the staff went above and beyond to accommodate our early check in request.

i asked for early check in so i could get the keys prior to heading to crystal mountain resort for a wedding

activities and games for the kids/family

all the toys and activities for the kids.

there are grills available for use, a nice area out back where the kids were able to play after a long day in the car, a volleyball net, soccer balls, etc

my kids loved it

verry quaint, peaceful and relaxing! close to sleeping bear dunes, wineries, and casinos :)

i was even more impressed with their continental breakfast - it was wonderful

was 11am we asked if we could have late checkout for here room only (we had 2 rooms 4 adults 2 kids) they gave us until 1130 they if she was a min after they would charge extra

breakfast was fine.

great breakfast

good breakfast setup

the gym workout room had all the necessary items for a morning routine

breakfast was amazing

the lobby was very welcoming and my teens liked the gym.

only complaint is that they ran out of eggs at breakfast and never replenished them.

breakfast was great and the hotel was clean

the breakfast was not great. hard boiled eggs were the only protein option.

the night was quiet and breakfast was substantial and tasty

staff and breakfast.

all else, the best continental breakfast i've experienced in a long time

but they do have a common microwave in the breakfast

only used a few items from the buffet, we were able to prepare our own breakfast in our suite, which was very spacious and

it was clean and all staff were nice. breakfast was fabulous

breakfast was terrible. staff in the breakfast place was rude. there were bugs in the room

breakfast was okay.

the breakfast was great each morning! the room was clean! the staff was very friendly!

breakfast, very disappointing. need to refill fast and add more items.

clean, friendly staff, breakfast in the morning.

breakfast was yummy and a great way to start the day

breakfast selection was so delicious

the breakfast is perfect for me. good location , easy parking. i like the curtains

we liked the clean sheets, large tv with cable (for the kids), mini fridge.

decent pool. rooms are clean.

awesome bed clean room awesome front desk love the location pool was clean

laundry facility was good

the free breakfast was amazing & packed full of choices

i have no kids; so, this hotel was great for me and my husband

if you are trying to keep hotel costs down and have kids, then definitely go with sugar beach

at the bar was a pleasure & lora at the front desk was very nice & helpful

no room service menu was available, the one provided wasn t up to date

we had a beautiful breakfast before everything shut down

i liked the fact that the parking was free and easily accessed

the hotel wasn t busy at all, but yet we were put next to a room with screaming kids

loved the pool and hot tub too

didn t like the ice on the walking and parking areas

great location, nice staff, good restaurant, easy parking, pet friendly

sauna, hot tub, hot pool.

the hotel said they did offer a shuttle downtown but we didn’t use it

great location fun bar clean and comfortable rooms

the outside bar was truly wonderful along with all of the other outside amenities

great employees very clean nice gym great breakfast view

the shuttle service made it easy for shopping and the little tour of downtown was a great help, pool was wonderful, breakfast selections great, staff could not have been more

were very cheap, there was a spa in our room (which we didn't expect and it was a nice surprise) breakfast was delicious, beds

great food , clean and pool

shuttle service down town for new year’s eve event was unexpected but exceptional, easy to

breakfast also excellent

we ordered room service one of the mornings, our breakfasts were delicious and arrived promptly

close to everything, friendly staff, and quick room service.

location, nice restaurant with excellent food and bar with happy hour specials

hotel shuttle was so convenient for seeing things around town and getting to the airport and the drivers

pool, hot tub, and gym were amazing

the woman at the front desk was very hospitable and allowed our entire party an early check in

more breakfast options than i expected

we loved the breakfast and the hotel and room were great

the cleanliness was amazing from the room to the pool to the laundry room the two story room was neat and my kiddo loved it

judy (breakfast ) was attentive to clearing the tables

24/7 pool/gym.

breakfast was very good

breakfast was a good selection, room was great.

clean, comfy beds, even good breakfast

staff were very accommodating when we requested an upgrade to the jacuzzi room and a late check out

i was a little far from the breakfast area

the modern pool and pool area were very nicely done

needed an early check in so we could change for a wedding we were attending and the staff accommodated our

breakfast was very sparse,but due to covid i understand why

exceptionally beautiful pool was a joy

good breakfast

the all-day coffee is great and we loved the gym

the gym was a little sparse buy i was glad that there was one at all

no laundry facilities

nice breakfast offerings

gym was great also

the free shuttle to restaurants and shopping was an added bonus !

the pool looked particularly inviting, but we were too tired after a busy day to take advantage

newish and clean. good breakfast included. shuttle service a nice surprise.good location.

the breakfast was pretty good

nice breakfast, nice pool and other public areas

accessible parking

pool was excellent for kids

hair and cigarette smoke, nasty - not fresh at all - i have a feeling the staff smokes near the laundry, and these should have been laundered before put into use again, they did not have that

you need laundry services

very clean room. convenient location and great pool.

the swimming pool was nice, the room was clean, the beds were comfortable.

the hotel staff was very friendly., the facility was clean and the breakfast was great.

great free breakfast. lots of choices. only challenge was seating but everyone found a seat.

wonderful free breakfast

breakfast was amazing in quality and variety

great breakfast selection in the morning with lots of fresh fruit and yogurt options

the indoor pool was a little cold for my liking but it was semi chilly outside

$10 for adults and $6 for kids for breakfast

i was tired, so got a room service meal

i was definitely a bit of a nuisance as i did not understand the spa in the room i rented, but the staff were very quick to address any concerns i had and to offer

wifi was not strong

due to covid 19 there was a cold breakfast only. this was fine under the circumstances.

laundry facilities were nice

the inn, the staff, breakfast, and the location was excellent

the cookies tasted great, and it came with a free breakfast

great location. friendly staff. tasty complimentary breakfast. nice beach access. good value.

that the pool was open, even with restrictions, loved the size of the refrigerator, loved the fact that we

jets for the whirlpool in the room did not work

there were cookies at check in and the breakfast was decent

nice breakfast

the breakfast was lame but for the price point it was as much as you could expect.

no pest control out by the pool - swarming with bats

i loved the private beach and the spa in put room

room was very small. what they call a spa was just a bathtub.

not enough coffee and with the virus they didn't have breakfast.

didnt like that there werent more services like spa services or tours directly a part of the hotel

the only downside is the boxed breakfast as others had mentioned but everything else was perfect

was great, spa tub was wonderful, view was perfect

the breakfast could be better

room was right outside laundry room pretty loud

there is no breakfast room, but you can place your order the evening before

pool, beach & jet ski rental parasailing close

i loved that breakfast was brought to your room

if it was more like a breakfast continental style

great pool, breakfast and staff

have preferred they had a kitchen for room service

way too much chlorine in pool ! all else good

good location , clean room , nice pool , staff pleasant

a little too much chlorine in the pool

pool seemed dirty but no big deal

the pool was tidy and very cloranated

late check out privilege was

the kids enjoyed the pool and game room

didn’t like having boxed breakfasts

the kids had a wonderful time at their indoor pool which worked out great since it was a little chilly

my son disappeared for a while, i found him down in the gym

the laundry space (out in the open) sits between 2 guest rooms

they had laundry facilities which was good since we’d been on vacation a while

gym facilities were great too, when we were stuck inside when it rained it was great to utilize

painted elevator #’s, laundry matt not in a room but outside my room & to top it off ants stacked my take out garbage

vending machines and laundry machines are close to some rooms, so noise might be an issue

we thought the pool was nice but very echoey inside there

breakfast was included but unfortunately we didn't make it

the facility was clean and the breakfast was excellent!

the breakfast was not that good.

good breakfast

hot breakfast is a lot better then snack breakfast.

i loved the location and the spa tub was so amazing!

they must’ve been booked solid too, because even though they sat late check out is an option, they could only allow us 30 minutes and were calling us 15 minutes

kitchenette is a small sink, dorm fridge, and microwave oven

kids loved the pool and the bay

the rooftop bar is just beautiful, what a view

rooftop bar was also very nice

parking lot is small

the rooftop bar is a big disappointment as they could do so much more with the space

parking is limited, but we never had an issue getting a spot

is hardly a bad view in the whole place and the outdoor spa being open in april is amazing

bed was like a cloud, the breakfasts were hot and delicious, the indoor pool and jacuzzi was amazing at the end of the day, and the staff went above and beyond

pool/spa said it was 24/7 but when we got there it closed at midnight and didn’t open until

the biggest shout out goes to the kitchen and breakfast team who did a spectacular job keeping all the breakfast food stocked and

in keeping the area sanitized, if you have a cough, the kitchen is not the place for you, especially when people are eating & you're around food

we noticed that there was a coin operated laundry facility on the premises for guests, which was nice

shuttle to casino and pool being open 24 hours

the location was very close to the casino. the room was very clean and the bed very comfortable.

close to casino and downtown traverse city

staff, clean rooms, great beds, great breakfast and the cookies are a great bonus

newer hotel. room very clean and breakfast was great.

the hotel is very nice and clean, breakfast was great and delicious

clean, spacious rooms, lots of handy perqs

i also thought the breakfast food was tasty and well prepared

included breakfast

loved the fact they have a private lake access on lake michigan with fresh towels and a bar with food and a private pool they had a shuttle to take you to the beach down the road

the rooms was clean ,the pool was amazing and the stuff very nice

we have yet to play golf or visit the casino

the spa was nice and the services were outstanding

shuttle service, golf courses