fireplace and spacious rooms.

lots of towels and pool towels provided

pool wasn't open. it isn't ideal to walk across the parking lot to play pool, work out etc...

had to stay there on easter unexpectedly and my kids were thrilled to see the easter bunny, i was so happy they

had to stay there on easter unexpectedly and my kids were thrilled to see the easter bunny, i was so happy they

fitness center. hot tub was large and great!

bed and laundry

the bed and the guest laundry

laundry only takes quarters and there was no change at the front desk, or at the bar and

nice lobby and snaks/drinks room as well as the bar area

hot tub and pool is amazing, and shuttle service to the ski areas is timely and professional

the coin operated laundry was useful

better suited to drunk college kids who don t care about where they stay just where they drink

the facilities are great, however, there is only a small pool

middle of a snow storm and the lobby was so welcoming with the christmas tree sparkling and the fireplace lit

everything except the pool rule

i must praise the evening manager, glenny, who went out of her way to help me using the laundry facility

laundry facility in this hotel which is operated by payrange

after being nickled and dimed fur everything i was disappointed to learn that guest laundry wasn't included in

horrible bar service

the breakfast was absolutely fantastic

above re drawer, some of the utensils, no map of the property, no instructions for the kitchen items or coffee

only prob was room service was arbitrarily cancelled for 1 morning due to lack of staff and one of the in house

they also had a shuttle to take you to ski/board at lions den which was awesome too

staff was exceptional! loved the wood burning fireplace!!! plenty of logs provided!

close to great restaurants, shopping, ski rentals and gondola. spa was amazing

thought the cost of bringing the pet was too high

was great, with a stream you could hear from the pool

room service cleaned it out but it started the vacation off

the cookie decorating event was a big hit for my kids

my glasses at the spa in my robe- went down 10mn later and they were never to be found again

they have a convenient breakfast included. they need to clean the microwave.

everything from rooms, location, to spa are perfect

a latte machine opertional at breakfast nd serve good, german bread at the breakfast buffet

european style breakfast was nice

technology in rooms out of date - tvs etc spa closed (covid restrictions)

coin operated laundry machine on site was convenient

wifi was very slow.

breakfast had a great variety to choose from & the staff was very friendly

the room was cozy and very clean, loved the fireplace

the fireplace, the mattress comfort and loved overlooking the creek.

the on-site laundry facilities were also a nice amenity

-friendly helpful staff -great location -clean/comfortable rooms -nice hot tubs and heated pool, shared but

kids were running above us

the pool and spa were well maintained and wonderful

the room was aptly furnished with plenty of sitting area and a small, well stocked kitchen

5weeks between booking& arrival, asking wifi,parking,&also, most importantly,covid restrictions related to

the rooms were big and gorgeous with robes, multiple towels, a fireplace place and just very roomy

we loved the pool area, breakfast, and location in vail village

the fireplace in our room was enjoyed nightly after a day in the ski slopes

best thing about staying at the austria haus was the breakfast and the staff and the pool/hot

you can walk or take the free shuttle everywhere

highly recommend their spa and restaurants

so room service was eaten on the 2x2 mini table in front of the couch after we cleared decorations off

delightful staff! great spa! delicious breakfast! kids picked out cute little gifts at check in.

the concierge were very knowledgeable the pool area and fireplace with oxygen bar amazing

i expected to find another restaurant beside the bar with live music that i really do not enjoy

for the price of the stay, breakfast could be included.

chalet facilities included were a real highlight as was the outdoor area of the hotel with heated pool, jacuzzis

hot chocolate and brownies by the pool, free coffee in the morning, attentive staff, spa facilities included ,

the service in the bar restaurant was poor, not enough staff.

fold out bed needs updating. kids were uncomfortable because they can really feel the spring.

comfortable, close to skiing and convenient shuttle service

shuttle service to the slopes was super convenient and fast (less than 5 minutes to lionshead)

we had a lovely unit and great shuttle service!!

free shuttle to the ski resort is extremely convenient

the pool doesn't open until 10.

excellent shuttle service to vail

free shuttle to supermarket

there's a great pool that i wasn't even aware of when booking and was an amazing bonus

to walk to gondola family friendly nice staff our condo had a full kitchen clean, updated

the gym was phenomenal

the gym was good shuttle car was great mostly friendly staff

also, included in room fee were valet parking and a free shuttle service to vail village

fireplace was good for ambience

spa was closed 24th 25th. flat pillows.

guest laundry was good. location was excellent. no air conditioning. clean but dated.

nice hot tub and a small gym room (of course going out onto the mountain is better

pool wasn't heated because not many people were interested in swimming

valley view was of the hospital and their parking lot

it s a pet friendly hotel so a lot of dogs everywhere. it wasn t great but it worked.

also, on our first attempt of trying to do some laundry, 3 out of the 3 washing machines were not working,

due to covid-19 the hotel suspended room service. this is temporary but was disappointing.

great location, friendly staff, comfortable beds with sizable rooms. spa is amazing!

bar and grill was terribly disappointing

from the valet service & front desk check-in to the restaurant & pool staff we were pampered

position laundry pool and spa nice staff- ski valet service amazing 5 star

kitchen a bit limited for lunch/dinner.

morning the room smelled like food and coffee from the nearby kitchen

only thing i would add would be a small space for little kids , a playroom maybe

rooms, delightful staff, nice continental breakfast to start the day, the location is across the street from

pool was beautiful, but small with little room for lounge chairs (luckily we scored two)

wifi had to be logged into every-time ......which wasnt a real issue

hot tub and pool area needs an upgrade sofa bed was very uncomfortable

solid covid measures in place, sleeper sofa is extremely uncomfortable, kitchen has no dishes or utensils and

terrible wifi, staff wasn t always particularly knowledgeable or helpful.

there was even free do-it-yourself laundry

liked room and free shuttle

bartender in the bar had a major problem-thought his s

breakfast was very expensive including the kids items

the valet offered to pick us up from wedding (as village shuttle stopped at a midnight) and hotel let him do

free shuttle to resort, comfortable room, breakfast.

room design, over priced, breakfast, expensive parking fee

good breakfast buffet and we always use the free ev chargers (included with the parking fee)

good breakfast buffet and we always use the free ev chargers (included with the parking fee)

pool was a bit too crowded to use.

we think it was the staff-emptying waste, the laundry, or just their staff room

cleanliness, room layout, amenities, laundry facility, kids activities

bar only open from 5pm onwards

wifi was a problem. it kept disconnecting regularly.

there were kids in the pool, hot tub and outside area every day and evening

loved the option to not have room service

there are several fireplaces giving the lobby and outdoor spaces a cozy touch

were hundreds of kids running around

ve stayed here at last 5 times and never been charged for my small well trained pet

for opting out of room service

beautiful property. very pet friendly. would definitely recommend!

room service was exceptional

would love to see buffalo's have a more exciting bar menu and i think the music should play a bit later on friday

our kids enjoyed the activities on site

great rooms, pool, spa, dining, etc

was alone and i actually enjoyed the noise but the laundry room was on all night and morning

workers were so courteous, from the grounds keepers to the laundry to the front office

self laundry on second floor

although not needed, there was a laundry facility down the hall from room

pet friendly, great dog walking area, good breakfast

trash, food dirty laundry

no laundry facilities either

needs a laundry facility

parking was excellent, as was proximity to stores, gas and i90

extremely friendly and helpful staff! warm cookies. clean and comfortable room. free parking.

coin machine for the laundry room was out of quarters; 2/3operating washers and only 1/3 functional dryer

pool was green and unkept

bar, pool shut down

the pool & hot tub did not work

hot tub and pool were not functional even though advertised to have

dryer was not working in laundry room

number of ski resorts within reasonable driving distance. breakfasts. guest laundry.

no chair in laundry room

room and everything in it smelled like dirty, sweaty laundry

laundry was not working, which is what i needed after several days traveling

excellent laundry accessibility onsite

the facilities (pool, hot tub, laundry room, etc) were a plus, the room was clean and spacious, and the

the hot tubs inside and outside were great. also the swimming pool.

breakfast and pool were great! location was great! room was very clean

front desk and breakfast staff were friendly and courteous