit of a clean too

as soon as we walked in the lobby the ceiling was falling apart , had a big laundry basket under it to catch pieces from the ceiling

staff allowed late check out

didn’t utilise the pool facilities

the next morning, i approached the front desk to ask for laundry detergent so we could wash all our clothes and avoid bringing bed bugs home with us

shared with hotel next door due to their pool being out of order. small

breakfast is good especially the different kinds of fruits

there was no room for breakfast

good breakfast

no laundry facilities. not fun packing dirty clothes.

staff friendly and accommodating- as we needed early check in and late check out

i would book this hotel for my next trip and bar downstairs was the best i ever been to thank you soo much for the best

clean, had laundry and a microwave

street, karaoke club, drunk kids hanging out after the karaoke club at 2am, dumpster truck at 5am

has a microwave and a fridge with a free laundry

there is a karaoke bar downstairs that’s pretty awesome too

receptionists were very friendly and helpful, laundry onsite was a plus

having on site laundry was nice, but it was a little too open

the laundry machines were outside, and the parking spaces are very small.

i was very graciously given a very early check in which was after a flight from australia was a godsend

location,price,facilities,friendliness of staff to allow me early check in

we had kids and it’s family oriented

pool area basic, but has a shallow area which is good for kids

all was clean, pool was good, staff was friendly and helpful

very dangerous if you have small kids which we did

such wonderful service, including towels for the beach, access to the sauna and swimming pool on the top floor with an amazing view, allowing us to use the common areas after checking out,

facilities for laundry

there is a laundry room on the premises which really helps in a tropical beach setting where you will often be

nice room, comfortable bed, ac, balcony, laundry room, close to waikiki beach, friendly stuff

one of the standout features was the full kitchen facility in the room

value for money, they have inflatables you can use at the pool and beach

the next door people had 2 young babies/kids and could hear them cry all night

only one pool, which is quite small and overrun with kids.

laundry in other building

the buffet was yummy, and the pool and hot tub were great to end your evenings

good wifi

the photos of the pool make it look better than what it is - but my kids spent about 3 hours a day in the pool, so it can’t be that bad

pool didn't get much sun staff seemed stressed and didn't radiate the aloha essence

the new to go breakfast was good

location is perfect central of delicious restaurants, convient store, bar and literally a block from the beach

for me was : 1) the pool is not heated and the shallow side is 4ft so not ideal for little kids

was much smaller than anticipated (with 2 kids and some luggage you could barely move), we had a problem with regulation of temperature of

hotel could've had more amenities such as a pool and laundry services

early check in available. location front of beach

view, great location, and they managed an early check in for us

no laundry facilities

the pool and spa areas were a bit busy at times, and it could be hard to find a spot, but overall the facilities

many kids in the spa like it was a swimming pool, a lot of parents seemed to let their kids do what they

location, gym, room view and cleanliness

many kids in the spa like it was a swimming pool, a lot of parents seemed to let their kids do what they wanted

the infiniti pool.

is nice and clean, with simple modern decorations the mini-golf and pool areas are fun for the kids and families to enjoy and relax after some break from the beaches

location, great welcome at reception, room was available for early check in, great room size ( king ocean view)

pool had tons of kids even late... very loud

good gym and very nice rooftop pool area

gym was a little hot - could do with better air con

good wifi

room service breakfast was beyond expectations

location, family friendly pool area and 2 pools to pick from

for parking, spa was a bit pricey and our bed was a little hard but overall we would return

no wifi

away from the noise, kitchen pool walking distance from the beach, stores parking

the kitchen

we specifically wanted a room with a kitchen and living area, so we booked an oceanview apartment

the location and kitchen were perfect.

the kids enjoyed the pool