the room was clean. breakfast was pretty good. nice pool. overall very clean property.

the breakfast and the pool

in the room didn't work, wifi would not stay connected, no fan in the bathroom , no ceiling tiles in

convenient location, nice parking, and friendly staff

our breakfast server was working very hard each day, and our housekeeping was very attentive to our

pet friendly lots of shops and restaurants within walking distance there s a sprouts grocery

breakfast was great

location perfect, staff wonderful, exceptionally clean and pet friendly

pool was a bit chilly, but maybe it was just my kids being cold natured.

the kitchen had a large sink, dishwasher, nice size refrigerator, microwave, coffee maker, toaster and

next to the laundry room and lobby

lack of towels / laundry did not work

one day breakfast was not provided as a staff did not come in. pool was outside.

clean, great breakfast, friendly staff, great location

breakfast attendant not very friendly but not mean

breakfast was good

the rooms are spacious and the kitchen with refrigerator and microwave and sink are great

pillows was flat ,same breakfast every morning but was fresh

great bar area, great breakfast, amazing room ect

pool was very nice

having a gym above our room.

very friendly staff. fantastic room and rooftop pool.

the pool was very small.

wish the pool was bigger and deeper over crowd at times just to put feet in water

restaurant menu is meager. upgraded bar food.

great location for lipscomb university. i liked the secure parking. beds, tv, wifi, all good.

i hated that the wifi wasn t high speed as promised

there is also a 75$ pet fee

no wifi, no apology, no explanation, nothing

excellent hotel in heart of the city. i liked the room with my wife and 2 kids are enjoyed

location comfortable bed kitchen

breakfast was amazing for a complementary breakfast

very clean and friendly. breakfast was awesome. we loved it

nice size kitchen

water stain on ceiling above the kitchen, probably from bathroom upstairs

have a laundry list of what i didn't like

we loved the rooftop pool

rooftop patio/pool was relaxing

the staff is rude; poor service; room service not available; toilet wouldn t flushed

the atmosphere was friendly and even upstairs at the bar the staff there worked overtime

the staff were very helpful especially when we wanted to do a laundry and couldn't download the app

it was nice having a hot breakfast and the lady with short, white hair working the breakfast area was so nice

pool wasn t open for the first three days we were there

at in similar location, great amount of space, nice to have suite with second tv and couch and kitchen area

hotel was very clean, the pool was refreshing and the breakfast as plentiful

breakfast options were excellent. the shuttle service was a nice bonus.

great location and all staff were helpful and professional. the free shuttle was perfect.

no compensation was offered gym is outdated as well

the gym had no water cups or headphones was never restocked

breakfast was a bit of a mess, and there were several items that were out

very clean, updated. excellent breakfast. nice neighborhood. friendly employees.

the breakfast was great. very clean

no phone in the room is unusual. wifi slow. tv / streaming slow.

clean, good breakfast, everyone was friendly that worked there. felt safe with our parking

great breakfast and pool area

also free laundry for guests was great

was an older hotel building, the laundry soap suds backed up into the bathroom sink from the housekeeping washing

laundry should not be charged. must be included!

check in, rooms not ready, no laundry bag. long wait

nice place, laundry machines available which i needed

i also didn t like that their wasn t a laundry room , nor ice machines on every floor

location was great and we had a view of the football stadium which was cool for the kids.

room service during covid was ok, but it doesn't look like they are deep cleaning in between guests

no room service

food from room service wasn t good at all

we were also right across the laundry room and a side exit door, so felt it was a high traffic area

room was right across from the laundry

every time we walked in and out we saw an extra large bundle of dirty laundry

it was handy to have a laundry

the stairs to go up and down from 4 to 3 to pool and laundry were dirty

room was located next to the laundry room and it was loud with constant talking and miscellaneous noise

no laundry facilities

was unable to use guest laundry room due to appliances not working

and another guest went to the front desk to let them know, they basically told us to go find the kitchen staff

the wifi wasn't so good in my room.

the breakfast is good and i love the fact that there is a laundry room

my wife use the gym facilities that 24hrs and we use the complimentary laundry but bring your own detergent

get the manager she told her to tell me to call her later she was busy and was short staffed in laundry department

there were 2 bathrooms, an island, and complimentary laundry that i also loved

free laundry was a real bonus

place offers a gym, bar, laundry and more

very specious room and kitchen, very nice staff, liked the self-laundry service!

laundry room

they have a great breakfast every morning as well as a laundry room and workout facilities

they might need to work a little on their wifi signal cause it kept coming and going

we called for laundry bags multiple times but ended up having to go down to get them ourselves

the gym was great, variety of equipment

it was inconvenient but not that big of a deal, if i had kids with me i would've been annoyed

my husband and i are both picky eaters and we love the room service at this hotel

the bar area and coffee house!

was clean and fun, had drinks at the bar before going out. what a lovely night!

the lobby was awesome and my kids loved learning to play pool & the fun drinks

momma wasn t sad about the moxy drink the bar whipped up for

not for kids, but it’s a great stay for 21+

awesome bar and staff and food

will definitely be returning with our kids

the gym is complete and the hotel decor is fantastic and

while the booking page advertises free wifi, upon paying the bill, the hotel adds a property amenity fee ($25

the coffee & beverage bar has great service hours

i didn't have breakfast at the location but i did use the coffee bar downstairs everyday.

gym was clean

no laundry facilities

great staff, rooftop bar and location.

lots of restaurants in the area and breakfast/coffee places

bit more attention to coffee bar in the a m

very limited menu, as well as room service, gym very limited too concierge service very poor - claimed to book

valet only parking $42 a night - no self serve laundry - small breakfast - no cold water in

no laundry, pool or hot tub.

i wish parking was included in hotel price along with having laundry on site.

thank goodness the kids were asleep by then

it was nice to see the staff always want to pet my 110lb german shepherd rather than shy away from his playful

the laundry was an added plus

i also liked the fact that they had on sight laundry

employee said laundry was available, went to launder, out of order

laundry small, but does the job

waited in line art front desk for 10 minutes whilst others checked in then asked for coins for laundry and they

the hotel had a pretty nice sized gym, along with a pool and laundry room for you to wash your clothes if you

hotel is clean except the laundry area could use some attention

we liked having a balcony so we could sit outside while the kids napped

told about extra $$ for parking, even when i spoke to the hotel direct reserved for my kids honeymoon get away

the hotel had a pretty nice sized gym, along with a pool and laundry room for you to wash your clothes if you

finally, we had to chase our laundry up 3 times and it eventually came back but we had gone out for the evening

they lost my laundry... 3 shirts

tv/ entertainment in room somewhat outdated. slow laundry service.

my mother wished there were rooms with no carpeting especially with allowing pets in the hotel

was no wifi for several hours when i arrived

good gym facilities

great hotel. good food, bar and workout options.

got my wifi info on check in

other spaces such as the pool side and gym also were designed beautifully

pool was very crowded but enjoyable. i wish it had more seating

sofa bed mattress is horrible. probably passable for kids but not adults

hear some base from the bar behind the hotel but it was tolerable and didn t interfere with sleep

the social hour, used the fitness gym

also tried to order room service at 9:35 p

only 1 elevator working, room service was very slow.

regular amenities, like gym, laundry, etc

e air conditioner issues, clogged sink and kitchen supplies)

wish the pool was opened later

the room and breakfast were good and decent.

amenities such as gym/pool/restaurant were next door in the springhill suites

i liked having an on-site laundry facility too

the pool is very nice. breakfast was delicious and the staff are very nice and welcoming.

a restaurant/ bar would be nice

very friendly service, large indoor pool and complimentary breakfast

did not get to try the breakfast but from what we saw it looked absolutely delicious and the location was just

it also had activities (pool table) in the lobby for kids & teens

no wifi during our trip

my kids loved the hotel

top of the line, pet-friendly hotel.

friendly attentive staff. great location. nice hotel bar with entertainment.

i would have appreciated room service

room service should be open

the spa tub was excellent. we got in and watched the entire super bowl. it was heaven.

the jacuzzi tub and it was pet friendly

the staff were real nice and helpful and the kids loved the swimming

the laundry and fitness room were both convenient

even used the laundry and the gym

i liked that it had kitchen facilities, laundry room, and the hotel was close to good stuff.

housekeeping was super respectful of our privacy and the onsite laundry was a great amenity at an even better

the workout room was in with the laundry

several days, it would have been more worth the price, because of the kitchenette area, and laundry

the pet fee was too high. so was the parking.

it was not a huge deal since there was dish soap at the kitchen sink and body wash inside the shower

had a mini kitchen in my room which was wonderful

the bar is nice

non-alcoholic beverages at lobby bar were half pours

lack of fridge lets the room quality down a little, i get it s to encourage usage of the mini bar but i think

moreover, she was showing me charges for another rooms pool bar charge when we were out all day early morning

the facilities are beautiful the gym, rooftop bar all

hotel is in, the hotel itself has a couple of restaurants that seem pretty great and i loved the pool and the

the hotel was really clean and so pet friendly

beautiful place to stay. loved the rooftop pool with the bar/restaurant.

extremely pet friendly great rooms and wonderful food and beverage

they are pet friendly.

very clean and lovely rooms and bath. gym great. very secure.

laundry area has no change machine, the machines don t accept cards and hotel staff cannot make

the complimentary breakfast was pretty decent

super early check in

convenient location, gym, sky bar, pool.

the pool was rather small. but clean and the view beautiful

place has everything you need and expect, plus a swimming pool, laundry, gym

had nice laundry room and ease of entering and exiting property off highway

in lobby good location near music row could walk to broadway around 20 mins walk had a small laundry room which

great laundry facilities too

the view and room was across from lights and the laundry area, so it was a bit loud.

staff in reception were very friendly and helpful, in room safe facilities, clean, onsite laundry facilities

i checked in the woman said that she would take care of my laundry (small) bag and it would be ready in the

laundry not on every floor

great facilities (laundry, microwave), super bed and very nice and clean

laundry was quite expensive - we had been on the road for 4 weeks and this was by far the most to

no room cleaning meant guests placed garbage & laundry piles in hallway

advertised laundry facilities but apparently none on site and have to use a laundromat off the property

as for dirty laundry, you had to leave in hallway to picked up sometime the next day

because of the pet friendliness of the hotel, there is some tradeoff with cleanliness but only with regards to

convenient little gym, good coffee available through the day, clean room with decent shower

was broken down for repair during part of our stay, the hotel offered free parking and also free laundry use

laundry service. gym access. room location and size. front desk supplies. room supplies

i loved the free laundry, the indoor/outdoor pool and the room size

had some laundry to do, went down to 1st floor to do laundry, laundry room was out of service so ended up

i think a group of kids (sports team) had been through

air conditioning in the gym was not working well

kids running up and down the halls

the beds were comfy and the hot breakfast was a great positive

bar closed to soon could have kept food containers full of food

to end the night the kids enjoyed the indoor pool while it was 30 degrees outside

the restaurant and bar were convenient

did not have breakfast but the location was perfect

parking is expensive at $60.- plus taxes and tips the choices for breakfast aren’t very good

the milk & honey had the best breakfast & the pub had the best fish & chips

hotel love all the touches from lounge and bar cafe to elevator safety and loved the room bathroom with all the

a little small and crowded but had a great ambiance and a bar

great hotel and staff, rooftop bar was amazing

bar by the pool deck was very limited

live music at the bar both nights we were there

it has a super location in the trendy gulch area, modern hotel, nice rooftop bar, convenient gym, walking

the staff was helpful, the accomodations were beautiful and the breakfast was superb

initially they said i would need to order from room service which is not customer friendly; esp considering

room service great food

breakfast was great - service was wonderful and quick

was excellent and the staff was very friendly location is amazing good gym la jacksons amazing shower and good

location, bar and lobby, size of rooms and staff were all exceptional.

enough coffee, water, or toilet paper in room and had to call room service or come down to the lobby to get it

had to call at 1:30pm to have our room cleaned and both times our room service trays were left in the room after

i wish they had free wifi, that was my biggest complaint

now they only have a small bar with uncomfortable seats for food and drinks

the staff enabled me to wash our laundry in the hotel personal facilities

are some really good eateries in the area (first and foremost, monell's, which serves excellent breakfast)

free parking on grounds

breakfast was ok and was served from the kitchen to be eaten in the dining room

has private parking

pool area was great. housekeeping was great!

the pool bar staff seemed overwhelmed and stressed and it wasn t a holiday weekend.

and roof too bars

spa facilities ,as usual in american five star hotels, doesn't meet standards seen elsewhere in the

wifi isn t free

and to top it all off, on the morning of checkout, 2 different workers, a laundry guy & a cleaning lady both

laundry facility was broken.

garbage wasn t picked up outside room so i brought it to the laundry room

in the laundry room one of the dryers was out of order

laundry broken

accommodating i did a load of laundry

the front staff and shuttle drivers was so pleasant and beyond friendly, made my family feel like they were

thought the breakfast was good

the staff was awesome and the breakfast was great

sam the shuttle driver

our kids were really looking forward to it & once we stepped out of the elevator we were told no kids

breakfast was good and location was great.

up rooftop bar is open to the public and a great way to enjoy views and music

location, within walking/uber distance of broadway, the balcony bar and lounge upstairs is beautiful peaceful

the brisket for breakfast was absolutely awesome as well

breakfast was excellent! staff were really helpful and friendly. room was comfortable.

there is a bar in house in the same lobby as the registration desk

rooms were spacious, very clean, the gym was excellent, breakfast was delicious and the staff was amazing

we stayed in the king deluxe with the kitchenette

the complimentary breakfast was very good and the staff there was very helpful and friendly

no clothes washing services or laundry nearby.

lovely bar area / restaurant with an amazing view

very clean with great amenities. breakfast good and the gym had a variety of equipment.

super comfy bed; great bathroom with lots of grab bars; huge tv, very nice pool scene and incredible lobby

location to broadway. very open. pool area with bar inside and out. food very good at bluestone.

maybe a laundry room should be provided

i tried to use the laundry and the washer was broken

the laundry in hotel was a plus

instead most of what i will remember is being upset and having to go home and deal with bagged laundry and

hot breakfast was simple but always nice to have

room location right next to the ice, soda machine and laundry was the best

i also enjoyed the breakfast and the amenities like the complimentary laundry room and the managers reception

the location was minutes away from downtown broadway rooms were spacious and had complementary laundry on the

laundry can be returned the same day if sent in by the written time

great location everything u need, laundry facilities as well. very short walk to broadway

expensive and they provide 2 towels, no laundry bags, 2 pillows - a complete joke

room service breakfast for 2 is about $75 with fees which seems high.

great location, quiet & the best part is this hotel is pet friendly

no spa options, very basic hotel that looks nice

i could not reach quest services or order room service because no one would answer the phone.

no laundry bags staged in room not offered a map of nashville at check-in or where they were located

amazing, pool was fabulous, room was spacious and extremely comfortable

beautiful hotel the room, location, spa, rooftop pool, and bar

i thought it was a bit pricey. the outdoor pool very small very crowded.

almost no kids and very helpful staff

room due mainly to frequently used laundry facility right opposite

we also got laundry service and could not be happier with how lovely our laundry came back

room service failed completely to deliver

the gym was being refurbished

checked several things off my bucket list (room service, slippers/robe, etc

loved it. great location, very clean, smelled great ( like clean laundry) great bathroom, quiet.

laundry facilities only had one washer and one dryer.

rooftop pool was heated

very nice outdoor pool and patio bar on the 5th floor

bar and restaurant within fully stocked and staffed

room service and location.

housekeeping/room service all sub par for 5 starts

nice pool and great service

didn't have breakfast however, the room service staff brought me coffee because the machine was inoperable

reached out to the spa about an appointment and never heard back. disappointing.

had some general laundry as we are on a longer trip

staff were excellent particularly in the restaurant and room service

wait staff / bar at cafe bistro tenn were super nice and friendly

boutique hotel, eclectic art, rooftop pool with bar, restaurant and a cocktail bar off lobby.

early check in

it s was bit of a pain to get my kids logged onto school virtually

the hotel was very big with a great pool, gym and beautiful lobby

bad room service

our reservation included daily breakfast buffet with many food selections

it would have been nice if the pool was outside with a bar.

laundry services

t like that there wasn t room service

on the weekend the pool closes at like 5:30pm

lots of waiting in line. kind of a party atmosphere in the bar for happy hour.

have a real nice picture posted, well it's only 3 feet deep not very big, when we used it had 6 kids playing

hot coffee & tea is available 24/7 in the gym/laundry area as well as a coffee maker in the room

it was a nice room and quite. laundry available for guest. grills available for guest to use.

the laundry/snack area was great and clean

as always it was clean and comfortable and hot coffee is available 24/7 in the laundry/gym area

the fittness/laundry room is great

room service was very slow

spa was closed and i wasn t informed until i went there to try to book something

hotel is very beautiful with great bar and restaurant. very friendly staff, good location

the breakfast was ok. i just wasn't used to it being from australia

we were upgraded to a one-bedroom suite which gave us plenty of space, including a separate lounge and room

rooftop bar and restaurant closes to early

loved the kitchenette style rooms and very clean common spaces.

wish this stupid virus mess was done to enjoy the breakfast better, but grateful for them they had something

the staff were very friendly and jaycee and the bar staff were great too. very clean.

really good oatmeal for breakfast…

not to mention, cleaning staff failed to empty our overflowing trash bin and had to use a plastic laundry bag

would 100% stay again, very pet friendly and catered to our every need, i honestly can t say enough good

everything from the complimentary champagne we received on arrival to the fabulous spa tub in our room, the

if you don t order room service, get anything from the mini bar, or anything else happens then you do get

cute bar and coffee/sandwhich shop and gift shop off the lobby

the never got back to me about my left laundry. no follow up or return emails.

perfect for family with adult sized kids

disappointed the gym wasn t available.

great rooftop bar what a view

location and room were excellent. decent gym.

only snafu from our visit was a mixup with laundry service - we were misinformed around timelines and were unable

boutique hotel with a cool rooftop bar located in the middle of everything

we traveled with our small dog and she was treated like a princess - the hotel has doggy room service and the

also, floor 4 is near the gym

the pet friendlyness and the rooftop bar

laundry service was not available at weekends, which was annoying after traveling for 9 days before

staff, great vibes especially sunday morning at breakfast

we spent a couple nights in and ordered room service

we also liked the convenience of room service and valet service

access to ice unless we called room service

comfortable bed awesome temperature loved the location. clean laundry room

where no laundry facilities or in room coffee makers at the hotel

no bar on premise.

unfortunately the bistro and bar were down when we were there due to renovations

no room service, no pool, and limited restaurant access.

enjoyed the bar with the live music, the breakfast and the quality of the room

chique and beautiful hotel, we got an extra big room (2 adults and 2 adult kids) which was great

also, the gym was very nice

bar staff was also

big rooms and room service!