the ability to do our own laundry

a pleasurable stay, with friendly and welcoming staff, and of course, the kids love the courtyard pool and jungle

good gym

location great staff standard wifi ok

ordered room service, prompt delivery and delicious food

a young man on the staff was kind enough to stop and chat while i was doing laundry

my kids loved the pool and i enjoyed the hot tub, the fact laundry facilities were available and the staff were

which is just off the very open reception & breakfast area, vending machines and the hotel's laundry room

door to laundry area was kept open and that is the first thing a guest sees when entering the hotel

and the kids loved the waffle

we also enjoyed the hot tub, laundry services and the bed was comfy and the room was clean

of room bottom floor by the laundry i always ask for top they told me they had no kings on the top floor which

we used laundry room and was perfect as well

with the truck situation, the stuff at hotel made it will better, provided special treats for the kids and

applied to all customers at this hotel, which took us by surprise as we weren't travelling with a pet; however

there's laundry area

good facilities including, laundry, internet and receptions

when i asked for change for laundry room, there was none available

t pick up the wifi in my room, not sure what the problem was just wouldn t accept the password

kids loved the pool

a little hard to find parking at times but no big deal

the price online doesn t allow you to see the pet fee or taxes which is a little annoying

parking. people can t park in one spot to save their lives. it was horrible!

separate sink by the coffee bar from bathroom sink so two people can brush their teeth at once

pet friendly, comfy bed

no laundry.

put in the very last room right across from the staff hallway/laundry area

after that only got 2 towels (problem with laundry

no laundry room

no laundry service it did have laundromat cross the road but closed at

i liked that there was laundry facilities on site

no laundry bag in the closet; miss having a bathtub but theses were all minor issues

pool and hot tub were clean as well

clean kitchen with the basics for cooking and eating, plates, bowls, cutlery

there were no cleaning sprays or wipes in the gym

we also appreciated the 24/7 laundry room

used the laundry and gym with quite a good range of weights and 2 treadmills and my family used the swimming

good value, good breakfast provided.

easy access and parking spaces

we walked across the parking lot to blenz and got breakfast sandwiches or there is an a&w a block away with

there is a laundry area off the lobby, elevator, and they are pet-friendly

staff were exceptional parking was a little awkward when it was busy

only downfall was parking is a little tight. once you figure that out it easy.

kitchen well organized extra bedding in room

room was exceptionally spacious with the added bonus of an electric fireplace to cheer the foggy winter evening

booked because of the water slide for the kids but it was very limited in the times it was on (fri/sat/sun only

restaurant very affordable, great menu for kids

we were 2 adults and 2 kids which is what we stated on booking

reserved the presidential executive suite for one night with a late check out

beds are amazing! everything is very clean. staff is very helpful. my kids loved the pool.

friendly staff, quality, laundry room, dinner at gulfstream. 15 minute walk to kelowna airport.

staff was super friendly, especially nick at reception who solved a problem with the wifi in my room at 6:30am

best breakfast for a hotel breakfast

we did enjoy the pool but there are limited times to use due to covid restrictions

great wifi, huge family room, lots of parking, great breakfast

quiet and safe location. i also liked the laundry facilities.

great staff- helpful with parking trailer, laundry card and anything we needed

card laundry in the basement, and it was cheap to wash/dry

laundry services on site were a nice bonus

it was a real bonus having laundry facilities on site as well as a games room

coin laundry facilities, pet friendly

the laundry room was open till midnight. micro in the room is a nice add on.

had laundry facilities at a good price but should sell a smaller pack for detergent or pods for washer

laundry, expensive

coin operated laundry; we never carry cash so we had to make a special trip to the bank

staff helpful and polite. ability to use coin laundry on site.

facilities at this hotel are great - pools, laundry etc

& outdoor pool, playground, games room, laundry, quiet area, free continental breakfast, staff was

laundry room

was good and i appreciated there was a gym, indoor pool, ping pong, laundry room, ice machine that was working

room was clean and comfortable with all needed amenities... breakfast was very good...

breakfast was amazing

did not have enough healthy food options, coffee was very bitter, pool was tiny, as was the gym

very comfortable, pet friendly, with good gym, & included a great breakfast

outdoor pool was chilly for the kids

clean rooms. used the laundry facilities. had a nice breakfast.

would have been nice if you could buy laundry supplies via dispenser but maybe i missed it

the renovations were not complete and didn t have the pool, gym, laundry and restaurant available for use

great hotel. swimming pool, waterslides, hot tub, laundry, gym. great breakfast included.

the laundry was a nice bonus

guest laundry was so helpful when we

the laundry was out of order that time

was great except for the room service dishes and trays left for what looked like the entire day just down the

great pet friendly rooms

location and food and pool

laundry room is directly across from our door and is very noisy

weak wifi connection low speed internet.

great wifi friendly staff and quiet.

amazing friendly staff, very clean nice pool. very nice kitchenette with stove and all utensils.

too much packaging, throwaway utensils etc in the kitchen

no laundry in building but do a service at laundrette expensive for general washing

our room was right next door to the laundry which may account for the heat in our room

no breakfast included and no laundry on site df f q azad r

no laundry machines but laundry service

no microwave in the room and laundry room for guests to use after swimming to their pool.

laundry baskets in the corridors.

laundry facilities being one coin op washer and dryer that is very old for a hotel this size is a

bathroom mould bed not very comfortable laundry bins in corridor blocking exit

pool was way to cold, we couldn't enjoy our swim

oh and we were happy to use the gym

bedroom was located near guest laundry room, lot of noise at night time couldn t sleep

if there was a self service guest laundry on the premises we would have made use of it.

wonderful breakfast, great bar snacks. staff the best

my brother and his wife were in a kitchen suite down the hall that had absolutely no cups/dishes/glasses

the pool and spa were perfect for the kids

it got a laundry room

loved our very spacious room with a full kitchen and, best of all, a laundry in the suite

the rooms have everything you could need for a stay including cooking utensils, dish soap, laundry detergent

executive 1 brm suite which included a full kitchen, 2 bathrooms, a dish washer, a balcony, full laundry,

well equipped rooms with ensuite laundry

long pool hours, laundry room,convenient,kitchen was good.

we used the laundry and my son enjoyed the pool

laundry facilities are on site as well

we were placed besides the laundry room and underneath the stairs to the second floor in room 117

my room was filthy and loud, beside the laundry/housekeeping room, my tv did not work and there was a dead wood

some of the laundry had seen better days

not enough room for everyone to enjoy the pool

and when we finally managed to book a table restaurant closed due to covid, and also no room service was available

son and i stayed here before we went on to the world cup, lovely hotel, we arrived late and the bar staff were

good location, clean, nice pet package.

is a small laundry room for guests that came handy, however, the dryer was pretty dirty with sand, lint

very clean room and laundry facilities

ricki restaurant close and guest laundry

comfortable bed great staff pet friendly

free wifi, and on site parking is also appreciated

was below hotel laundry

continental breakfast was amazing a good variety of food

very nice to hang out by the pool and to take advantage of the spa next door

guests have to make reservation for the pool and gym, no more than 30 people in the pool area, max 12 people

the food from room service could have been better.

convenient location, updates rooms, laundry available

we enjoyed the use of the balcony and the availability of the use of laundry services

from the front desk clerks to housekeeping to the woman in the laundry room just off the parking lot, every

bathroom, free laundry n excellent breakfast

we could even do laundry from all our road trip which was awesome

had no laundry to wash my own clothes and lighting in shower room could of been brighter

wish they had laundry available, no big deal though.

laundry carts left in the hallway, there were several and it was after 4:00 pm

know we are travel with kids, but arranged a room right up on the night club, you can imange the noisy can

the kids running up and down the hall after phoning the front desk and complains

with a decent size sand area with the lake view, so not only the adults can relax but also the kids can have

room size was ok. small indoor pool (it's great that there is a pool inside at least).

i love the lake i love looking at the restaurant and i love being in the hot tub in the pool

the hotel should provide a free breakfast everyday. thanks!

gym and spa and pool facilities top notch