free wifi

got a free upgrade, early check in and late check out all at no cost

reasonable prices, great breakfasts

from eaton centre, nice resturant around the corner in the same building , not to far from sick kids either

a suite with kitchenette as travelled with young kids we asked for dishes and some cleaning agent the person on front told its gonna be 13 dollars

the room was silent, the gym was good, and the bad was like a cloud.

had room service, good

i was so sleepy and exhausted :

no pool but they have a hot tub and sauna in the gym

note restaurant is not open at present, so no breakfast, dining or room service available

we had drinks & snacks in the bar - the service was great and really quick, the snack options were fab and tasted great too

didn t like how they didn t have bell service to help with my luggage i was travelling with kids

pool and hot tub area really need some renovation

the swimming pool and gym were also very nice with few people

the pool was also good and the kids went there a lot

everything was clean and room service was just great

room service food could be better

day it was cleaned after asking, the next day it was not even when asked…we were 2 adults and 2 kids, the room had everything just for 2 as if kids are pets - no towels and another things for

room service was very fast and the bar on the 31st floor had great cocktails

i look forward to room service with tablecloths, cutlery and dishes

love the gym and pool. location is very convenient. always love the view of the city hall area.

our kids really enjoyed the well-equipped playroom

they were able to honor our request of an adjoining room, which our kids loved

we are travelling and needed a laundry shop

pool and gym were great

stayed at one of the luxury king suites with a small kitchen

shops are nearby, and there are a lot of facilities, like a pool, a restaurant, laundry etc

room was perfect for us. loved the full fridge and kitchen! great pool.

the cookies at reception were a wonderful surprise as the kids were so hungry after a long day

the pool was very cold. but we heard it wasn t always that temperature.

great amenities, nice gym, sauna, hot tub, and lots of restaurants around as well as a huge mall

wifi reception was a little weak from inside the bedroom

it was quiet, comfortable and clean with a great gym and funky lobby space

very spacious room and free usage of the gym and small pool

didn't use it tho

well equipped gym for a hotel

gym facilities were also better than many hotels

rooms a good size and the bar area is really nice

early check in, great location, comfortable room

gym has good treadmills and you can take cold water and a towel if you want to

great location, breakfast was awesome and the roof terrace an absolute sun trap.

the gym was well equipped with good spaces to exercise the roof terrace was a pleasant and much needed

some gym equipment required a peleton login to use

friendly helpful staff. very clean and very comfortable bed. great gym and outside roof patio.

great location, staff, laundry room for guests, they made usa feel like home

the property allowed an early check in. the bed was comfortable.

there is no pool and the quality of the breakfasts in the morning was not the greatest.

i didn't get a chance to experience the spa or the lounge, but i hear they are both

unique set up complete with kitchen, laundry, gym

less like a hotel, more like a private apartment, complete with laundry facilities

was actually a hostel, with a communal kitchen and shower

there is cooking stuff in the kitchen, and you can also take a short walk to the nearby restaurant

the kitchenette was small but sufficient for making a quick coffee/tea, and the fridge in the room was

the room,kitchen,bath room was clean

kitchen, and shower room

accommodated my 2 queen bed request kids loved the indoor/outdoor pool

comfort of bed and bedding location room service

the location was amazing. great pool.

pool, bed, location, gym

excellent location, helpful and courteous staff, and the bar and restaurant on site were top notch

you need to have room service. bottled water.

i wish breakfast garbage was recycled. paper, plastic etc.

the room was very comfortable and room service was always there to clean and replace things

clean, comfortable, helpful staff, good location downtown and good breakfast

i was sick and they allowed me to have a late check out which i really appreciate

pleased with the location and wonderful staff who were very willing to help - even allowed an early check in which was greatly appreciated

nonetheless the front counter, ratnesh, was incredibly helpful - he got me an early check in with no extra charge and recommended a tour to niagara falls

we were able to have both an early check in and a late checkout, which really helped and us with our stay in toronto

was comfortable, easy to access the eaton center and i was able to enjoy early check in on arrival

march break activities for the kids

gym pool sauna

is not provided instead if you want one the staff will offer you their room with kitchenette which is a bit pricy

have a family zone that has an arcade , swimming pool , laundry , and a play area for younger kids

excellent gym facilitiies, comfortable rooms and bed. right in downtown.

i had lunch in the bar which was very good and the menu while small had a very varied choice

time of arrival; any spa or special trips etc

room service was very fast and everything was amazing

we unfortunately did not get our spa appointments because they were already booked up

hotel is magnificent: location is great super clean room service is amazing food is delicious good value for money rooms are very comfortable staff is

no vending machines or room service .

was surprised about having to pay for the extras

room service menu was extremely limited so if you ve had a long day and just want to curl up your

breakfast was exceptional

no room service.

station and to the places at toronto - cn tower etc decorations and the piano player in the small bar - staff were

breakfast at reign exceptional

they took over the pool and then went into the hot tub but the kids moved back and forth from the hot tub to the pool

also, the food was great and hotel employee in room service, was so very thoughtful

pool is great for kids

pool, fitness area and sauna were clean

once checked in we was unable to connect to the wifi and we needed to work, so had to call work to report the issue and stayed the one night but we

i didn't use the facilities such as the gym or the pool so i don't know their quality

very well refurbished hotel with all you need, check in was a breeze and the bar staff were a delightful bunch

early check in and breakfast

the room was very excellent and the breakfast was really good..

breakfast wasn't included

small gym

staff are very friendly and accomodating of our request to extend the parking,early check in at 2pm and late check out at 12pm

great location, strong wifi.

breakfast was simple but tasty

the room was clean and the breakfast was nice

many breakfast items to choose from

nice and spacious room, good value for money, gym and indoor pool

location restaurant great for breakfast friendly staff

gym was closed :

was fantastic although the staff did make us feel rushed and the idea was to relax away from my kids

phone system, tried to reach out room service, so many options and i did not get anybody to answer me

the self service laundry was free, it took forever to dry our clothes

didn't see any facilities for kids

a super hotel with a good gym and pool

coffee in the bar was dreadful

kids

not enough bourbon choices at hotel bar :)

we also enjoyed the sauna, steam room, and the gym facilities

would have loved a breakfast voucher

girls at the breakfast buffet were amazing to talk with, super friendly and happy i absolutely love staying here

we requested an early check in and late check out which were both given

there isn't access to a refrigerator unless it's for the mini bar . no microwave

had laundry as an amenity but there was none. service would take 2-3 days.

self service laundry, barber shops, super market (fresh co) and couple of other shops within walking distance

we put them on ourselves, but even though they were fresh from the laundry they still had all sorts of long, black hair on them

gym has a water refill station which was very handy

the gym was very well equipped and big for a hotel gym

also the bar shut at 10pm at night which is far too early for hotel residents

clean, quiet, good gym, good breckfast. friendly staff.

amazing location, comfortable room, good variety for the breakfast and wonderful staff

wifi was slow and the tv remote needed new batteries

no room service after 11pm.

many excellent restaurants near by and the very cool library bar at the fairmont

another chair or eating area might be helpful, especially when eating room service meals

for example, i came in late one night

near restaurants and shops, parking on site, updated and super clean room, friendly staff, coffee bar on site

central location * new & modern rooms * top restaurant * nice lobby bar & happy hour * friendly & helpful

charge for wifi streaming

wanted early check in but denied would have liked room higher up for view

location wifi modern

location is incredible. swimming pool and hot tub facilities are great.

there were so many kids in the pool screaming we couldn’t use to relax

ask for early check in and rooms still wasn’t ready til 315 pm

we overlooked ripleys and the cn tower and also could see the water through our huge glass wall ( kids loved

staff are very courteous, the char bar staff are well versed in mixology, the rooftop addition is classy, and the hotel is in close

wasn't the best pool compared to other hotels but it was the kids that wanted to swim and they had no problem with it

an early check in was possible at no extra charge

staff were friendly, we messaged a day before checking in to ask if we could early check in, and we were able to when we got there

location, free-wifi, self laundry

i liked having the kitchenette in the suite and laundry services on the same floor

comfortable, pool was create. staff friendly and helpful. good location to walk to most places

the gym could be updated a little but it was still completely usable.

the room and hotel are beautiful, the pool is excellent

staff v friendly and helpful bar food looked good ( i ate out with my

we also took advantage of the gym and the pool

ordered room service on our first night staying at the hyatt and the person who took our order was very

good, easy-access, wifi

location, staff, cleanliness. i arrived at 10 am but the hotel waived the early check in fee.

floor room with cn tower view and i paid a small amount of fee which was ok with me because of no early check in fee

it is in a great location. the outdoor pool is incredible. the room was clean and comfortable.

comfortable- kids love the pool- food is fantastic- bar staff awesome- concierge great- and all round we love this hotel

lots of things to do for the kids including the pool, pickleball, games room, and movie nights

the hotel also had great activities for kids, including organized events, a playroom, and a nice pool

- mgt/staff flexible accommodation to early check in/late check out - good comfortable and clean bed, toilet, toiletries room with the

gym was excellent breakfast buffet and service was amazing

excellent staff, location and rooms, and the pool was amazing kids loved!!!

room service was nice

staff here is amazing, especially the room service man names yaser, not only was he friendly he was super helpful and a plessure to deal

better instruction for the in room service menu

i liked how flexible the staff were with allowing to have late check out with short notice.

beautiful location along the waterfront! great pool and deck on the 5th floor.

the roof top pool was great, the kids swam and we had a couple of drinks

wifi coverage was spotty

tandard regular faire) but it wasn t on the breakfast room service menu

the pool area was friendly and my kids loved it

location was perfect i didn t eat breakfast but i did a dessert and wine at the bar excellent service provided by them shout out to

the open kitchen in the middle of the room is a nice touch, but i did feel for the staff during dinner

wonderful spot! artsy creative and great bar and restaurant close to everything!

the bar and restaurant area were good. reception staff were helpful.

the kitchen closes by 10. there was no late night snaking or desert available

have allowed an early check in for us around 12noon and we had a late check out as well and they have stored our

was great, no charge for late check out

early check in good location lots of space fridge and plates and forks

wifi renews everyday and only 3 devices allowed. the counter and living room table were dirty.

breakfast room was too small

amazing staff! made it really easy and even arranged a late check out for us.

there is a pool table, laundry and pingpong on the second floor

close to the eating precinct & park & has laundry facilities.

great facilities such as laundry

great space, available family room and laundry on premises

clean and confortable, kitchen in room and private bathroom

area around the hotel has a lot of homeless kids

however it was spotless, just needed a bit of a refurbishment in the kitchen area

the price and the kitchenette

i liked how there was laundry on my floor and a i think it was a good price $4 total

ordered room service breakfast, paid for a pot a coffee and did not receive it

bar has cozy seats and was able to get late night snack

no power bar or electric outlet to connect all our electronics

valet and room service staff top notch

everything, a wonderful relaxing time. the bar staff just superb

information on the breakfast, other patrons were very loud outside our room both late into the morning (think 4:00am)

didn’t get to have the breakfast we paid for because we couldn’t find where to go

first morning breakfast we went to wasn't good

terrible breakfast and overpriced

love the room and the bar and coffee shop

breakfast in restaurant joni was excellent

breakfast way delicious, especially the sour dough pancakes

design, atmoshere, breakfast, comfortable beds, fitness center, location

hotel breakfast is à la carte, with moderate portions, a wide variety of choices, and delicious flavors

the concierge (vanessa & erica) and breakfast server ewa deserve a special mention

ps - there were also a sparkling water in the gym

the room, pool, and valet parking was exceptional!

the pool was not warm. it was a hot day but the pool was so cold.

wonderful pool and overall hotel decor!

i liked that the gym was separated into 3 separate work out areas

big thanks to thomaz

the piece de resistance of our stay though was the breakfast at the signature restaurant downstairs

honestly it's like the one night a year we can get away from our kids so i don't think anything could of brought us down

gym, pool and sauna very helpful for a knee i had recently injured

not something the kids could really play in if there were other guests using it

amenities: rooftop pool was gorgeous with a great view

beautiful room. exceptional service. gym was amazing.

the rooftop lounge and pool area was spectacular

location, close to starbucks, the gym, and the live music in the lounge

gym and spa were closed the two times i've stayed here

restaurant for breakfast café boulud, to slow of services

breakfast wasn’t included .. there was not a big selection to choose from.

they raise the service bar extremely high every staff member i dealt with was professional, capable, and

room service and the bar were great

cafe boulard has a delicious lunch menu and room service for breakfast was fast and very good

the cost of room service was outrageous,,,, very poor value even for this rarified strata

staff were wonderful, as was the pool and the other facilities at the hotel

bath should have bars to help older people to get out of the deep bath

the gym equipment was not as expected.

great bar and ambiance

family room (107) has three large double beds and a great functional kitchen

kitchen room staff

very private and quiet. very big room with kitchen.

the size of the room, the quiet room. big kitchen .nice bathroom. room 123! is the one to ask !

there was no breakfast. when i requested for late check out i was granted 30 mins. that was good

i liked the gym

of the rooms, amenities, fitness

decent wifi

location was perfect for proximity to our kids apartment

clean. spacious room. good wifi. great location near u of t campus.

i also really liked the rooftop bar and the breakfast dining area

the rooftop bar is a great venue to relax and enjoy the toronto skyline

there the same day i was informed by customer service that the hotel was fully booked and no early check in which was fine until i arrived in my room and noticed it wasn t cleaned properly

also found a used q-tip when lifting the mattress ud83eudd22 room service: after the above incident i requested extra pillows so we could stuff the sides of the

also, there was no room service and no in-room coffee available after day 1

location, clean, beautiful lake area; free shuttle car service with reservations for going out like

full gym facilities and many family activities

one of the days the rooftop bar was closed due to a supposed storm that never came, so the restaurant on the 2nd floor provided

wish i knew about the shuttles because i would have booked one

great restaurant, great rooms, great view, and room service food was delicious as well

in-room bar fridge and tea & coffee making facilities no cupboard: fine for one night, but room constantly

friendly staff great burger in the lounge knowledgeable and friendly bar

nice atmosphere, friendly staff, cool bar & room. will come back.

hip and cool place, with a nice rooftop bar and a restaurant

aware this hotel has busy bar areas and some rooms overlook a busy queen street west expect low noice due to both

they are improving service with a brunch and renovating the gym very overdue

huge lobby , nice bar , breakfast was delicious

i thought there would at least be room

the pool

the gym was not super clean and half the equipment were out of order

i like the early check in upon request

late check out extended free parking