hot tub/pool area was good, guest laundry facilities were good, room was small but comfortable

guest laundry and complimentary soap and dryer sheet.

the top three, breakfast, pool, hot tub!

just that getting the room serviced seemed too difficult.

were redoing the parking lot while we we where there so it made it hard to get around the parking area

laundry down the hall

the room was very comfortable, free breakfast was very good

parking lot icy and sidewalks not cleared off. remodeling so certain chemical smells.

breakfast was pretty basic, but still good

parking was ok.

the onsite laundry facilities were very convenient and clean

having a little kitchen in our room, free laundry was wonderful, theatre room, breakfast in dining area, very

bathroom door knob was loose and the hot tub by the pool area was under construction being roped off

neither the swimming pool or the whirlpool were in operation for the entire time we were there

nice and clean, and the little sack breakfast snack was so nice.

we also like that there s an indoor gym and laundry area

we loved the size of the room and loved the pool for the kids. staff was also friendly

kids liked the pool, breakfast was good. it was nice to have our own little kitchen in our room.

breakfast was good, pool was great!!!

suites are cozy with gas fireplace and separate bedroom 2 tvs great with kids onboard

the laundry area was dirty and had several broken machines.

free laundry, yes you read that right

movie theater for free, laundry for free all you have to pay for is you soap

loved the free laundry service

free laundry, although we did not need this trip, good to know

nice to have laundry on-site, workout room, pool, etc

pool, laundry, everything was clean, and friendly staff

great location, safe, clean, pool, laundry, breakfast, and courteous staff

nice pool and hot tub

wifi

on-site laundry room was a blessing

and having a laundry available in-house is convenient

great staff, clean, hot breakfast, laundry, shuttle to mayo

hotel, very clean and modern, super convenient location, free parking, great hot breakfast

off being incorrectly charged a pet fee

work out room really nice, guest laundry much appreciated, covered garage a plus

in the room they had a full kitchen but no plates

shuttle service for mayo hospital system only ran once an hour and ended before 5pm

squeaky clean, comfortable beds, petite but complete kitchen, sectional sofa and chair

pool & hot tub were exceptional

the laundry room was easy to get to

the guest laundry area and machines were filthy

the laundry facilities could be better but at least there is an option. housekeeping's cleaning

room was dusty and no small linen bag supplied to take dirty laundry home in

location to clinic and late check out

the room was spacious. the kitchen was adequate. the staff was friendly and helpful.

great staff, great breakfast

kitchen in room was handy

very close to mayo and the subway access was great, breakfast was very good.

decent breakfast

laundry room was closed down so i had to push my moms wheel chair to their sister hotel which was

but astonishingly comprehensive); the charming pool; the friendly, helpful staff; the guest laundry facility;

bartender was really nice and the laundry facility was helpful

laundry room has been closed for months

love the feel of a big city hotel and the rooftop pool with a close view of the kahler hotel neon sign

beautiful, new, clean guest laundry on site; an extremely considerate measure

gorgeous pool area - beautiful, clean, immaculate and restorative, with outstanding amenities such as steam

he replied, oh, we have a bar in the restaurant

liked the location and the pool, the room was nice. staff were great.

pool and food

the pool could have been cleaned, and the tower lights on.

had to request house keeping and did not provide room service

room service choices were awful

avoid rooms overlooking the pool. was very noisy

shower was dirty, half used bar of soap in the shower

morning wake-up call and room service were on time

the rooms facing in toward the indoor pool only get diffused natural light, so if you want sun, make sure you

the pool was too cold and the hot tub broken.

everything, gym, laundry, breakfast and snacks.

laundry nice

elevator should label what s on lobby level ie pool , level 1 ie parking and -1 level

good breakfast in the morning as well

i wish the breakfast options would have options for gluten free and food allergies.

my laundry did not come back and i was told to phone the laundry service myself (how do you know who

right across the street from mary brigh building at mayo and had free laundry facilities

complimentary guest laundry room

great breakfasts, free laundry, and their happy hours on monday, tuesday, and wednesday!

s right across street from domatallia building at mayo which was walkable and there was free laundry but you

and nice, friendly staff, great fitness room, fine morning buffet (had everything needed), great laundry room,

spacious well furnished continental breakfast organized and lots of selections and delicious with shuttle bus

room size, cleanliness, friendly staff, location, tasteful breakfast, underground parking, hotel shuttle and

in the lounge, drinking water in bottles as needed, peaceful and quiet, great wifi, well-equipped kitchen incl

brand new hotel. spacious rooms. comfortable beds. shuttle service

room was clean and comfortable, awesome that they had free laundry machines to use and complimentary detergent

pool was cold for my liking.

if you have kids it was maybe 5 blocks to a nice park and playground

we stayed in room 433 and there was no grab bar to hold onto in the shower

gym is a bit small but functional. pool area is nice but the pool is not really lap-sized.

also, laundry facilities are in the hotel, with detergent and dryer sheets available at the front desk

parking and laundry were included in price

the free laundry is very convenient

really good breakfast meal

extra room - coach, kitchenett

set up good with spacious bedroom and separate sitting and kitchenette area

even so, it was a great place, esp if you want to be close to hospital and want a full kitchen

kitchen had everything needed

she just continued telling him about breakfast and shuttles, etc

the shuttle was convenient to get to the clinic

pool wasn't operational--not surprising though in covid-time!

clean comfortable, great breakfast

close to st mary's. good breakfast, clean

wifi did not work

room was clean, bed & pillows comfortable, good breakfast, nice staff

laundry availability very helpful

it has a convenient shuttle to the clinic and the facility is quiet and clean

place was right across from the clinic, offered breakfast and snacks for free, clean rooms, and friendly staff

the location was great. their breakfast was fine. it was great to have parking and the shuttle.

proximity to mayo. parking included.

the laundry was very handy to have

the laundry room was

the laundry room was helpful with no charge for use

nice to have laundry facility

two free newspapers in lobby each day with free laundry facilities

great location, quiet, friendly bar and front desk staff.

the indoor pool temperature was too low for comfort and on one particular day there was no wifi for many hours

there was a temporary bar set up in lobby in the evening

pool was very cold, room next to the road was noisy.

hashbrowns at breakfast, valet parking/ shuttle service was awesome and very prompt, pool was clean and warm,

wished for complimentary breakfast, laundry bag.

we were unable to arrange wake up calls or shuttle service thru the phone system & front desk wasn t successful

no free breakfast

left before breakfast

shuttle service is always awesome. the driver is efficient and does a great job.

loved that it was an apartment so did my laundry and cooked the whole time i was there

also, the in room laundry was amazing

the kitchen, bathrooms and laundry were clean and modern

we utilized the hotel shuttle for all of our appointments and it was so convenient, clean, and easy to use

the 4th floor game room and lounge is awesome and the pool is a welcome bonus

have all the amenities, great accommodating staff, they allow pets, have laundry, pool, hot tub, game room,

the day we checked in at front counter was a huge 3 foot tall pile of dirty white laundry, for all to see out

laundry room

laundry facilities not in the main building

the carpets need to be ripped out and replaced with vinyl flooring

laundry room was dirty

it was located across the hall from the laundry room and i wondered if that's what caused it

many choices for breakfast, kids loved water park. allowed us to check out late.

water slide fun for the kids

all the juice on breakfast bar tasted off.

great breakfast and location. very clean!

cleanliness, pool area, breakfast, space in room

the pool and hot tub is a nice size and very clean

very clean and quite very nice shuttle bus driver

breakfast is ok. location is very good. this is the nicest side of rochester to stay on.

breakfast options, love the layout of home2 rooms, great gym and laundry facilities

breakfast good, laundry facilites and the pool/hot tub very clean and enjoyable

staff tried to help but parents didn t seem to listen or care that their kids were screaming constantly in

breakfast was really good, the room was comfortable and the shuttle to mayo was very convenient.

it was loud, doors slamming, i'm assuming it was kids running up and down the halls

no laundry

hallway carpets were in dire need of cleaning, garbage and dirty laundry were left in hallways over night, pool

location, shuttle to mayo clinic, wifi, friendly staff, nice accommodations & continental breakfast

the kids loved the pool!

small breakfast options

and helpful staff, very spacious rooms with actual kitchens, on site laundry, breakfast is included, hand

there was a variety of breakfast items to choose from. nothing to complain about.

the living room and kitchen area gave a home- like appeal after a long days travel

breakfast was sparse because of the virus.

and clean rooms, enjoyed the separate living room kitchen from the bedroom, and the comfy chair and couch in

in room safe and on site laundry machines

very comfy,best coffee i ever had in a hotel, very good breakfast with quite a few options

friendly staff, soup offered in the evening and great breakfast

breakfast was good and so was fitness room and pool

the pool and fitness room were open 24/7

could serve fruit and or yogurt for breakfast.

a better breakfast would be nice. bed was comfortable.

room looks somewhat modernized, but the rest of it look just tired in need of pete, and a little bit

carpet was stained

pet friendly