we particularly enjoyed the large jacuzzi in the room and the beautiful infinity pool

free monkey boat tour in the morning, there are free kayaks to use on the beautiful lake and the breakfast is just delicious

noise of kitchen fan heard at the pool. included breakfast should be richer

we enjoyed breakfast and dinner at the hotel which was all delicious with beautiful views

service is good, we enjoyed room service

very friendly staff; nice little paths around, great pool and restaurant

atch out for crocodiles) staff helpful and friendly ( and spoke good english which helped) the kids loved the

expensive laundry service.

the rooms are of a high standard and the restaurant and bar are excellent

i personally didn’t like that there was no self service laundry

were so soft, they had everything you need in the rooms, 24hr security and safe enclosed parking

expectations across the board, great pool area, really good location, super comfortable and best of all the staff are wonderful

the laundry service next door delivered our laundry to the hotel reception

room was great, pool was great , staff very friendly and super helpful

the swimming pool and surrounding area is immaculate

and well maintained hotel structure, courtyard and pool

i like the facilities, they were awesome, the pool and the amenities are nice.

they do have a small gym which isn t by the restaurant but by the rooms

staff went above and beyond and allowed early check in which was very helpful and amazing

location was good, nice pool and view of lake

the pool is too small

water in the swimming pool should be warmer

location is central, clean, the beds were comfortable, the pool the kids loved, good air

the shower nob was broken, i had no parking, no tub, only shower, there was no laundry they had to wash the close for me for an

the pool and food

pool is great, with restaurant and bar

the pool was great. location was good. the room was pretty tight but comfortable beds

with view on the pool, very clean and good furniture, - including a fridge in the room

spoke english, no pool bed cushions, elevator looked like out of service for a loooong time across thebridge from

swimming pool

the pool was out of action for over two days

breakfast that had a variety of options

the common area is nice, with a pool and bar in front of the lake

the pool and the view is beautiful

the hotel has a bar with a beautiful view of the lake, the restaurant is clean and delicious we ate here everyday

was a wonderful pool and hot tub

breakfast

breakfast was delicious and colorful

the breakfast was delicious and had a few options to choose from

location, clean, nicely decorated, great breakfast

quaint, clean, lovely staff (especially hans) and a wonderful breakfast that you order from the menu

excellent value for money, super kind staff, awesome location, good working wifi, pleasant room!

price, air conditioned room, good wifi and excellent location

- they also accommodated me to move to a more quiet room - they also helped me facilitate a laundry service - rooms were spacious - convenient location, right after the

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

good laundry service for a reasonable price

booked directly through gateway travels)

the lake, helpful and kind staff, prepared breakfast for us when leaving early, clean rooms, free shuttle

they made us a take away breakfast in the morning as we had such an early shuttle

the location is about 2 minutes walk from the bus station where all shuttle buses arrive/leave

manuel organised our shuttle to tikal and our bus back to belize city

great location, nice pool, clean rooms

they're were two pools that the kids enjoyed, but the pool facilities were a bit run down

great location with air conditioning, top quality beds and free shuttle to the airport

they only serve breakfast. but it's super easy to find restaurants nearby.

were supposed to be picked up by hotel shuttle

dirty swimming pool, not cleaned

pool didn t look as inviting as photos

room was clean and nice. awesome view with private terrace. breakfast to go on early take out.

the free breakfast was good and the staff are all very friendly

- nice swimming pool - delicious breakfast - nice staff

the wifi worked well. i thought the price is good. but now i know it was too high.

the room was large and offered lots of space. the location was great. wifi worked well.

good wifi in the room

air conditioning, wifi and location

very weak, intermittent wifi, no hot shower

got sick from undercooked eggs one morning, and the wifi connection sucks in most rooms

wifi was strong

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

although the pool was small, our kids enjoyed it

very nice hotel in the centre of flores, rooms were good, decent wifi.

staff, great breakfast, perfect pool and location at lake

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

the swimming pool and restaurant are a beautiful spot to spend time there

staff was friendly, and the airport shuttle was included and easily organized

we couldn't have breakfast because we had a really early tour but the staff packed us a lunch box

despite the fact we had to leave early, before breakfast was served to visit the mayan ruins, they prepared a lunchbox for us

free shuttle to the airport, helpful staff, breakfast

breakfast was served in the neighbor hotel and i had no problems getting it and it was good

it has also shuttle service to and from the airport

pool is small but all you need to cool off in the flores heat

good breakfast and convenient shuttle to the airport

beds, location, pool was a saviour from the heat, breakfast included and shuttle to/from the airport

advertise shuttle service, but charged more than double of a regular taxi from the airport

the pool and bar were fabulous as well, so nice to sit and have a cocktail while the sun set

the bar pool was great, the staff was amazingly friendly and helpful, and the food was yummy

all you need , hot water , wifi , air conditioning , lake front

to find anything for improvement - only that the kitchen could be a little better equipped

and

staff is good, very clean, good location, nice shared patio and shared kitchen.

kitchen was useful

the wifi didn't work in the room and the tv channels were fuzzy and one english channel only.

om, pool, restaurant, quiet location) were really great, the staff were definitely the best thing about

love this hotel wifi was good room was nice and clean staff was friendly eaven free tea and coffee at rezeption

loved our stay here, the food, and facilities

the swimming pool was a plus

wifi worked great during my entire stay

wifi was weak in the room we stayed in but great on the terrace closer to the router

very clean. very central. great views. desk for working!!! fast wifi. best hot showers.

th a charge) - big and comfortable rooms - nice shower - good wifi

100q for a 10 minuet taxi back to the airport due to not wanting to leave for the airport at the shuttles scheduled 4pm time for an 8pm flight

the location was great and they offered a free shuttle to the airport

the position and the shuttle to the airport

amelia was in good walking distance of shops, the community center (watched kids play basketball in the evenings after dinner) and the bakery for early morning coffee

were not informed that we can get a shuttle to the airport we took tuk tuk whilst other guest got

there is also a nice restaurant and bar down below which serves really nice food, and again, is perfect for watching the sunset

wifi is a bit hit and miss

great wifi and a jetty across the road so you can just jump in a cool off

first 2 nights we were in a room that had very poor wifi connection

quick laundry facilities at a decent price

though it s ozone and tasted a bit weird), and on a nice day the

arrived early had arranged for early check in

nice staff good location and bar on rooftop

was a bar upstairs and a speaker with loud music just above my room

the hotel is right by the water and has a bar and resto on the top floor

the staff were friendly & helpful, they have a laundry service which was same day & good value

rooftop bar with great views

othet guests had troubles with the laundry

wifi was not working a lot

the showers are good and the guys did our laundry in under 24hours

wifi was good

laundry service is very expensive

beautiful views, comfortable room, room service with delicious food, and boat service that was included was so nice

the so called infinity pool is a very small pool and was not very inviting

were so thankful to be staying at luciernagas where we could float and relax in the lake or the pool instead of in flores itself where the heat was quite oppressive

the pool was green so we couldn t use it

wifi and ac 10/10 working really well

outside area seemed neglected: construction debris , loungers were in poor state , pool wasn t in good condition

beautiful location! breakfast was amazing, staff were friendly. cannot fault anything.

given our spanish was very poor - the food at the hotel is really good, nice touch preparing the breakfast boxes too when we had early departures from the hotel - good drinks options too

the pool was perfect with lots of comfortable chairs and fresh towels

breakfast is very good and we had 2 delicious dinners as well

rooms and bathroom are state of the art good wifi