no room service, i had to go to the front desk for towels and cloth, then had to go to the laundry room to find

everything you need: comfort, flatscreen, room fridge, breakfast, wifi -- why pay more?

no room service, i had to go to the front desk for towels and cloth, then had to go to the laundry

poor wifi

filthy laundry room

i asked housekeeping for extra towels and was told i had to go by the laundry room and get them myself

was wonderful to have free laundry services as

pet friendly for a fee. clean room. good location.

plenty of parking. basic, good breakfast.

to locate, accessible to a lot of stores and eating establishments thanks for the shuttle to the

it was cheaper to pay that and leave my vehicle at the hotel than to use airport parking

to the airport, we had an early morning flight, there was food and coffee ready at 4:00am and shuttle was on

we had to go buy an air matress for our kids to sleep on

breakfast was good, something for everyone. the kids really enjoyed the pool.

only bummer was that the laundry facility was out of order and we couldn't do our laundry

free parking bed comfortable

shuttle to airport was on time for early morning flight out

suggestion though; the kitchen staff could of kept an eye on the crowd and made sure that the supply of some of

sent a shuttle to the airport to fetch me, after i d arrived a day early to return my rental car

you come in a door (with a rat trap just outside) to walk into the laundry room

convient to airport , car rental , parking lot cleared of snow, nice cafe, and coffee bar

strong chlorine smell from pool

the pool and spa was nice

excellent gym and pool

there s no workout room there s no laundry facilities

hot tub didn t work, no laundry facilities

bed had old laundry underneath the right side

we asked for an early check in and they worked it out for us!

the breakfast was delicious

no guest laundry. no fan in the bathroom.

lots of convenient parking and quiet rooms

i called for the shuttle it was there in 5 minutes

heard traffic and snow plows in parking lot all night long

close proximity to airport with shuttle service. very clean and excellent friendly staff.

the business center, laundry room and fitness area were all conveniently located on 1st floor

clean, accommodating and lovely hot breakfast

the breakfasts were the highlight, enjoyed having two breakfasts with said grandson and his wife

breakfast was out and not filled promptly

the room, pool, hot tub, breakfast, location,all the staff

room was great, modern and had a kitchen available

loved the full kitchen, the bed was extremely comfortable

the breakfast bar close down a little to soon :-)

the room had a lot of space with a couch and kitchen area

loved how it has a kitchen in the room and also has dishes you can use.

laundry, breakfast, location

every floor had a laundry room

clean, friendly, nice breakfast space plus free laundry facility

free laundry services and location is ideal for downtown nightlife.

we even used the laundry this stay

then they sent me to an already occupied room where garbage & dirty laundry sat in the hallway til about 8, p

the hotel was full of baseball and basketball kids running all over

and there were kids running the halls all day/night that seemed to lack parental supervision

was clean a convenient location, the kids loved that the pool was open late and the hot breakfast and complementary

kids running around the floor like it was a race track at midnight

laundry room with detergent dispenser (pay with quarters)

there was a guest laundry room which was very convenient, and the breakfast was great

clean room, friendly staff, offering room service, excellent breakfast

we don't travel with our pet often because we know it makes more work, but this staff never made us feel like

staff was extremely friendly, the breakfast was very good, and the free shuttle service exceeded my expectations

oh and it's pet friendly

lovely restaurant and bar area

room was very nice, room service was prompt, and hotel restaurant was amazing

come back next time i'm in des moines for work, beautiful room, great restaurant and good gym

staff, excellent food and decor very pet friendly and excellent service

and bar area was great

would have liked room service but every hotel is like that bc of covid.

pool was a little too cold, plus i thought there was a hot tub, but that was a little disappointing

i know, lots of high school kids in town

pool too cold to use

bar area didn't blend well with the rest of the hotel

awesome place to stay! rooms are beautiful and bar is great!

the bar was closed the evening of our stay.

bar was charming and the bartender made great drinks

nicest staff, spa area and room

r 2 people for 2 nights), requested more and they told us they were out and had to wait for laundry collection

pool was very nice

the bar staff was a bit rude, and our air conditioner was loud when it turned on

the bar wasn't open later than 11pm

did only the minimum and were gruff and defensive when asked questions billing for breakfast room service was

room service menu for my second night was missing and front desk sent me on a wild chase to find

even doing room service was a treat

no free coffee set up for the morning, no room service, i am disabled and could not go down to eat at the

wifi

lots of other places to work throughout the hotel in that meantime and good wifi range

didn t like the fact that they didn t have a place to do laundry

don't know if hotel was fully booked, but parking lot was

only reason we stayed after a gymnastics competition was to let the girls swim and hang out in the pool

parking

pool, gym, and a few other things made the stay well rounded

staff were all incredibly nice our entire stay, the rooms were spacious and clean, and the breakfast was pretty

great breakfast and nice staff

no biscuits and gravy for breakfast.

the location and cleanliness. didn't wake up for breakfast so i missed that aspect lol.

was great, bar and the staff at the bar was great, front desk staff was wonderful, location is amazing and

the laundry is closed

my sister liked the free laundry

the parking situation. it was confusing where to park

pool but way to much chlorine.

nice, clean facility. bar was inviting. staff very friendly.

it was dirty, the pool was dirty and closed, the fitness center was broken and closed, the laundry was broken,

then the guest laundry was not available for customers any more

no gym, laundry or pool

the evening of our second night someone with a loud muffler kept going in out of the parking lot one reving the

open the pool back up.

the laundry machines didnt even work properly

truth on website you showed nice pictures we got there different story pool dirty no breakfast no laundry place

roomy rooms, laundry available

laundry machine was broken staff was at other property most of the time asked for a late checkout,

i used the on site laundry with detergent i bought locally

clean, comfy bed, the best pillows, soft towels, ac, fridge, microwave, large room, laundry

the room above us was either a laundry room or a office because there was noise all day and night

1 pet allowed

the breakfast was outstanding

diectv awesome. movie channels. clean, ac, refrigerator in room, shower, pet friendly

nice pool area for the kids to

arrival and she charged me again, completely ruin my trip, because that money was to go to my kids for school

the pool area could use some attention

arrival and she charged me again, completely ruin my trip, because that money was to go to my kids for school

the kids were well behaved, but there was a lot of noise until midnight

tried to use onsite laundry but someone used and didn't return to empty out their clothing

there was an abandoned car with a flat tire cracked windshield and trash all throughout the parking lot outside

the pool we a little chilly for me. but still used it.

and comfortable the weight room was extremely useful for my husband it was his favorite part the pool was

breakfast options could of been better but at least it was offered

the laundry room, the dryer, was broken, and we could not do laundry

sheets on our pull out couch laundry all over the hallway floor the carpet and pool had a run down

they took my stuff to the laundry room and when wanting to check out i couldnt leave because they had

staff was super friendly, and the pool area for the kids was great

rooms are older, so if not using water park probably should use another hotel