evening meal was delicious, and breakfast was varied and plentiful

spa bath did not work

very good breakfast and the food in the restaurant was superb

facilities are too simple for the price of the hotel, no spa, no gym, small tv

opening times for the spa and the gym are subjected to the opening times of the restaurant

beautiful location along the douro river with excellent parking facilities

restaurant is closed one night in the week, but they served bar food instead which was

knew there wasn t room service so it s not that i didn t like it, but it would be nice to

bar food was poor

parking is a little tight.

wifi ok

there was a fan, a fridge, wifi and charging points

wifi connection didn't have signal in the room where we stayed so every time we wanted to catch

huge room, huge bathroom, excellent breakfast, friendly staff and lovely bar terrace at the

location, have stayed before, lovely staff, very accommodating, breakfast was lovely, the bar and terrace are

wifi didn t work initially for me, but some friendly ladies at the front desk fixed that

i couldn't connect to the wifi.

good wifi as well

gym, restaurant, terrace

well equipped kitchen

the window - night reception staff did not serve us drinks to take to our room at 00:05 with the bar still half

was large, new, nicely furnished and with comfortable beds, and equipped with a full operative kitchen; even

good kitchen facilities in the suite

the rooms were spacious and comfortable, the kids really enjoyed our stay here

room service, no coins availability for the vending and no currency exchange i was with a lot of

it has a nice bar / restaurant - with great food

the mini bar had nothing to offer

nice hotel,when we arrived the mini bar was not working on the way out we told reception and by the time we got

the sofa bed for the children was a bit small for both kids. that s my only criticism

the welcome drink and snack at the bar is also very positive

great breakfast, room service was fast and the food was pretty good

very helpful staff, nice view from balcony and a big screen in the bar if you want to watch football

(the women manning the coffee bar also sometimes slipped me a mini baked sweet on the side, a kind gesture

laundry service, however, my white pullover came back (washed) slightly blue

laundry service was awesome

location, helpful staff, comfortable bed and good wifi

the room was adequate although small, but with efficient aircon and wifi

nice hotel for a reasonable price. a/c and wifi worked well. central location.

bar at the hotel opened at 11

we were there over the ascension day holiday in mid-may, so it was very quiet and we ate in the bar for dinner

place very clean lovely location young bar tender was very helpful had room service the food was lovely didn

also the restaurant, bar out outside cafe was closed

nicely decorated reception and bar area, good sized rooms

restaurant has limited dinner menu (same as room service).

no covering of wireless at room service phone doesn t work

wifi in the room for the very expensive price i paid

the bar was tremendous lounge area clean and attractive check in smooth and quick

bar staff also very friendly

everyone in the bar was so wonderful

wonderfully helpful staff. decor. clean. pet friendly. centre of town. relaxed atmosphere.

staff very helpful. very pet friendly. good parking facilities. good central location.

wifi very good

the hotel is also pet friendly

would be good to have access to an iron and ironing board rather than to have to use the laundry service

proofing, helpfull staff even in other languages, excelent food quality at the resturant and good laundry service

a kettle in the room would have been nice, and the gym was basic, but ok.

couldn t get the wifi to work

wifi really only worked in the common areas.

surely they should have got intouch with the kids teachers who were looking after the kids

beds were great. we had an adjoining room with our kids which was really practical.

room with kids was great, breakfast was fantastic and nice terrace front and back

fault at all) we couldn t get any food until after 830 after travelling all day- there was no room service

extremely comfortable and separate suite for the kids

a private party and there are no others in the vicinity of the hotel so it was tapas in a little bar for dinner

very pet friendly

the free wifi didn't work

very kind - somehow i felt that i was disturbing them - especially that at 10:40 i went to the bar and asked

it didn t have a lounge bar to relax in

gorgeous pet bed and bowls

perfect if you’re coming from a long trip and just need a good bed to rest perfect for pets & kids

could improve, is having a bar that serves before dinner drinks and snacks

no restaurant no room service only alternative microwave prefabricated food

especialy for the gym we booked this hotel

late evening bar service

spa opens only for weekends

wifi was intermittant

snack bar open late

not clear information about how to access the swimming pool

the room service and the food

didn't know that it belonged to a club so after a scavenger hunt in our bathing suits through a kids' birthday

30pm but snack bar food was available in the

the wifi was quite poor and slow.

motorway, an oasis of extensive grounds (with free access of the pool for guests, playgrounds for kids, tennis

the swimming pool was quite small but the water was in the right temperature which made swimming pleasant

good to have the pool open and a good size.

safe easy parking in front of the hotel

to feel very welcome as soon as we arrived, under ground secure parking was perfect for us as we travelled on

spacious room, we made use of the gym and indoor swimming pool