pool was dirty.

the location good , clean , breakfast very nice

from staff on situation where customer ask for attention, staff should be more customer oriented breakfast was ok for the price but very

the breakfast staff and the food were

breakfast was ok

the best part was the gym and the swimming pool on the roof

rooftop pool and gym: the rooftop terrace pool was a highlight- beautiful with cristal clear water and with

great gym and pool area

room, the pool, and the view.

doing renovations and the pool was closed

very dirty pool and there was never water in the fitness center.

gym was being reconstructed, pool was dirty

has a pool and gym

gym was being reconstructed, pool was dirty

the pool area and gym were a nice feature

pool closed and the patio chairs were removed, so it left no place to lounge at the hotel except

clean, good location, nice staff, i loved the gym and swimming pool

a good place to clean your clothes and chill by the pool

although there was a kitchen, there were no plates, pots, utensils, etc...

was no coffeemaker, no kitchen amenities as are expected in any extended stay-style property

about 20 rooms, intimate, walk out to pool patio from slider in room

pool was yucky

pool opens very late and closes early, making it useless unless one hangs out in the hotel at

wifi was good, clean pool, staff was good, the only thing that i didn't like was the noisy ac and the old bathroom

location away from the city centre, and many cheap restaurants around, nice pool, very clean

good breakfast and great location

beds were very comfortable - room was nicely decorated - friendly staff - swimming pool - good

nothing to complain. breakfast can be better

location was great! closed to everything. very comfortable and clean. breakfast was awesome!

wish they had a bigger pool area.

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

the rooftop pool and bar is great in good weather

pleasant staff at the front desk and at the bar on the rooftop

great breakfast and a good little gym

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

nice staff i usually arrive after midnight and have a very good reception. good breakfast.

super clean! delicious included breakfast!

the staff is very accommodating and the free breakfast is good

lobby, restaurant, bar always too hot

- breakfast was good with a lot of choices - well equiped gym - strong

nice big rooftop pool

delicious breakfast, fresh fruits

the breakfast buffet offers a variety of sweet and savory options, balanced to suit all tastes

breakfast was good location is great

pool was closed

the bed was comfortable, and a nice breakfast buffet was included in the cost of the room

was a long-term stay for me, but included breakfast was a little different every day

breakfast is very basic but coffee is all i need at that time

super easy stay and fun for kids too

breakfast could be a little better.

that day the room service wasn t available

a/c in the halls, room service was good, but dinner was lame

i also liked the room service and the kitchenette

was very busy with a number of tour buses so it was difficult at breakfast time since we were on a schedule

the parking area is fair sized and easy to access

the breakfast was really good too

clean room at a fair price - breakfast included

location, easy check in process and parking free

nice bar and restaurant, warm and professional staff

the choice and quality of breakfast is second to none

very strange breakfast deal

the breakfast is delicious and the breakfast room is beautiful

the breakfast which was included was delicious

lots of options for breakfast buffet, pool and grounds looked nice

the roof terrace bar just opened when i arrived and the view is amazing, on top of that you are allowed to smoke

nice helpful staff, decent restaurant, pretty little garden and pool

good food, comfortable bed, good location, good staff, free parking, and a pool and

i like the pool and the restaurant is pretty good

plenty of hot water. we did not have breakfast.

there was not breakfast

fitness super

nice pool, great breakfast place attached

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

breakfast was a very delicious way to start the day

great homemaid breakfast, we recommand this hotel at all

the included breakfast was too little and the price is a little high

location, staff were superb, delicious breakfast and nice decor

the lady that received us was absolutely wonderful and cooked really good breakfast

there is no small fridge in the room, in case you have kids and need to pack stuff

location, breakfast, service, staff

breakfast was not very tasty. it can be better

location, breakfast, cleanliness

a lot of options for breakfast, great location

the wifi to work a little better in the rooms. had to be close to the door in order to get wifi

wifi was down the whole time.

bathroom had a shower and a jacuzzi, clean with a rainfall shower, very spa like

pool/jacuzzi area needs good maintenance

its around 30 min by walk to the city centre, bud is really nice walk =)) they have private parking place

check in and out was very easy. loved the beautiful pool.

room service shall be improved

fitness center was incomplete but i later learned they are in the process of adding more equipment

was good, got an early check in as we wanted to explore the city

old

staff was very pleasant and accommodating to my bad spanish, the pool was very nice

no good and silent place to relax area around pool rather noisy

the spa has a way to go, but will be a nice addition

pool and wifi both excellent

a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

there is no sunshine at the pool, otherwise it is perfect

the pool is as cold. the a/c was ok, could have been cooler.

the pool area is small. it was so hot that the building a/c was not cooling the lobby.

swimming pool area was a bit of a disappointment

valet parking onsite

we had a rent-a-car and the parking garage was a big bonus

the restaurant at the hotel was great for dinner and breakfast and the pool is a nice touch too

expensive pet charge, parking is minimal and a very small underground spot not easy to get into.

they all explained to me the rules for my dog and all the amenities in the hotel

in the shower, very good coffee available in the room every morning, very good location, free parking, perfect stable wi-fi speed, just an overall amazing hotel

was all renovated, the rooms were really confortable, the breakfast excelent and the roof top with the pool gorgeous

breakfast was amazing nice variety of local dishes and american dishes buffet always full great

ability to do you own laundry for a small fee

there is free parking underground with elevator to higher floors

breakfast was great. good variety of food

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

bed very comfortable pillows excellent.the pool is so nice and sheltered.

we travelled with 2 little ones and they had a blast at the swimming pool

the water of the pool too cold.

valet parking was great

good food for room service and the italian restaurant was delicious and great value for money

cludes luggage at the street level) to front desk to room service to the beautiful room i stayed in +++ delicious in-house restaurants and bakery

had a gap from the floor, so we could hear everything outside of our bedroom

gym is so-so

d hot) day i could ve used that swimming pool also, no breakfast buffet

pool area was exceptional. staff were lovely and attentive. breakfast was lovely

the walkway to the pool was wooden slats which weren't fixed down properly

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching the most breathtaking sunsets

one towel per room, weak wifi, the bathroom a bit small, the windows are facing the corridor where everybody passe through

restaurant is very nice, i like that it also has a gym, besides the hotel, it doesn't look that good, but inside it is very

we really enjoyed morning breakfast and swimming in the pool

wifi connection is very good

air con was fierce and the room was cool within minutes no pool but has a

breakfast severely lacking and the restaurant next door is a joke

the pool.

came in a big group, several families with lots of kids

but they make up for that with a very inviting breakfast and very nice lunch

not understand that the 'free breakfast' is not in the restaurant; it's in some other room we didn't find

impeccable spacious room, great roof pool (the lady at the bar was so attentive, sorry forgot her name, great personality) front desk agents were very

the breakfast was good, staff was courteous and the place was comfy( pool view the best)

a stuff member had to come with us every time we wanted to enter the room or the gym

the breakfast was not as expected

abraham let us have an early check in which was very much appreciated

great hotel. good location, the rooftop pool is fun.

gym was small. breakfast was ok.

husband and i are major fitness junkies and the gym was a major let down there was not enough attachments for the cables and the treadmill would

pool

the pool... we need little shadow pleeease specially with merida weather

tasty breakfast, kind staff, clean room

sorry didn't have breakfast

price, nice staff, breakfast included, pool

the warm and friendly staff and the breakfast was great as well!

price, nice staff, breakfast included, pool

it was ok for a 2 day stay. parking spot

very polite staff, parking area seemed secure.

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

good location, near paseo montejo ample parking lot friendly staff

loved the pool and the location is perfect

the pools was not working.

access to a gym

everything was great except the pool issue.

food at fatih tacos arabes, parking was nice, the pool was great, on the rooftop, so incredible views

the swimming pool is really small and the fitness room was under renovation.

breakfast was delicious and always served

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

building, garden, the breakfast, the friendly staff

the gym is simple but very nice too

loved the place and the pool

pleasant large green space outdoors with a partial shaded swimming pool and plenty of loungers and hammocks

the bar was poorly managed and not well stocked.

spacious room, clean, room service.

we specifically booked this hotel as per having parking+gym but we discovered after check-in that gym was under manintenance

quirks that were annoying: -no place in the shower to put bar of soap or shampoo

mat on the outside of the balcony so you could dry your feet after swimming in the pool is missing

conditioner was noisy, pool seemed not too clean 1,000

modern and clean with a lovely pool . the family that ran it were very friendly and helpful

pool area was wonderful and our room was spacious

rooms was perfect, breakfast. pool

the pool, prefer outdoor pool

clean water at the swimming pool and embellish its surroundings.

the indoor pool. water was stagnant. didn t look as if it was used in weeks.

the big disappointment was the swimming pool

restaurant on site with room service available

breakfast is modest - there are a few options to improve it but with extra cost

great breakfast

pool is very small

no tea at breakfast was a problem

great pleace. you can walk to the donwtown. the breakfast is good. bed and shower are also good.

i encountered were friendly and helpful - easy and quick check-in and check-out - there is a pool located on the second level (i didn't use it) and some additional lounge chairs on the top

the swimming pool is very small

this place is the best to stay, they have a pool, and an amazing balcony/rooftop, and its located right sobre paseó de montejo

were located right next to the pool

we didn't use the pool, but it looked perfect for a refreshing dip in the water

there is no elevator. entry to pool difficult.

do not count on breakfast, is very very simple, some fruits, toast and jam , pool very dirty and cold , poor birds keep in cage next to pool ,well , not great experience at all

the pool is nice however there are no hand rails and the first step into pool is very difficult for any

hotel was shabby not clean near pool

clean easy access swimming pool - the pool is easy to get to and right next to the kitchen for a relaxing snack in the sun

the pool is nice and the showers have strong water pressure and hot water

pool was small but refreshing

guest are allowed to smoke by the pool unfortunately all the odor of the cigarette accumulated in the hallway that u have to transit

pool area

the pool was nice .it had a shallow end so kids could use it.

the restaurant is fantastic and there's a really good gym too

breakfast: food is amazing

we had a suite with pool view and we could hear everything from the reception and they (the staff mainly) were very

i had a suite overlooking the pool, except maybe that was 20 years ago

design food gym location

nice pool and patio

the pool and gym are quite small so you have to pick your moment

didn't seem to do an evening meal apart from room service, but gave great recommendations for eating out

free private parking - good wifi - clean bed - enough place for luggages in the room - kind stuff in the front

shower head didn't work properly, gym is almost nonexistent and no water in the rooms

spacious and comfortable. common areas are also fantastic including patio and pool

the apartment and pool area provide a great place to relax and hang out before exploring the city

the pool is big and the amenities were great

pool wasn t clean

i am vegan and they prepared a special breakfast for me that was outstanding

we thought expensive especially as breakfast not

wonderful. great fun for the kids. lovely place. very comfortable suites.

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo de

wonderful. great fun for the kids. lovely place. very comfortable suites.

u take drinks out of the fridge and tally in a notebook), and you enter

was great 3 blocks off paseo montejo and 20 minutes from the cathedral they also had their own parking

we had a parking area and great wifi

included breakfast was delicious

on the ground floor there's a bar with an honor system

great courtyard and pool to hand out during hottest part of day

also there is a laundry accross the street and places to eat local food at a very reasonable price in santa ana

great laundry over the road and located near amazing food options, great location

garden/pool area, staff were so friendly and helpful

was perfect for our stay here, comfortable room, nice pool area, friendly personnel and delicious breakfast

pool is great there were a few things in room that needed attention but the hotel is good value for

was quite spacious, featuring a king-size bed and offering a beautiful view right next to the pool

poor pool area including unfinished stairway and shaby surrounding area

super dirty pool making it unusable

the pool it’s really small

actually had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

since then they’ve added a small bar that accommodates all the guests

the buffet breakfast is delicious, the chef will be happy to make you omelets or scrambled eggs if you want

the pool area is beautiful and the spa area as well

elegant, very clean, excellent breakfast!

excellent breakfast by the pool

the pool required cleaning, and the rooms were somewhat austere. a few more amenities would help

new hotel, with very spacious rooms, with swimming pool on roof.

located in paseo montejo, main attractions are right there.the rooftop pool is perfect.

the pool on the rooftop was a nice added touch

big room, clean, good location, enjoyed the pool. good air con

has plenty of space in the parking area

limited breakfast options if this is included in your price, unless you want to pay more

breakfast, it is not enough, so you have to order additional items.

the hotel offered a good breakfast with a few pages menu, however, although we had the breakfast included in our booking, we

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and fixed the tv

good bar service with cocktails

chairs would be nice by the pool and if they brought refreshments

we loved having a bit of time around the pool to read in the late afternoon

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day, and the entire intimate patio offered various areas to

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

parking was more convenient but staff willing to step up to help

good continental breakfast included

they also have a secure parking 5min

there is a store and coffee bar as well in it and even has a pool in the center of the city

there's secure free parking too

they have the kitchen besides the master bed

the low wifi

we looked forward to breakfast every morning

complimentary breakfast was so yummy and the hotel was absolutely stunning.

we loved the chukum pool and the decor

waiting for breakfast can take some time, once it was up to an hour.

breakfast was delightful and the had the best coffee of our entire trip

the garden and pool area is very pleasant.

pool with palmtrees in city center is nice touch

the pool was not as clean as expected (cloudy water).

breakfast and flavors of the meals were simply delicious

i like the price, the facility, the swimming pool, the garden real nice. very quite.

it was downtown, and parking was good

th shifts), room had mold, no hot water for sink, had

not much i liked about the property. parking was convenient.

breakfast is decent.

at breakfast, the items described on the menu did not match what was served

r room service) was not only tepid but 15 minutes after finishing it, it was out of my body

any critical comment i d i had to dial several times for room service as it was always engaged

the room service could improve, but otherwise it was perfect.

the breakfast is good, and the restaurant has excellent prices for lunch/dinner (which you can take to

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

if i had to mention something it was the pool service could have been quicker

will try those next time we come back)

pool area was beautiful, very peaceful, piped music was relaxing and also barely perceptible so not

nicely designed and very spaceous rooms, awesome shower, amazing pool, friendly and helpful staff who take their time to have a conversation with you, amazing food

interior and calm hotel with 7-8 rooms, you have the pool for yourself during the day, nice light breakfast with fruits and daily different fresh juice

our suite had an oversized balcony overlooking the pool

staff was wonderful, the pool was amazing, the room was huge and breakfast was delicious

hard to find parking and they do not have a swimming pool

pool with another property and it was a 5 minute walk but the hotel is small so there’s no room

the pool is small but was perfect for me

no pool but you can use the one down the street at nomads

small place but no big courtyard and pool 5 blocks away

breakfast was served and impressive every day

the hotel is new, smells nice, pool is huge and refreshing, enough seating for weeks, free coffee any time of the day in the lobby

breakfast was excellent and included fruit, good croissants, yogurt, cereals, and a good selection

the hotel was fully booked so a late check out form our room wasn’t possible

they offered the best breakfast we ever had at an accommodation and even offered to prepare things that were not on the

they considered every detail, from a delicious breakfast included in the rate, to bathrobes and toiletries in each room, and excellent service

staff kindness, property location, pool

the courtyard was lovely and the pool was a great way to cool off in the hot mérida afternoons

room was absolutely beautiful, overlooking the nice swimming pool area

beautiful pool area with pool beds where you'll have breakfast

pool

there was a basic outdoor pool that looked clean

pool was cold (not heated) only three seats at pool no minibar or fridge or coffee machine in

pool looked lovely although we didn't use it

plenty of sunlight and overlooks trees, not just buildings no pests inside room 404 modern, clean pool friendly front desk

rooms were very cute and the pool was nice

also there is no fridge in the room and the hotel bar is only open 7am-3pm

the pool is beautiful

the plunge pool needed a bit of cleaning; the patio could have done with a sweep

plus the hotel itself had a great bar and breakfast options

hotel with a pool the kids really enjoyed

limited tv channels. channels with movies, sports, and kids programs, but no news.

rear of the building has weaker wifi and some bar music reaches from calle 62

the rooms are clean and comfortable, the breakfast is fabulous and the staff is

hotel with a pool the kids really enjoyed

we also loved the pool area

great area, friendly staff, excellent breakfast, quiet, comfortable

the location, room, breakfast and staff were great.

lovely pool area with attractive lighting

breakfast was good and the ladies very helpful trying to problem solve for a special diet (wheat