spa, pool, beach, dock, fine dining and amazing service oriented staff

the food for breakfast, lunch and dinner were actually all amazing. extremely satisfied

fabulous breakfast

very well equipped gym, a quiet spa on the ocean side, very good food in their restaurant, several beach

think that at the price of the stay, breakfast should be included

i liked the rooms, the view and the location. i also enjoyed the beach, water and pools.

spa prices a too high for a couple

had a awesome time and the staff, shanice at the front desk, dwayne and romaine at the pool bar and o them

one of the staff members ( a young lady who worked at the casino) was walking by and noticed how distressed we

the only thing at night room service is very slow.

room service more prompt

bartender kept our drinks full weather we were on the beach or by the pool

we literally had a pool in our back yard

phillip at piano bar great personality

at bordeaux was fantastic, the pool bar was excellent and the hotel reception staff were

pina calada at the pool bar was very good

be honest house keeping and room service can try to maybe speed up the process with getting more things that

the view from the rooftop pool, one word

bad enough we couldn t have pool side food but i had to get dress and it 20 feet from the

nico from the roof restaurant keino and nico at the bar was phenomenal

great breakfast. great pool. wonderful staff. amazing location.

bar nice selection of drinks, prices ok pool nice, but they work on keeping it clean though lots tress send

pool could use a few more lounge chairs (new ones)

tried the body bliss spa this time & they are amazing

great location. breakfast was a nice feature. pool area was very nice.

having pieces of my laundry missing after utilizing their laundry service

wifi wasn't strong enough for us to access it while in our rooms

the room service lady was lovely

some music in the nighttime and the bar needs to open later

very professional staff and amazing rooftop pool with views of caribbean sea

was not cleaned, therefore my kids and i couldn't enjoy that facility we had to go to doctor's cave (which was

some of the furniture was not working well like the windows or the kitchen.

it was very convenient to have laundry facilities in our unit

no wifi in second room, no espn, room is old furniture and bed was hard as rock

didn t like that there was wifi in only one room there was not sodda beds they were hard let back futons there

wifi also was not working

my wifi didn t work for a full day

was nothing i didn't like, however, it there was guest laundry facility, it would help make packing lighter for

having to send our cloths out for laundry which make it very expensive.

was no fridge in the room, and i didn t get the laundry services, but i did not ask either

would have liked a laundry service on-site, a self-service facility

breakfast was everything

like the location, which is quiet and to us, off the beaten path as we can relax at the pool, sleep well and

but i understand how it's not possible in off season (other resorts like toby's charge more their wifi stunk ac

her resorts like toby's charge more their wifi stunk ac wasn't great) appreciated your snack bar

great ac working wifi comfy beds close enough to attractions far enough to be peacefully

don t do free shuttle

lastly, i can t believe i have to pay for each clothing to be washed, no laundry room; at least charge for

room had air conditioning leaking, i saw cockroaches, they advertised that the have laundry facilities but they

no laundry service

the pool bar staff made really good drinks and were so cool

my son definitely could not partake, therefore instead of paying adult prices for a 2 yr old, kids should cost

young lady that clean my room was very nice and pleasant during my stay also the staff inside the laundry room

the cleaning team forgot to replace the bathroom towels, so the guard had to get towels from the laundry area

a gym and a laundry service with a lovely lady

the pool areas for the kids

wifi connection was not good on some locations.

they had a laundry service and had our clothes done within a few hours which was awesome

massage aerobics did not happen laundry could upgrade to delivery service food could be more tasty with more

the other downside is not having self-laundry areas

no laundry service.

no supplement snack options continously for kids like ice cream machine, popcorn, chips etc

the pool was definitely a bonus with the summer heat, i even had a video game with all classic games

location was perfect pool was nice and area round the pool was great

bar and balcony view were amazing but still being refurbished, i can t wait until it s

breakfast provided, the beds were broken , their were never no wifi , toilets were filthy and the towels provided

pool water quality was questionable

getting our clothes iron because we had to leave earlier than check out and i was told that the laundry doesn

room service takes forever too

room service menu needs to be upgraded especially now with the covid gathering restrictions

were clean, front desk staff were extremely helpful with checking in and out, allowing late check out for a

room service was also great and the staff was very friendly

service, clean rooms, very comfortable bed, delicious breakfast and expanding resort facilities

we went with the map breakfast & dinner which was more than adequate

golf was very good although a little pricey

spa hair salon offered very limited options for diverse hair, including lack of basic supplies

breakfast was awesome!!! will return.

as what they have operational during covid, as we were disappointed when arriving to be told a laundry list of

the gym is incredible very well equiped and clean and new

the room service was exceptional. loved the chicken noodle soup. staffs were excellent

the pool bar closes too early @6

we stayed in a king room and it was ample space for the both of us

the resort spa is a nice offering

room service was quick and helpful

was lovely, room service took a while but staff was nice

walk out pool

heard from other guests that they also did not like the food) was the restaurant near the ziva pool-the service

laundry attendant (sorry i forget her name) for doing an exceptional job and for taking her time to

we all loved the room service and the coffee bar - coconut gelato

breakfast room service did take over 1

needs better wifi.

the water park was a hit with the family: well managed, attentive lifeguards and great swim up bar

parking provide was a little way off and it was a very loooong walk back to the reception area

breakfast was satisfying.th

breakfast option should've been more

could not order liquids from room service for the room- was told it's not allowed.

like the pool, the beach, the bar ud83cudf78 the food ud83dudc4c and entertainment, especially the jamaican

more food options in restaurants with more stations outdoor grill that open 12 hours better parking facilities

one issue we had was our breakfast took 2 hours to come when we did room service

no heated pools no 24 hour room service. you have a lot of gaps in the services

that i wasn t notified the water park was down and wait near a year to visit property to experience the fun

one issue we had was our breakfast took 2 hours to come when we did room service