we used the laundry service and that was excellent too

the room was dirty and full of insects, they don t clean the swimming pool since ages

breakfast service really two slow, 30-40 minutes every morning to get a pair of eggs

the continental breakfast is very much disappointing and poor

the breakfast they give you is miserable and when they hand you the menu is ridicules expensive ,

ona and jr are very hospitable and helped us with taxi, laundry and diner - and we had some good chats and had

include in the confirmation directions to entrance which is different from address given, and for parking

the breakfast is delicious

plenty of parking

good breakfast

floor close to the laundry room and back parking area are in poor conditions (dirt, thrash, cigarettes, etc

i was not given the wifi code on check-in.

it was close to the airport. the rooms were comfortable and loved the pool.

help whatsoever when travelling with a family and young kids

we had the room in the corner and wifi didnt reach it. the room was a bit dark.

parking is even available at no extra cost and there is a self help laundry facility

no laundry/iron service

beautiful, clean, good location, free secure parking, self service laundry facilities

and comfortable room, swimming pool, laundry

laundry and an ironing board/iron was available

the homepage car rental and laundry is offered, but none of these service are possible at that

loundry service is in near street - laundry

located within walking distance to the city center, private parking on site

attractive hotel with decent parking and is located only about 5 blocks from the main square and not difficult

quick walk to the center, really easy to reach and the private parking was a bonus

room was next to the laundry which is works all night

wifi did not work in the room. they don't have laundry but there are options in the area.

the first day the hotel had problems with the laundry delivery so we did not have any towels.

there is no laundry service for clients on site

laundry near by & plenty of places to eat nearby

i waited on uncomfortable wooden chairs, could not get wifi, staff was of no help

the location was central, they have swimming pool and the staff are friendly and helpful.

liked that a pool was available especially for the children.

with 2 little kids that was such a terrible experience

good wifi, nice pool, big rooms, good shower and good location.

great location, wifi works well, hot showers

in the structure there s a bar restaurant with a local offer both for price and food

wifi was a little slow.

cond) room was very spacious with good hot water pressure, clean enough, pretty good wifi and socket near the

beautiful building, rooms are big! wifi sucks though.

had to go to the reception and then someone went to the laundry

place is very run down, with no functioning safe, bathroom in very poor condition and no wifi

in bar had a different price than the menu in the room

the location was great. then breakfast was not bad... need options for diabetics and kids.

the very cold swimming pool

interior (impressive green/blue ribbon art installation in the middle of the hotel )and nice pool/back patio

offer spa services but the masseuse isn t equipo to do deep tissue which would be fine if you know that

we loved being in busy centro; nice breakfast

we specifically chose this one because of the spa facilities

delay in room service and the valet parking was complex but that was due to the light event in the city

also room 59 was directly under water pump on roof in corner by laundry

we booked this hotel on the basis that we could use their laundry service while we stayed, only to find that

restaurant was closed, no laundry service, little warm water for shower.

it was also right next to the laundry facilities

staff assisted with taking laundry to outside laundry service, & picked it up for us

we even got our laundry done which was a treat

the staff were extremely nice and friendly, could converse in english and the hotel had a nice laundry service

inted out on our city tour as the first ever hotel in merida), quite rooms with very fast wifi

we didn't have a car, they offer parking, but it's two blocks away

parking was not open 24 hours

it was very clean, the breakfast options were great and the location was very central and the hotel has parking

the hotel really is an oasis from the busy hustle of merida, the bar and great restaurant offer great cocktails

very clean, the breakfast options were great and the location was very central and the hotel has parking spots

the chef even surprised us with a new dish on our last breakfast

we had an early bus to catch at 7am and they prepared a breakfast to go for us without us asking, and before

raul, the owner, noe, the manager, abraham, the bartender were all so friendly, helpful and welcoming

location, attentive staff, delicious breakfast, beautiful accommodations and the proprietor is present and

this property is beautifully decorated, the gardens and pool inviting, our breakfast exceptional and the bar

the pool, which is reserved for hotel guests, gives a welcome break after exploring merida

recently refurbished in historic style by the grandson of the original owners, who sets a high bar for welcoming

the wifi didn't work very well - it would work off and on and was very, very slow for me

wifi quality wasn t very good and it didn t reach our room which was a bit of an inconvenience

friendly staff, basic and clean hotel on a nice location. private and guarded parking spots.

another big plus for us was the big parking lot from the hotel

no balcony. pool is not inviting. wifi not working. had to use my data.

the iron stained a piece of clothing and getting the desk staff to send it out for laundry at no charge to me

was nice except that the maintenance/laundry was in the pool area and thus a steady stream of workers coming

laundry bin too close to corner room chairs outside room for smokers use should be an area away

desk and reception staff were very attentive and helpful, including taking our laundry to an express launderette

everyone was deeply attentive, we even got laundry hand delivered to the room

finally, the hotel does not actually want to keep doing the laundry service, but this remains as available on

on your list of facilities, it stated on site laundry, there is no laundry here.

wifi was a weak in the room.

public spaces (lobby, breakfast area, pool courtyard) were beautiful and conducive to interaction with other

view, pool area, v friendly

the staff was kind but unable to to provide us with information about possible fast food, a laundrymat

the laundry service was fast and hearty

did not look clean they dad no towels available clean laundry has not delivered yet

very patchy wifi.

- wifi was weak, but useable

my with all my questions related to transportation, areas i was interested in going/tours, laundry info, foods

that doesn t have a pool

breakfast is available, although it is modest

the pool area is amazing with lounge chairs and lots of shade

the pool and seating area

great location near everything, parking, clean

clean room, small swimming pool and very friendly staff

very central localisation. good wifi.

great location - the staff was very nice and friendly - parking was included, although it was a 5 minute walk

parking was just around the corner

the in-house laundry service was a bit pricy, but they did a good job

there was protected parking , wifi andnac

the staff was friendly and the parking area is secured with a gate at night

room service came at inconvient times

lovely inner courtyard and pool

same issue with the laundry the said it would be ready at certain time and kept changing the time 3 times

and the laundry service is quick and cheap

walk to loads of restaurants, parks, laundry, cafes, outdoor restaurants

the staff weren't very helpful with transportation, laundry or attractions.

good people the hotel staff, they are very helpful and nice, the pool is very nice

there was no iron, laundry service, no hairdryer, no fridge absolutely nothing other than beds, tv, and bathroom

wifi was not very strong. it can get a little noisy.

free parking was about 3 blocks away and watched over by senor luis, great guy

friendly, rooms were comfortable & clean, buffet breakfast available, good lighting in room, wifi excellent, 2

parking was a bit far from the hotel

blanket got lost when they cleaned the room, it probably got tangle and went on with all the laundry, despite

restaurant on site offering very good buffet breakfast

swimming pool area is excellent too

the outdoor courtyard with pool was a nice place to relax and cool off

there s air conditioning and a pool to enjoy your

1 coffee pak a day then they run out, no lounge chairs by pool (web pic is innacurate) gym equipment rusty needs

the service from staff was exceptional. the pool was an added bonus to our stay.

location and good wifi (uninterrupted zoom calls possible), very nice and helpful staff

private parking shared with the hotel nearby

bad wifi signal, but in the looby is excelent

great garden for kids and nice pool

staff was really friendly and the bellboy explained us how to get better wifi as in our room it was really bad

the cark parking seems

wifi was horribly bad in our room and we constantly had to leave and stay ourside to do anything

the only problem is the wifi, which only can be easily connected nearby the lobby.

a lot of humidity in the room and there was no place to hang the laundry.

it does look a bit old and needs some maintenance. the laundry service is overpriced.

people), you find better value anywhere around the hotel for breakfast, food in general and laundry

there was a paid laundry on the site which was really helpful since i had been traveling for a few weeks by

value for money, safe underground parking, rich breakfast buffet

room was super spacious, the bed nice and comfortable (for me), and the bathroom came with a spa bath

intermittent or weak wifi

selection for breakfast, location was perfect , nice pool area, very nice room, great

the pool area was amazing with hammocks and everything what you need

breakfast was delicious . the hotel staff went out of their way to make our stay pleasant.

we missed laundry service

parking included

here there are many great restaurants, and on some evenings entertainment, and good free wifi

the gardens and pool were lovely and

parking is on a side of hotel and with a lot of baggage it could have been a trouble, but hotel's

hotel advertises laundry service online, yet were informed this is not a service they provide when we asked

i appreciated the air conditioning but didn't make much use of my tiny pool because it was too exposed to the

wifi did not work in our room, it did however worked in all the communal areas

breakfast is served in the lovely garden area

nice outdoor area for breakfast and small pool to cool off in the heat of the

they use a local laundry service that returns your clothes same day at a great price

had expected to have laundry service, since the website said it did, but we had to walk three blocks to a

if you have laundry to be done, you're on your own

is a bar or club really close and unfortunately, it was quite noisy at night

love it ud83dude0d fast wifi place where you can keep cold water and get cold beers

good location, great pool. nice breakfast restaurant. good parking area.

big parking space

good location, great pool. nice breakfast restaurant. good parking area.

the beds are wide and comfortable and there was a lot of parking space

easy secure parking

the refreshing pool was a welcome retreat after a day of exploring, and the easy parking made coming and going

is excellent, the rooms are comfortable, and we loved all (colorful) details in the restaurant, pool area and

parking reserved outside

breakfast was also great on the terrace at the pool, with a wide selection of delicious options

the refreshing pool was a welcome retreat after a day of exploring, and the easy parking made coming and going

laundry service is cheap and quick

wifi signal in our room 8 furthest from reception was very weak and kept dropping out

non-street, secure parking in such a central location was a big plus

wifi was not idealy working in the room, but fast at the pool and lobby area.

restored hacienda with those cool arched walkways and a bar open to the gardens and pool

the staff were exceptional - sorted out our laundry and booked our trip to chichen

quiet despite being in the city centre and the pool was fabulous

also there is a bar or restaurant next door that plays loud music

buildings, very kind staff, perfect location, pools, nearby parking, unique art, an oasis of peace, large room

parking was a little complicated but staff was very accommodating!

laundry came back mixed up and unironed

breakfast can be a little more extensive

great rooms, great atmosphere, nice swimming pool, easy accessible parking close by.

the courtyard was lovely and the pool was a great way to cool off in the hot merida afternoons

the room. the pool. the staff. the location.

pool looked like it hadnt been used in years and was not inviting at all

only two chairs at swimming pool which limited how many could use it

wifi worked well

free parking locating in a guarded and closed garage that has space for maybe 8 vehicles

breakfast